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IBM 622138U - IntelliStation Z - Pro 6221 User Manual
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IBM 622138U - IntelliStation Z - Pro 6221 User Manual

IBM 622138U - IntelliStation Z - Pro 6221 User Manual

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IntelliStation Z Pro
Type 6221
User's Guide

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Summary of Contents for IBM 622138U - IntelliStation Z - Pro 6221

  • Page 1 IntelliStation Z Pro Type 6221 User’s Guide...
  • Page 3 IBM IntelliStation Z Pro Type 6221 User’s Guide SC02-R303-50...
  • Page 4 Appendix C, “Notices” on page 107. Second Edition (December 2002) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Registering your computer....13 Using Access IBM..... . . 13 Creating an emergency recovery-repair diskette .
  • Page 6 Memory problems ..... . . 81 Microprocessor problems ....81 IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 7 ... . . 87 Using an IBM Enhanced Diagnostics diskette....87 Recovering from a POST/BIOS update failure ... . . 88 Erasing a lost or forgotten password (clearing CMOS) .
  • Page 8 IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2002...
  • Page 10 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 11 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 12 Do not place any object weighing more than 50 kg (110 lb) on top of rack-mounted devices. >50 kg (110 lb) Declaración 23 PRECAUCIÓN: No coloque ningún objeto que pese más de 50 kg (110 libras) encima de los dispositivos montados en bastidor. >50 kg (110 libras) IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 13 Hinweis 23 ACHTUNG: Keine Gegenstände, die mehr als 50 kg wiegen, auf Rack-Einheiten ablegen. >50 kg Notice nø 23 ATTENTION: Ne posez pas d’objet dont le poids dépasse 50 kg sur les unités montées en armoire. >50 kg Varningsmeddelande 23 VARNING: Placera inte något föremål som väger mer än 50 kg ovanpå...
  • Page 14 Non poggiare oggetti che pesano più di 50 kg sulla parte superiore delle unità montate in rack. >50 kg Turvaohje 23 Varoitus: Telineeseen asennettujen laitteiden päälle ei saa asettaa yli 50 kilon painoista esinettä. >50 kg IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 15 Voorschrift 23 WAARSCHUWING: Plaats geen objecten die meer dan 50 kg wegen op apparaten die in het rek zijn gemonteerd. >50 kg Forskrift 23 Pas på!: Anbring ikke genstande, der vejer mere end 50 kg, oven på enheder, der er monteret i rack.
  • Page 16 IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 17 · Safety...
  • Page 18 > 50 Kg IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 19 xvii Safety...
  • Page 20 IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 21 Instrução 23 CUIDADO: Não coloque nenhum objeto com peso superior a 50 kg (110 lbs.) sobre dispositivos montados em rack. >50 kg (110 lbs) Safety...
  • Page 22 IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 23: Chapter 1. Introducing The Intellistation Z Pro Computer

    IBM. Note: The illustrations in this document might differ slightly from your hardware. The latest version of this publication is available from the IBM Web site. Go to http://www.ibm.com/ and click Support & downloads. In the Technical support keyword search field, type 6221 and click Go.

  • Page 24: Related Publications

    The following documentation contains additional information about your computer. Because your computer comes with IBM-preinstalled software, you might be able to view some of these documents in Access IBM. See “Using Access IBM” on page 13. The following IBM documents can also be found at http://www.ibm.com/ on the World Wide Web.

  • Page 25: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications of your IntelliStation Z Pro Type 6221 computer. Some features are not available on all models. Note: You can use the Configuration/Setup Utility program in your computer to determine the specific type of microprocessor on your system board.

  • Page 26: What Your Intellistation Z Pro Computer Offers

    Important: The software, other than the Microsoft operating system, is licensed under the terms of the IBM International License Agreement for Non-Warranted Programs. Use of your computer signifies acceptance of this license agreement. For detailed instructions about viewing the license agreement, see “Viewing the license agreement”...

