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IBM xSeries 100 Problem Determination And Service Manual
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IBM xSeries 100 Problem Determination And Service Manual

IBM xSeries 100 Problem Determination And Service Manual

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IBM xSeries 100 Type 8486
Problem Determination and Service Guide

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  • Page 1 IBM xSeries 100 Type 8486 Problem Determination and Service Guide...
  • Page 3 IBM xSeries 100 Type 8486 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 97. Second Edition (January 2006) © Copyright International Business Machines Corporation 2005. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Recovering from a BIOS update failure ....44 Solving SCSI problems ..... . 45 © Copyright IBM Corp. 2005...
  • Page 6 Solving undetermined problems ....47 Calling IBM for service ..... . 48 Chapter 3.
  • Page 7 Hardware service and support ....96 Appendix B. Notices ..... . 97 Edition notice .
  • Page 8 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005...

  • Page 10: Guidelines For Trained Service Technicians

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 11: Guidelines For Servicing Electrical Equipment

    Guidelines for servicing electrical equipment Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power surges, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 16 If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object weighing more than 82 kg (180 lb) on top of rack-mounted devices. >82 kg (180 lb) IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

  • Page 19: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Power supply: One 310 watt (90-240 V Environment: ®...

  • Page 20: Server Controls, Leds, And Connectors

    When this LED is lit, it indicates that the diskette drive is in use. Power-control button Press this button to turn the server on and off manually. A power-control-button shield comes with the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 21: Rear View

    Power-on LED When this LED is lit, it indicates that the server is turned on. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. Note: If this LED is off, it does not mean that there is no electrical power in the server.
  • Page 22 Ethernet port. Ethernet transmit/receive activity LED This LED is on the Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 23: Internal Leds, Connectors, And Jumpers

    Internal LEDs, connectors, and jumpers The following illustrations show the connectors, LEDs, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board option connectors The following illustration shows the option connectors on the system board. Slot 4, PCI 32-bit/33MHz Slot 3, PCI 32-bit/33MHz Slot 2, PCI Express x1...

  • Page 24: System-Board Internal Connectors

    (rear fan) (fan sink) Battery Main power Microprocessor Wake on LAN power Diskette drive (optional) Microprocessor SATA 2 SATA 0 Primary IDE Front USB System fan 2 Power switch/LED bracket IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 25: System-Board External Connectors

    System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. Video USB (2) Parallel Ethernet (RJ-45) Serial 1 Nonmaskable interrupt (NMI) Keyboard Serial 2 Mouse Chapter 1. Introduction...

  • Page 26: System-Board Leds

    System fan 1 error (LED3) Standby power (LED1) VRD good (LED11) System fan 2 error (LED13) DIMM 4 error (LED14) DIMM 3 error (LED15) DIMM 2 error (LED16) DIMM 1 error (LED17) IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 27: System-Board Jumpers

    System-board jumpers The following illustration shows the jumper blocks on the system board. Clear CMOS (JP2) Force power on (JP8) Boot block (JP6) Any jumper blocks on the system board that are not shown in the illustration are reserved. The following table describes the function of each jumper block. Table 2.
  • Page 28 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 37 for more information.
  • Page 30 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 31 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 32: Error Logs

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 33 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 34 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 35 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 36 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 37 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 38: Checkout Procedure

    For information about power-supply problems, see “Solving power problems” on page 45. v For intermittent problems, check the error log; see “Error logs” on page 16 and “Diagnostic programs, messages, and error codes” on page 37. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 39: Performing The Checkout Procedure

    There are two types of checkpoint codes: complex programmable logic device (CPLD) hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the xSeries 100 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. Chapter 2. Diagnostics...

  • Page 40: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 41: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 42: Diskette Drive Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 43: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 47: Monitor Or Video Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 49: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 50: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 51: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 52: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 53: Diagnostic Programs, Messages, And Error Codes

    6. Make sure that CD/DVD-ROM is selected as the first startup device. 7. Press Esc two times to return to the Configuration/Setup Utility menu. 8. Insert the IBM Enhanced Diagnostics CD in the CD or DVD drive. 9. Select Save Settings; then, select Exit Setup and follow the prompts. The diagnostic programs will load.

