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Sony WI-1000XM2 Help Manual
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Sony WI-1000XM2 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

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Summary of Contents for Sony WI-1000XM2

  • Page 1 Wireless Noise Canceling Stereo Headset WI-1000XM2 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Making Phone Calls

    Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music...

  • Page 4: Troubleshooting

    Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions License notice...
  • Page 5 Low voice from callers Noise interferes with your voice during a phone call or when using the voice assist function Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 7 In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 8: Checking The Package Contents

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount.
  • Page 9 L size: 4 lines Triple-comfort earbuds (S/M/L 2 each) The size of the earbuds can be determined based on the color of the inside of the earbuds. S size: orange M size: green L size: light blue 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 10 To store the cables and plug adaptor for in-flight use Put the cables and plug adaptor for in-flight use in the pocket inside the upper lid of the carrying case. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 11: Replacing The Earbuds

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Replacing the earbuds For the noise canceling function to be fully effective, select the earbuds that fit your ears the best. M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Change to the earbud that allows you to hear the least ambient sounds for both the left and right units.
  • Page 12 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 13 When you have finished using the headset The headset has a built-in magnet for joining the left and right units. The magnet prevents the units from getting tangled up when you leave the neckband worn after use. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 14: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Location and function of parts Noise canceling function microphones Picks up the sound of the noise when the noise canceling function is in use. Left unit Earbuds Right unit Neckband Tactile dot There is a tactile dot on the left unit.
  • Page 15 Indicator (red/blue) Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset. Related Topic About the indicator Checking the remaining battery charge 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 16: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows.
  • Page 17 The indicator turns off automatically after a certain amount of time. When the remaining battery charge becomes low, the indicator (red) starts flashing. Updating software - - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 18: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Open the USB Type-C port cover. Connect the headset to an AC outlet.

  • Page 19: Personal Computer

    If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 20: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE HX Noise canceling function/Ambient Sound Mode Available operating time LDAC™...
  • Page 21 Max. 9.5 hours Max. 11 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 22: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the (power) button is pressed while the headset power is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 23 You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 24: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 25: Turning Off The Headset

    Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Related Topic Turning on the headset What you can do with “Sony | Headphones Connect” app...

  • Page 26: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 27 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 28: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 29 If they are not connected, see “Connecting to a paired Android smartphone”. If [WI-1000XM2] does not appear on the Android smartphone screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 30 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 31: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 32 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].
  • Page 33 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later...
  • Page 34 Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, the indicator (blue) starts flashing slowly. You will hear the voice guidance say, “Bluetooth connected”. To disconnect, touch the smartphone again with the headset. You will hear the voice guidance say, “Bluetooth disconnected”.
  • Page 35 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 36 “Power off”, the indicator (blue) turns off, and the headset powers off. The time when the power turns off can be changed in the “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect”...

  • Page 37: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 38: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 39 If they are not connected, see “Connecting to a paired iPhone ”. If [WI-1000XM2] does not appear on the display of the iPhone, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 40 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 41: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 42 The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].

  • Page 43: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 44 Click [Devices]. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI- 1000XM2]. Click [Pair].
  • Page 45 Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI-1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.
  • Page 46 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 47 Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar. Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth].
  • Page 48 Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI-1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 50: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 51 Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI-1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.
  • Page 52 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 53 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 54 “Connecting to a paired computer (Mac)”. If [WI-1000XM2] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WI-1000XM2].
  • Page 55 Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI-1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.

  • Page 56: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 57 Right-click [WI-1000XM2]. If [WI-1000XM2] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 58 The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].
  • Page 59 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 60 Right-click [WI-1000XM2]. If [WI-1000XM2] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 61 The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].
  • Page 62 Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 63: Connecting To A Paired Computer (Windows 7)

    If it has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”. Check the connection status on the computer. If it is not connected, proceed to step 3. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WI-1000XM2] of [Devices].
  • Page 64 The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].
  • Page 66 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 67 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Click [WI-1000XM2] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 68 When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.

