Page 1: Troubleshooting Guide
xSeries 206 Type 8482 and 8487 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 xSeries 206 Type 8482 and 8487 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4 Before using this information and the product it supports, read the general information in Appendix C, “Notices,” on page 141. v The most recent version of this document is available at http://www.ibm.com/pc/support/. 16th Edition (April 2009) © Copyright International Business Machines Corporation 2004, 2007.
Page 5: About This Document
About this document This document contains diagnostic information, a symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver ™ ® xSeries 206 Type 8482 and 8487 server. Important: The field replaceable unit (FRU) procedures in this document are intended for trained servicers who are familiar with IBM xSeries products.
Page 6 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 SCSI IDs for hot-swap hard disk drives ....39 Installing a non-hot-swap SCSI hard disk drive in bay 4, 5, 6, or 7 ..39 Installing a simple-swap Serial ATA hard disk drive in bay 5, 6, or 7 .
Page 9 Chapter 8. Parts listing, Type 8482 and 8487 ... . . 99 System ......100 Recovery CDs.
Page 10 viii xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. Introduction
Chapter 1. Introduction The IBM xSeries 206 Type 8482 and 8487 server is a high-performance system ® based on IBM X-Architecture technologies. It is ideally suited for networking environments that require superior microprocessor performance and improved systems management as well as flexible memory and data management.
Page 12: Notices And Statements Used In This Document
Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM xSeries Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 13: Features And Specifications
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. You can use the Configuration/Setup Utility program in the server to determine the specific type of microprocessor that is on the system board.
Page 14: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls and LEDs on the front of the server. Ethernet link status LED CD-eject button CD-ROM drive...
Page 15 Hot-swap hard disk drive status LED On some server models, each hot-swap hard disk drive has a status LED. If the status LED for a drive is lit continuously, that individual drive is faulty. ™ When the drive is connected to an optional ServeRAID controller, a slowly flashing (one flash per second) status LED indicates that the drive is being rebuilt.
Page 16: Rear View
Rear view The following illustration shows the connectors on the rear of the server. Power cord Mouse Keyboard Parallel Serial 1 Video USB 1 USB 2 Ethernet Serial 2 Power-cord connector Connect the power cord to this connector. Mouse connector Connect a mouse or other PS/2 device to this connector.
Page 17: Server Power Features
Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic is shut down; however, the server can respond to remote requests to turn on the server. The power-on LED flashes to indicate that the server is connected to an ac power source but is not turned on (standby mode).
Page 18 Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Page 19: Chapter 2. Configuring The Server
Chapter 2. Configuring the server Detailed information about configuring the server is in the IBM xSeries 206 User’s Guide, on the IBM xSeries Documentation CD. The latest information on these programs and the most recent device-driver files are available at www.ibm.com/pc/support.
Page 20: Using The Adaptec Hostraid Configuration Programs
Using the Adaptec HostRAID configuration programs Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also referred to as IBM ServeRAID-7e) to add RAID levels 0 and 1 functionality to the integrated Serial ATA controller and the SCSI controller. Use these programs to:...
Page 21: Using The Boot Menu Program
Using the Boot Menu program The Boot Menu program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program. Complete the following steps to use the Boot Menu program to change the startup sequence of your server: 1.
Page 22 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 23: Chapter 3. Diagnostics
Read the safety information beginning at “Safety information” on page 107. v The diagnostic programs are on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives, and parallel port.
Page 24 Note: The system-error log is available on the xSeries 206 server only when the server contains an optional Remote Supervisor Adapter II. Complete the following steps to perform the checkout procedure: IS THE SERVER PART OF A CLUSTER? YES. Schedule maintenance for the server. Shut down all servers related to the cluster.
Page 25: Diagnostic Tools Overview
Diagnostic programs The diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server. See “Diagnostic programs and error messages” on page 16 for more information.
Page 26: Post Error Messages
The system diagnostic programs are on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the server. An IBM Enhanced Diagnostics CD comes with the server. You can also download the latest version of the diagnostic programs from http://www.ibm.com/pc/support/ (see “Downloading the diagnostic program”...
Page 27: Downloading The Diagnostic Program
