See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129, to determine if the component being replaced is a FRU or a CRU. Before servicing an IBM product, be sure to read Appendix B, “Safety information,” on page 143.
Online support You can download the most current diagnostic, BIOS flash, and device-driver files from http://www.ibm.com/pc/support/. xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
IBM xSeries 226 Type 8488 and 8648 server. You can obtain up-to-date information about the server and other IBM server products at http://www.ibm.com/eserver/xseries/. The following illustration shows the simple-swap model.
This printed document contains instructions for setting up the server and basic instructions for installing some options. v Option Installation Guide This document is in PDF on the IBM xSeries Documentation CD. It contains information that customers can use to install options in the server. v Safety Information This document is in PDF on the IBM xSeries Documentation CD.
Integrated functions: Electrical input: ® v Supports up to two Intel Xeon v Support for IBM Remote Supervisor v Sine-wave input (50 or 60 Hz) required microprocessors Adapter II v Input voltage and frequency ranges v 1 MB Level-2 cache...
Server controls, connectors, LEDs, and power This section describes the controls, connectors, and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls and LEDs on the front of the server. CD-ROM drive activity LED Ethernet link...
Hot-swap hard disk drive activity LED (some models) On SCSI hot-swap server models, each hot-swap drive has a hard disk drive activity LED. When this green LED is flashing, it indicates that the drive is in use. Hot-swap hard disk drive status LED (some models) On SCSI hot-swap server models, each hot-swap hard disk drive has an amber status LED.
Power-cord connector Connect the power cord to this connector. AC LED On the SCSI hot-swap server models that have redundant power supplies, when this light is lit the power supply has ac voltage applied. DC LED On the SCSI hot-swap server models that have redundant power supplies, when this light is lit the power supply is turned on and operating.
Turning on the server Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button. The server can also be turned on in any of the following ways: v If a power failure occurs while the server is turned on, the server will restart automatically when power is restored.
Page 18
v If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the server. v If an optional Remote Supervisor Adapter II is installed in the server, the server can be turned off from the Remote Supervisor Adapter II user interface.
Chapter 2. Configuring the server Detailed information about configuring the server is in the IBM xSeries User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www.ibm.com/pc/support. The following configuration programs and capabilities come with the server:...
Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu.
Read Appendix B, “Safety information,” on page 143. v The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs provide the primary methods of testing the major components of the server. If you are not sure whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working correctly.
Page 22
Complete the following steps to perform the checkout procedure: IS THE SERVER PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO. Go to step 002 . IF THE SERVER IS NOT PART OF A CLUSTER: 1.
Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST error logs The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. The POST error log contains the three most recent error codes and messages that the server has generated during POST.
Note: The system-error log is available only with the Remote Supervisor Adapter II. Diagnostic programs, error codes, and messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server.
Diagnostic text message format The diagnostic text message format is as follows: result test_specific_string where: result is one of the following results: Passed This test was completed without any errors. Failed This test discovered an error. User Aborted You stopped the test before it was completed. Not Applicable You attempted to test a device that is not present in the server.
7. Select CD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD in the CD-ROM drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.
Diagnostic error LEDs Error LEDs are located on the system board and on the hard disk drives. System board error LEDs If the system-error LED on the front of the server is lit, there might also be lit LEDs on the system board. The following illustration shows the locations of the error LEDs on the system board.
If this happens, you will need a BIOS recovery diskette. To create this diskette, download the BIOS recovery disk image from http://www.ibm.com/pc/support and follow the directions in the image’s included readme file. Using the BIOS recovery diskette, complete the following steps to recover the BIOS code: 1.
Erasing a lost or forgotten password (clearing CMOS) This section applies to lost or forgotten passwords. For general information about passwords, see the User’s Guide on the IBM Documentation CD. Complete the following steps to set the CMOS recovery jumper and erase a forgotten password: 1.
Default Default (pins 1 and 2) (pins 1 and 2) 1 2 3 1 2 3 BIOS recovery Clear CMOS data (no jumper) (pins 2 and 3) BIOS CMOS recovery data (JCON1) (JCMOS1) 7. Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3. 8.
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. Follow this general procedure for troubleshooting power problems: 1.
v Test the Ethernet controller. The way the Ethernet controller is tested depends on which operating system you are using (see the Ethernet controller device driver readme files). Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms.
Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers. The latest available information concerning these messages is at the IBM Support Web site at http://www.ibm.com/pc/support/. Chapter 3. Diagnostics...
Page 34
xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
Chapter 4. Customer replacement units This chapter provides basic instructions for installing hardware options in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. Installation guidelines Before you begin installing options, read the following information: v Read Appendix B, “Safety information,”...
Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of electrostatic discharge, observe the following precautions: v Limit your movement.
Major components of the xSeries 226 Type 8488 and 8648 server The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Cover EMC shield Filler panel SCSI drive and Rear adapter-support filler panel bracket...
Side cover This section provides information about removing and installing the side cover. Removing the side cover Complete the following steps to remove the server side cover: 1. Read Appendix B, “Safety information,” on page 143, and the “Installation guidelines” on page 25. 2.
Replacing the side cover If you removed the support bracket or bezel, reinstall it before you replace the side cover (see “Removing and installing the support bracket” on page 32 and “Replacing the bezel” on page 31). Note: The rear adapter retaining bracket rests against the server side cover. You might find it easier to lay the server on its side to replace the side cover.
Bezel This section provides information about removing and installing the front bezel. Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. Complete the following steps to remove the bezel: 1.
Replacing the bezel Complete the following steps to replace the bezel. Release Bezel Openings Hooks Note: For hot-swap hard disk drive models, make sure the side cover is unlocked; then, slide the lock bar on the bezel to the left (unlocked) before you begin. 1.
Removing and installing the support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device. Complete the following steps to remove the support bracket: 1.
Opening and closing the microprocessor air baffle When working with some devices, such as microprocessors and memory modules, you must first open the microprocessor air baffle to access the device. Complete the following steps to open the microprocessor air baffle: 1.
DIMM connectors 1 and 2. Do not install 2 GB double-rank DIMMs in any connectors other than DIMM connectors 1 and 2. 4. If you order DIMMs from IBM, the variable 2R in the description for the memory indicates that the DIMM is a double-rank 2 GB DIMM.
Page 45
v The DIMM options that are available for the server are 256 MB, 512 MB, 1 GB, and 2 GB memory modules. The server supports a minimum of 256 MB and a maximum of 8 MB (when using 2 GB double-rank DIMMs) of system memory. Important: Although the server supports a maximum of 8 GB of system ®...
7. Install the DIMMs in the sequence shown in the notes at the beginning of this section. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. a. Open the retaining clips and, if necessary, remove any existing DIMM. b.
Internal drive bays The server comes with an IDE CD-ROM drive in bay 1 and a 3.5-in., 1.44 MB diskette drive in bay 3. Some server models come with six hot-swap hard disk drive bays; other server models come with four simple-swap hard disk drive bays and a hard disk drive installed in bay 7.
The server supports only one diskette drive. v To install a 3.5-in. drive in a 5.25-in. bay, you must use the 5.25-in. conversion kit. Contact IBM to order the conversion kit. v The electromagnetic interference (EMI) integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied.
Page 49
Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
9. If you are installing a 3.5-in. drive in bay 2, attach the 5.25-in. conversion kit, which you can order from IBM, to the 3.5-in. drive. 10. Remove the large drive clip from the side of the drive cage for bays 1 through 3.
Page 51
v Each hot-swap drive has two LEDs: the hard disk drive activity LED and the hard disk drive status LED. When the green hard disk drive activity LED is flashing, it indicates that the controller is accessing the hard disk drive. When the amber hard disk drive status LED is lit continuously, it indicates that the drive is faulty and must be replaced.
Note: If the server is configured for RAID operation using an optional ServeRAID adapter, you might have to reconfigure the disk arrays after installing hard disk drives. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Installing a simple-swap Serial ATA hard disk drive in bay 4, 5, 6, or 7 Some server models support simple-swap Serial ATA (SATA) hard disk drives, which are easily accessible from the front of the server. Drives are installed starting at the bottom, in bay 7.
Recessed area Bezel filler 5. Touch the static-protective package containing the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. 6. Align the drive assembly with the guide rails in the bay (the connector end of the drive goes in first);...
To install an external SCSI connector on the rear of the server, install an external SCSI interface option. For a list of supported external SCSI interface options for the server, go to http://www.ibm.com/pc/compat/. The external SCSI interface option contains a SCSI cable with a connector at one end and another connector on the other end.
