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HP STOREEVER LTO 4 User Manual
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HP STOREEVER LTO 4 User Manual

HP STOREEVER LTO 4 User Manual

Full-height sas tape drives
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StoreEver LTO 4/5/6
Full-Height SAS Tape Drives
User Guide
Abstract
This guide is intended for users who install, operate, and maintain Hewlett Packard Enterprise LTO-3, LTO-4, LTO-5, and LTO-6
Ultrium full-height tape drives. This guide provides information about installing, using, and troubleshooting the tape drives.
Part Number: EH964-90907
Published: June 2016
Edition: 6

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Summary of Contents for HP STOREEVER LTO 4

  • Page 1 StoreEver LTO 4/5/6 Full-Height SAS Tape Drives User Guide Abstract This guide is intended for users who install, operate, and maintain Hewlett Packard Enterprise LTO-3, LTO-4, LTO-5, and LTO-6 Ultrium full-height tape drives. This guide provides information about installing, using, and troubleshooting the tape drives.
  • Page 2 © Copyright 2009, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Before you start....................5 Which operating systems are supported?....................5 Power specifications..........................5 How do I connect the drive to my server?....................6 Internal drives..........................6 External drives..........................7 Rackmount drives..........................8 LTFS and HPE StoreOpen Standalone....................8 2 Drivers and backup software................9 Install drivers............................9 Installing on Windows........................9 Installing on Linux and UNIX......................9 Installing on IA64..........................9 Diagnostic, management, and support tools..................9...
  • Page 4 Cleaning cartridges........................33 Data cartridges..........................33 LTO Ultrium WORM data cartridges....................34 LTO-6 and LTO-5 Ultrium tape drives and partitioning...............34 LTO-6, LTO-5 and LTO-4 Ultrium tape drives and encryption............34 When should I use encryption?.....................35 How do I enable encryption?......................35 When will I be asked to enter the key?..................35 What happens if I do not remember the key?................35 Does encryption affect tape drive performance?................35 Does the tape drive encrypt media in an earlier Ultrium format?..........35...

  • Page 5: Before You Start

    1 Before you start This guide describes how to install and operate the following HPE LTO Ultrium tape drives: HPE LTO-6 Ultrium 6650 internal and external tape drives HPE LTO-5 Ultrium 3280 internal and external tape drives HPE LTO-4 Ultrium 1840 internal and external tape drives For a detailed product specification, see the HPE Tape Products website: http://www.hpe.com/info/tape Figure 1 Front view of external tape drive...

  • Page 6: How Do I Connect The Drive To My Server

    Table 1 Power specifications for LTO Ultrium full-height tape drives (continued) LTO-6 Ultrium 6650 LTO-5 Ultrium 3280 LTO-4 Ultrium 1840 +12V @ 0.9A typical +12V @ 0.75A typical +12V @ 0.75A typical +12V @ 2.3A maximum +12V @ 2.3A maximum +12V @ 2.5A maximum Power 100–240 VAC, 50-60 Hz,...

  • Page 7: External Drives

    Figure 2 SAS with power cable supplied with LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 internal tape drives 1. Mini-SAS connector to server (remove cover) 2. Unused second branch on supplied cable 3. Mini-SAS connector on second branch (unused, do not 4.

  • Page 8: Rackmount Drives

    Figure 4 SAS cable supplied with the external tape drive 1. High-Density Mini SAS connector for the server 2. Mini SAS connector for the tape drive For detailed instructions on connecting the external SAS tape drive, see Installing an external LTO Ultrium tape drive (page 26).

  • Page 9: Drivers And Backup Software

    2 Drivers and backup software Install drivers NOTE: The Hewlett Packard Enterprise Tape driver is suitable for use in most applications, but refer also to the documentation of your software application to ensure that you are using the recommended driver. Installing on Windows Hewlett Packard Enterprise recommends installing the tape drivers on the server before connecting the tape drive.

  • Page 10: Upgrade Backup Software

    Upgrade backup software Check the Data Agile BURA Compatibility Matrix at http://www.hpe.com/storage/ buracompatibility for software compatibility and install any recommended upgrades. Make sure that you have a backup application that supports LTO Ultrium tape drives and download any upgrades or patches, if necessary. For optimum performance, it is important to use a backup application that is appropriate for your system configuration.

  • Page 11: Installing An Internal Lto Ultrium Tape Drive

    3 Installing an internal LTO Ultrium tape drive NOTE: If you are installing an external LTO Ultrium tape drive, see “Installing an external LTO Ultrium tape drive” (page 26). Before you start Always refer to the Data Agile BURA Compatibility Matrix at http://www.hpe.com/storage/ buracompatibility to find out which cabling option is appropriate for your combination of server and tape drive.