Downloading the diagnostic program Complete the following steps to download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette or CD: 1. Go to http://www.ibm.com/pc/support/. 2. Download the diagnostics file for the server to a hard disk directory (not to a diskette).
Page 28: Diagnostic Error Message Tables
Using the diagnostic diskette Complete the following steps to start the IBM Enhanced Diagnostics using the diagnostics diskette: 1. Turn off the server and any peripheral devices.
Page 29: Diagnostic Leds
You can update the BIOS code for the server through one of the following methods: v Downloading the latest BIOS code from the IBM Web site, creating an update diskette, and using the diskette drive to install the BIOS code.
Page 30: Recovering From A Post/Bios Update Failure
8. Connect the server to a power source, keyboard, monitor, and mouse. 9. Insert the POST/BIOS update (flash) diskette into the diskette drive. You can download a file to create this diskette from http://www.ibm.com/pc/support/. 10. Turn on the server and the monitor.
Page 31: Erasing A Lost Or Forgotten Password (Clearing Cmos Memory)
Erasing a lost or forgotten password (clearing CMOS memory) This section applies to lost or forgotten passwords. For more information about lost or forgotten passwords, see the User’s Guide. Complete the following steps to set the CMOS recovery jumper and erase a forgotten password: 1.
Page 32: Power Checkout
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power-distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1.
Page 33: Chapter 4. Installing Options
See the instructions for removing and installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. v For a list of supported options for the server, go to http://www.ibm.com/pc/us/ compat/. System reliability guidelines...
Page 34: Handling Static-Sensitive Devices
Handling static-sensitive devices Attention: Static electricity can damage electronic devices, including the server. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of electrostatic discharge, observe the following precautions: v Limit your movement.
Page 35: Major Components Of The Xseries 206 Type 8482 And 8487 Server
Major components of the xSeries 206 Type 8482 and 8487 server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while...
Page 36: Removing The Side Cover
Removing the side cover Complete the following steps to remove the server side cover: 1. Read “Installation guidelines” on page 23 and the safety information beginning at “Safety information” on page 107. 2. Turn off the server and all attached devices (see “Turning on the server” on page 7);...
Page 37: Removing The Bezel
Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. Complete the following steps to remove the bezel: 1. Unlock the side-cover lock. 2. Remove the side cover (see “Removing the side cover” on page 26). 3.
Page 38: Removing And Installing The Support Bracket
Removing and installing the support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device. Complete the following steps to remove the support bracket: 1.
Page 39: Installing A Memory Module
(ECC) DIMMs. These DIMMs must be compatible with the latest PC2700 and PC3200 SDRAM unbuffered DIMM specification. For a list of supported options for the server, go to http://www.ibm.com/us/compat/; then, select your country and navigate to the list of options for the server.
Page 40 5. Locate the DIMM connectors on the system board. Determine the connectors into which you will install the DIMMs. Install the DIMMs in the sequence shown in the following table. Memory installation sequence DIMMs Slots 1 DIMM 2 DIMMs 1, 3 3 DIMMs Not supported 4 DIMMs...
Page 41: Installing A Drive
10. If you have other options to install or remove, do so now; otherwise, replace the support bracket (see “Removing and installing the support bracket” on page 28) and go to “Completing the installation” on page 50. Installing a drive Depending on the server model, one or more of the following drives might be installed in the server: v Diskette...
Page 42: Installing A Drive In Bay 2 Or 4
PCI adapter slot cover in the event you later remove the option. v For a complete list of supported options for the server, go to http://www.ibm.com/pc/support/. Installing a drive in bay 2 or 4 This section describes how to install a drive in bay 2 or bay 4.
Page 43 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 44 EMC shield Filler panel Drive clip 7. Touch the static-protective package containing the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. 8. Set any jumpers or switches on the drive according to the documentation that comes with the drive.
Page 45: Replacing The Cd-Rom Drive In Bay 2
15. If you have other options to install or remove, do so now; otherwise, replace the support bracket (see “Removing and installing the support bracket” on page 28), replace the bezel (see “Replacing the bezel” on page 50), and then go to “Completing the installation”...
Page 46: Replacing The Diskette Drive In Bay 3
Replacing the diskette drive in bay 3 Complete the following steps to replace a diskette drive: 1. Read “Installation guidelines” on page 23, “Handling static-sensitive devices” on page 24, and the safety information beginning at “Safety information” on page 107. 2.