  • Page 69: Pairing And Connecting With Other Bluetooth Devices

    Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-1000XM2] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 70 Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI-1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1.

  • Page 71: Connecting To A Paired Bluetooth Device

    The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI- 1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2].
  • Page 72 As for the operations on your Bluetooth device, refer to the operating instructions supplied with the Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 73 If the smartphone or mobile phone was connected with the headset last time, an HFP or HSP connection is automatically established when the headset is turned on, and in some cases an A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 74 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WI-1000XM2]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 75 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 76 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WI-1000XM2]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 77 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 78: Disconnecting Bluetooth Connection (After Use)

    You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 79: Using The Supplied Headphone Cable

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and turning the headset on.
  • Page 80 Depending on the in-flight entertainment, the plug adaptor for in-flight use may not be used. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 81 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection.
  • Page 82 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 83: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 84 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 85 Do not cover the headset microphones with your hand. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand from the headset microphones. A: Noise canceling function microphones Related Topic Using the noise canceling function 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 86: Using The Noise Canceling Function

    When you use the headset as ordinary headphones, turn off the headset and use the supplied headphone cable. You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
  • Page 87 Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with “Sony | Headphones Connect” app 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 88 The condition optimized with the NC Optimizer function is retained until the NC Optimizer function is used again. It is recommended that you turn on the NC Optimizer function once again after getting off the airplane and so on. The NC Optimizer can also be operated from the “Sony | Headphones Connect” app. Note Put on the headset under the actual usage conditions when running the NC Optimizer.
  • Page 89 If the C (custom) button is set as the Google Assistant button, the NC Optimizer function cannot be operated from the headset. If the C (custom) button is set as the Amazon Alexa button, the NC Optimizer function cannot be operated from the headset. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 90: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Press the C (custom) button while the noise canceling function is on. To change the setting of the Ambient Sound Mode You can set up the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection.
  • Page 91 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
  • Page 92 The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default).

  • Page 93: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 94 High-Resolution Audio and reproduces the clear, high-range sound that is often lost. The DSEE HX function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 95: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 96 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 97: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 98 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 99: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 100 Related Topic Receiving a call Making a call 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 101 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 102 If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app and set the C (custom) button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 103 If the C (custom) button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 104 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.1 or later, or iOS 10.0 or later.
  • Page 105 If you cannot find [WI-1000XM2] or [LE_WI-1000XM2] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. On the [Set up Alexa on your WI-1000XM2] or [Set up Alexa on your LE_WI-1000XM2] screen, touch [CONTINUE].
  • Page 106 On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the C (custom) button on the headset is set as the Amazon Alexa button. Press the C (custom) button to use Amazon Alexa. A: Microphone Press to input a voice command. Example: “What is the weather”...
  • Page 107 When you set up the headset to Amazon Alexa, the C (custom) button will be automatically configured for Amazon Alexa. You can restore the button back to original function by changing it with the “Sony | Headphones Connect” app. Similarly, you can reconfigure back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to other function.
  • Page 108 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 109 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 110: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 111 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 112 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 113 WI-1000XM2 Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 114: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 115 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 116: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 117 The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 118: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WI-1000XM2 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 119: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 120 Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 121: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 122: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 123 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 124 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 125 Pair the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 126: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 127: Low Sound Quality

    (play) button on the headset once during playback. Or use the computer to establish an A2DP connection. For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 128 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 129: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 130: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 131 Remove the headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 132: Unable To Make A Bluetooth Connection

    If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 133: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 134: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 135: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 136 If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 137: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Low voice from callers Turn up the volume of the headset and the connected device. 5-008-613-11(1) Copyright 2019 Sony Corporation...
  • Page 138 If the call microphone on the headset rubs against your clothing, etc. during a phone call or when using the voice assist function, noise may interfere with your voice. Change the direction the remote control component is facing so that the call microphone does not touch your clothing, etc. 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 139: Resetting The Headset

    C (custom) button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-008-613-11(1) Copyright 2019 Sony Corporation...

  • Page 140: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

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