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IBM 8676 - Eserver xSeries 335 Hardware Maintenance Manual And Troubleshooting Manual
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IBM 8676 - Eserver xSeries 335 Hardware Maintenance Manual And Troubleshooting Manual

IBM 8676 - Eserver xSeries 335 Hardware Maintenance Manual And Troubleshooting Manual

Hardware maintenance manual and troubleshooting guide
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xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
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Summary of Contents for IBM 8676 - Eserver xSeries 335

  • Page 1 ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Before using this information and the product it supports, read Appendix C, “Notices,” on page 155 11th Edition (May 2005) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: About This Manual

    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver xSeries ® 335. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System”...
  • Page 6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    Updating the integrated system management firmware ..18 Using the IBM Director ..... . 18 Chapter 3.
  • Page 8 System-board component locations ....39 System-board internal connectors ....39 System-board switches and jumpers .
  • Page 9 System shutdown ..... . . 107 Voltage related system shutdown ....107 Temperature related system shutdown .
  • Page 10 viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. General Information

    IBM server products at http://www.ibm.com/eserver/xseries/ on the World Wide Web. The latest version of this publication is available from the IBM Web site. Go to http://www.ibm.com/ and click Support & downloads. In the Technical support keyword search field, type 8676 (or 8830) and click Go. A list of publications for your server is displayed.

  • Page 12: Notices And Statements Used In This Book

    Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.
  • Page 13 Table 1. Features and specifications Microprocessor: Video: Environment: ™® ® v Intel Pentium v ATI RageXL video controller v Air temperature: microprocessor integrated on system board ° – Server on: 10 to 35°C (50.0° to – Minimum: One v Compatible with SVGA 95.0°F).

  • Page 14: Server Controls, Leds And Power

    Server controls, LEDs and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. CD-eject button Hard disk drive Diskette-eject...

  • Page 15: Operator Information Panel

    LOC (location) LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. You can use IBM Director to light this LED remotely.

  • Page 16: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Link LEDs Power-cord System-error LED Select LED Ethernet 2 connector connector USB 3 connector C2T IN C2T OUT connector connector Ethernet 1 connector Serial connector Power LED ISM connector Power-cord connector: Connect the power cord to this connector.

  • Page 17: Server Power Features

    If you have an optional Remote Supervisor Adapter (system-management adapter) installed in PCI slot 1, your server has additional connectors and LEDs. See the Option Installation Guide for more information about these connectors and LEDs. Server power features When you connect the server to an ac power source, the server goes into Standby mode.

  • Page 18: Standby Mode

    v You can remove all power from the computer by disconnecting the server from the ac power source. Standby mode When the server is connected to an ac power source but has not been turned on, it is in Standby mode. When the server is in Standby mode, the operating system is not running, and all core logic except for the service processor is shut down.

  • Page 19: Chapter 2. Configuring The Server

    The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for the IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 20: Using The Lsi Logic Configuration Utility Program

    Properties choices produce additional screens of parameters to review or change. Using ServeRAID Manager You can use the ServeRAID Manager program, provided on the IBM ServeRAID Support CD that is shipped with the server to: v Configure a redundant array of independent disks (RAID)

  • Page 21: Using Serveraid Manager In Startable-Cd Mode

    To run the ServeRAID Manager program in startable-CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the ServeRAID Manager program detects an unconfigured controller and ready drives, the program automatically starts the Configuration wizard, and a window similar to that shown in Figure 1 opens.
  • Page 22 configuration automatically configures the controller, and you can use Custom configuration to configure the controller manually. Note: If the integrated RAID controller has two channels, it will appear in the ServeRAID Manager tree as two controller objects. However, you can configure only one array and one RAID level-1 logical drive.
  • Page 23 Using Custom configuration: To configure the controller manually, select Custom configuration. Using Custom configuration, you can select which two physical drives you want to configure and create a hot-spare drive. Complete the following steps to use Custom configuration: 1. In the ServeRAID Manager tree, click the controller. 2.
  • Page 24 7. Click Next. The “Configuration summary” window opens. Figure 4. “Configuration summary” window 8. Review the information that is displayed in the “Configuration summary” window. To change the configuration, click Back. 9. Click Apply; then, click Yes when asked if you want to apply the new configuration.