Page 47 v You do not have to turn off the server to install hot-swap drives in the hot-swap drive bays; however, you may need to restart the server so that the hot-swap drive will be recognized and reconfigured. v Install hot-swap hard disk drives in this sequence: bay 7, bay 6, and bay 5. v If the server has an optional RAID adapter, see the documentation that comes with the adapter for instructions for installing a hard disk drive.
Page 48 ServeRAID controller, you might have to reconfigure your disk arrays after installing hard disk drives. See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager. 8. If you are installing additional hot-swap hard disk drives, do so now.
Page 49: Scsi Ids For Hot-Swap Hard Disk Drives
9. If you have other options to install or remove, do so now; otherwise go to “Completing the installation” on page 50. After turning on the server, check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly. If the amber hard disk drive status LED for a drive is lit continuously, it indicates that the drive is faulty and must be replaced.
Page 50 Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Recess area Door hatch 6. Remove the empty drive tray from the drive bay in which you want to install the drive. 7. Touch the static-protective package containing the drive to any unpainted metal surface on the server;...
Page 51: Installing A Simple-Swap Serial Ata Hard Disk Drive In Bay 5, 6, Or 7
9. Attach the hard disk drive to the drive tray with the four screws that are attached to the drive tray (use the plastic pins on the drive tray to help line up the drive with the drive tray screw holes). 10.
Page 52 Note: You can install a third and fourth SATA drive if you install an optional ServeRAID 7t S-ATA controller in the server. The optional ServeRAID 7t S-ATA controller comes with two cables that you can use to cable the third and fourth SATA drives.
Page 53: Power And Signal Cables For Internal Drives
5. Touch the static-protective package containing the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. 6. Align the drive assembly with the guide rails in the bay. 7.
Page 54: Installing An Adapter
– The 64-bit PCI-X slots 1 and 2 and the mini-PCI-X slot are on the 66 MHz PCI-X bus. v The optional IBM Remote Supervisor Adapter II can be installed only in PCI-X slot 2. Use the ribbon cable that comes with this adapter to connect it to the Remote Supervisor Adapter II connector on the system board.
Page 55 (IDE) or SCSI devices (including the optional ServeRAID-6i+ controller), and then PCI slots 5, 4, and 3. v For a list of supported options for the server, go to http://www.ibm.com/pc/ support/. See “System-board option connectors” on page 69 for the locations of expansion slots on the system board.
Page 56: Cabling An Optional Scsi Adapter
Expansion-slot cover Rear adapter- retaining bracket Adapter Front adapter- support bracket 10. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter”...
Page 57: Installing A Security Rope Clip
2. Connect the SCSI signal cable to the adapter and to one or more of the signal-cable connectors to the rear of the SCSI devices. 3. Connect the SCSI-activity-indicator cable to the adapter and to the SCSI LED connector on the system board (see “System-board internal connectors” on page 70).
Page 58: Replacing The Battery
“Completing the installation” on page 50. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 59 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 60: Completing The Installation
11. Turn on the server. 12. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD. Completing the installation To complete the installation, you must reinstall the bezel, reinstall the side cover, connect all the cables and, for certain options, run the Configuration/Setup Utility program.
Page 61: Updating The Server Configuration
The following illustration shows the input/output (I/O) connectors on the server. Power cord Mouse Keyboard Parallel Serial 1 Video USB 1 USB 2 Ethernet Serial 2 Updating the server configuration When you start the server for the first time after you add or remove an internal option or an external SCSI device, you might receive a message that the configuration has changed.
Page 62: Installing The Server In A Rack
An optional Tower-to-Rack Kit is needed to convert the server from a tower model to a rack model. You can then install the server in a rack cabinet. To order a Tower-to-Rack Kit for the server, contact your IBM marketing representative or authorized reseller.
Page 63: Chapter 5. Input/Output Connectors
PCI-X slot 2, the server also has an additional Ethernet connector, an additional serial connector, and an Advanced System Management (ASM) Interconnect connector. See the documentation that comes with the Remote Supervisor Adapter II for more information about the ASM Interconnect network. © Copyright IBM Corp. 2004, 2007...
Page 64: Auxiliary-Device (Pointing-Device) Connector
Auxiliary-device (pointing-device) connector Use this connector to connect a mouse or other pointing device. The following illustration shows an auxiliary-device connector. Ethernet (RJ-45) connector The following illustration shows an Ethernet connector. Link LED Activity LED (green) (green) Connect a Category 3, 4, or 5 unshielded twisted-pair (UTP) cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.
Page 65: Serial Connectors