(Optional) Obtain an SMP-capable operating system. For a list of supported operating systems, go to http://www.ibm.com/pc/compat/. v The microprocessors must have the same cache size and type, and the same clock speed. Microprocessor internal and external clock frequencies must be identical.
Page 57
v If you must replace a microprocessor, see “Microprocessor and heat sink” on page 68. v For additional illustrations of the system-board components, see “System board option connectors” on page 85. The following illustration shows how to install an additional microprocessor (microprocessor 2).
Page 58
6. Remove the microprocessor baffle assembly from the second microprocessor socket. Retainer spring a. Press down on the blue touch point on the heat-sink release lever, then lift the lever up as far as it will go (135°) to release the baffle assembly. b.
Page 59
Attention: 1) Do not use excessive force when pressing the microprocessor into the socket. 2) Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the microprocessor-release lever. The following illustration shows the alignment marks for both microprocessors and sockets.
Page 60
Heat-sink-release lever c. Align the heat sink, grease side down, with the microprocessor and retention bracket. d. Slide the rear flange of the heat sink into the opening beneath the retention-bracket spring. e. With the heat sink on top of the microprocessor, press firmly on the heat sink so that it slips into the retention bracket.
SCSI controller with RAID capabilities and forces PCI-X slots 5 and 6 to 66 MHz. v The optional IBM Remote Supervisor Adapter II can be installed only in PCI slot 2. Use the ribbon cable that comes with this adapter to connect it to the Remote Supervisor Adapter II connector on the system board.
Page 62
(IDE), Serial ATA (SATA), or SCSI devices (including the optional ServeRAID 6i+ adapter); and then PCI-X expansion slots 4 through v For a list of supported options for the server, go to http://www.ibm.com/pc/ support/. See “System board option connectors” on page 85 for the locations of expansion slots on the system board.
Page 63
Adapter guide 11. Carefully grasp the adapter by the top edge or upper corners, and align it with the expansion-slot guides; then, press the adapter firmly into the expansion slot. Move the adapter directly from the static-protective package to the expansion slot.
12. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter” for additional information. 13. If you have other adapters to install or remove, do so now. 14.
SCSI signal Rear adapter- cable retaining bracket SCSI LED connector Expansion-slot cover SCSI signal cable connector SCSI adapter SCSI activity indicator cable Front adapter- connector retaining bracket 4. Complete the installation of the optional SCSI adapter. Cabling an optional SATA adapter If the server model supports internal SATA hard disk drives, the integrated SATA controller supports only two hard disk drives.
Page 66
Rear adapter- retaining bracket Expansion-slot cover SATA adapter SATA signal cable connector SATA signal cable Front adapter- retaining bracket 3. Complete the followings steps to connect the SATA signal cables that come with the adapter to the SATA back panel on the hard disk drive cage. Note: If you have placed the server on its side, adjust the instructions accordingly.
4. Complete the installation of the optional SATA adapter. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 68
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
10. Replace the frame-support bracket (see “Removing and installing the support bracket” on page 32). 11. Replace the side cover (see “Replacing the side cover” on page 29). 12. Connect all external cables; then, connect the power cords. 13. Turn on the server. 14.
3. Make sure the power-supply handle is in the open position; then, slide the power supply all the way into the chassis before placing the power-supply handle into the locked position. 4. If the server is not on, turn on the server. 5.
Connecting the cables If the server cables and connector panel have color-coded connections, match the color of the cable end with the color of the connector. For example, match a blue cable end with a blue panel connector, a red cable end with a red connector, and so on.
An optional Tower-to-Rack Kit is needed to convert the server from a tower model to a rack model. You can then install the server in a rack cabinet. To order a Tower-to-Rack Kit for the server, contact your IBM marketing representative or authorized reseller.
Input/output connectors The server has the following input/output (I/O) connectors: v One mouse v One keyboard v One parallel v Two serial v One video v Four Universal Serial Bus (USB) V 2.0 (two on front and two on rear) v One Ethernet (RJ-45) v One Ultra320 SCSI (some models) The following illustration shows the locations of these connectors.
The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling. For more information about the Ethernet controller, see the User’s Guide on the IBM Documentation CD. Keyboard connector Use this connector to connect a PS/2 (non-USB) keyboard to the server. The following illustration shows a keyboard connector.
