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• Leave the cleaning solution to dissolve the scale deposit for about 15 minutes. Store your cleaning solution in
a safe place or dispose of according to your local council regulations, never pour it into the rainwater drainage
system or into sewers.
• Rinse the electrode using clean water and put back into position.
• Open the isolation valves (if applicable) and restart the chlorinator and the filtration system.
* If you do not use a commercially available cleaning solution, you can manufacture it yourself by
carefully mixing 1 volume of hydrochloric acid with 9 volumes of water (Warning: always pour the acid
into the water and not the opposite and wear suitable protective equipment!).
Troubleshooting
EiXpert
Text Displayed
CLEANING
"Check
CHECK SALT
Salt"
warning
displayed
"Flow"
NO FLOW
indicator
on
CHECK PUMP
CHECK CELL
OVERHEAT
X
==> If the problem continues contact your pool care professional.
8
Possible causes
The self-cleaning cycle is
automatic; this message is
not an error code but an
information message.
• Salinity is under 3,000ppm.
• Pool water temperature too
low (< 18 °C, variable).
• Cell scaled up or worn.
• Stop or failure of the
filtering pump.
• Presence of air or gas in the
cell (not filling with water).
• By-pass valves closed.
• This message is displayed
alternately with "NO FLOW"
if the situation continues.
• Check the pump connection
into the power pack is
secure.
• Short-circuit in the cell or
cable disconnected/badly
connected.
• Worn electrode.
• Device internal temperature
over 70 °C.
• Device internal temperature
over 80 °C.
• The device no longer stores
the time.
Solutions
• Wait for about 10 minutes and chlorine
production will resume automatically at the
previously set level.
• Add salt to the pool to keep the level at
4,000ppm. If you do not know the salt level
or how to test it, consult your pool care
professional.
• Display warning will come on when the
water is too cold. No action required.
• Clean or replace the cell.
• Check filter, pump basket & skimmers and
clean them if necessary. Ensure all valves
are set for normal operation.
• If using a variable speed pump ensure the
speed setting is high enough for adequate
flow through the cell.
• If suction cleaner is connected to skimmer
check cleaner for blockages or restriction
of flow
• Perform the same checks as above.
Note: that EiXpert has built in pump
protection. This means that EiXpert will
supply power for 4 mins, if there is no flow
detected it will retry after 20mins. It will
repeat this again and if still no flow it will
enter into standby and require restarting.
All schedules will remain in memory.
• Check the cell connections.
• Replace the cell.
• Have the control box (electronic board
and transformer) checked by a qualified
technician if necessary.
• The device reduces its production to 50 %.
• Production stops.
• Production restarts automatically when the
temperature drops.
• Check the condition of the battery.
• Replace it if necessary (3 V battery, type
"CR2032").
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