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IBM x3500 - System - 7977 Installation Manual
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IBM x3500 - System - 7977 Installation Manual

Installation guide
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See also: Service Manual , User Manual
System x3500
Type 7977

Installation Guide

Welcome.
Thank you for buying an
IBM server.
Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and affordability.
Installation Guide
This server
contains information for setting
up and configuring your server.
For detailed information about
your server, view the documentation
on the IBM System
You can also find the most
current information about
your server at
http://www.ibm.com/systems/support/
Documentation
CD.
http://www.ibm.com/support/mysupport/
Start the server.
No
Did the server
start correctly?
Yes
Turn off the server
and install options.
Cable the server and options;
then, restart the server.
No
Did the server
start correctly?
Yes
Use the IBM
ServerGuide program
to set up and
configure hardware.
Was the
No
server setup
completed?
Yes
Use
ServerGuide to
No
install the operating
system?
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
The server is ready to use.
Go to
to register the server.
Go to the Server Support
flow chart on the reverse
side of this page.
Go to the Server Support
flow chart on the reverse
side of this page.
Go to the Web for instructions:
http://www.ibm.com/systems
/support/

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Summary of Contents for IBM x3500 - System - 7977

  • Page 1: Installation Guide

    For detailed information about your server, view the documentation Was the server setup Documentation on the IBM System completed? You can also find the most current information about your server at Go to the Web for instructions: ServerGuide to http://www.ibm.com/systems...

  • Page 2: Server Support

    Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at Is the problem http://www.ibm.com/planetwide/.
  • Page 3 IBM System x3500 Type 7977 Installation Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 97 and the Warranty and Support Information document on the IBM Documentation CD. Sixth Edition (October 2008) © Copyright International Business Machines Corporation 2008.

  • Page 5: Table Of Contents

    Chapter 1. Introduction ..... . 1 The IBM System x Documentation CD ....2 Hardware and software requirements .
  • Page 6 Hardware service and support ....96 IBM Taiwan product service ....96 Appendix B.

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2008...
  • Page 8 Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the IBM Safety Information book.
  • Page 9 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 10 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 11 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3500 Type 7977: Installation Guide...
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 IBM System x3500 Type 7977: Installation Guide...

  • Page 15: Chapter 1. Introduction

    Solving problems If firmware and documentation updates are available, you can download them from the IBM Web site. The server might have features that are not described in the documentation that comes with the server, and the documentation might be updated...

  • Page 16: The Ibm System X Documentation Cd

    If you plan to install the server in a rack, you must purchase a Tower-to-Rack Kit. For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.

  • Page 17: Using The Documentation Browser

    Using the Documentation Browser Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if available).

  • Page 18: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 19: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Hot-swap fans: Acoustical noise emissions: ®...

  • Page 20: Major Components Of The Server

    USB cable assembly Heat-sink DIMMs retention bracket Microprocessor drive Heat sink Heat-sink filler SAS backplane Fan assembly Hard disk drive Hot-swap fan EMC shield Hard disk drive Processor baffle Bezel System board ServeRAID-8k Cover IBM System x3500 Type 7977: Installation Guide...

  • Page 21: Chapter 2. Installing Optional Devices

    This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the User’s Guide on the IBM System x Documentation CD.

  • Page 22: System Reliability Guidelines

    When you have to access the inside of the server, you might find it easier to lay the server on its side. v You can install a maximum of two IDE devices in the server. v For a list of supported optional devices for the server, go to http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 23: Handling Static-Sensitive Devices

    v Remove items from your shirt pocket, such as pens and pencils, that might fall into the server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server. Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices.

  • Page 24: Opening The Bezel

    If the bezel is rotated further than 180°, the break-away hinges will come apart without damaging the bezel. To reattach the bezel, see “Reattaching the bezel” on page 32. IBM System x3500 Type 7977: Installation Guide...