Serial connectors Use the serial connectors to connect serial devices. The following illustration shows a serial connector. Ultra320 SCSI connector You can install up to four internal SCSI devices in some models of the server. These models come with one SCSI cable that is connected from the internal SCSI connector to the standard hot-swap-drive backplane.
SCSI ID. You can attach external SCSI devices using an optional SCSI adapter. To select and order the correct adapter for use with external devices, contact your IBM marketing representative or authorized reseller. When using an optional SCSI adapter, you must also connect the SCSI adapter to the SCSI LED connector on the system board to receive an indication of SCSI hard disk drive activity.
Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System replaceable units” on page 131 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Microprocessor and heat sink Before you begin: v Read the “Installation guidelines” on page 25. v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the microprocessor and heat sink, complete the following steps. DIMMs Heat-sink release levers...
Page 79
Lever fully open 6. Rotate the microprocessor socket lever arm upward to its maximum vertical position (135°), and lift the microprocessor up and out of the server. 7. To install a microprocessor, see “Installing an additional microprocessor” on page 46, beginning with step 8 on page 48. Chapter 5.
CD-ROM drive Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the CD-ROM drive, complete the following steps: 1. Turn off the server, if it is on. 2.
Diskette drive Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the diskette drive, complete the following steps: 1. Turn off the server, if it is on. 2.
SCSI backplane Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. remove the SCSI hot-swap backplane, complete the following steps: 1. Turn off the server, if it is on. 2.
Non-hot swap power supply Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the non-hot-swap power supply, complete the following steps: 1. Turn off the server, if it is on. 2.
Page 84
To replace the non-hot-swap power supply, complete the following steps: 1. Align the tabs on the top of the power supply with the tab slots on the underside of the top rear of the chassis, and slide the power supply toward the rear of the chassis.
Hot-swap power-supply cage Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the hot-swap power-supply cage, complete the following steps: 1. Turn off the server, if it is on. 2.
Page 86
To replace the hot-swap power-supply cage, complete the following steps: 1. Align the tabs on the top of the power-supply cage with the tab slots on the underside of the top rear of the chassis, and slide the power-supply cage toward the rear of the chassis.
Rear-adapter retainer Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the rear-adapter retainer, complete the following steps: 1. Turn off the server, if it is on. 2.
Front fan Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the front fan, complete the following steps: 1. Turn off the server, if it is on. 2.
Page 89
Rubber extensions 9. Gently pry the fan away from the adapter-support bracket and lift it up and out. To install the new front fan assembly, complete the following steps: 1. Place the fan in position on the adapter-support bracket. 2. Guide the rubber extensions through the apertures. 3.
Rear fans Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove a rear fan, complete the following steps: 1. Turn off the server, if it is on. 2.
Power/LED switch assembly Before you begin: v Read the “Installation guidelines” on page 25. v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the power/LED switch assembly, complete the following steps: 1.
Page 92
10. Note where the power-switch and LED panel cable connects to the system board; then, carefully disconnect the cable from the system board. Notes: a. You might have to remove the diskette, SCSI, and IDE cables to access the power switch and LED panel cable connector. b.
3. Press upward on the amber LED to remove it from the power-switch and LED-panel bracket; then, thread the LED back into the server and out the adjacent aperture. Reinsert the amber LED into the power-switch and LED-panel bracket. 4. From the outside front of the server, press in on the tab on the left side of the panel;...
Page 94
10. From the inside of the chassis, place your fingers on the two tabs on the front USB connector assembly and squeeze them together to detach the assembly from the server; then, pull the assembly toward the inside of the chassis and remove it.
System board This section contains service information for the system board. System board option connectors The following illustration shows the system board connectors for user-installable options. DIMM 3 Slot 3 PCI DIMM 4 DIMM 2 Slot 2 PCI Slot 4 PCI-X DIMM 1 DIMM 5 Slot 1 PCI...
System board internal connectors The following illustration shows the internal connectors on the system board. Fan 1 JCOM1 (to serial Main port 2) power SCSI activity LEDs Primary Wake on LAN Fan 2 Serial Front panel switch/LEDs Fan 4 Front Microprocessor SCSI power...
System board external connectors The following illustration shows the external input/output port connectors on the system board. Mouse Keyboard Serial 1 Parallel Video USB 1 USB 2 Ethernet Serial 2 Front USB Chapter 5. Field replaceable units...