  • Page 27: Preinstalled Software

    This program provides a central menu of links on your desktop where you can easily access programs and utilities for many of the common tasks that you want to perform. You can start Access IBM from the Windows start menu if you do not have an Access IBM icon on your desktop.

  • Page 28: Software On Cd

    Software on CD In addition to your IBM-preinstalled programs and device drivers, additional software is provided on the Device Drivers and IBM Enhanced Diagnostics CD or other CDs. You decide which programs to install based on your needs. Device Drivers and IBM Enhanced Diagnostics CD The diagnostic test programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD that comes with your computer.

  • Page 29: Reliability, Availability, And Serviceability Features

    System administrators can use System Migration Assistant (SMA) to remotely transfer configurations, profile settings, printer device drivers, and files from an IBM or non-IBM computer to supported IBM systems. Software Delivery Assistant You can use Software Delivery Assistant to create an image of a single set of applications that can be deployed to different user-groups while taking into account the users application needs.
  • Page 30 Upgradeable basic input/output system (BIOS) and POST v Vital product data (VPD); includes serial number information and replacement part numbers, stored in nonvolatile memory, for easier remote maintenance v Wake on LAN capability IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 31: Chapter 2. Operating Your Computer

    Ethernet connector on the rear of the computer. Hard disk drive activity LED When this LED is flashing, it indicates that a hard disk drive is in use. © Copyright IBM Corp. 2002...

  • Page 32: Turning On The Computer

    The computer can also be turned on in any of the following ways: v If a power failure occurs while the computer is turned on, the computer will restart automatically when power is restored. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 33: Using Preinstalled Software

    v When you plug in your computer for the first time, Wake on LAN can turn on the computer. v If your computer was previously turned on, it must be properly turned off for the Wake on LAN feature to turn on the computer. What you see and hear when you start your computer depends on the features that are installed and the settings in the Configuration/Setup Utility program.

  • Page 34: Installing Other Operating Systems

    If you are installing another Microsoft Windows operating system, follow the instructions in the readme file on the Device Drivers and IBM Enhanced Diagnostics CD to install the device drivers. If you install other than a Microsoft Windows operating system, you might need additional software or device drivers.

  • Page 35: Registering Your Computer

    Register your computer at http://www.ibm.com/pc/register/ on the World Wide Web. Note: If you use the registration program that starts through Access IBM or the IBM Registration icon on the Windows desktop, you can print the registration information and provide a mailing address if you do not have access to the Internet.

  • Page 36: Creating An Emergency Recovery-Repair Diskette

    2. Click one of the tabs on the Access IBM Welcome window (for example, How do I...). 3. Click a topic. Creating an emergency recovery-repair diskette At your earliest opportunity, create a recovery-repair diskette and store it in a safe place.

  • Page 37: Using Video Features

    You can view and change monitor settings through your operating system using the instructions in the readme files on the Device Drivers and IBM Enhanced Diagnostics CD or in the c:\IBMTools\drivers\ directory on the hard disk of your computer. See your operating-system documentation for more information about monitor settings.

  • Page 38: Using Audio Features

    Anti-intrusion features IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or disk drives. A cover lock is built into your computer to prevent the cover from being removed.

  • Page 39: Component Protection

    Your computer has built-in virus protection that can be enabled through the Configuration/Setup Utility program. This built-in protection checks for viruses in the boot record only. Also, Norton AntiVirus for IBM is available on the hard disk. Integrated RAID capability The integrated SCSI controller with RAID capabilities in your computer supports redundant array of independent disks (RAID).

  • Page 40: Managing Your Computer

    For more detailed information about these tools or to download any of this software, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and click Go. From the Servers category under the Products column, click Intel processor-based;...

  • Page 41: Software Migration Assistant

    Software Migration Assistant Software Migration Assistant (SMA) enables administrators to remotely transfer configurations, profile settings, printer device drivers, and files from an IBM or non-IBM computer to supported IBM systems. Software Delivery Assistant...