  • Page 25: Viewing The Configuration

    Viewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). To view information, expand the ServeRAID Manager tree; then, click the relevant tree object.

  • Page 26: Getting Assistance

    Getting assistance For more information about ServeRAID Manager, see the online se system. To start the help system, either click (Information about this window) on the toolbar or select an item from the Help menu. Figure 6. ServeRAID Manager help menu The help system (ServeRAID Assist) will open within the ServeRAID Manager interface.

  • Page 27: Configuring The Gigabit Ethernet Controller

    For information about configuring your Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server. For updated information about configuring your Ethernet controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/ and navigate to the area for your server machine type.

  • Page 28: Updating The Integrated System Management Firmware

    (such as temperature, voltage and fans), alerting, and system-health information. For more information and instructions about IBM Director, see the IBM Director User’s Guide on the CD that comes with the server.

  • Page 29: Chapter 3. Diagnostics

    4. If the computer stops and no error is displayed, go to “Undetermined problems” on page 109. 5. For safety information, see “Safety information” on page 119. 6. For intermittent problems, check the error log. © Copyright IBM Corp. 2002...

  • Page 30: Checkout Procedure

    Checkout procedure Complete the following steps to perform the checkout procedure: IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO. Go to step 002 . IF THE SYSTEM IS NOT PART OF A CLUSTER: 1.

  • Page 31: Diagnostic Tools Overview

    After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: –...

  • Page 32: Viewing Error Logs From The Configuration/Setup Utility Program

    If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears. If POST detects a problem, more than one beep sounds, and an error message appears on the screen. See “Beep symptoms” on page 79 and “POST error codes” on page 95 for more information.
  • Page 33 set, you must enter the administrator password, not the power-on password, to run the diagnostic programs. 2. When the message F2 for Diagnostics appears, press F2. 3. Type the appropriate password; then, press Enter. 4. Select either Extended or Basic from the top of the screen. 5.

  • Page 34: Diagnostic Error Message Tables

    Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs, see “Diagnostic error codes” on page 84. Notes: 1. Depending on the server configuration, some of the error messages might not appear when you run the diagnostic programs.

  • Page 35: Serverguide Error Symptoms

    Not Applicable This result occurs when you specify a diagnostic test for a device that is not present. Aborted This result occurs when the test could not proceed, for example, because of the system configuration. Warning This result occurs when a possible problem is reported during the diagnostic test, such as when a device driver is not found.

  • Page 36: Light Path Diagnostics

    Light Path Diagnostics The Light Path Diagnostics LEDs help you to identify problems with server components. By following the light path, you can quickly identify and fix the type of problem that occurred. The light path begins with the LEDs on the front panel of the server.

  • Page 37: Recovering The Bios Code

    Note: Use one of the following methods to obtain a BIOS flash diskette: v Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web at http://www.ibm.com/pc/support. Chapter 3. Diagnostics...

  • Page 38: Power Checkout

    The flash memory of the server consists of a primary page and a backup page. The J38 jumper controls which page is used to start the server. If the BIOS code in the primary page is damaged, you can use the backup page to start the server; then, start the BIOS flash diskette to restore the BIOS code to the primary page.

  • Page 39: Troubleshooting The Ethernet Controller

    1. Turn off the server and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board. 3.

  • Page 40: Ethernet Controller Troubleshooting Chart

    Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms. Table 3. Ethernet troubleshooting chart Ethernet controller FRU/actions problem The server stops The PCI BIOS interrupt settings are incorrect. running when loading Check the following: device drivers.

