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Sony WIH700/R Help Manual
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Sony WIH700/R Help Manual

Sony WIH700/R Help Manual

Wireless stereo headset
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Help Guide
Wireless Stereo Headset
h.ear in 2 Wireless (WI-H700)
Use this manual if you encounter any problems, or have any questions.
This Help Guide is also available as a PDF, which can be downloaded here.
Getting started
What you can do with the BLUETOOTH function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
How to use the magnet clip
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
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Summary of Contents for Sony WIH700/R

  • Page 1 Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Use this manual if you encounter any problems, or have any questions. This Help Guide is also available as a PDF, which can be downloaded here. Getting started What you can do with the BLUETOOTH function About voice guidance Supplied accessories Checking the package contents...
  • Page 2 Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC)
  • Page 3 Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions...
  • Page 4 The BLUETOOTH wireless communication range is short, or the sound skips. The headset does not operate properly. No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 6: About Voice Guidance

    When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected” When checking the remaining battery charge: “Battery level high” / “Battery level medium” / “Battery level low” When automatically turning off due to the low battery condition: “Please recharge headset” 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 7: Checking The Package Contents

    Size M earbuds come attached to the headset. Magnet clip (1) The clip comes attached to the headset. Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 8: Replacing The Earbuds

    C: M size (three lines) D: L size (four lines) Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Do not attach the earbuds loose or skewed. 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 9 You can bundle the cables with the magnet clip when you do not use the headset. Note The magnet clip utilizes a magnet. If you bring a card that use a magnet close to the magnet clip, the magnet of the card may be altered and the card become unusable. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Location and function of parts left unit Earbuds right unit L mark Magnet clip You can bundle the cables with the clip when you do not use the headset. R mark N-mark Tactile dot The left unit has a tactile dot.
  • Page 11 About the indicator Checking the remaining battery charge 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 12: About The Indicator

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue/ : Turns on in red/-: Turns off Turning on (flashes two times) Turning off (lights for about two seconds) BLUETOOTH status indication...
  • Page 13 For details, refer to “Initializing the headset to restore factory settings.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 14: Charging The Headset

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Open the micro-USB port cover. Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted computer.
  • Page 15 In this case, do not disconnect the micro-USB cable from the headset: wait a few minutes until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

  • Page 16: Available Operating Time

    Communication time: Max. 5.5 hours Standby time: Max. 180 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 17: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes.
  • Page 18 D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.

  • Page 19: System Requirements For Battery Charge Using Usb

    Windows® 7 Home Basic / Home Premium / Professional / Ultimate When using Mac Mac OS X (version 10.9 or later) Note Sony does not guarantee proper operation in all system environments. When using Windows 8.1 update using Windows Update. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 20: Turning On The Headset

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 21: Turning Off The Headset

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 22: How To Make A Wireless Connection To Bluetooth Devices

    If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a BLUETOOTH connection. Connecting the headset to a registered (paired) device When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 23: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™...
  • Page 24 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via BLUETOOTH connection 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 25: Disconnecting The Smartphone By One Touch (Nfc)

    After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes off, then the headset turns off. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 26: Switching The Device By One Touch (Nfc)

    When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible BLUETOOTH headset or BLUETOOTH speaker, the smartphone disconnects from the headset, and connects to the BLUETOOTH device it touched. Note Unlock the screen of the smartphone if it is locked. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 27: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The smartphone is placed within 1 m(3 feet) of the headset.
  • Page 28 Touch [WI-H700 (h.ear)]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and the smartphone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired Android smartphone.”...
  • Page 29 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 30: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button.
  • Page 31 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device via BLUETOOTH connection 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 32: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The iPhone is placed within 1 m(3 feet) of the headset.
  • Page 33 Touch [ ] to change it to [ ] (turn on the BLUETOOTH function). Touch [WI-H700 (h.ear)]. If passkey (*) input is required on the display of the iPhone, input “0000.” The headset and the iPhone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”.
  • Page 34 Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 35: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”.
  • Page 36 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device via BLUETOOTH connection 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 37: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
  • Page 38 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. Select [WI-H700 (h.ear)], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.”...
  • Page 39 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 40: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
  • Page 41 Select [Change PC settings] of the [Settings] charm. Select [Devices] of [PC settings]. Select [Add a device]. Select [WI-H700 (h.ear)]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”.
  • Page 42 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 43: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
  • Page 44 Select [WI-H700 (h.ear)], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 7).”...
  • Page 45 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 46: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 47 If [WI-H700 (h.ear)] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. Click [Connect]. The connection is established. Hint...
  • Page 48 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 49: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 50 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WI-H700 (h.ear)] in the [Devices and Printers] screen.
  • Page 51 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 52: Connecting To A Paired Computer (Windows 7)