  • Page 42: Turning Off The Computer

    You can use this feature to turn off the computer if the operating system stops functioning. v The computer can turn itself off as an automatic response to a critical system failure. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 43: Chapter 3. Configuring Your Computer

    You must press F1 quickly.) Note: If you have set both administrator and user passwords, you must type the administrator password to access the full Configuration/Setup Utility menu. 3. Follow the instructions that appear on the screen. © Copyright IBM Corp. 2002...

  • Page 44: Configuration/Setup Utility Menu Choices

    From the Configuration/Setup Utility main menu, you can select settings that you want to change. A typical Configuration/Setup Utility main menu is shown in the following illustration. IBM Setup - (c) Copyright IBM Corporation 2002 Configuration/Setup Utility · System Summary ·...
  • Page 45 – Processor Control Select this choice to enable or disable the microprocessor cache and hyper-threading. Attention: Do not make changes to the Processor Control unless directed to do so by an IBM authorized service representative. Chapter 3. Configuring your computer...

  • Page 46: Using Passwords

    LSI Logic Configuration is a built-in, menu-driven configuration utility program that you can use to: v Perform a low-level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 47: Starting The Lsi Logic Configuration Utility Program

    5. Select the Format; then, press Enter to begin the low-level formatting operation. Using ServeRAID Manager You can use the ServeRAID Manager program, provided on the IBM ServeRAID Support CD, to: v Configure a redundant array of independent disks (RAID)

  • Page 48: Configuring The Gigabit Ethernet Controller

    Before you install your operating system, you must configure the controller that is attached to the hard disk drives. You must use the configuration program on the IBM ServeRAID Support CD to configure the integrated SCSI controller with RAID capabilities or to configure an optional IBM ServeRAID controller.

  • Page 49: Chapter 4. Installing Options

    The blue color on components and labels identifies touch points where you can grip a component, move a latch, and so on. v For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.

  • Page 50: Handling Static-Sensitive Devices

    The following illustration shows the major components in the computer. Rear adapter- retention bracket Memory modules shield Microprocessor 1 Filler Microprocessor 2 panel Air baffle System board Drive cage Front adapter- retention bracket Support bracket Side cover Key lock IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 51: System-Board Option Connectors

    System-board option connectors The following illustration shows the system-board connectors for user-installable options. DIMM 1 Microprocessor 1 DIMM 2 (CPU1) DIMM 3 Microprocessor 2 DIMM 4 (CPU2) AGP Pro slot Battery PCI slot 1 (PCI1) PCI-X slot 2 (PCI2) IEEE 1394 (FireWire) PCI-X slot 3 adapter...

  • Page 52: System-Board External Connectors

    When installing options in the computer, you might find it easier to lay the computer on its side. If you do so, rotate the feet in towards the computer, so they do not break off due to the weight of the computer. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 53: Removing The Side Cover

    Removing the side cover To remove the side cover, you might find it easier to lay the computer on its side. If you do, move the stabilizing feet so that they do not break (see “Moving the stabilizing feet” on page 30). Complete the following steps to remove the side cover of the computer: 1.

  • Page 54: Removing The Bezel

    4. Remove the bezel from the computer and store the bezel in a safe place. For instructions for replacing the bezel, see “Replacing the bezel” on page 52. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 55: Removing And Installing The Support Bracket

    Removing and installing the support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device. Complete the following steps to remove the support bracket: 1.

  • Page 56: Installing An Adapter

    (IDE) or SCSI devices, and then PCI-X expansion slots 2 through 5. v For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.
  • Page 57 7. If there is an adapter already installed in the slot, remove it and place it on a static-protective surface. If the slot is empty, remove the expansion-slot cover. From the rear of the computer, press on the slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place for future use.

