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Sony WI-C100 Help Manual
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Sony WI-C100 Help Manual

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Help Guide
Wireless Stereo Headset
WI-C100
Model: YY2957
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
Let's start to use
Wearing the headset
Put the headset unit with the
mark into your right ear.
(left) mark into your left ear and the headset unit with the
1
(right)

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Summary of Contents for Sony WI-C100

  • Page 1 Help Guide Wireless Stereo Headset WI-C100 Model: YY2957 Quick Start Guide To prevent burning or malfunction due to getting wet Download the app, and set up the headset Let’s start to use Wearing the headset Put the headset unit with the...

  • Page 2: Related Information

    ) Press and hold: Skip to the beginning of the previous track (or the current track during playback) To use all functions and improved performances Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Related information Establishing a BLUETOOTH®...
  • Page 3 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 4 Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 5 Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. Others Earbud tips are damaged or lost. An earache occurs. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 7 In the factory settings, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 8: Checking The Package Contents

    The size of the earbud tips can be determined based on the color of the inside of the earbud tips. SS size: red M size: green LL size: purple Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer. 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 9 Help Guide Wireless Stereo Headset WI-C100 Replacing the earbud tips M-sized earbud tips come attached to the left and right units of the headset at the time of purchase. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance.
  • Page 10 Firmly insert the earbud tip all the way. Do not attach the earbud tip in a loose or skewed manner. 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WI-C100 Location and function of parts Earbud tips (left, right) Right unit Neckband (right) mark Built-in rechargeable battery Left unit Tactile dot There is a tactile dot on the left unit. (left) mark There is a tactile dot at the (left) mark.
  • Page 12 Connect the headset to an AC outlet with a commercially available USB AC adaptor or to a computer with a commercially available USB Type-C cable to charge the headset. – / (volume –/previous) button Related Topic About the indicator Checking the remaining battery charge 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 13: About The Indicator

    Help Guide Wireless Stereo Headset WI-C100 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
  • Page 14 - - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 15: Wearing The Headset

    Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Related Topic What you can do with the “Sony | Headphones Connect” app 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 16: Charging The Headset

    Help Guide Wireless Stereo Headset WI-C100 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use a commercially available USB Type-C cable to charge the headset before use. Open the USB Type-C port cover. Connect the headset to an AC outlet.

  • Page 17: Personal Computer

    If the headset detects a problem while charging due to the following causes, the indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 18: Available Operating Time

    About 60 minutes of music playback is possible after 10 minutes charging. Communication time: Max. 15 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.

  • Page 19: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WI-C100 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged”...
  • Page 20 Hint You can also check the remaining battery charge of the headset with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.

  • Page 21: Turning On The Headset

    Help Guide Wireless Stereo Headset WI-C100 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 22: Turning Off The Headset

    Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Related Topic Turning on the headset What you can do with the “Sony | Headphones Connect” app...

  • Page 23: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8.1) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 24 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 25: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 26 If they are not connected, see “Connecting to a paired Android smartphone”. If [WI-C100] does not appear on the Android smartphone screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 27 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 28: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”.
  • Page 29 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 30: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 31 If they are not connected, see “Connecting to a paired iPhone ”. If [WI-C100] does not appear on the display of the iPhone, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 32 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 33: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”.
  • Page 34 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 35: Pairing And Connecting With A Computer (Windows® 10)

    Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with a computer (Windows® 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 36 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. Wake the computer up if the computer is in standby (sleep) or hibernation mode. Pair the headset using the computer. To connect using the Swift Pair function Select [Connect] from the pop up menu displayed on your computer screen.
  • Page 37 Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device]. Click [Bluetooth]. Click [WI-C100].
  • Page 38 “Connecting to a paired computer (Windows 10)”. If [WI-C100] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 39 Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 40 Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 41 Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar. Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen. Select [Bluetooth].
  • Page 42 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WI-C100] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 43 Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 44 Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 If they are not connected, see “Connecting to a paired computer (Mac)”. If [WI-C100] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint...
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 47: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 48 From the [Choose your output device] drop-down menu, select [Headphones (WI-C100 Stereo)]. If [Headphones (WI-C100 Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices].
  • Page 49 You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 50 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 51 Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 52 Right-click [WI-C100]. If [WI-C100] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 53 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 54 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 55 Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 56 Select the headset using the computer. Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of the screen. Click [WI-C100] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. The connection is established.
  • Page 57 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 58: Pairing And Connecting With A Bluetooth Device