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired computer (Windows 7) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 53 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 54: Pairing And Connecting With Other Bluetooth Devices

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Pairing and connecting with other BLUETOOTH devices Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The BLUETOOTH device is placed within 1 m(3 feet) of the headset.
  • Page 55 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 56: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting to a paired BLUETOOTH device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”.
  • Page 57 Pairing and connecting with other BLUETOOTH devices Listening to music from a device via BLUETOOTH connection 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 58: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 59: Connecting The Headset To 2 Android Smartphones

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting the headset to 2 Android smartphones When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection with 2 smartphones separately, one for listening to music and the other for making phone calls, change the settings of the smartphones so that only one of the functions is connected for each smartphone.
  • Page 60 Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 61: Connecting The Headset To An Android Smartphone And An Iphone

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Connecting the headset to an Android smartphone and an iPhone When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection using an Android smartphone and an iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
  • Page 62 If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 63: Disconnecting Bluetooth Connection (After Use)

    You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 64 +/- buttons and button cannot be used. For volume, playback, pausing, etc., control with the connected device. If connecting a cable to the headset while it is turned on, the headset will turn off automatically. 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 65 Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile): enables you to enjoy high-quality audio content wirelessly.
  • Page 66 If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 67: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. The available functions may vary depending on the BLUETOOTH device. When you operate as illustrated above, it may operate differently or may not work at all. 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 68 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 69 2 Wireless (WI-H700) About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 70: Supported Codecs

    HD is used by some Android smartphones, and it provides higher sound quality than that of aptX. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection.
  • Page 71 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app. Surround (VPT)

  • Page 72: Receiving A Call

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 73 Hint Use the “Sony | Headphones Connect” app to switch on and off the vibration function for receiving a call. The default setting is “on.” Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP...

  • Page 74: Making A Call

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 75 Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 76: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 78 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 79 After activating the Google App, when a certain time has passed without requests, a beep will sound and the Google App will be deactivated Note The Google App cannot be activated when you say “OK Google” through the headset’s microphone even when the Android smartphone’s [OK Google] setting is on. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 80: Using The Voice Assist Function (Siri)

    * After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 81 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on audio devices. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
  • Page 82 2 Wireless (WI-H700) Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 83 Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment. Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices.
  • Page 84 If you experience discomfort after using the BLUETOOTH device, stop using the BLUETOOTH device immediately. Should any problem persist, consult your nearest Sony dealer. Install the earbuds firmly. If an earbud accidentally detaches and is left in your ear, it may cause injury.
  • Page 85 The LDAC name and logo is a trademark of Sony Corporation. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

  • Page 86: Customer Support Websites

    Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 87: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 88: The Headset Is Not Turned On

    Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 89: Charging Cannot Be Done

    Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 90: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 91: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. Check that you are using the micro-USB cable supplied. 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 92 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-698-993-11(2) Copyright 2017 Sony Corporation...
  • Page 93 Pair the headset and the BLUETOOTH device again. Check that the dedicated headphone cable is connected firmly. Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a device via BLUETOOTH connection 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 94: Low Sound Level

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Low sound level Turn up the volume of the headset and the connected device. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 95: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 96: Sound Skips Frequently During Playback

    Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 97: Pairing Cannot Be Done

    Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 98: Unable To Connect The Headset To A Bluetooth Device With One-Touch Connection (Nfc)

    You cannot make a one-touch connection (NFC) when the dedicated headphone cable is connected to the micro- USB port. Remove the dedicated headphone cable from the headset. Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 99: Unable To Make A Bluetooth Connection

    In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 100: Distorted Sound

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 101: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 102: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 103: No Voice From Callers

    If you are listening to music using the headset, stop playback, press the button on the headset and talk. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 104: Low Voice From Callers

    Help Guide Wireless Stereo Headset h.ear in 2 Wireless (WI-H700) Low voice from callers Turn up the volume of the headset and the connected device. 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 105: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the micro-USB cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-698-993-11(2) Copyright 2017 Sony Corporation...

  • Page 106: Initializing The Headset To Restore Factory Settings

    All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-698-993-11(2) Copyright 2017 Sony Corporation...

This manual is also suitable for:

Wi-h700

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