  • Page 12: Mounting Requirements

    Figure 5 Decision tree for connecting an internal tape drive to an internal SAS port Mounting requirements You need one industry-standard, 5¼-inch, full-height bay in which to install the LTO Ultrium tape drive. For many servers, no mounting tray or rails are required. Devices simply slide into the server chassis and are fixed with screws.

  • Page 13: Attach Mounting Hardware - Some Servers

    Assemble the necessary tools and materials: PoziDrive #1 screwdriver Phillips screwdriver (if your server uses Phillips screws) Flat-bladed screwdriver (if your server uses slotted screws) Torx screwdriver (if your server uses Torx screws) Your server manuals (for reference during installation) Perform a normal system shutdown and turn off the server and any connected peripherals.

  • Page 14: Mounting Screws

    If the server or enclosure rails are less than 1.5 mm thick, use the washers from the GENERAL MOUNTING SCREWS screw pack for a proper fit. Mounting screws Other ProLiant server models, such as ML350 and ML370, only require the use of special locating screws with no mounting rail.

  • Page 15: Connect Sas And Power Cords

    Figure 7 Installing tape drive Do not secure the drive at this point because you may have to move the drive to get the cables into place. Connect SAS and power cords There are three options for connecting the tape drive. Each is described separately in this section. Connect to a dedicated HBA (recommended) Connect to a spare port on the host controller (recommended) If both ports on the host controller are in use, replace one of the existing cables with the...

  • Page 16: Option 1: Connect To A New Hba (All Servers)

    Figure 8 SAS with power cable supplied with LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 internal tape drives Mini-SAS connector to server (remove cover) Unused second branch on supplied cable Mini-SAS connector on second branch (unused, SAS connector to tape drive do not remove cover) Power cable and connector to server power supply...
  • Page 17 IMPORTANT: A SAS cable for connection to a dedicated HBA is supplied with the tape drive. The cable is a split cable, but the second branch is not required. Do NOT remove the plastic cover on the spare connector. If necessary, install a new HBA. Follow the instructions supplied with the HBA to install it and its driver.

  • Page 18: Option 2: Connect Cable To Spare Port On Host Sas Controller

    Figure 11 Connecting cables to the LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drive Power connector SAS connector to tape drive Earlier generation LTO Ultrium tape drives: Connect a spare power cord from the server internal power supply to the power connector on the tape drive. Figure 12 Connecting cables to earlier generation LTO Ultrium tape drives SAS connector Power connector...
  • Page 19 port” (page 12) and always refer to http://www.hpe.com/storage/buracompatibility BEFORE installing your tape drive. IMPORTANT: This installation uses the SAS cable supplied with the tape drive to connect to an internal port on the host SAS controller. It does not modify your existing SAS configuration. The second branch of the split cable is not required for this installation.

  • Page 20: Option 3: Connect Cable To Port On Host Sas Controller And Replace Existing Sas Cable

    Figure 14 Connecting cables to the LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drive Power connector SAS connector to tape drive Earlier generation LTO Ultrium tape drives: Connect a spare power cord from the server's internal power supply to the power connector on the tape drive. Figure 15 Connecting cables to earlier generation LTO Ultrium tape drives SAS connector Power connector...
  • Page 21 NOTE: This option is not recommended for Gen8 or Gen9 servers because you lose the use of all four hard drive bays. This installation uses the HPE SAS split cable to replace one of the existing SAS cables from the host SAS controller to the server SAS hard disk drive bays. The SAS data cable has four data paths;...
  • Page 22 Figure 17 Cable routing with replacement SAS cable Connect replacement SAS cable to host SAS Connect replacement SAS cable to disk bay SAS connector to tape drive Replacement SAS cable Power connector to server (LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 only) Attach the SAS cable to the SAS connector on the tape drive.

  • Page 23: Secure The Drive

    Figure 19 Connecting cables to all other LTO Ultrium tape drives SAS connector to tape drive Power connector CAUTION: Never use a cable where power is supplied through the SAS connector because using a powered cable may damage the drive. Always use a spare power cord from the server's internal power supply.

  • Page 24: No Mounting Hardware Used

    Push the server latch down to lock the tape drive into position, as shown in the following figure. Figure 20 Securing drive, mounting hardware used 1. Plastic rail 2. Server latch Ensure that blanking plates are in place over empty bays and replace the cover on the server. No mounting hardware used If the drive is secured with fasteners, use a PoziDrive #1 screwdriver to secure the 4mm M3 screws provided with the tape drive.
  • Page 25 Watch the boot screen carefully after installation. If there are any error or unexpected messages go back and check the SAS cabling carefully. Have you installed the SAS cable correctly? Have you reconnected all devices securely? If the problem is unresolved, refer to “Troubleshooting”...