System board error LEDs The following illustration shows the LEDs on the system board. Fan 1 error LED (D26) DIMM 6 error LED (D16) DIMM 5 error LED (D17) DIMM 4 error LED (D18) DIMM 3 error LED (D19) DIMM 2 (D20) error LED DIMM 1...
System board jumpers and switches This section describes the jumpers and switches on the system board. Auto system restart (JP3) System reset (JRST1) Reserved Configuration (JP1, JP2) (JCON1) CMOS (JCMOS1) Jumper Settings Auto system restart (JP3) (device v Auto restart enabled (default) (no jumper) driver required for ASR v Auto restart disabled (with jumper) functionality)
Removing the system board Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. Notes: 1. When replacing the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 101
12. Move the latch that secures the system board to the chassis. Press here 13. Lift the front of the system board to clear the locating pin; then, slide the board forward to clear the EMC shield. 14. Lift the system board out of the server chassis. To replace the system board, reverse the steps.
Top/side cover Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the top/side cover, complete the following steps: 1. Turn off the server, if it is on. 2.
Bezel-release latch Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the bezel-release latch, complete the following steps: 1. Turn off the server, if it is on. 2.
Page 104
To replace the bezel-release latch, complete the following steps: 1. Align the bezel-release latch with the slots on the underside of the top of the chassis, and slide it into place. 2. Replace the CD-ROM drive (see “Installing a drive in bay 2” on page 38). 3.
Handle assembly Before you begin: v Read Appendix B, “Safety information,” on page 143. v Review the information in “System reliability guidelines” on page 25. To remove the handle cap, complete the following steps: 1. Turn off the server, if it is on. 2.
Page 106
xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices that are not supported by this index, see the documentation for that device. 3. Always start with “General checkout” on page 11.
Page 108
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-2-1 v System board (Programmable Interval Timer failed.) 1-2-2 v System board (DMA page register test failed.) 1-2-3 v System board (DMA page register write/read failed.)
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-2-4 1. DIMM (Failure comparing CMOS memory 2. Battery size against actual.) 3. System board 3-3-1 1. DIMM (Memory size mismatch occurred.) 2.
Page 110
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Optional microprocessor (Internal cache (L1) error) 2. Microprocessor 1. Battery (Real time clock error) 2. System board 1.
Page 111
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Microprocessor (Internal cache (L2) error) 2. Optional microprocessor 1. Run the Configuration/Setup Utility program. (DIMM disabled by the user or system.) 2.
Page 112
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1800 1. Run the Configuration/Setup Utility program. (No more hardware interrupt available for 2. Remove adapter. PCI adapter.) 1801 1.
Page 113
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 2462 1. Video adapter (if installed) (Video configuration error) 2. System board. 5962 1. Run the Configuration/Setup Utility program. (IDE CD-ROM drive configuration error) 2.
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180xxx (PCI adapter has requested 1. Reorder adapters in PCI slots. resources that are not available) 2. Verify that boot device is positioned early in the scan order so that it is executed by POST.
Page 115
Error code/symptom FRU/action 001-250-000 (Failed system board ECC) v System board 001-250-001 (Failed Processor Board ECC) v System board 001-292-000 (Core system: failed/CMOS v Load BIOS code defaults and rerun test. checksum failed) 005-XXX-000 (Failed Video test) 1. Video adapter 2.
Page 116
Error code/symptom FRU/action 165-060-000 (Service Processor: RSA may 1. Rerun the diagnostic test. be busy) 2. Fix other error conditions that might be keeping the Remote Supervisor Adapter II busy. Refer to the error log and diagnostic panel. 3. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry.
Page 117
Error code/symptom FRU/action 166-342-000 System Management: Failed 1. Make sure that the latest firmware levels for Remote (RSA BIST indicate failed tests.) Supervisor Adapter II and BIOS are installed. 2. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry.
Page 118
Error code/symptom FRU/action 217-XXX-002 (Failed Fixed Disk test) 1. Fixed Disk 3 Note: If RAID is configured, the fixed disk 2. System board number refers to the RAID logical array. 217-XXX-003 (Failed Fixed Disk test) 1. Fixed Disk 4 Note: If RAID is configured, the fixed disk 2.
Diagnostic error LEDs Lit LED FRU/action DIMM x (where x = DIMM 1-6; see “System 1. DIMM x board error LEDs” on page 88) 2. System board Microprocessor x (where x = 1-2; see 1. Microprocessor x “System board error LEDs” on page 88) 2.
