Getting Help And Service; Getting Help On The Web - IBM ThinkPad R40 series Service Manual

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Getting help and service

If you need help, service, technical assistance, or just want more information

about IBM products, you will find a wide variety of sources available from

IBM to assist you. This section contains information about where to go for

additional information about IBM and IBM products, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Information about your IBM computer and preinstalled software, if any, is

available in the documentation that comes with your computer. That

documentation includes printed books, online books, README files, and help

files. In addition, information about IBM products is available on the World

Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service

Packs for your preinstalled Microsoft Windows product, refer to the Microsoft

Product Support Services Web site at support.microsoft.com/directory/, or you

can contact the IBM HelpCenter

On the World Wide Web, the IBM Web site has up-to-date information about

IBM Personal Computer products and support. The address for the IBM

Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to

ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use

your computer, and learn about options that can make working with your

ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently

Asked Questions, Parts Information, Technical Hints and Tips, and

Downloadable Files. In addition, you can choose to receive e-mail notifications

whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering

System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

ThinkPad

R40 Series Service and Troubleshooting Guide

. Some fees might apply.

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