  • Page 26: Installing An External Lto Ultrium Tape Drive

    4 Installing an external LTO Ultrium tape drive This chapter describes how to connect your tape drive to an external port on the host controller or new HBA. A suitable cable is supplied with your tape drive for connecting to an external mini-SAS port.

  • Page 27: Reboot The Server

    Figure 23 Connecting the SAS cable to the server 1. SAS connector on server Connect the SAS and power cords to the tape drive and plug the other end of the power cord into the power outlet. Figure 24 Connecting the cables to the tape drive 1.
  • Page 28 Watch the boot screen carefully after installation. If there are any error or unexpected messages go back and check the SAS cabling carefully. If the problem is unresolved, refer to “Troubleshooting” (page 41) for further guidelines. Installing an external LTO Ultrium tape drive...

  • Page 29: Verifying The Installation

    5 Verifying the installation Once you have installed the drive hardware, check that drivers have been installed correctly and you have the correct version of backup software, and verify that the tape drive is functioning properly before you store your valuable data. Switch on the drive and the server.

  • Page 30: Operating The Tape Drive

    6 Operating the tape drive About the LTO tape drive See also Understanding LED sequences (page 42). LTO-6 and LTO-5 Ultrium tape drives Figure 25 Front view of LTO-6 and LTO-5 external tape drive 1. On/Off switch (external drives only) 5.

  • Page 31: Loading A Cartridge

    Loading a cartridge Insert the cartridge into the slot in the front of the drive with the arrow uppermost and facing the drive door(2). Figure 27 Inserting a cartridge 1. Label area 2. Arrow indicates leading direction 3. Ready light Apply gentle pressure until the drive takes the cartridge and loads it.

  • Page 32: Removing Power From The Drive

    Press the Eject button on the front panel. Figure 28 Ejecting a cartridge 1. Eject button The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload process is still in progress.

  • Page 33: Use The Correct Media

    7 Use the correct media For best performance, use Hewlett Packard Enterprise branded media. Order online at: http:// www.hpe.com/info/storagemedia. Cartridges Cleaning cartridges The recommended cleaning cartridge is the HPE Ultrium universal cleaning cartridge, C7978A (Orange). This cleaning cartridge is designed to work with any LTO Ultrium drive. It may be used for up to 50 cleans.

  • Page 34: Lto Ultrium Worm Data Cartridges

    Table 2 Data cartridge compatibility (continued) LTO tape Ultrium 200 Ultrium 400 Ultrium 800 Ultrium 1.6 Ultrium 3 TB* Ultrium 6.25** drive model GB* data GB* data GB* data TB* data data cartridge TB data cartridge cartridge cartridge cartridge cartridge LTO-4 Ultrium not supported read only...

  • Page 35: Lto-6, Lto-5 And Lto-4 Ultrium Tape Drives And Encryption

    To use this feature, you need: A backup application that supports hardware encryption LTO-6 Ultrium 6.25 TB media (C7976A or C7976W), LTO-5 Ultrium 3 TB media (C7975A or C7975W) or LTO-4 Ultrium 1.6 TB media (C7974A or C7974W); no encryption will be performed when writing earlier generations of tape When should I use encryption? Your company policy will determine when you to use encryption.

  • Page 36: Where Can I Get More Information

    Encrypted LTO Ultrium 6.25 TB, 3 TB, and 1.6 TB tapes can be read on any compatible Ultrium tape drive that supports hardware encryption. LTO-6 Ultrium tape drives can read and write encrypted LTO-6 Ultrium 6.25 TB media and Ultrium 3 TB media; they can read Ultrium 1.6 TB media. LTO-5 Ultrium tape drives can read and write encrypted LTO-5 Ultrium 3 TB media and Ultrium 1.6 TB media.

  • Page 37: Cleaning The Tape Drive

    Figure 29 Write protecting a cartridge 1. Write-protect tab (padlock indicates that cartridge is protected) CAUTION: Write-protection will not protect your cartridges against magnets. Write-protection will not prevent a cartridge being erased by bulk-erasure or degaussing. Do not bulk erase Ultrium format cartridges.

  • Page 38: Operating And Storage Environment

    Do not exceed the normal cartridge life. Do not leave cartridges loaded in the drive, particularly if the drive is to be moved. Do not leave cartridges in direct sunlight or in places where magnetic fields are present (for example, under telephones, next to monitors or near transformers). Apply labels in the label area only.

  • Page 39: Diagnostic Tools And Smart Components

    8 Diagnostic Tools and SMART components Library & Tape Tools (L&TT) with integrated TapeAssure monitoring L&TT is the recommended diagnostic and support tool for Hewlett Packard Enterprise tape storage products. It is supported on all major operating systems and is available as a free download from the L&TT web site: http://www.hpe.com/support/tapetools L&TT version 5.0 onwards offers integrated TapeAssure monitoring for Windows users so it is...