Serial connectors Use the serial connectors to connect serial devices. The following illustration shows a serial connector. Ultra320 SCSI connector You can install up to four internal SCSI devices using the SCSI cable that comes with some models of the server. Other server models might come with one SCSI cable that is connected from the internal SCSI connector to the standard hot-swap-drive backplane.
Page 66: Universal Serial Bus Connectors
To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. When using an optional SCSI adapter, you must also connect the SCSI adapter to the SCSI LED connector on the system board to receive an indication of SCSI hard-disk drive activity (see “System-board internal...
Page 67: Video Connector
Video connector Use this video connector to connect a monitor to the server. The connector is dark blue to help you identify it. The following illustration shows an industry-standard 15-pin analog video connector on the rear of the server. Chapter 5. Input/output connectors...
Page 68 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 69: Chapter 6. Field Replaceable Units
This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. Customer replacement units (CRUs) can be replaced by the customer. See the parts listing in “System” on page 100 to determine if the component being replaced is a CRU or a FRU.
Page 70: Hard Disk Drive Backplane
Hard disk drive backplane Note: v Read “Installation guidelines” on page 23. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 24. Complete the following steps to remove the hard disk drive backplane: 1.
Page 71: Scsi Mini-Pci-X Adapter
SCSI mini-PCI-X adapter Note: v Read “Installation guidelines” on page 23. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices” on page 24. Complete the following steps to remove the SCSI mini-PCI-X adapter: 1.
Page 72: Rear Fan
Note: If the stand-offs come away from the system board with the SCSI mini-PCI-X adapter, remove them from the adapter as described above and push them back into their apertures on the system board, making sure that they snap firmly into place 6.
Page 73: Control Panel Assembly
4. Grasp the fan with both hands and pull firmly, extending the rubber grommets; the grommets will be pulled through the holes in either the fan or the chassis and can then be removed. Note: It may be easier to use side cutters to sever the grommets. 5.
Page 74: Front Usb Connector Assembly
Note: The illustrations in this document might differ slightly from your hardware. 7. Use a flat-blade screwdriver to press up on the lower tab of the control panel assembly until the bottom of the assembly detaches from the chassis. 8. Press together the two latches at the top of the assembly until it detaches from the chassis;...
Page 75: Power Supply
Note: The illustrations in this document might differ slightly from your hardware. 6. From the inside of the chassis, place your fingers on the two tabs on the front USB connector assembly and squeeze them together and detach the assembly from the server;...
Page 76 Note: The illustrations in this document might differ slightly from your hardware. 4. Remove the four screws that secure the power supply to the chassis. 5. Lift the power supply out of the chassis, disengaging it from the two connectors on the chassis.
Page 77: Microprocessor And Fan Sink
To replace the power supply, reverse the previous steps, making sure to engage the hooks on the power supply to the slots on the chassis. Microprocessor and fan sink Note: v Read “Installation guidelines” on page 23. v Read the safety notices at “Safety information” on page 107. v Read “Handling static-sensitive devices”...
Page 78 Attention: Before attempting to remove the heat sink from the microprocessor, note that the heat-conducting grease between the heat sink and the microprocessor might have formed a strong bond. Do not force the components apart; doing so can damage the microprocessor pins. Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor.
Page 79: System Board
System board This section shows the locations of items on the system board and describes how to remove the system board. System-board option connectors The following illustration shows the system-board connectors. DIMM 4 DIMM 3 DIMM 2 DIMM 1 Microprocessor PCI-X slot 1 PCI-X slot 2 PCI slot 3...
Page 80: System-Board Internal Connectors
System-board internal connectors The following illustration shows the internal connectors on the system board. Microprocessor power Power Main power Intrusion alert System fan 1 error LED Microprocessor fan error LED System fan 1 Microprocessor System fan 2 Serial ATA error LED connectors System fan 2 Clear CMOS...
Page 81: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output port connectors on the system board. Mouse Keyboard Serial 1 Parallel Video USB 2 USB 1 Ethernet Serial 2 Front USB Chapter 6. Field replaceable units...
Page 82: System-Board Leds
System-board LEDs The following illustration shows the LEDs on the system board. DIMM 3 error LED DIMM 2 error LED DIMM 4 error LED DIMM 1 error LED Microprocessor fan error LED System fan 2 error LED System fan 1 error LED Standby power xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 83: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the location of the switches and jumper blocks on the system board. Boot block jumper (JP1) CMOS jumper (JP2) Any jumper blocks on the system board that are not shown in the illustration are reserved.