  • Page 58: Cabling An Optional Scsi Adapter

    1. Install the SCSI adapter (see “Installing an adapter” on page 34). 2. Connect the SCSI-signal cable to the adapter and to one or more of the signal-cable connectors to the rear of the SCSI devices. IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 59 3. Connect the SCSI-activity-indicator cable to the adapter and to the SCSI-LED connector (J18) on the system board. See “System-board internal connectors” on page 29 for the location of the SCSI-LED connector. SCSI signal cable Rear adapter retention bracket SCSI signal cable connector SCSI activity indicator cable...

  • Page 60: Installing Internal Drives

    PCI slots covered or occupied. When you install a drive or PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 61: Preinstallation Steps

    7. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer. Preinstallation steps Some of these steps are required only during the initial installation of an internal drive.
  • Page 62 13. If you have other options to install or remove, do so now. 14. Replace the support bracket (see “Removing and installing the support bracket” on page 33). 15. Replace the side cover (see “Replacing the side cover” on page 53). IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 63 16. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. Replacing a diskette drive in bay 3 Complete the following steps to replace a diskette drive in bay 3: 1. Follow the instructions in “Preinstallation steps” on page 39. 2.
  • Page 64 10. Route the signal cable so that it does not block the air flow to the rear of the drives or over the microprocessor and memory. 11. Connect the power cable to the back of the drive. The connectors are keyed and can be inserted only one way. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 65: Power And Signal Cables For Internal Drives

    12. Push the drive cage outward, and press in on the drive-cage release tab; then, rotate the cage back into the computer. 13. If you have other options to install or remove, do so now. 14. Replace the support bracket (see “Removing and installing the support bracket”...

  • Page 66: Installing Memory Modules

    DIMMs you install in DIMM 1 and DIMM 2 memory connectors must match each other. 6. Install only 133 MHz (memory bus), 2.5 V, 184-pin, double-data-rate (DDR), PC2100, registered synchronous dynamic random-access memory (SDRAM) IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 67 (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100 SDRAM Registered DIMM specification. For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.
  • Page 68 33). 15. Replace the side cover (see “Replacing the side cover” on page 53). 16. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 69: Installing An Additional Microprocessor

    (Optional) Obtain an SMP-capable operating system. For a list of supported supported operating systems and other options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.
  • Page 70 Click Finish to complete the process. k. When prompted as to whether you want to restart your computer, select Yes. 3. Continue with step 1 of “Installing the additional microprocessor” on page 49. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 71: Installing The Additional Microprocessor

    Installing the additional microprocessor Complete the following steps to install an additional microprocessor. Microprocessor Microprocessor baffle release lever DIMMs Microprocessor 2 Heatsink 2 Captive screws 1. Review the safety information beginning on page vii, “Installation guidelines” on page 27, and “Handling static-sensitive devices” on page 28. 2.
  • Page 72 Alternate between the two captive screws in the heat sink while tightening them. 12. Install the air baffle. 13. If you have other options to install or remove, do so now. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 73: Installing A Security Rope Clip

    14. Replace the support bracket (see “Removing and installing the support bracket” on page 33). 15. Replace the side cover (see “Replacing the side cover” on page 53). 16. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer.

  • Page 74: Replacing The Bezel

    1. Insert the two tabs on the bottom of the bezel into the matching holes on the computer chassis. 2. Push the top of the bezel toward the computer until the two tabs at the top of the bezel snap into place. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 75: Replacing The Side Cover

    Replacing the side cover If you removed the support bracket, reinstall it before you replace the side cover. See “Removing and installing the support bracket” on page 33. Note: The rear adapter retaining bracket rests against the computer side cover. You might find it easier to lay the computer on its side to replace the side cover.