  • Page 25: Removing The Left-Side Cover

    (ECC) DIMMs. These DIMMs must be compatible with the latest 5300 SDRAM Fully Buffered DIMM (FBD) specification. For a list of supported optional devices for the server, go to http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v When you install additional DIMMs, be sure to install them in pairs. The DIMMs in each pair must be the same size and type.
  • Page 26 You must enable memory mirroring through the Configuration/Setup Utility program (for more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD). To enable memory mirroring in the Configuration/Setup Utility program, select Devices and I/O Ports → Advanced Chipset Control →...
  • Page 27 0 Rank Sparing or Branch 1 Rank Sparing to Enabled; then, save your changes. For more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD. When you use online-spare memory, you must consider the following information: - You cannot enable online-spare memory while the server is operating in mirroring mode.
  • Page 28 – DIMMs must be installed in matched pairs. If you install a second pair of DIMMs in DIMM connector 7 and DIMM connector 10, they do not have to be the same size, speed, type, and technology as the DIMMs in DIMM connector IBM System x3500 Type 7977: Installation Guide...
  • Page 29 You do not have to save new configuration information when you install or remove DIMMs. v See the User’s Guide on the IBM System x Documentation CD for more information about memory mirroring and online-spare memory. The following illustration shows how to install DIMMs on the system board.
  • Page 30 For details about handling these devices, see “Handling static-sensitive devices” on page 9. Power supply Release latch Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby. IBM System x3500 Type 7977: Installation Guide...
  • Page 31 Statement 17: CAUTION: The following label indicates moving parts nearby. 4. Remove the power supply and power-supply filler from the server by pressing down on the release latch while you pull out on the plastic handle. Note: The power supply, power-supply filler, or power supplies must be removed before you attempt to rotate the power-supply cage out of the way.
  • Page 32 8. Install the power supply or power supplies in the power-supply cage. If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 30. IBM System x3500 Type 7977: Installation Guide...

  • Page 33: Installing Redundant Power And Cooling

    Installing redundant power and cooling You can install a second 835-watt hot-swap power supply. This upgrade option includes a hot-swap power supply, two hot-swap fans, a fan structure with an air duct and a single hot-swap fan, and a fan power cable. You must also purchase a second power cord to connect the power supply to the power source.
  • Page 34 Let the power-supply cage rest on the rear power-supply structure support bracket. 8. Install the transition duct on the edge of the DIMM air baffle. IBM System x3500 Type 7977: Installation Guide...
  • Page 35 Positioning pins DIMM air duct Plastic push pins Transition duct Rivet a. Remove the plastic push pins that secure the DIMM air duct to the power-supply cage. 1) Grasp the top of the plastic push pins and pull them out of the rivets. 2) Grasp the rivets and pull them out of the mounting holes and set them to the side.
  • Page 36 11. Install the rear fan and fan structure on the chassis: a. Align the clips on the rear fan assembly with the holes in the chassis. b. Slide the assembly toward the power-supply cage until it stops. IBM System x3500 Type 7977: Installation Guide...

  • Page 37: Installing A Hot-Swap Hard Disk Drive

    Rear Fan Connector c. Connect the fan power cable to the connector on the system board. 12. Install the adapters. 13. Install the left-side cover. 14. From the rear of the server, install the power supplies into the server. Push each power supply until it stops and clicks into place.
  • Page 38 0 through 11 (from top to bottom) on models with twelve hard disk drives. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. v Inspect the drive tray for signs of damage.

  • Page 39: Installing An Additional Microprocessor

    For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. v See the System x3500 Type 7977 User’s Guide on the IBM System x Documentation CD for details about how to install a microprocessor. v The server supports Intel Xeon dual-core or quad-core 1.6 GHz or higher microprocessors in each socket.
  • Page 40 Close the microprocessor-release lever to secure the microprocessor. 8. Open the heat-sink release lever and install a heat sink on the microprocessor with the thermal grease side down; then, close the release lever. IBM System x3500 Type 7977: Installation Guide...

  • Page 41: Installing An Adapter

    Note: To change the boot precedence for PCI and PCI-X devices, start the Configuration/Setup Utility program and select Start Options from the main menu. See the User’s Guide on the IBM System x Documentation CD for details about using the Configuration/Setup Utility program.
  • Page 42 To release the rear adapter retention bracket, press up on the retention clip while you rotate the bracket forward. Attention: Incomplete insertion might cause damage to the system board or the adapter. IBM System x3500 Type 7977: Installation Guide...