Page 120
Note: See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). CD-ROM drive Symptom FRU/action CD-ROM drive tray is not 1.
Page 121
Note: See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive Symptom FRU/action System stops responding during 1.
Page 122
Monitor Symptom FRU/action Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor. 2. Run video diagnostics. If diagnostics pass, the problem may be a video driver.
Page 123
Note: See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Monitor Symptom FRU/action The screen is blank. 1.
Page 124
Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 125
Option Symptom FRU/action An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now. 2. If the option comes with its own test instructions, use those instructions to test the option.
Page 126
Note: See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Serial port Symptom FRU/action The number of serial ports 1.
Note: See Chapter 7, “Parts listing Type 8488 and 8648,” on page 129 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Software Symptom FRU/action Suspected software problem. 1.
Service processor error codes When viewed in the system-error log, the Remote Supervisor Adapter II messages will appear as text descriptions. To determine a possible error condition for the Remote Supervisor Adapter II, see the system-error log (see “Viewing error logs from diagnostic programs”...
ServeRAID error codes In the following error codes, x can be any number or letter. Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1.
Page 130
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system.
POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at “ServeRAID error codes” on page 119. Note: Where the ISPR error procedures refer to a SCSI backplane, see the chapter of this publication that concerns service replaceable units.
Page 132
Table 3. SCSI identifier (continued) SCSI Channel Code (z) Descriptions Channel 1, 3, and 4 Channel 2, 3, and 4 Channel 1, 2, 3, and 4 b. Confirm that the channels identified from the error in step 2a on page 121 are the cause of the error by verifying that the error presents itself only when the offending channel is reconnected.
Temperature error messages Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Message Action DASD Over Temperature v Ensure that the system is being properly cooled; see “System (level-critical; direct access storage device reliability guidelines”...
Power error messages Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault v Replace power supply x. (level-critical; excessive current demand on power supply x) Power supply x DC good fault v Replace power supply x.
Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Message Action System shutoff due to x V under voltage 1. Check the power-supply connectors. (level-critical; system shutoff due to x 2.
Host built-in self test (BIST) Note: See “System replaceable units” on page 131 to determine which components should be replaced by a field service technician. Message Action Host fail 1. Reseat the microprocessor. (level-informational; built-in self-test for the 2. Replace the microprocessor. host failed) Bus fault messages Note: See “System replaceable units”...
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = 512 MB (2 banks of 256 MB...
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
System The major components of the xSeries 226, Type 8488 and 8648 are shown in the following illustration. xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 – Warranty Information”), which is in the Installation Guide.
Page 142
CRU No. CRU No. Index FRU No. System xSeries 226, Type 8488 and 8648 (Tier 1) (Tier 2) Bezel assembly (models A2x, A4x, A6x, B2x, B4x, B6x, C2x, 41Y9004 C4x, C6x, D2x, D4x, D6x) Filler assembly, SATA bezel (models 00x, 10x, 20x, 30x, 32x, 26K6102 3CY, 40x, 50x, 60x, 70x, A2x, B2x, C2x, D2x, E4x, EFx, EGx) Hard disk drive, 36 GB SCSI (option)
Page 146
CRU No. CRU No. Index FRU No. System xSeries 226, Type 8488 and 8648 (Tier 1) (Tier 2) Hardware kit (all models) contains: v Bracket, I/O (6) v Adapter blank with SCSI knockout (6) v Bumper, 1/4 inch T 1.2 inch diameter (4) v Clamp, SCSI cable, frame (3) v Clip, cable flat (2) v Insulator, spring plate (4)
/Yugoslavian/Latin (234) 89P9239 Power cords (CRUs) For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 149
The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 150
IBM power cord part number Used in these countries and regions 6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia...
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 158
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 159
Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 160
Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 161
Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 162
Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 170
Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 171
Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 172
Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 173
Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 174
Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 175
Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Page 176
Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 177
Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 178
Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 182
xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
Page 183
Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 184
Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 185
Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 186
xSeries 226 Type 8488 and 8648: Hardware Maintenance Manual and Troubleshooting Guide...
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
ServerProven BladeCenter TechConnect C2T Interconnect ThinkPad Chipkill Tivoli EtherJet Tivoli Enterprise FlashCopy Update Connector Wake on LAN IBM (logo) XA-32 IntelliStation XA-64 NetBAY X-Architecture Netfinity XceL4 NetView XpandOnDemand OS/2 WARP xSeries Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.