CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD- ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives are also sold separately as options. CD-ROM drives and DVD-ROM drives are laser products.
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are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products. When a CD-ROM drive or a DVD-ROM drive is installed, note the following. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
About this book ® ™ This book will help you become familiar with your IBM NetVista X40 and its features. It describes how to operate, maintain, and install options in your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book.
• Hardware Maintenance Manual This publication, for trained service technicians, can also be ordered from IBM. To purchase a copy, refer to “Chapter 7. Getting help, service, and information,” on page 75. • Technical Information Manual This publication contains information for individuals who want to know more about the technical aspects of their computer.
Chapter 1. Product overview Thank you for selecting an IBM NetVista X40. Your computer incorporates many of the latest advances in computer technology. This chapter provides an overview of the computer, features, and preinstalled software. Identifying your computer In most instances, the best way to identify your computer is by the machine type/model number.
Hardware features The following information covers a variety of models. For a listing of features for your specific model, refer to the System Summary screen in the Configuration/Setup Utility. For more information, see “Chapter 4. Using the Configuration/Setup Utility program,” on page 31. Microprocessor ®...
• IBM Rapid Access III, Universal Serial Bus (USB), keyboard (some models) • Two USB connectors on the Rapid Access III keyboard • IBM Preferred USB keyboard (some models) Expansion capability • Two low-profile PCI adapter expansion slots • Five USB connectors •...
See the About Your Software publication for a description of the additional software that comes with your computer. Access IBM The Access IBM program is preinstalled on your computer and is accessible from the Windows desktop. It provides the following: Start up This selection provides topics about setting up your computer.
Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.
Where it is impossible to avoid reflections or to adjust the lighting, place an antiglare filter over the screen. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.
Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the printer and other devices might determine the final placement of your computer. When arranging your workspace: • Avoid the use of extension cords. Whenever possible, plug the computer power cord directly into an electrical outlet.
USB connectors There are five USB connectors on your computer: three at the rear 2 and two on the right side 3 of the monitor. In addition, if you have a Rapid Access keyboard, there are two USB connectors at the rear of the keyboard. When setting up your computer for the first time, plug the keyboard and the mouse cables into USB ports at the rear of the computer near the power cord connector.
85. See “Related information” on page xiv for sources of other information about your computer. For information about IBM-installed software, see the About Your Software publication. Additional programs and device drivers are on the Software Selections CD and, in some cases, on other CDs and diskettes.
Starting the computer Go to Chapter 2 "Getting Started" in the About Your Software publication to continue with the software setup of your computer. For information about how to turn on your computer, see “Chapter 3. Operating and caring for your computer,” on page 13.
The following is a description of the controls and status indicators for your computer. Hard disk drive in-use indicator: When this light is on, it indicates that the hard disk drive heads are being positioned or that your computer is reading from or writing to the hard disk.
Some of these buttons are permanently set to start certain programs on your computer. The preset functions are printed on the label above the buttons. Three of the buttons, EMail, Access IBM Web, and Standby, are permanently programmed. Depending on the preloaded operating system loaded in your computer, three of the remaining five buttons might be preset.
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1 Standby button Multimedia controls 2 Standby LED Mute button 3 Num Lock LED Stop button 4 Caps Lock LED Play/Pause button 5 Scroll Lock LED Volume control 10 Next track button 11 Previous track button To customize a Rapid Access Button, do the following: 1.
Using the IBM ScrollPoint II mouse The ScrollPoint II mouse has the following controls. 1 Primary mouse button: Use this button to select or start a program or menu item. 2 Quick/auto scroll button: Use this button to put the mouse into auto-scroll mode.
Accessing the diskette drive and CD-ROM or DVD-ROM drive The diskette drive and CD-ROM or DVD-ROM drive are located in a drop-down device bay. To lower the device bay for access to the diskette and CD-ROM or DVD-ROM drives, press the device bay release button 1 . To close the device bay, push upward on the CD-ROM or DVD-ROM drive until it latches in the closed position.
the diskette. Do not move this slide, because fingerprints and dust can cause loss of data. • Never touch the magnetic disk itself. • A magnetic field can erase the data on your diskettes. Keep diskettes away from magnets or devices that create a strong magnetic field, such as electric motors and generators.