  • Page 40: Hpe Smart Components

    is used when there is still margin available so often gives you a chance to react before backups start failing. TapeAssure performance and utilization information (Windows only from 5.0 onwards): use this information to find out if you are making the most of your backup system or to measure the effect of any configuration changes you make.

  • Page 41: Troubleshooting

    9 Troubleshooting NOTE: Many users can use Library & Tape Tools and TapeAssure to help diagnose problems, Diagnostic Tools and Performance (page 39). We also recommend the detailed troubleshooting guide at http://www.hpe.com/support/hpesc for comprehensive troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the drive, the host computer and connections, or the way the system is being operated.

  • Page 42: Understanding Led Sequences

    Use the correct media type: LTO-6 Ultrium 6.25 TB RW and LTO-6 Ultrium 6.25 TB WORM cartridges for use with LTO-6 tape drives. LTO-5 Ultrium 3 TB RW and LTO-5 Ultrium 3 TB WORM tape cartridges for use with LTO-5 tape drives. LTO-4 Ultrium 1.6 TB RW* and Ultrium 1.6 TB WORM tape cartridges for use with LTO-4 tape drives.
  • Page 43 The LED sequences in the following table relate to the Clean, Tape, Drive, and Ready LEDs. The LTO-6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drive also has an Encryption LED that describes encryption status. This is described separately in Encryption LED (page 45).
  • Page 44 Table 4 Clean, Tape, Drive, and Ready LED sequences (continued) LED Sequence Cause Action required Ready FLASHES fast. Firmware is being None. reprogrammed. Do not reset or power cycle the drive. Ready is OFF, others are ON. The drive requires cleaning. Load the Ultrium cleaning cartridge.

  • Page 45: Encryption Led(Hpe Lto-6 And Lto-5 Models Only)

    Table 4 Clean, Tape, Drive, and Ready LED sequences (continued) LED Sequence Cause Action required The drive mechanism has Load a new cartridge. If the error persists, power detected an error. cycle or reset the drive. If the Drive LED remains on, call for service. Drive FLASHES.

  • Page 46: Problems With Cartridges

    NOTE: The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application. See http:// www.hpe.com/storage/buracompatibility for backup application compatibility. Problems with cartridges If you experience any problems using Hewlett Packard Enterprise branded cartridges, check: The cartridge case is intact and that it contains no splits, cracks, or damage.

  • Page 47: Emergency Reset

    If the cartridge could be ejected before this step, there is no problem with the drive or media and the following steps are not required. If it could not be ejected using the steps above, there may be a problem with the cartridge or drive. Power down the drive.

  • Page 48: Encryption Troubleshooting

    Table 6 Data cartridge compatibility LTO tape Ultrium 200 Ultrium 400 Ultrium 800 Ultrium 1.6 Ultrium 3 Ultrium 6.25 drive model GB* data GB* data GB* data TB* data TB* data TB data cartridge cartridge cartridge cartridge cartridge cartridge LTO-6 not supported not supported not supported...

  • Page 49: Replacing A Tape Drive

    10 Replacing a tape drive If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. Hewlett Packard Enterprise will provide a replacement tape drive free of charge. Based on availability and where geography permits, the replacement tape drive will be shipped for next business day delivery.

  • Page 50: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Support and other resources...

  • Page 51: Related Information

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) Storage www.hpe.com/storage/spock compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Related information...

  • Page 52: Customer Self Repair

    Select HPE Servers, Storage and Networking. Select Manage my contracts & warranties. Follow the directions on the website to create an account or sign in using HP Passport, and then register the tape drive. To ensure that your registration is complete, there are a number of questions on the electronic form that are mandatory.

  • Page 53: A Warranty And Regulatory Information

    A Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 54: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

  • Page 55: Index

    Index accessing data cartridges, 33 updates, 50 diagnostic tools L&TT, 39 document backup software related information, 51 drivers, 9 documentation encryption, 10 Hewlett Packard Enterprise website, 51 supported, 10 providing feedback on, 52 backup software problems, 42 drive Belarus Kazakhstan Russia EAC marking, 53 operating, 30, 31 buttons drivers...
  • Page 56 secure drive, 23 replacing, 49 internal drive troubleshooting cabling to new HBA, 16 cartridge ejected, 47 cabling to spare SAS port, 18 jammed cartridge, 46 installing, 11 L&TT, 39 mounting requirements, 12 LEDs, 42 replace cabling to SAS port, 20 Turkey RoHS material content declaration, 54 jammed cartridge, 46 Ukraine RoHS material content declaration, 54...

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