  • Page 76: Connecting External Options

    3. Follow the instructions that come with the option to prepare it for installation and to connect it to the computer. Note: If you are attaching a SCSI device, see “Ultra320 SCSI connector” on page 58 for SCSI ID and cabling information. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 77: Input/Output Connectors

    Input/output connectors Connect optional external devices to the connectors on the front and rear of the computer. Your computer has the following input/output (I/O) connectors: v One audio line in (rear of computer) v Two audio line out (front and rear of computer) v Two audio microphone (front and rear of computer) v One Ethernet (RJ-45) v Two IEEE 1394 (FireWire) (some models)

  • Page 78: Auxiliary-Device (Pointing-Device) Connector

    There is one 4-pin IEEE 1394 connector on the front of the computer and one 6-pin IEEE 1394 connector on the rear of the computer. Use these connectors to connect IEEE 1394 devices. The following illustrations show the IEEE 1394 connectors. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 79: Keyboard Connector

    4-pin IEEE 1394 (FireWire) connector (front): 6-pin IEEE 1394 (FireWire) connector (rear): Keyboard connector There is one keyboard connector on the rear of the computer. Use this connector to ® connect a PS/2 (non-USB) keyboard. The following illustration shows a keyboard connector.

  • Page 80: Serial Connectors

    To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. When using an optional SCSI adapter, you must also connect the SCSI adapter to the SCSI LED (J18) connector on the system board receive an indication of SCSI hard-disk drive activity.

  • Page 81: Video Connector

    optional telephony and multimedia devices. USB 2.0 technology transfers data at up to 480 megabits per second (Mbps) with a maximum of 127 external devices and a maximum signal distance of 5 meters (16 ft) per segment (if the device that is attached to the computer is a USB 2.0 device).
  • Page 82 Models with the NVIDIA Quadro4 280NVS video adapter come with a low force helical-60 (LFH-60) to dual-analog monitor pigtail cable. If you want to setup two digital monitors, you will need to purchase a separate dual-digital monitor cable. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 83: Chapter 5. Solving Problems

    (POST)” on page 63 for more information. v Diagnostic programs The system diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary methods of testing the major components of your computer. See “Diagnostic programs and error messages”...
  • Page 84 Register and profile your computer properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...

  • Page 85: Power-On Self-Test (Post)

    Power-on self-test (POST) When you turn on the computer, the power-on self-test (POST) performs a series of tests to check the operation of system components and some of the installed options. If POST finishes without detecting any problems, the first window of your operating system or application program appears.
  • Page 86 Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the computer three times to force the system BIOS to reset the memory connector from Disabled to Enabled. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 87: Post Error Messages

    POST error messages The following table provides information about the POST error messages that can appear during startup. Table 4. POST error messages POST message Description The computer failed to boot on three consecutive attempts. All caches are disabled. Repeatedly turning the computer on and then off or resetting the computer might cause this problem.
  • Page 88 If you did not add, remove, or change the location of a device, a device is probably failing. Running the Diagnostic program might isolate the failing device. See “Creating an IBM Enhanced Diagnostics diskette” on page 14 and “Using an IBM Enhanced Diagnostics diskette”...
  • Page 89 Table 4. POST error messages (continued) POST message Description The VPD serial number is not set. Action: When a supported Remote Supervisor Adapter (RSA) is installed, the system serial number is set in the VPD EEPROM each time the computer is restarted. If the system board has been replaced, the system serial number will be invalid and should be set.
  • Page 90 If the problem remains, call for service. 1601 An Advanced System Management Flash update is needed. Action: Download and install the latest Advanced System Management flash update. IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 91 Table 4. POST error messages (continued) POST message Description 1762 Hard disk configuration error. Action: Take the following steps to correct the problem: 1. Make sure that the hard disk drive is set correctly in the Configuration/Setup Utility program. 2. Make sure that the hard disk drive cables are correctly and securely connected. 3.
  • Page 92 1. Make sure that the memory address for all other adapters are set correctly in the Configuration/Setup Utility program. If the memory resource settings are not correct, change the settings. 2. If the memory resource settings are correct, the PCI adapter might be defective. Call for service. IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 93 Table 4. POST error messages (continued) POST message Description 00180400 A PCI adapter has requested a memory address that is not available. Action: If all memory addresses are being used, you might need to remove an adapter to make memory address space available to the PCI adapter. Disabling the adapter BIOS on the adapter might correct the error.

