Table of Contents
Advertisement
How to get information, help, and technical assistance
If you need help, service, technical assistance, or want more information about IBM
products, you can find a wide variety of sources available from IBM to assist you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 3.
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before you call for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When you call from the US or Canada, choose the storage option. The agent
decides where to route your call, to either storage software or storage hardware,
depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
software or hardware option when you call for assistance. Choose the software
option if you are uncertain if the problem involves the Storwize V7000 software or
hardware. Choose the hardware option only if you are certain the problem solely
involves the Storwize V7000 hardware. When you call IBM to service the product,
follow these guidelines for the software and hardware options:
Software option
Hardware option
In the US and Canada, hardware service and support can be extended to 24 x 7 on
the same day. The base warranty is 9x5 on the next business day.
Table 3. IBM websites for help, services, and information
Website
Directory of worldwide contacts
Support for Storwize V7000 (2076)
Support for IBM System Storage
and IBM TotalStorage products
Identify the Storwize V7000 product as your product and supply your
customer number as proof of purchase. The customer number is a 7-digit
number (0000000 - 9999999) assigned by IBM when the product is
purchased. Your customer number might be on the customer information
worksheet or on the invoice from your storage purchase. If asked for an
operating system, use Storage.
Provide the serial number and appropriate 4-digit machine type. For
Storwize V7000 , the machine type is 2076 .
Address
http://www.ibm.com/planetwide
www.ibm.com/support
www.ibm.com/support
xxi
About this guide
Advertisement
Table of Contents
