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Sony WI-C300 Help Manual
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Sony WI-C300 Help Manual

Wireless stereo headset
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Help Guide
Wireless Stereo Headset
WI-C300
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
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Table of Contents
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Summary of Contents for Sony WI-C300

  • Page 1 Help Guide Wireless Stereo Headset WI-C300 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds...
  • Page 2 System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Android devices not compatible with one-touch connection (NFC)
  • Page 3 Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Important information Precautions Trademarks...
  • Page 4 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 6: About Voice Guidance

    When establishing a Bluetooth connection: “BLUETOOTH connected” When disconnecting a Bluetooth connection: “BLUETOOTH disconnected” When the remaining battery charge is low when you turn on the headset: “Battery level low” When automatically turning off due to low battery: “Please recharge headset” 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 7: Checking The Package Contents

    Hybrid silicone rubber earbuds (S/M/L 2 each) The size M earbuds come attached to the headset. Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 8: Replacing The Earbuds

    B: M size (three lines) C: L size (four lines) Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Do not attach the earbuds loose or skewed. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 9: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WI-C300 Location and function of parts Earbuds right unit R mark Rechargeable battery left unit Tactile dot The left unit has a tactile dot. L mark Built-in antenna A Bluetooth antenna is built into the headset.
  • Page 10 Micro-USB port Connect a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 11: About The Indicator

    Help Guide Wireless Stereo Headset WI-C300 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on (flashes two times)
  • Page 12 When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 13: Charging The Headset

    Help Guide Wireless Stereo Headset WI-C300 Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Open the micro-USB port cover. Connect the headset and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them.
  • Page 14 Wait for a specified amount of time until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

  • Page 15: Available Operating Time

    About 60 minutes of music playback is possible after 15 minutes charging. Communication time: Max. 8 hours Standby time: Max. 200 hours Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 16: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WI-C300 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes. The indicator (red) flashes according to the remaining battery charge as follows.
  • Page 17 E: 20% or lower (needs to charge) 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 18: System Requirements For Battery Charge Using Usb

    Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) Mac OS X (version 10.9 or later) Design and specifications are subject to change without notice. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 19: Turning On The Headset

    Help Guide Wireless Stereo Headset WI-C300 Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 20: Turning Off The Headset

    Help Guide Wireless Stereo Headset WI-C300 Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 21: How To Make A Wireless Connection To Bluetooth Devices

    If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a Bluetooth connection. Connecting the headset to a registered (paired) device Once the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 22: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Stereo Headset WI-C300 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™ 4.1 or later NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
  • Page 23 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 24: Disconnecting The Smartphone By One Touch (Nfc)

    After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance, the indicator (blue) turns off, and the headset turns off. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 25: Switching The Device By One Touch (Nfc)

    When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone disconnects from the headset, and connects to the Bluetooth device it touched. Note Unlock the screen of the smartphone if it is locked. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 26: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 27 If they are not connected, see “Connecting to a paired Android smartphone .” If [WI-C300] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
  • Page 28 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 29: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 30 In case that the pairing information for the headset has been deleted on the smartphone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 31: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 32 If they are not connected, see “Connecting to a paired iPhone.” If [WI-C300] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
  • Page 33 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 34: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 35 In case that the pairing information for the headset has been deleted on the iPhone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 36: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 37 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. Select [WI-C300], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance...
  • Page 38 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WI-C300] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.

  • Page 39: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 40 The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WI-C300] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.”...
  • Page 41 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 42: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 43 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WI-C300] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 45: Connecting To A Paired Computer (Windows 10)

    If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WI-C300]. If [WI-C300] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices].
  • Page 46 Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
  • Page 47 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 48: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 49 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WI-C300]. If [WI-C300] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices].
  • Page 50 Select [Connect] from the displayed menu. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
  • Page 51 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 52: Connecting To A Paired Computer (Windows 7)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-C300] of the device.
  • Page 53 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 54: Pairing And Connecting With Other Bluetooth Devices

    “BLUETOOTH pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-C300] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 55 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 56: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired Bluetooth device Turn on the headset. button for about 2 seconds. Press and hold the Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 57 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 58: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 59 Help Guide Wireless Stereo Headset WI-C300 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 60 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 61: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the Bluetooth device. When you operate as illustrated above, it may operate differently or may not work at all. 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 62 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 63: Supported Codecs

    This is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC. This is an abbreviation for Advanced Audio Coding. AAC is mainly used by Apple products such as iPhones, and it provides higher sound quality than that of SBC. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 64: Receiving A Call

    Help Guide Wireless Stereo Headset WI-C300 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 65 — this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 66: Making A Call

    Help Guide Wireless Stereo Headset WI-C300 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 67 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 68: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 69 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 70 Your voice is heard from the headset through the headset's microphone (Sidetone function). In this case, the surrounding sound or sound of the headset operation may be heard through the headset — this is not a malfunction. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 71: Using The Voice Assist Function (Siri)

    Your voice is heard from the headset through the headset's microphone (Sidetone function). In this case, the surrounding sound or sound of the headset operation may be heard through the headset — this is not a malfunction. 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 72 Help Guide Wireless Stereo Headset WI-C300 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments.
  • Page 73 Since children may swallow small parts such as an earbud, keep the headset out of reach of children. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 74 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 75: Customer Support Websites

    Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 76: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 77: The Headset Is Not Turned On

    Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 78: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 79: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset WI-C300 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 80: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 81 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 82 If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 83: Low Sound Level

    Help Guide Wireless Stereo Headset WI-C300 Low sound level Turn up the volume of the headset and the connected device. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 84: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 85 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 86: Pairing Cannot Be Done

    In this case, delete the pairing information of the headset from the device, and then pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 87 You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC). Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 88: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 89: Distorted Sound

    Help Guide Wireless Stereo Headset WI-C300 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 90: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Install this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 91: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...
  • Page 92 While listening to music with the headset, stop playback and press the button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 93: Low Voice From Callers

    Help Guide Wireless Stereo Headset WI-C300 Low voice from callers Turn up the volume of the headset and the connected device. 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 94: Resetting The Headset

    Pairing information and other settings are not deleted by this operation. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation...

  • Page 95: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc., and deletes all pairing information. In this case, delete the pairing information of the headset from the Bluetooth device, and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-730-323-11(2) Copyright 2018 Sony Corporation...

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