  • Page 41: Ethernet Controller Messages

    The integrated Ethernet controller might display messages from certain device drivers. The information in this section might be helpful. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support. Note: Although the term ″adapter″ is used in these messages, the messages might also apply to the integrated Ethernet controller on the system board.
  • Page 42 Table 4. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller (continued) Message Description Requested number of Secondary Explanation: The number of adapters specified in the bind command could cards are not found. not be located. Action: Verify the numbers and slot locations of the adapters to be bound. If the problem remains, contact the network supplier.
  • Page 43 1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections. 2. Right-click an IBM Ethernet adapter in the list and click Properties. 3. Select a component and click Configure. 4. Click the Advanced tab and lower the resource values that apply to the transmit queue.
  • Page 44 1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections. 2. Right-click an IBM Ethernet adapter in the list and click Properties. 3. Select a component and click Configure. 4. Click the Advanced tab and lower the resource values that apply to the transmit queue.
  • Page 45 Table 6. NDIS Windows driver teaming messages for the Ethernet controller (continued) Event ID Type Description Error Explanation: Unable to read required registry parameters. Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel. Error Explanation: Unable to bind to physical adapter. Action: Reconfigure the adapter team by double-clicking the PROSet icon in the Control Panel.
  • Page 46 Table 6. NDIS Windows driver teaming messages for the Ethernet controller (continued) Event ID Type Description Informational Explanation: Team nn. Preferred secondary adapter has been detected. Action: None. Informational Explanation: Team nn. Preferred primary adapter took over. Action: None. Informational Explanation: Team nn.

  • Page 47: Chapter 4. Customer Replaceable Units

    Have a small Phillips screwdriver available. v For a list of supported options for the server, go to http://www.ibm.com/pc/compat/ on the World Wide Web. v The orange color on components and labels in the server identifies hot-swap or hot-plug component. You can install or remove hot-swap and hot-plug components while the system is running, provided that the system is configured to support this function.

  • Page 48: Major Components Of The Xseries 335 Type 8676 And Type 8830 Server

    Major components of the xSeries 335 Type 8676 and Type 8830 server The following illustration shows the major components in the server. It shows a SCSI hot-swap hard disk drive model. An IDE non-hot-swap hard disk drive model is also available. The illustrations in this publication might differ slightly from your hardware.

  • Page 49: System-Board Component Locations

    System-board component locations This section provides illustrations of the system board showing the locations of connectors, switch and jumper blocks, and LEDs. System-board internal connectors The following illustration shows the internal connectors on the system board. Remote Supervisor Adapter (J2) CD-ROM (J7) System board power (J21)

  • Page 50: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the location of the switches and jumper blocks on the system board. Any jumper blocks on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 27 for information about the flash ROM page-swap jumper.

  • Page 51: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output connectors on the system board. Ethernet port ISM port (J30) Serial port (J11) (dual, J33) USB port C2T OUT C2T IN (J36) port (U46) port (U2) Chapter 4. Customer replaceable units...

  • Page 52: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Integrated system management processor PCI/PCI-X select (CR59) (CR1) Light Path Diagnostics error DIMM 4 LEDs (CR32) Light path DIMM 3 diagnostic panel (CR30) (CR82) DIMM 2 Microprocessor 2 (CR31) VRM (CR42)

  • Page 53: System-Board Option Connectors

    System-board option connectors The following illustration shows the connectors on the system board for user-installable options. DIMM 4 (J37) DIMM 3 (J35) DIMM 2 (J34) DIMM 1 (J32) PCI-X slot 1 (J1) PCI-X slot 2 (J3) Remote Supervisor Adapter (J2) Microprocessor 2 Battery VRM (J42)

  • Page 54: Removing The Cover And Bezel

    Removing the cover and bezel Complete the following steps to remove the server cover and bezel: 1. Read “Safety information” on page 119 and “Installation guidelines” on page 37. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords;...

  • Page 55: Working With Adapters

    The server supports a variety of RAID adapters for both internal and external configurations. For the most current list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. For details about installing a RAID adapter, see the documentation that comes with the adapter.
  • Page 56 RAID software and configuring the RAID adapter. v If you plan to install an optional IBM Remote Supervisor Adapter, install it in PCI-X slot 1. Use the ribbon cable that comes with the Remote Supervisor Adapter to connect the 20-pin connector on the rear edge of the adapter to the Remote Supervisor Adapter connector (J2) on the system board.