  • Page 54: Diagnostic Text Messages

    When you exit from the diagnostic programs, the test log is cleared. Save the test log to a file on a diskette or to the hard disk if you want to refer to it later. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 55: Diagnostic Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 59 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, xSeries 100 Type 8486,” on page 49 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 60: Recovering From A Bios Update Failure

    (see “Installing the cover” on page 58). 15. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 61: Solving Scsi Problems

    Solving SCSI problems For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or incorrectly installed SCSI terminator v A defective SCSI terminator v An incorrectly installed cable...

  • Page 62: Solving Ethernet Controller Problems

    Make sure that the device drivers on the client and server are using the same protocol. If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 63: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is one 256 MB DIMM.

  • Page 64: Calling Ibm For Service

    Address jumpers, terminators, and cabling v Software versions and levels v Memory amount, type, and configuration v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 65: Chapter 3. Parts Listing, Xseries 100 Type 8486

    Chapter 3. Parts listing, xSeries 100 Type 8486 The following replaceable components are available for the xSeries 100 Type 8486 server. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/ Under Search technical support, type 8486 and click Search.

  • Page 66: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 67: Keyboards

    Shield, I/O (all models) 39M4403 System service label (all models) 39Y8516 Keyboards Keyboard CRU Number Arabic (253) 39M6990 Arabic/French (462) 39M6991 Belgian/French (120) 39M6992 Belgian/UK (120) 39M6993 Brazilian/Portuguese (275) 39M6994 Bulgarian (442) 39M6995 Chapter 3. Parts listing, xSeries 100 Type 8486...

  • Page 68: Power Cords

    Turkish (440) 39M7025 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 69 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 70 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 71: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 72: System Reliability Guidelines

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 73: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 74: Installing The Cover

    4. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 5. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 75: Removing The Bezel

    Removing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. To remove the bezel, complete the following steps. Bezel release tabs 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55.

  • Page 76: Installing The Bezel

    4. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 5. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 77: Removing An Adapter

    Removing an adapter To remove an adapter, complete the following steps. Expansion-slot screw 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.

  • Page 78: Installing An Adapter

    8. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 9. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 79: Removing A Memory Module

    Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps. DIMM Retaining clip 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.

  • Page 80: Installing A Memory Module

    7. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 8. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 81: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
  • Page 82 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 83: Removing And Installing Internal Drives

    Removing and installing internal drives This section describes the removal and installation of internal drives. See the User’s Guide for more information about the types of drives that the computer supports. The following illustration shows the location of the internal drive bays. Bay 1 Bay 2 Bay 3...
  • Page 84 8. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 85 Installing a drive in bay 1, 2, or 3 To install a drive in bay 1, 2, or 3, complete the following steps. Release buttons Drive retainer clip 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment specified in the documentation that comes with the new drive.
  • Page 86 5. Install the blue drive retainer clip into the screw holes on the side of the drive or conversion kit (with the blue side of the clip facing outward). 6. Push the drive into the bay from the front of the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 87 7. Connect the applicable signal cable (diskette, IDE, SCSI, or SATA) and power cable to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor. 8.
  • Page 88 7. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 89 Installing a drive in bay 4 or 5 To install a drive in bay 4 or 5, complete the following steps. Screws Locking lever 1. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.

  • Page 90: Removing The System Fan

    6. Pull the fan up and out of the chassis. 7. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 91: Installing The System Fan

    Installing the system fan To install the system fan, complete the following steps. Rubber grommets System fan 1. Locate the rubber grommets that you removed from the defective fan. Use needle-nosed pliers to pull the grommets through the holes in the replacement fan.

  • Page 92: Removing The Front Usb Connector Assembly

    8. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 93: Installing The Front Usb Connector Assembly

    Installing the front USB connector assembly To install the front USB connector assembly, complete the following steps. Spring clips Orientation tab Retaining tab 1. Carefully insert the front USB connector assembly cable into the opening in the front of the chassis. 2.