Write-protecting diskettes It is possible to accidentally format a diskette or unintentionally write data to it. Important information can be written over or lost. For this reason, it is a good idea to write-protect important diskettes. You can read data from a write-protected diskette, but you cannot erase or change the data.
Using a CD-ROM or DVD-ROM drive Your computer has a preinstalled CD-ROM or DVD-ROM drive. These drives can play back or read from a CD or DVD disc but cannot write information to it. CD-ROM or DVD-ROM drives use industry-standard, 12 cm (4.75-inch) CDs. Follow these guidelines when using a CD-ROM or DVD-ROM drive: •...
Inserting and removing a CD or DVD disc To insert a disc: 1. With the computer turned on, press the eject button. The tray slides partway out of the drive. Manually pull the tray the rest of the way out. 2.
README file with instructions for installing the device drivers are provided on the Product Recovery CD that comes with your computer. If your computer has IBM-preinstalled software, video device drivers have already been installed on the hard disk. However, you can use the device driver installation instructions if you need to reinstall the device drivers or if you need information on obtaining and installing updated device drivers.
— If you double-click the speaker icon, a master volume-control window opens. You can use the settings in the window to control individually the volume for each type of audio format. • If you are using a Rapid Access keyboard, you can also adjust the software volume control through the volume-control button located at the top-right corner of the keyboard.
Using the Windows Start menu Follow these steps to put the computer in Standby mode using Windows: 1. From your Windows desktop, click the Start button. 2. Click ShutDown. 3. Click Stand by. 4. Click OK. Using the Standby button on the keyboard If you are using the Rapid Access keyboard, you can put the computer in Standby mode by pressing the Standby button located at the top of the keyboard.
5. In the Power buttons area, locate the When I press the power button on my computer field, select either Shutdown or Standby, and then click OK. Setting power schemes You can set the duration of inactivity that must elapse before the computer, monitor, or hard disk automatically enter standby mode.
You can also use the password and screen-saver features built into the Windows operating system to assign a password that locks the keyboard and mouse after a predefined period of inactivity. To use these features, refer to the operating system publication that comes with your computer.
Mouse If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse. To clean your mouse, do the following: 1. Turn off the computer. 2. Disconnect the mouse cable from the computer. 3.
Moving your computer Take the following precautions before moving your computer. 1. Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 2. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write heads to prevent damage to the hard disk.
Viewing and changing settings The Configuration/Setup Utility menu displayed by your computer might look slightly different from the menu shown here, but it will operate the same way. Configuration/Setup Utility Select Option: • System Summary • Product Data • Devices and I/O Ports •...
In the Configuration/Setup Utility program menus, the configuration information you can change is enclosed in brackets like these. You cannot change information that is not enclosed in brackets. When working with the Configuration/Setup Utility program menu, you must use the keyboard. The following table shows the keys used to accomplish various tasks.
You do not have to set a password of either type to use your computer. However, if you decide to set either one, read the following sections. Power-on password The power-on password feature deters unauthorized persons from gaining access to your computer. To set a power-on password, you must first set an administrator password.
Diskette Write Protect When this feature is set to Enable, all diskettes are treated as if they are write-protected. Hard disk Write Protect When this feature is set to Enable, the hard disk is write-protected. IDE controller When this feature is set to Disable, all devices connected to the IDE controller (such as hard disk drives) are disabled and will not be displayed in the system configuration.
The startup sequence Your computer can be started from several devices including the hard disk drive, diskette drive, and CD ROM or DVD-ROM drive, or from the network. The startup program looks for these devices in a specified sequence and starts the computer from the first device in the sequence that contains startable media or code.
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9. When prompted, press Enter to exit from the Configuration/Setup Utility program. For more information about the Pentium III microprocessor, visit http://www.intel.com/pentiumiii/utility.htm on the World Wide Web. Chapter 4. Using the Configuration/Setup Utility program...
• Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative. • Within Canada, call 1-800-565-3344 or 1-800-465-7999. • Outside the United States and Canada, contact your IBM reseller or IBM marketing representative. Tools required To install or remove some options in your computer, you will need Phillips-head and a flat-blade screwdrivers.