  • Page 57: Installing An Adapter

    Installing an adapter Complete the following steps to install an adapter: 1. Read “Safety information” on page 119 and “Installation guidelines” on page 2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3.

  • Page 58: Hard Disk Drives

    manufacturer. If you are installing a full-length adapter, you might have to remove a plastic bracket secured to the adapter with 2 screws before installing the adapter. Attention: When you install an adapter, ensure that the adapter is correctly seated in the connector before you turn on the server. Improperly seated adapters might cause damage to the system board, the riser card for slot 1, or the adapter.

  • Page 59: Installing A Hot-Swap Hard Disk Drive

    v Non-hot-swap disk drives have a jumper block on the rear. Install a jumper in the cable-selection position of the jumper block. For details, see the notes under step 4 on page 50, and the documentation that comes with the drive. v If you install only one hard disk drive, for faster startup, install it in the primary boot device bay.

  • Page 60: Memory Technology Transition

    “Completing the installation” on page 59. Memory technology transition IBM xSeries 335 is making a transition from 128 Mb to 256 Mb memory technology for 256 MB dual inline memory modules (DIMMs). To accommodate this transition, additional xSeries models are now available. These new models come with two 256 ™...

  • Page 61: Installing Memory Modules

    ® The server supports 256 MB, 512 MB, and 1 GB DIMMs. See the ServerProven list at http://www.ibm.com/pc/compat/ on the World Wide Web for a list of memory modules supported by the server. The following illustration shows the memory slots on the system board.

  • Page 62: Installing A Microprocessor

    5. Install the DIMM in the slot: 6. Open the retention latches and insert the DIMM straight into the slot, pressing down on both corners of the DIMM at the same time. The side of the DIMM with the gold-edge connectors has an index slot, offset from the center of the DIMM. Align the index slot with the slot on the system board.
  • Page 63 Ensure that the microprocessor internal and external clock frequencies are identical. v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of microprocessors supported by the server. A new microprocessor comes in a kit with a VRM and a heat sink.
  • Page 64 1. Read “Safety information” on page 119 and “Installation guidelines” on page 37. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3. Remove the server cover (see “Removing the cover and bezel” on page 44); then, determine the socket where the microprocessor is to be installed.
  • Page 65 Microprocessor- release lever Microprocessor connector 6. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Position the microprocessor over the microprocessor socket as shown in the following illustration.

  • Page 66: Replacing A Fan Assembly

    heat sink and position the heat sink on top of the microprocessor. Press firmly on the captive screws and tighten them, alternating between screws until they are tight. Do not overtighten the screws by using excessive force. Heat sink Microprocessor 2 Heat sink retaining module Microprocessor 2...

  • Page 67: Replacing The Battery

    To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Note: After you replace the battery, you must reconfigure your server and reset the system date and time.
  • Page 68 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 69: Completing The Installation

    See the section about using the Configuration/Setup Utility program in the User’s Guide for details. Completing the installation This section describes how to complete the installation. Installing the cover and bezel Complete the following steps to install the server cover and bezel: 1.

  • Page 70: Cabling A C2T Chain

    The following sections describe how to cable a C2T chain and an ASM interconnect network. Cabling a C2T chain Use C2T interconnect cables to connect the servers into a chain. The following illustration shows a C2T interconnect cable. Use a C2T breakout cable (available in the C2T cable option kit) to connect the first server in the chain to the monitor, keyboard, and pointing device.
  • Page 71 Video Mouse Keyboard Attention: Do not allow the pins of the C2T cable connectors to touch the server chassis. 3. Connect a C2T interconnect cable from the C2T (In) connector on the first server in the chain (server 1 in the illustration, typically the bottom server in the rack) to the C2T (Out) connector on the second server in the chain (server 2 in the illustration).

  • Page 72: Cabling An Asm Interconnect Network

    4. Test the keyboard by typing a few words within an application. 5. Repeat steps 1 through 4 for each server in the chain. If any of the devices do not work with any of the servers, verify that all the cables are correctly and fully connected;...
  • Page 73 a server that is connected to the network has a Remote Supervisor Adapter and an integrated ASM processor, the server uses two connections on the network. v The network must include at least one server with a Remote Supervisor Adapter (either installed as an option or preinstalled in the server).