Page 84 6. Remove any of the following components that are installed on the system board and put them in a safe, static-protective place: v Adapters (see “Installing an adapter” on page 44), including the SCSI mini-PCI-X adapter (see “SCSI mini-PCI-X adapter” on page 61). v Microprocessor and fan sink assembly (see “Microprocessor and fan sink”...
Page 85 8. Gently slide the system board toward the front of the server to disengage the retention tab on the bottom of the system board from the notch on the chassis; then, lift it up and out of the server. 9. If you are installing a new system board, remove the heat sink retention module and the retention tab on the bottom of the system board and install them on the new system board.
Page 86 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 87: Chapter 7. Symptom-To-Fru Index
2. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 3. For IBM devices not supported by this index, refer to the manual for that device. 4. Always start with “General checkout” on page 13.
Page 88: Beep Symptoms
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps Four continuous beeps...
Page 89: No-Beep Symptoms
Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Beep/symptom FRU/action 2-4-1 v System board (Video failed;...
Page 90: Post Error Codes
POST error codes In the following error codes, x can be any number or letter. Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 1.
Page 91 Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action v Run the Configuration/Setup Utility program, and enter the (An attempt was made to access the administrator password.
Page 92 Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 1801 1. Run the Configuration/Setup Utility program. (No more ROM space available for PCI 2.
Page 93: Diagnostic Error Codes
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
Page 94 Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 035-253-s99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
Page 95: System Board Leds
Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 217-198-XXX 1. Check cable and termination. (Could not establish drive parameters) 2.
Page 96: Error Symptoms
Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). FRU/action System fan 1 1. Fan 1 2.
Page 97 Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive problems Symptom FRU/action Not all drives are recognized by 1.
Page 98 Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 99 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 100 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
Page 101 Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Power problems Symptom FRU/action The server does not turn off. 1.
Page 102: Service Processor Error Codes
Service processor error codes When viewed from POST, service processor (baseboard management controller) error codes will appear in hexadecimal form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1), unless a Remote Supervisor Adapter is installed. However, when viewed from the system-error log, the messages will appear as text.
Page 103: Post (Ispr) Error Procedures
Note: See Chapter 8, “Parts listing, Type 8482 and 8487,” on page 99 to determine which components are replaceable by the customer, and which components must be replaced by a field service technician. Error code/symptom FRU/action 7xxx thru 8xxx (Host/local PCI bus interface error) 1.
Page 104 9Zxx thru BZxx (SCSI bus error caused by cables, termination, defective drives, or similar problem) 1. Isolate between SCSI subsystem and controller by disconnecting all SCSI cables from suspect card, and restart. Attention: Do not press F5. Doing so changes the server configuration. If an ISPR error is still present, perform the following actions until the error is no longer present: a.
Page 105 c. Check termination of identified channel. Note: SCSI channel termination details, if any, appear elsewhere in this publication. d. Check for proper backplane jumper configuration. Note: SCSI channel jumper details, if any, appear elsewhere in this publication. e. Check for proper cabling configuration in systems that use hard disk drive status cables.
Page 106: Scsi Error Codes
SCSI error codes Error code FRU/action All SCSI Errors One or more of the 1. External SCSI devices must be turned on before you turn on following might be causing the problem: the server. v A failing SCSI device 2. Make sure that the cables for all external SCSI devices are (adapter, drive, controller) connected correctly.
Page 107: Undetermined Problems
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = one 256 MB DIMM) Note: Minimum operating requirements are: a.
Page 108: Problem Determination Tips
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
Page 109: Chapter 8. Parts Listing, Type 8482 And 8487
The following parts information is for the xSeries 206 Type 8482 (models 11X, 14X, 15X, 21X, 24X, 25X, 31X, 34X, 35X, 41X, 44X, 45X, 51X, 54X, 55X, 91X) and Type 8487 (models 21X, 24X, 25X, 41X, 44X, 45X, 51X, 54X, 55X, 61X, 71X, 91X). © Copyright IBM Corp. 2004, 2007...
Page 110: System
System System xSeries 206, Type 8482 (Models 11X, 14X, 15X, 21X, 24X, 25X, 31X, 34X, 35X, 41X, 44X, 45X, 51X, 54X, 55X, 91X) and Type 8487 (Models 21X, 24X, 25X, 41X, 44X, 45X, 51X, 54X, 55X, 61X, Index 71X, 91X) FRU No.