  • Page 43: Installing An Ibm Remote Supervisor Adapter Ii Slimline

    “Completing the installation” on page 30. Installing an IBM Remote Supervisor Adapter II SlimLine An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in its dedicated connector on the system board. The Remote Supervisor Adapter II SlimLine is not cabled to the system board.

  • Page 44: Completing The Installation

    Align the tabs on the left-side of the bezel with the slots on the server chassis. b. Insert the tabs into the slots and close the bezel. 2. Install the left-side cover. IBM System x3500 Type 7977: Installation Guide...

  • Page 45: Connecting The Cables

    1. Turn off the server before you connect any cables to or disconnect any cables from the server or hot-plug adapter. 2. For additional cabling instructions, see the User’s Guide on the IBM System x Documentation CD and the documentation that comes with the optional devices.

  • Page 46: Reattaching The Bezel

    2. Align the two halves of the hinge. 3. Press the two halves of the hinge together until they click into place; then, release the hinge assembly. IBM System x3500 Type 7977: Installation Guide...

  • Page 47: Updating The Server Configuration

    The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD. Some optional devices have device drivers that you must install. See the documentation that comes with each device for information about installing device drivers.
  • Page 48 IBM System x3500 Type 7977: Installation Guide...

  • Page 49: Chapter 3. Server Controls, Connectors, Leds, And Power

    Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use. System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. © Copyright IBM Corp. 2008...
  • Page 50 The event is recorded in the error log. Check the light path diagnostic panel for more information (see the Problem Determination and Service Guide on the IBM System x Documentation CD).

  • Page 51: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Power cord AC power LED DC power LED Mouse Keyboard Serial 1 (COM 1) Parallel Video USB 4 Ethernet 10/100/1000 USB 3 Ethernet 10/100/1000 RJ-45 Serial 2 (COM 2)
  • Page 52 BMC or Remote Supervisor Adapter II SlimLine. Note: When this connector is configured for use with the system management, do not connect any other 9-pin serial devices to this connector. IBM System x3500 Type 7977: Installation Guide...

  • Page 53: Server Power Features

    Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service microprocessor is shut down; however, the server can respond to requests from the service microprocessor (also called the baseboard management controller), such as a remote request to turn on the server.

  • Page 54: Turning Off The Server

    The integrated system management microprocessor can turn off the server as an automatic response to a critical system failure. v You can turn off the server through a request from the service microprocessor. IBM System x3500 Type 7977: Installation Guide...

  • Page 55: Chapter 4. Configuring The Server

    Chapter 4. Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 56: Using The Configuration/Setup Utility Program

    To update the firmware for the integrated system management microprocessor (ISMP), download the Integrated System Management Firmware Update Utility program from http://www.ibm.com/systems/support/, and run the utility program to create a diskette that you can use to update the firmware. The utility program updates the integrated system management firmware only and does not affect any device drivers.

  • Page 57: Using The Baseboard Management Controller

    Complete the following steps to update and configure the BIOS code to enable SOL: 1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/ systems/support/. b. Update the BIOS code, following the instructions that come with the update file that you downloaded.

  • Page 58: Linux Configuration

    SOL console. 7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102 2. Add the following line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console: IBM System x3500 Type 7977: Installation Guide...
  • Page 59 ttyS0 LILO configuration: If you are using LILO, complete the following steps: 1. Complete the following steps to modify the /etc/lilo.conf file: a. Add the following text to the end of the first default=linux line -Monitor b. Comment out the map=/boot/map line by adding a # at the beginning of this line.
  • Page 60 5. Add the following five lines between the two title= sections: # This will allow you to Interact with the OS boot via SOL title Red Hat Linux (2.4.9-e.12smp) SOL Interactive root (hd0,0) IBM System x3500 Type 7977: Installation Guide...
  • Page 61 kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.
  • Page 62 2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console: ttyS0 3. Complete the following steps to modify the /boot/grub/menu.lst file: IBM System x3500 Type 7977: Installation Guide...
  • Page 63 a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d.

  • Page 64: Microsoft Windows 2003 Standard Edition Configuration

    In the Boot Entries section, make sure that the OS Load Options: line has /redirect appended to the end of it. The following examples show the original bootcfg program output and the output after modification. IBM System x3500 Type 7977: Installation Guide...