  • Page 74: Updating The Server Configuration

    Second ASM bus First ASM bus Complete the following steps to cable an ASM interconnect network: 1. Follow the instructions for cabling a C2T chain. 2. Connect an ASM interconnect module (which comes with the Remote Supervisor Adapter) to the RS-485 connector on the Remote Supervisor Adapter in the first server.

  • Page 75: Installing The Server In A Rack

    Ethernet controller” on page 17. Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are provided on the IBM xSeries Documentation CD that come with your server. These instructions also come with the Tower-to-Rack Conversion Kit. Input/output connectors Connect optional external devices to the connectors on the front and rear of the server.

  • Page 76: C2T Connectors

    The following sections describe these connectors. If you have an optional Remote Supervisor Adapter (system-management adapter) installed in PCI-X slot 1, the adapter has an Ethernet connector, a serial connector, and an Advanced System Management (ASM) Interconnect connector. See the documentation that comes with the Remote Supervisor Adapter for more information about the ASM Interconnect network.

  • Page 77: Ethernet Connector

    Ethernet connector The following illustration shows the dual Ethernet connector. Ethernet 1 port Ethernet 2 port activity LED activity LED Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.
  • Page 78 Use a 4-pin cable to connect a device to a USB connector. If you need to connect more USB devices than the server has USB connectors for, use a USB hub to connect additional devices. If you connect a PS/2 (non-USB) keyboard to the keyboard connector, USB ports and devices are disabled during POST.

  • Page 79: Chapter 5. Service Replaceable Units

    This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 112 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.

  • Page 80: Power Supply

    Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied, approximately half of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor” on page 52. Power supply Complete the following steps to remove the non-hot-swap power supply.
  • Page 81 Power-cord module Power-cord module release a. Press down on the retention clip at the front of the power-cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server. b.

  • Page 82: Operator Information Card

    Operator information card Complete the following steps to remove the operator information card. Note: v Read “Installation guidelines” on page 37. v Read the safety notices at “Safety information” on page 119. v Read “Handling electrostatic discharge-sensitive devices” on page 122. 1.

  • Page 83: Diskette Drive

    Diskette drive Complete the following steps to remove the diskette drive. Note: v Read “Installation guidelines” on page 37. v Read the safety notices at “Safety information” on page 119. v Read “Handling electrostatic discharge-sensitive devices” on page 122. 1. Turn off the server and all attached devices. 2.

  • Page 84: Scsi Backplane

    SCSI backplane Complete the following steps to remove the SCSI backplane. Note: v Read “Installation guidelines” on page 37. v Read the safety notices at “Safety information” on page 119. v Read “Handling electrostatic discharge-sensitive devices” on page 122. 1. Turn off the server. 2.

  • Page 85: Riser Card

    Riser card Complete the following steps to remove the riser card. Note: v Read “Installation guidelines” on page 37. v Read the safety notices at “Safety information” on page 119. v Read “Handling electrostatic discharge-sensitive devices” on page 122. 1. Turn off the server and any attached devices. 2.

  • Page 86: System Board

    System board Complete the following steps to remove the system board. Note: v Read “Installation guidelines” on page 37. v Read the safety notices at “Safety information” on page 119. v Read “Handling electrostatic discharge-sensitive devices” on page 122. 1. Turn off the server and any attached devices. Note: When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
  • Page 87 Heat-sink System board retainer bracket screws (7 places) screws (8 places) Locator hole I/O port screws (6 places) Locator pin 13. Remove the six I/O port screws at the rear of the server. 14. Remove the eight screws securing the two heat sink retention modules to the system board.
  • Page 88 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 89: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 19.
  • Page 90 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-3 1. Battery (CMOS write/read test failed) 2. System board 1-1-4 1. DIMM (BIOS EEPROM checksum failed) 2. System board 1-2-1 v System board (Programmable Interval Timer failed)
  • Page 91 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 2-4-1 v System board (Video failed; screen believed operable) 3-1-1 v System board (Timer tick interrupt failed) 3-1-2 v System board (Interval timer channel 2 failed) 3-1-3 1.