    The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-C100] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step Select [WI-C100] displayed on the screen of the Bluetooth device for pairing.
  • Page 59 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 60: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. The indicator (blue) continues to flash even after you release your finger from the button.
  • Page 61 Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 62 Help Guide Wireless Stereo Headset WI-C100 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
  • Page 63 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 64: Controlling The Audio Device (Bluetooth Connection)

    The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 65: Disconnecting Bluetooth Connection (After Use)

    Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 66: Conditions Of Use

    Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android. By optimizing the sound field and the acoustic feature of headset with the “Sony | Headphones Connect” app, you can enjoy a more realistic sense of reality.
  • Page 67 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality (default).

  • Page 68: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 69 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 70: Receiving A Call

    Help Guide Wireless Stereo Headset WI-C100 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 71 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 72: Making A Call

    Help Guide Wireless Stereo Headset WI-C100 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 73 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 74: Functions For A Phone Call

    Help Guide Wireless Stereo Headset WI-C100 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 75 During call Press the (call) button once to finish a call. Related Topic Receiving a call Making a call 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 76 Names may vary according to the computer or the video calling application you are using. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (WI-C100 Hands-Free)] cannot be selected, select [Headset (WI-C100 Hands-Free)] on the settings of your computer to make connections. See “Connecting to a paired computer (Windows...
  • Page 77 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 78 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 79 Help Guide Wireless Stereo Headset WI-C100 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 80 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 81: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset WI-C100 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 82 Siri may not be activated depending on specifications of the smartphone or application version. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 83 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 84 WI-C100 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 85 WI-C100 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 86 How to keep the software up-to-date (for comfortable use of the headset) If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions.

  • Page 87: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 88 After cleaning, thoroughly wipe off any moisture. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Cleaning the headset When the headset exterior is dirty, wipe it clean with a soft dry cloth.
  • Page 89 Help Guide Wireless Stereo Headset WI-C100 To prevent burning or malfunction due to getting wet On water resistant performance of the headset Avoid situations such as the following and be careful not to get moisture or dirt on the headset.
  • Page 90 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 91 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 92 If the charging port of the headset gets dirty, wipe it clean with a soft dry cloth. Do not wash pants or shirts with the headset left in a pocket. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer.
  • Page 93 WI-C100 Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license.
  • Page 94 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DSEE is a trademark or registered trademark of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 95: Customer Support Websites

    Help Guide Wireless Stereo Headset WI-C100 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 96: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 97 Initialize the headset, and pair the headset and the device again. Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 98: Charging Cannot Be Done

    Update the OS of the computer. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 99: Charging Time Is Too Long

    It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 100 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
  • Page 101 How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Making a video call on your computer Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 102: Low Sound Level

    In that case, turn up the volume of both the headset and the connected device. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 103 Related Topic Listening to music from a device via Bluetooth connection Making a video call on your computer What you can do with the “Sony | Headphones Connect” app Supported codecs 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 104 Connect the headset and the Bluetooth device once again. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 105: Pairing Cannot Be Done

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 106: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 107: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 108 When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WI-C100 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WI-C100 Hands-Free)] cannot be selected, select [Headset (WI-C100 Hands-Free)] on the settings of your computer to make connections.
  • Page 109 Help Guide Wireless Stereo Headset WI-C100 Earbud tips are damaged or lost. To change the earbud tips with new ones, purchase the EP-EX11 series (sold separately). 5-036-709-11(2) Copyright 2022 Sony Corporation...
  • Page 110 An earache occurs. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 111: Resetting The Headset

    The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation...

  • Page 112: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic...

  • Page 113: Specifications

    Help Guide Wireless Stereo Headset WI-C100 Specifications Headset Power source: DC 3.7 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Usage hours: When connecting via the Bluetooth device Music playback time: Max.
  • Page 114 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch (7th generation) iPod touch (6th generation) (As of January 2022) 5-036-709-11(2) Copyright 2022 Sony Corporation...

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