  • Page 65: Installing The Osa Smbridge Management Utility Program

    Complete the following steps to install the OSA SMBridge management utility program on a server running a Windows operating system: 1. Go to http://www.ibm.com/systems/support/ and download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.
  • Page 66 Linux operating system. You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/systems/support/ and download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive.

  • Page 67: Using The Baseboard Management Controller Utility Programs

    smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network. Using the baseboard management controller configuration utility program Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings.

  • Page 68: Using The Serveraid Configuration Programs

    CD that contains the ServeRAID Manager program, which you can use to configure the ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS controllers. For information about these programs, see the User’s Guide on the IBM System x Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.

  • Page 69: Using The Ibm Serveraid Configuration Utility Program

    Do not include SAS and SATA drives in the same array. v To update the firmware and BIOS code for an optional ServeRAID controller or controllers, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option.

  • Page 70: Using Serveraid Manager

    Using ServeRAID Manager Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD, to perform the following tasks: v Configure a redundant array of independent disks (RAID) array...

  • Page 71: Using The Raid Configuration Programs

    7. Restart the server. Using custom configuration: To use custom configuration, complete the following steps: 1. In the ServeRAID Manager tree, click the controller. 2. Click Custom configuration. 3. Click Next. 4. In the “Create arrays” window, from the list of ready drives, select the drives that you want to group into the array.

  • Page 72: Starting The Adaptec Raid Configuration Utility Program

    To update the firmware and BIOS code for the ServeRAID-8k SAS Controller, you must use the IBM ServeRAID Support CD that comes with the server. v If you install a different type of RAID controller, see the documentation that comes with the controller for information about viewing and changing SAS settings for attached devices.

  • Page 73: Viewing The Array Configuration

    5. To exit from the program, press Esc. Using ServeRAID Manager Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to: v Configure a redundant array of independent disks (RAID) array v Restore a SAS hard disk drive to the factory-default settings, erasing all data...

  • Page 74: Viewing The Configuration

    When you click an object in the ServeRAID Manager tree, information about that object is displayed in the right pane. To display a list of available actions for an object, click the object and click Actions. IBM System x3500 Type 7977: Installation Guide...

  • Page 75: Using The Boot Menu Program

    To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
  • Page 76 IBM System x3500 Type 7977: Installation Guide...

  • Page 77: Chapter 5. Solving Problems

    90 for more information. v IBM Electronic Service Agent IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to the IBM Support Center. Also, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative.

  • Page 78: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 80 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 85 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 86 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 87 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 88 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 91: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 92: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 93: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 94: Keyboard, Mouse, Or Pointing-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See theProblem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 95: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 96: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 99: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 100: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 101: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 102: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 103: Software Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 104: Light Path Diagnostics

    For more information about light path diagnostics, see the Problem Determination and Service Guide on the IBM System x Documentation CD. Diagnosing problems using light path diagnostics LEDs in three locations on the server are available to help you diagnose problems that might occur during installation.

  • Page 105: Light Path Diagnostics Leds

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 109: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 110: Software Service And Support

    You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 111: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 112: Important Notes

    Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM. IBM System x3500 Type 7977: Installation Guide...

  • Page 113: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 114: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
  • Page 115 For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 116: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 117: Taiwanese Class A Warning Statement

    This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 118 IBM System x3500 Type 7977: Installation Guide...

  • Page 119: Index

    37 express configuration, ServeRAID Manager 56 controller, configuring Ethernet 61 external cabling 31 cover installing 30 removing 11 CPU LED 92 custom configuration, ServeRAID Manager 57 FAN LED 93 fans 5 © Copyright IBM Corp. 2008...
  • Page 120 37 control button 35 LEDs, light path control button shield 35 CPU 92 cord connector 37 DASD 93 LED 35 FAN 93 power problems 86 MEM 93 power requirement 5 NMI 94 IBM System x3500 Type 7977: Installation Guide...
  • Page 121 10 programs 53 cover 11 Boot Menu program 61 utility program, IBM ServeRAID Configuration 55 utility, Ethernet 61 scan order 27 SCSI Attached Disk Test 79 serial connector 37, 38 video connector 37 serial over LAN...
  • Page 122 IBM System x3500 Type 7977: Installation Guide...
  • Page 124 Part Number: 44R5218 Printed in USA (1P) P/N: 44R5218...

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