Component locations The following illustration shows the locations of various components on the system board. System board Top of Monitor 1 Fan connector Hard disk drive connector 2 Microprocessor CMOS clear jumper 3 DIMM sockets (SDRAM) Battery 4 Power connector 10 PCI expansion slot 5 CD-ROM or DVD-ROM drive 11 PCI expansion slot...
Disconnecting cables To disconnect cables, do the following: 1. Remove any media (diskettes or CDs) from the drives and shut down your operating system. 2. Read the “Safety information” on page ix. 3. Read “Handling static-sensitive devices” on page 39. 4.
Removing the hard disk drive The hard disk drive must be removed before you remove the metal system board cover. To remove the hard disk drive, do the following: 1. Remove the rear computer cover. See “Removing the rear cover” on page 42. 2.
Removing the system board cover You must remove the system board cover to install memory DIMMs or PCI adapters. Attention: Proper cooling is necessary to avoid damage to your computer. Do not operate your computer without all covers in place. To remove the system board cover, do the following: 1.
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Note: You can leave the fan cable connected to the system board or disconnect it if necessary. For the location of the fan cable connector, see “System board” on page 41 User Guide...
Installing memory You can add memory to your computer to increase system performance. Your computer has two DIMM connectors 1 for installing memory. The following restrictions apply when installing memory: • The maximum amount of SDRAM memory is 1 GB. •...
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6. Position the new DIMM over the socket, making sure that the notches in the DIMM are aligned with the tabs on the socket. Push the DIMM straight down into the connector until the retaining clips close. Notches 7. Replace the system board cover. 8.
Installing an adapter Your computer system board has two peripheral component interconnect (PCI) expansion slots. Depending on your model, the expansion slots might already have adapters installed. You can install a low-profile PCI adapter in any available PCI expansion slot. These adapters must not exceed 16.9 cm (6.66 inches) in length and 5.15 cm (2.04 inches) in height.
If you suspect that you have a software problem and your computer comes with IBM-preinstalled software, see “IBM Enhanced Diagnostics” on page 69 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer.
No - Continue at step 2. Yes - The power-on self-test (POST) did not detect a problem. Further diagnostic testing is required. Go to “Running the IBM Enhanced Diagnostics program” on page 70 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error, go to “Device troubleshooting charts”...
• If the failure occurred immediately after you made a change to the configuration, verify that you selected the correct settings. Power-on self-test (POST) Each time you turn on your computer, it automatically performs a series of tests that check the basic operation of the base computer. This series of tests is called the power-on self-test (POST).
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31 for more information. Clock not updating Have the computer serviced. CMOS RAM memory size does not Go to “Running the IBM Enhanced match Diagnostics program” on page 70 for instructions on running memory diagnostics. Boot block check sum error Have the computer serviced.
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Action The computer chassis-intrusion No action is required. detector was cleared. This is an informational message. Memory error Go to “Running the IBM Enhanced Diagnostics program” on page 70 for instructions on running memory diagnostics. 301 or Keyboard error 1. Make sure the keyboard is properly connected.
Code Description Action 178x Hard disk or IDE device failed 1. Go to “Running the IBM Enhanced Diagnostics program” on page 70, and follow the instructions for running the diagnostic program for the hard disk drive and IDE devices. 2. If the problem persists, have the computer serviced.
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1. Remove the software or device you just added. 2. Run the diagnostic programs to determine if your computer is running properly. (See “Running the IBM Enhanced Diagnostics program” on page 70 for information about diagnostic programs provided with your computer.) 3.
Sound Blaster Pro or Sound Blaster emulation. If these actions do not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 70). If you need technical assistance, see “Chapter 7. Getting help, service, and information,”...
8. Click OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 70). If you need technical assistance, see “Chapter 7. Getting help, service, and information,” on page 75.
DVD disc problems Symptom Action Black screen instead 1. Restart the DVD player program. of DVD video 2. Shut down Windows, and restart your computer. If you need technical assistance, see “Chapter 7. Getting help, service, and information,” on page 75. DVD movie will not 1.