  • Page 94: Diagnostic Programs And Error Messages

    This diskette, known as an IBM Enhanced Diagnostics diskette, can be created using Access IBM. You can also download the latest version of the diagnostics programs from http://www.ibm.com/pc/support on the World Wide Web and use the downloaded file to create an IBM Enhanced Diagnostics diskette. See “Using an IBM Enhanced Diagnostics diskette”...

  • Page 95: Text Messages

    is the three-digit failure code for the exact test failure. (These codes are for trained service personnel and are described in the Hardware Maintenance Manual.) is the three-digit device ID. (These codes are for trained service personnel and are described in the Hardware Maintenance Manual.) date is the date that the diagnostic test was run and the error recorded.

  • Page 96: Diagnostic Error Message Tables

    Complete the following steps to view the test log: 1. Insert the IBM Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced Diagnostics CD. 2. Shut down your operating system and restart the computer. 3. If a user password is set, the system prompts you for it. Type the password, and press Enter.
  • Page 97 Code Function Result Text message Action PCI interface Failed System board Call for service. SCSI interface Failed SCSI adapter in slot n failed register/counter/ See the information power test provided with the adapter for instructions. (where n is the slot number of the failing adapter) If the problem remains, call for service.
  • Page 98 1. Verify that the keyboard cable is connected to the correct port (not the mouse port). 2. Replace the keyboard cable. 3. Replace the keyboard. 4. If the problem remains, call for service. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 99: Small Computer System Interface (Scsi) Messages

    Code Function Result Text message Action Mouse Failed On system-board pointing device test failed. 1. Verify that the pointing device cable is connected to the correct port (not the keyboard port). 2. Replace the pointing device. 3. If the problem remains, call for service.

  • Page 100: Pc-Doctor For Windows

    The correct device driver is installed for the CD-ROM drive. If the problem remains, call for service. CD is not working properly. Clean the CD. If the problem remains, call for service. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 101: Diskette Drive Problems

    CD-ROM Drive symptom Suggested action CD-ROM drive tray is not Insert the end of a straightened paper clip into the manual tray-release opening. working. (The computer must be If the problem remains, call for service. turned on.) Diskette drive problems Diskette drive symptom Suggested action Diskette drive activity LED stays...

  • Page 102: General Problems

    The mouse device drivers are installed correctly. v Both the computer and the monitor are turned on. v Try using another mouse or pointing device. If the problem remains, call for service. IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 103: Memory Problems

    Suggested action Testing the monitor. See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen is blank. Verify that: v The computer power cord is plugged into the computer and a working electrical outlet.

  • Page 104: Option Problems

    The option is designed for the computer (For a list of supported options for your computer, go to http://www.ibm.com/pc/ on the World Wide Web; then, select your country and navigate to the list of options for your computer.).

  • Page 105: Parallel Port Problems

    Option symptom Suggested action An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with its own test instructions, use those instructions to test the option.

  • Page 106: Printer Problems

    2. The printer signal cable is connected to the correct serial or parallel port on the computer. Note: Non-IBM printer cables might cause unpredictable results. 3. You have assigned the printer port correctly in your operating computer or application program.

  • Page 107: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems Universal Serial Bus (USB) Suggested action port symptom A USB device does not work. Verify that: v You are not trying to use a USB device during POST if you have a standard (non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, the USB is disabled and no USB device will work during POST.

  • Page 108: Troubleshooting The Ethernet Controller

    Product Recovery program will be lost. If your hard disk drive, including the partition where the Product Recovery program resides, becomes damaged or you replace the hard disk drive, contact IBM to order the IBM Product Recovery CD to recover your preinstalled operating system, application programs, and device drivers.

  • Page 109: Recovering Or Installing Device Drivers

    7. Restart the computer. Recovering or installing device drivers Device drivers for IBM devices and the instructions to install them (readme.txt) are on the Device Drivers and IBM Enhanced Diagnostics CD and in the c:\ibmtools\drivers\ directory. Restoring the factory-preinstalled device drivers is part of the Product Recovery program and the Device Drivers and IBM Enhanced Diagnostics CD.

