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Dell Vostro 5320 Service Manual
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Dell Vostro 5320 Service Manual

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Vostro 5320
Service Manual
Regulatory Model: P156G
Regulatory Type: P156G001
February 2022
Rev. A00

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Summary of Contents for Dell Vostro 5320

  • Page 1 Vostro 5320 Service Manual Regulatory Model: P156G Regulatory Type: P156G001 February 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of Vostro 5320..........................10 Base cover.................................... 11 Removing the base cover............................11 Installing the base cover.............................13 Solid-state drive................................. 14 Removing the M.2 2230 solid-state drive......................14...
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................70 Chapter 5: Troubleshooting......................72 Handling swollen Lithium-ion batteries........................72 Locate the Service Tag or Express Service Code of your Dell computer ..........72 System-diagnostic lights..............................73 SupportAssist diagnostics............................... 74 Built-in self-test (BIST)..............................74 M-BIST...................................

  • Page 5: Chapter 1: Working Inside Your Computer

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 10: Major Components Of Vostro 5320

    Component Screw type Quantity Screw image Left-display hinge M2x3 I/O board M2x2 Touchpad M2x1.8 Touchpad bracket M1.6x2 System board M2x3 M2x1.8 Major components of Vostro 5320 The following image shows the major components of Vostro 5320. Removing and installing components...

  • Page 11: Base Cover

    20. Left fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry the base cover from the gap created between the base cover and palm-rest and keyboard assembly, and continue to work on the sides to open the base cover.

  • Page 14: Solid-State Drive

    Steps 1. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and snap it into place. 2. Tighten the three captive screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. 3.
  • Page 15 CAUTION: To prevent data loss, do not remove the solid-state drive while the computer is turned on or in sleep state. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.

  • Page 16: Installing The M.2 2230 Solid-State Drive

    2. Remove the screw (M2x2) that secures the M.2 2230 solid-state drive bracket to the palm-rest and keyboard assembly. 3. Slide and lift the M.2 2230 solid-state drive, along with the solid-state drive bracket, off the M.2 solid-state drive slot. 4.
  • Page 17 Steps 1. Align the screw hole on the M.2 2230 slid-state drive with the screw hole on the M.2 2230 solid-state drive bracket. 2. Replace the screw (M2x2) that secures the M.2 2230 solid-state to the M.2 2230 solid-state drive bracket. 3.

  • Page 18: Removing The M.2 2280 Solid-State Drive

    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To prevent data loss, do not remove the solid-state drive while the computer is turned on or in sleep state.

  • Page 19: Installing The M.2 2280 Solid-State Drive

    Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...

  • Page 20: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.

  • Page 21: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 22: Fan

    5. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the left fan Prerequisites 1.

  • Page 23: Installing The Left Fan

    Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The left fan and right fan have the same specifications. The following image(s) indicate the location of the left fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Installing The Right Fan

    About this task The following image(s) indicate the location of the right fan and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the right-fan cable (FAN1) to the system board. 2. Remove the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 3.

  • Page 25: Speakers

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the right fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 4.

  • Page 26: Installing The Speakers

    Steps 1. Peel the tape that secures the speaker cable to the system board. 2. Disconnect the speaker cable from the system board. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5.
  • Page 27 Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 28: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 29: Installing The Battery

    Steps 1. Lift the Mylar that covers the M.2 solid-state drive. 2. Disconnect the battery cable from the system board. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 30: Coin-Cell Battery

    Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Lift the Mylar to access the battery connector and connect the battery cable to the system board. 3. Place the Mylar over the M.2 solid-state drive. 4.

  • Page 31: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 32: Touchpad

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 33: Installing The Touchpad

    Steps 1. Remove the four screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. 3. Open the latch and disconnect the touchpad cable from the system board. 4.
  • Page 34 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3.

  • Page 35: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.
  • Page 36 Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Using the pull tab, disconnect the display cable from the system board. 3. Peel the tape that secures the display cable to the system board. 4.

  • Page 37: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.
  • Page 38 Removing and installing components...
  • Page 39 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Align and place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

  • Page 40: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.

  • Page 41: Installing The I/O Board

    Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 42: Heat Sink

    Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.

  • Page 43: Installing The Heat Sink

    Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the fan and heat-sink assembly is replaced, use the thermal pad that is provided in the kit to ensure that thermal conductivity is achieved.

  • Page 44: Installing The Power Button

    4. Remove the board. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image(s) indicate the location of the power button and provides a visual representation of the removal procedure. Lift the power button off the palm-rest and keyboard assembly.