  • Page 94: Removing The Power Switch/Led Bracket

    8. Carefully pull the power switch/LED bracket cable out of the server. 9. If you are instructed to return the power switch/LED bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 95: Installing The Power Switch/Led Bracket

    Installing the power switch/LED bracket To install the power switch/LED bracket, complete the following steps. Retaining tab 1. Carefully insert the power switch/LED bracket cable into the opening in the front of the chassis. 2. Squeeze the spring clips on the sides of the front USB connector assembly; then, from the rear of the power switch/LED bracket, insert the assembly into the opening in the front of the bracket and release the spring clips.

  • Page 96: Removing And Replacing Frus

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 97 To remove the power supply, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables. 3.

  • Page 98: Installing The Power Supply

    6. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 7. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 99: Removing The Microprocessor And Fan Sink

    Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps. Fan-sink retention lever Orientation indicators 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.
  • Page 100 10. If you are instructed to return the fan-sink assembly and microprocessor, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 101: Installing The Microprocessor And Fan Sink

    Installing the microprocessor and fan sink To install the microprocessor and fan sink, complete the following steps Fan-sink retention lever Orientation indicators 1. Make sure that the microprocessor socket lever and cover are in the fully open position. Attention: Use the vacuum tool that comes with the replacement part to install the microprocessor.
  • Page 102 7. Reconnect the external cables and power cords to the server; then, connect the power cords to electrical outlets. 8. Turn on the attached devices; then, turn on the server. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 103: Removing The System Board

    Removing the system board To remove the system board, complete the following steps. System board screws (7 places) 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.

  • Page 104: Installing The System Board

    Adapters (see “Installing an adapter” on page 62). 4. Reconnect any cables to the system board that were disconnected during removal. 5. Install the system fan (see “Installing the system fan” on page 75). IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 105 6. Install the drive cage: a. Position the drive cage on the tray in the chassis and slide it forward until the upper and lower clips engage. Note: Make sure that the locking lever on the drive cage is in the Unlock position before sliding the drive cage forward.
  • Page 106 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 107: Chapter 5. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating system installation.

  • Page 108: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM xSeries Documentation CD for more detailed information about the Configuration/Setup Utility program. Using the Boot Menu program...

  • Page 109: Enabling The Broadcom Netxtreme Gigabit Ethernet Boot Agent

    For device drivers and information about configuring the Gigabit Ethernet controller, go to http://www.ibm.com/support/. Chapter 5. Configuration information and instructions...
  • Page 110 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 111: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...

  • Page 112: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Eserver and IntelliStation products, services, and support. The address for IBM xSeries and BladeCenter information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/us/intellistation/.

  • Page 113: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 114: Trademarks

    Red Hat, Inc., in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 115: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 116: Product Recycling And Disposal

    This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products.

  • Page 117: Battery Return Program

    In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333.

  • Page 118: Electronic Emission Notices

    Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 119: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 120 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...

  • Page 121: Index

    3 error logs cover POST 16 installing 58 system event/error 16 removing 57 error symptoms customer replaceable units (CRUs) 50 keyboard 28 mouse 29 pointing device 29 power 34 danger statements 2 ServerGuide 24 © Copyright IBM Corp. 2005...
  • Page 122 FCC, Class B 102 drive, bay 2 69 notices and statements 2 drive, bay 3 69 drive, bay 4 or 5 73 fan sink 85 fan, system 75 online publications 2 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 123 option removing (continued) connectors 7 bezel 59 optional device cover 57 problems 33 DIMM 63 diskette drive 68 drive, bay 1 68 drive, bay 2 68 drive, bay 3 68 parts drive, bay 4 72 keyboards 51 drive, bay 5 72 parts listing 49, 50 fan sink 83 PCI expansion slots 3...
  • Page 124 United States electronic emission Class B notice 102 United States FCC Class B notice 102 updating firmware 91 USB problems 36 using Boot Menu program 92 utility Configuration/Setup 92 video controller 3 video problems 31 weight 3 IBM xSeries 100 Type 8486: Problem Determination and Service Guide...
  • Page 126 Part Number: 31R2070 Printed in USA (1P) P/N: 31R2070...

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