  • Page 110: Recovering From A Post/Bios Update Failure

    Complete the following steps to start the IBM Enhanced Diagnostics diskette: 1. Turn off any attached devices and your computer. 2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on all attached devices; then, turn on your computer.

  • Page 111: Erasing A Lost Or Forgotten Password (Clearing Cmos)

    9. Insert the POST/BIOS update (flash) diskette into the diskette drive. You can download a file to create this diskette from http://www.ibm.com/pc/support on the World Wide Web. For more information, see Appendix A, “Getting help and technical assistance” on page 93.

  • Page 112: Replacing The Battery

    To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Note: After you replace the battery, you must reconfigure your computer and reset the system date and time.
  • Page 113 10. Connect all external cables; then, connect the power cords. 11. Turn on the computer. 12. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set passwords if necessary. v Save the configuration. Chapter 5.
  • Page 114 IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 115: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ™...

  • Page 116: Software Service And Support

    Setting up e-mail notification of technical updates about your products Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

  • Page 117: Appendix B. Warranty Information

    1. parts and labor during the first year of the warranty period 2. parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement.

  • Page 118: Warranty Service And Support

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 119: Purchasing Additional Services

    International Warranty Service (IWS) is available during the warranty period. Eligible IBM systems are identified by their four-digit machine types. You can obtain IWS through the service delivery method (such as depot, carry-in, or on-site) provided in the servicing country or region. Service methods and procedures vary by country or region, and some service or parts might not be available in all countries and regions.

  • Page 120: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 121 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 122: Part 2 - Country-Unique Terms

    “Machine” includes Machine Code and Licensed Internal Code. This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE);...
  • Page 123 Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation. Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods...
  • Page 124 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 125 Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of...
  • Page 126 IBM with fraud or gross negligence and for express warranty. The following sentence is added to the end of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.
  • Page 127 Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 128 IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 129: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 130: Trademarks

    Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 131: Electronic Emission Notices

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 132: Australia And New Zealand Class A Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 133: Japanese Voluntary Control Council For Interference (Vcci) Statement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 134 Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela IBM IntelliStation Z Pro Type 6221: User’s Guide...

  • Page 135: Index

    ServeRAID programs 21 bays configuration programs 2 and 4 39 general 21 3 41 IBM Configuration/Setup Utility program 21 5, 6, and 7 41 configure parallel port 57 drive 38 configuring your computer 21 filler panel 39 connecting external options 54...
  • Page 136 3 IEEE 1394 connector 10, 56 electrical safety information ix information, related publications 2 electronic emission Class A notice 109 input/output (I/O) environment 3 connectors 55 error LED 10 ports 55 IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 137 install monitor bezel 52 settings 15 installation guidelines 27 monitor problems 81 installation order, memory modules 45 mouse installing connector pin-assignments 56 adapters 34 port 56 battery 90 mouse problems 80 cover 53 drive in bay 3 41 drive in bays 2 or 4 39 drives in bays 5, 6, and 7 41 notes, important 108 drives in bays 5, 6, or 7 41...
  • Page 138 DIMM 45 support flowchart 62 symmetric multiprocessing 4 system board connectors Safety vii external port 30 safety information internal cable 29 electrical viii, ix SCSI 29, 58 laser ix, 39 IBM IntelliStation Z Pro Type 6221: User’s Guide...
  • Page 139 4 using LANClient Control Manager (LCCM) 18 Enhanced Diagnostics diskette 88 System Migration Assistant (SMA) 19 IBM Configuration/Setup Utility program 21 Wake on LAN 18, 19 passwords 23, 24 System Migration Assistant (SMA) 19 Product Recovery program 86 system programs...
  • Page 142 Part Number: 02R3035 Printed in the United States of America. 2R3 35...

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