  • Page 45: Power Button With Fingerprint Reader

    Using the alignment posts, place the power button into the slot on the palm-rest and keyboard assembly. Next steps 1. Install the board. 2. Install the left fan. 3. Install the base cover. 4. Follow the procedure in After working inside your computer.

  • Page 46: Installing The Power-Button With Fingerprint Reader

    Steps 1. Peel the tape that secures the power-button with fingerprint-reader cable to the palm-rest and keyboard assembly. 2. Lift the power-button with fingerprint-reader, along with its cable, off the palm-rest and keyboard assembly. Installing the power-button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 47: System Board

    Steps 1. Using the alignment posts, place the power-button with fingerprint reader, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Adhere the tape that secures the power-button with fingerprint-reader cable to the palm-rest and keyboard assembly. Next steps 1.
  • Page 48 6. Remove the right fan. 7. Remove the heat sink. NOTE: When removing the system board as a pre-requisite step, you may remove the system board with the heat sink installed to maintain the thermal bond between the heat sink and the system board. NOTE: Ensure that your computer is in Service Mode.
  • Page 49 Removing and installing components...

  • Page 50: Installing The System Board

    Steps 1. Peel the tape that secures the antenna cables to the system board. 2. Remove the two screws (M2x3) that secure the right-display hinge and USB Type-C port-bracket to the palm-rest and keyboard assembly. 3. Lift the right-display hinge at an angle of 90 degrees. 4.
  • Page 51 1. Display-cable connector 2. Right-fan cable connector 3. Wireless-card connector 4. I/O-board-cable connector 5. Left-fan cable connector 6. Speaker-cable connector 7. Touchpad-cable connector 8. M.2 solid-state drive slot 9. Keyboard cable connector 10. Keyboard-backlight cable connector 11. Battery cable connector The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
  • Page 52 Removing and installing components...
  • Page 53 Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the screw (M2x1.8) that secures the system board to the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the system board to the palm-rest and keyboard assembly. 4.

  • Page 54: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the left fan. 6.

  • Page 55: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 56: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 57: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 58: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 59 Table 4. System setup options—Overview menu (continued) Overview 64-Bit Technology Displays whether 64-bit technology is used. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode.
  • Page 60 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration ● Replace from File will replace the current key with a key from a user- selected file. ● Append from File will add a key to the current database from a user- selected file.
  • Page 61 Table 7. System setup options—Storage menu (continued) Storage SATA/NVMe Operation Configures operating mode of the integrated storage device controller. Default: RAID On. Storage device is configured to support RAID functions. When enabled, all NVMe and SATA devices will be mapped under VMD controller.
  • Page 62 USB Wake Support Wake on Dell USB-C Dock Enables or disables waking up a computer from Standby, Hibernate, or Power Off, when connecting a Dell USB-C Dock. Default: ON Block Sleep Allows or blocks Sleep (S3) mode in the operating system.
  • Page 63 Table 10. System setup options—Power menu (continued) Power Default: ON Power On Lid Open Enables or disables the computer to power on from the off state when the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support. Default: ON Table 11.
  • Page 64 Table 12. System setup options—Passwords menu Passwords Admin Password Enables the user to set, change, or delete the administrator (admin) password. The admin password enables several security features System Password Enables the user to set, change, or delete the system password. M.2 PCIe SSD-0 Enables the user to set, change, or delete the password for the internal storage.
  • Page 65 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.
  • Page 66 Table 15. System setup options—Keyboard menu (continued) Keyboard Default: ON Lock Mode Selects the lock mode. Default: Lock Mode Secondary Keyboard Illumination Allows for selection of keyboard illumination settings. Default: Bright Keyboard Backlight Timeout on AC Allows for selection of keyboard backlight timeout value, when an AC adapter is plugged into the computer.
  • Page 67 Table 17. System setup options—Virtualization Support menu (continued) Virtualization Support Default: ON Enable OS Kernel DMA Support Enables or disables Kernel DMA protection for both internal and external ports. Default: ON Table 18. System setup options—Performance menu Performance Multi-core Support Active Cores Allows to change the number of CPU cores available to the operating system.

  • Page 68: System And Setup Password

    System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 69: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 70: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 71 7. The computer will restart after the BIOS update is completed. System setup...

  • Page 72: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 73: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 21. Diagnostic-light codes...

  • Page 74: Supportassist Diagnostics

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 75: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 77: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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