1. Make sure the brightness controls are adjusted problems correctly. 2. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see “Running the IBM Enhanced Diagnostics program” on page 70 and run diagnostics on the monitor.
General problems Symptom Action The computer does not Verify that: start when you press the 1. All cables are securely connected to the proper power button. connectors on the computer. For the location of the connectors, see “Connecting cables” on page 8. 2.
Keyboard, mouse, or pointing device problems Symptom Action All or some keys on the Verify that: keyboard do not work. 1. The computer is turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer. For the location of the keyboard connector, see “Connecting cables”...
If the problem persists, run the memory test from the diagnostic program supplied with your computer. (See “Running the IBM Enhanced Diagnostics program” on page 70 for further information.) The computer might have detected a bad DIMM and automatically reallocated memory so that it could continue to operate.
Modem problems Symptom Action When you try to use the 1. Make sure the telephone line is correctly connected to modem, your computer your computer. If you are using other communication or modem is unable to devices in conjunction with the modem, such as an detect a dial tone.
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(See “Removing the rear cover” on page 42.) If these actions do not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 70). If you need technical assistance, see “Chapter 7. Getting help, service, and information,”...
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If these actions do not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 70). If you need technical assistance, see “Chapter 7. Getting help, service, and information,”...
“Chapter 4. Using the Configuration/Setup Utility program,” on page 31. If the problem persists, run the diagnostic programs. (See “Running the IBM Enhanced Diagnostics program” on page 70 for information about diagnostic programs provided with your computer.) If you cannot correct the problem, have the computer and the option serviced.
IBM Enhanced Diagnostics IBM provides programs that you can run to diagnose hardware problems and some software problems. Several utility programs that provide helpful information about your computer are also included. The user interface for running these diagnostic and utility programs is provided by Watergate Software PC-Doctor.
Web. The self-extracting downloaded file is copied to the diskette, and a startable IBM Enhanced Diagnostics diskette is created. To create the IBM Enhanced Diagnostics diskette through Access IBM, do the following: 1.
13. Turn on the computer. 14. When the Main menu is displayed, select System utilities. 15. In the System utilities menu, select Run Diagnostics. The IBM Enhanced Diagnostics program starts. 16. When you finish running the diagnostic program, remove the CD from the CD-ROM or DVD-ROM drive, and turn off the computer.
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For further information on battery disposal, call IBM at 1-800-IBM-4333 (1-800- 426-4333) in the U.S. For information outside of the U.S., contact your IBM reseller or marketing representative. To change the battery, do the following: 1. Turn off the computer and all attached devices.
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7. Replace the covers, and plug in the power cord. Note: When the computer is turned on for the first time after battery replacement, an error message might be displayed. This is normal after the battery is replaced. 8. Turn on the computer and all attached devices. 9.
Chapter 7. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.
• IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
Using the World Wide Web On the World Wide Web, the IBM Personal Computing Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is: http://www.ibm.com/pc...
Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
• Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: •...
U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227 In all other countries, contact your IBM reseller or IBM marketing representative. Getting help around the world If you travel with your computer or need to move it to another country, you can register for International Warranty Service.
Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.
• In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. • In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: • In the U.S., call 1-800-772-2227.
Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: • In the U.S., Canada, and Puerto Rico, call 1-800-879-2755. • In other countries, contact your IBM reseller or IBM marketing representative.
This appendix contains a form for recording information about your computer, which can be helpful if you ever need to have your computer serviced. Record and retain the following information: Product name IBM NetVista X40 Type 6643 Machine type (M/T) - model __________________________________________ Serial number (S/N)
IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
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Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise. During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.
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IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
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1. parts and labor during the first year of the warranty period 2. parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications.
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Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.
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IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to...
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EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
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The minimum warranty period for Machines is six months. In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
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The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly.
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• Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
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5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
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8. When ordering network interface (NI) service from the local Exchange Carrier, specify service arrangement USOC RJ11C. Canadian Department of Communications certification label NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents.
The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
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IBM power cord part Used in these countries and regions number 13F9956 Bolivia, Brazil, Canada, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Taiwan, United States of America, Uruguay, Venezuela 13F0036 Australia, New Zealand...