  • Page 92: No-Beep Symptoms

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 4-4-4 (Optional system management 1. Verify that the adapter is installed in slot 1. adapter not installed in slot 1 or not 2.
  • Page 93 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action All LEDs off 1. System Error Log is 75% full; clear the log. (Check System Error Log for error 2.

  • Page 94: Diagnostic Error Codes

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action DASD (The LED located next to 1. Be sure the fans are operating correctly and the airflow is good. the drive bay that the failing drive is 2.
  • Page 95 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 014-XXX-000 v System board (Failed parallel port test) 015-XXX-001 1. System board (USB interface not found, board damaged) 015-XXX-015 1.
  • Page 96 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 165-060-000 (Service Processor: ASM may 1. Rerun the diagnostic test. be busy) 2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.
  • Page 97 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-201-005 System Management: Failed 1. DIMMs (I2C bus error(s) See SERVPROC and 2. Microprocessors DIAGS entries in event log.) 3.
  • Page 98 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 206-XXX-000 1. Rerun the test using another diskette. (Failed diskette drive test) 2. Cable. 3. Diskette drive. 4. System board. 215-XXX-000 1.

  • Page 99: Error Symptoms

    Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms. If you cannot find the problem in the error symptom charts, go to “Starting the diagnostic programs” on page 22 to test the server. If you have just added new software or a new option and your server is not working, do the following before using the error symptom charts: v Remove the software or device that you just added.
  • Page 100 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Expansion enclosure problems Symptom FRU/action The SCSI expansion enclosure 1. Verify that: used to work but does not work v The cables for all external SCSI options are connected correctly. now.
  • Page 101 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Keyboard, mouse, or pointing-device problems Symptom FRU/action All or some keys on the 1. Verify that: keyboard do not work. v The keyboard cable is securely connected to the system, and the keyboard and mouse cables are not reversed.
  • Page 102 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
  • Page 103 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
  • Page 104 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The server does not turn on. 1. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly.

  • Page 105: Post Error Codes

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Serial port problems Symptom FRU/action A serial device does not work. 1. Verify that: For more information about the v The device is compatible with the server. serial port, see “Serial v The serial port is enabled and is assigned a unique address.
  • Page 106 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Three consecutive startup failures using 2. Battery. the default configuration.) 3. System board. 4.
  • Page 107 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Power-on password damaged) 2. System board. 1. Run the Configuration/Setup Utility program. (Drive startup sequence information 2.
  • Page 108 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Diskette drive (Unlock failure) 2. Drive cable 3. System board 1. Run the Configuration/Setup Utility program and diagnostics. (Diskette drive configuration error) 2.
  • Page 109 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1601 1. Do the following before replacing a FRU: (The system is able to communicate to the a. Remove the ac power to the server, wait 20 seconds; then, service processor, but the service reconnect the ac power.
  • Page 110 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 8603 1. Pointing device (Pointing-device error) 2. System board 0001200 1. Microprocessor 1 (Machine check architecture error) 2. Optional microprocessor 2 3.

  • Page 111: Service Processor Error Codes

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180700, 00180800 1. System board (General PCI error) 2. PCI adapter 00181000 1. Adapter (PCI error) 2. System board 01295085 1.
  • Page 112 Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1. ServeRAID controller 2xxx (Code DRAM error) 1. Install download jumpers, flash latest level BIOS and firmware for controller.

  • Page 113: Post (Ispr) Error Procedures

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9xxx thru BZxx (SCSI bus error caused by cables, 1. Follow indications at “POST (ISPR) error procedures.” termination, defective drives, etc.). Z refers to the specific Follow those instructions before continuing with the channel or channels that cause the error.
  • Page 114 Note: ServeRAID-4H controllers have 4 channels; ServeRAID-4L and -4Lx controllers have only one channel; and ServeRAID-4M and -4Mx controllers have 2 channels. ServeRAID-5i controllers have no channels. The ServeRAID-5i uses the channel connectors of the server’s onboard integrated SCSI controller. Table 7.

