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Sony WI-SP500 Help Manual
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Sony WI-SP500 Help Manual

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Help Guide
Wireless Stereo Headset
WI-SP500
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying holder
Replacing the ear tips
About Water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
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Summary of Contents for Sony WI-SP500

  • Page 1 Help Guide Wireless Stereo Headset WI-SP500 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying holder...

  • Page 2: Making Connections

    Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC)

  • Page 3: Troubleshooting

    Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri)
  • Page 4 The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 6: About Voice Guidance

    When disconnecting a Bluetooth connection: “BLUETOOTH disconnected” When the remaining battery charge is low when you turn on the headset: “Battery level low” When automatically turning off due to low battery: “Please recharge headset” 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 7: Checking The Package Contents

    The size M ear tips come attached to the headset. Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 8 Set the headset in the supplied carrying holder. Place the +/- button (A) inside, and wrap the cables as shown below. Note on using the carrying holder Do not wind the cable around the ear tips. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 9 Help Guide Wireless Stereo Headset WI-SP500 Replacing the ear tips Size M ear tips come attached to the headset. If you feel the ear tips are too large, replace them with the size S ear tips. Be sure to attach the L ear tip to the left unit and attach the R ear tip to the right unit.
  • Page 10 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 11 Water resistant performance of the unit is based on Sony measurements under the conditions described above. Note that malfunctions as a result of water immersion caused by misuse by the customer are not covered by the warranty.

  • Page 12: Location And Function Of Parts

    Connect a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 13: About The Indicator

    Help Guide Wireless Stereo Headset WI-SP500 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on (flashes two times)
  • Page 14 When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 15: Charging The Headset

    Help Guide Wireless Stereo Headset WI-SP500 Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Open the micro-USB port cover. Connect the headset and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them.
  • Page 16 Wait for a specified amount of time until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

  • Page 17: Available Operating Time

    About 60 minutes of music playback is possible after 15 minutes charging. Communication time: Max. 8 hours Standby time: Max. 200 hours Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 18: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WI-SP500 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes. The indicator (red) flashes according to the remaining battery charge as follows.
  • Page 19 E: 20% or lower (needs to charge) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 20: System Requirements For Battery Charge Using Usb

    Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) Mac OS X (version 10.9 or later) Design and specifications are subject to change without notice. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 21: Turning On The Headset

    Help Guide Wireless Stereo Headset WI-SP500 Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 22: Turning Off The Headset

    Help Guide Wireless Stereo Headset WI-SP500 Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 23: How To Make A Wireless Connection To Bluetooth Devices

    Bluetooth connection. Connecting the headset to a registered (paired) device Once the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 24: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Stereo Headset WI-SP500 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™ 4.1 or later NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
  • Page 25 How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 26: Disconnecting The Smartphone By One Touch (Nfc)

    To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance, the indicator (blue) turns off, and the headset turns off. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 27: Switching The Device By One Touch (Nfc)

    Bluetooth headset or Bluetooth speaker, the smartphone disconnects from the headset, and connects to the Bluetooth device it touched. Note Unlock the screen of the smartphone if it is locked. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 28: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WI-SP500 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 29 If they are not connected, see “Connecting to a paired Android smartphone .” If [WI-SP500] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
  • Page 30 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 31: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset WI-SP500 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 32 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 33: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WI-SP500 Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 34 If they are not connected, see “Connecting to a paired iPhone.” If [WI-SP500] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
  • Page 35 Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 36: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset WI-SP500 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 37 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 38: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset WI-SP500 Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 39 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. Select [WI-SP500], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”.
  • Page 40 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WI-SP500] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.

  • Page 41: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset WI-SP500 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 42 If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WI-SP500] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Downloaded from ManualsNet.com...
  • Page 43 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 44: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset WI-SP500 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
  • Page 45 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WI-SP500] does not appear on the display, try again from step 3. A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 47: Connecting To A Paired Computer (Windows 10)

    Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WI-SP500]. If [WI-SP500] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. Downloaded from ManualsNet.com search engine...
  • Page 48 Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. Downloaded from ManualsNet.com search engine...
  • Page 49 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 50: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset WI-SP500 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 51 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WI-SP500]. If [WI-SP500] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices]. Select [Connect] from the displayed menu.
  • Page 52 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 53: Connecting To A Paired Computer (Windows 7)

    If the computer has connected to the last Bluetooth device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-SP500] of the device. Click [Listen to Music]. Downloaded from ManualsNet.com...
  • Page 54 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 55: Pairing And Connecting With Other Bluetooth Devices

    “BLUETOOTH pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-SP500] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 56 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 57: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset WI-SP500 Connecting to a paired Bluetooth device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
  • Page 58 How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 59: Disconnecting Bluetooth Connection (After Use)

    Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 60 Help Guide Wireless Stereo Headset WI-SP500 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 61 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 62: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the Bluetooth device. When you operate as illustrated above, it may operate differently or may not work at all. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...
  • Page 63 Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 64: Supported Codecs

    All Bluetooth devices support SBC. This is an abbreviation for Advanced Audio Coding. AAC is mainly used by Apple products such as iPhones, and it provides higher sound quality than that of SBC. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 65: Receiving A Call

    Help Guide Wireless Stereo Headset WI-SP500 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 66 Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 67: Making A Call

    Help Guide Wireless Stereo Headset WI-SP500 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 68 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 69: Functions For A Phone Call

    During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 70 Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 71 Google App will be deactivated. Note The Google App cannot be activated when you say “OK Google” through the headset’s microphone even when the Android smartphone’s [OK Google] setting is on. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 72: Using The Voice Assist Function (Siri)

    After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 73 Help Guide Wireless Stereo Headset WI-SP500 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments.
  • Page 74 Since children may swallow small parts such as an ear tip, keep the headset out of reach of children. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...
  • Page 75 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 76: Customer Support Websites

    For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 77: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 78: The Headset Is Not Turned On

    The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 79: Charging Cannot Be Done

    Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 80: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset WI-SP500 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 81: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...
  • Page 82 Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 83 Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 84: Low Sound Level

    Help Guide Wireless Stereo Headset WI-SP500 Low sound level Turn up the volume of the headset and the connected device. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 85: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 86 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 87: Pairing Cannot Be Done

    In this case, delete the pairing information of the headset from the device, and then pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 88 You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC). Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 89: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 90: Distorted Sound

    Help Guide Wireless Stereo Headset WI-SP500 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 91: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Install this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

  • Page 92: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 93 While listening to music with the headset, stop playback and press the button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 94: Low Voice From Callers

    Help Guide Wireless Stereo Headset WI-SP500 Low voice from callers Turn up the volume of the headset and the connected device. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 95: Resetting The Headset

    Pairing information and other settings are not deleted by this operation. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 96: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc., and deletes all pairing information. In this case, delete the pairing information of the headset from the Bluetooth device, and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-730-318-11(2) Copyright 2018 Sony Corporation Downloaded from ManualsNet.com...

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