Page 111 System xSeries 206, Type 8482 (Models 11X, 14X, 15X, 21X, 24X, 25X, 31X, 34X, 35X, 41X, 44X, 45X, 51X, 54X, 55X, 91X) and Type 8487 (Models 21X, 24X, 25X, 41X, 44X, 45X, 51X, 54X, 55X, 61X, Index 71X, 91X) FRU No. CRU/FRU Bracket, support (all models) 19K4963...
Page 112: Recovery Cds
System xSeries 206, Type 8482 (Models 11X, 14X, 15X, 21X, 24X, 25X, 31X, 34X, 35X, 41X, 44X, 45X, 51X, 54X, 55X, 91X) and Type 8487 (Models 21X, 24X, 25X, 41X, 44X, 45X, 51X, 54X, 55X, 61X, Index 71X, 91X) FRU No. CRU/FRU Miscellaneous hardware kit (all models): 09N5764...
Page 113: Power Cord Crus
Yugoslav/Lat (234) 89P8339 Power cord CRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 114 IBM power cord part number Used in these countries and regions 02K0546 China 13F9940 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia (Republic of), Czech...
Page 115: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...
Page 116: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
Page 117: Appendix B. Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 118: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 119: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 120: Handling Electrostatic Discharge-Sensitive Devices
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 121: Safety Notices (Multilingual Translations)
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 122 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 123 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 124 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 125 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 126 Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 127 Appendix B. Related service information...
Page 128 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 129 Appendix B. Related service information...
Page 130 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 131 Appendix B. Related service information...
Page 132 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 133 Appendix B. Related service information...
Page 134 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 135 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 136 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 137 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 138 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 139 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Page 140 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 141 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 142 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 143 Appendix B. Related service information...
Page 144 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 145 Appendix B. Related service information...
Page 146 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 147 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 148 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 149 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 150 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide...
Page 151: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 152: Trademarks
Predictive Failure Analysis Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 153: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 154 In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call.
Page 155: Index
70 DIMM retaining clips 30 CD-ROM drive diskette drive activity LED 4 activity LED 4 eject button 4 installing 31, 32, 39 installing 31 removing 36 problems 86 diskette eject button 4 © Copyright IBM Corp. 2004, 2007...
Page 156 display problems 88 hot-swap and hot-plug devices (continued) drive fans 25 bay filler panel 32 hot-swap drive cage, lowering 60 bay identification 36 hot-swap installing 38 bay identification 36 installing 38 support 36 installation 32, 39 IDE connectors 69 drives, installing 31 indicators 4 input/output (I/O) connectors 53...
Page 157 microprocessor power supply, removing 65 problems 88 power switch 5 removing 67 power-cord connector 6 specifications 3 power-on LED 5 minimum configuration 97 problem determination tips 98 monitor problems 88 problems mouse CD-ROM drive 86 connector pin-assignments 54 expansion enclosure 86 port 54 hard disk drives 87 mouse problems 88...
Page 158 security universal serial bus (USB) (continued) rope clip 47 ports 56 serial using port problems 91 Boot Menu program 11 serial connector pin-assignments 55 the Adaptec HostRAID configuration programs 10 server power features 7 utility ServeRAID error codes 92 Configuration/Setup 9 service processor error codes 92 utility program signal connectors 69...
Page 160 Part Number: 49Y0092 Printed in USA (1P) P/N: 49Y0092...

This manual is also suitable for:

84821su 84822mu 84824mu 8487 - eserver xseries 206 Xseries 206 8482 - eserver xseries 206

IBM 84875MU User Manual

About this Document

Chapter 1. Introduction

Chapter 2. Configuring the Server

Chapter 3. Diagnostics

Chapter 4. Installing Options

Chapter 5. Input/Output Connectors

Chapter 6. Field Replaceable Units

Chapter 7. Symptom-To-FRU Index

Chapter 8. Parts Listing, Type 8482 and 8487

Appendix A. Getting Help and Technical Assistance

Appendix B. Related Service Information

Appendix C. Notices

Quick Links

Troubleshooting Guide

Related Manuals for IBM 84875MU

Summary of Contents for IBM 84875MU

This manual is also suitable for:

Table of Contents