  • Page 115: Scsi Error Codes

    If ISPR code is EF10 after disconnecting cables, follow the steps below until the error is eliminated: Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns. b. Check termination of identified channel in step 2a. Note: SCSI channel termination details, if any, appear elsewhere in this publication.

  • Page 116: Fan Error Messages

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Message Action DASD Over Temperature v Ensure system is being properly cooled; see “System reliability (level-critical; sensor for DASD1 reported considerations” on page 37. temperature over recommended range) Power supply x Temperature Fault 1.

  • Page 117: System Shutdown

    Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Message Action Power supply x fan fault (level-critical; fan v Replace power supply x. fault in power supply x) Power supply x 12 V fault (level-critical; v See “Power checkout”...

  • Page 118: Temperature Related System Shutdown

    Temperature related system shutdown Note: See “System” on page 112 to determine which components should be replaced by a field service technician. Message Action System shutoff due to board over 1. Ensure that the system is being properly cooled; see “System temperature reliability considerations”...

  • Page 119: Bus Fault Messages

    (turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 256 MB DIMMs) Note: Minimum operating requirements are: a.

  • Page 120: Problem Determination Tips

    v Power supply v System board Notes: 1. If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system.

  • Page 121: Chapter 7. Parts Listing For The Xseries 335

    Chapter 7. Parts listing for the xSeries 335 This parts listing supports the xSeries 335 (Type 8676, Type 8830). © Copyright IBM Corp. 2002...

  • Page 122: System

    System Note: Field replaceable units (FRUs) should be serviced only by qualified field service technicians. Customer replacement units can be replaced by the customer. xSeries 335, Type 8676 and Type 8830 (Models 11X, 12X, 1AX, 21X, 22X, 41X, 42X, 44X, 51X, 52X, 61X, 62X, 71X, 72X, 81X, 82X, Index G1X, G2X, J1X, J2X, L1X, LAX, L2X, M1X, M2X) FRU No.

  • Page 123: Keyboard Crus

    xSeries 335, Type 8676 and Type 8830 (Models 11X, 12X, 1AX, 21X, 22X, 41X, 42X, 44X, 51X, 52X, 61X, 62X, 71X, 72X, 81X, 82X, Index G1X, G2X, J1X, J2X, L1X, LAX, L2X, M1X, M2X) FRU No. CRU/FRU Heatsink, 533 (models 11X, 1AX, 12X, 21X, 22X, G1X, G2X, J1X, 24P0891 J2X, L1X, LAX, L2X, M1X, M2X) Battery, 3.0V (all models)

  • Page 124: Power Cord Crus

    French Canadian 37L0913 Power cord CRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 125 IBM power cord part number Used in these countries and regions 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,...
  • Page 126 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 127: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...

  • Page 128: Software Service And Support

    Setting up e-mail notification of technical updates about your products Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

  • Page 129: Appendix B. Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 130: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 131: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 132: Handling Electrostatic Discharge-Sensitive Devices

    4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 133: Notice For Customers In The State Of California

    Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 134 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 135 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. v Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 136 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 137 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
  • Page 138 Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica.
  • Page 139 Appendix B. Related service information...
  • Page 140 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 141 Appendix B. Related service information...
  • Page 142 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 143 Appendix B. Related service information...
  • Page 144 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 145 Appendix B. Related service information...
  • Page 146 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 147 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 148 ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d’alimentation.
  • Page 149 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
  • Page 150 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
  • Page 151 Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß...
  • Page 152 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 153 Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 154 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.
  • Page 155 Appendix B. Related service information...
  • Page 156 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 157 Appendix B. Related service information...
  • Page 158 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 159 Appendix B. Related service information...
  • Page 160 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 161 Appendix B. Related service information...
  • Page 162 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 163 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 164 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.

  • Page 165: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 166: Trademarks

    OS/2 WARP Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 167: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 168: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference causedby using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 169: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix C. Notices...
  • Page 170 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 172 Part Number: 48P9908 (1P) P/N: 48P9908...

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