Page 1 ® xSeries 135 User’s Reference...
Page 3 IBM xSeries 135 User’s Reference...
Page 4 “Appendix A. Product warranties and notices,” on page 109. First Edition (December 2000) © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 5: Table Of Contents
Major components of the IBM xSeries 135 appliance What your IBM xSeries 135 appliance server offers..3 server ......... . 34 Reliability, availability, and serviceability features .
Page 6 Index ......129 IBM Statement of Limited Warranty for United States, IBM xSeries 135: User’s Reference...
Page 7: Safety Information
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information. Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen. Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące Bezpieczeństwa. Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni sulla sicurezza. © Copyright IBM Corp. 2000...
Page 8 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! IBM xSeries 135: User’s Reference...
Page 9 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type...
Page 10 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. viii IBM xSeries 135: User’s Reference...
Page 11 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 12 If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. IBM xSeries 135: User’s Reference...
Page 13: Chapter 1.Introducing The Xseries 135 Appliance Server
IBM server products at http://www.ibm.com/eserver/xseries on the World Wide Web. For service, assistance, or additional information on IBM Server Start Up Support and the World Wide Web, see “Getting help, service, and information” on page 100.
Page 14: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications for your IBM xSeries 135 appliance server. Microprocessor: Size Environment: ® ® • Intel Pentium • Height 43.69 mm (1.72 in.) • Air temperature: microprocessor with MMX™...
Page 15: Notices Used In This Book
This information product contains notices that relate to a specific topic. The Caution and Danger notices also appear in the multilingual safety information provided on the IBM xSeries Documentation CD that came with your product. Each safety notice is numbered for easy reference to the corresponding notices in the safety information on the IBM xSeries Documentation CD.
Page 16: Reliability, Availability, And Serviceability Features
To set up the hardware, mount the appliance server in your rack, connect the appliance to your network, and then turn on the power to the appliance. For instructions to mount the server in your rack, see the IBM xSeries 135 Appliance Server Quick Setup Guide.
Page 17: Front View
Front view Select button/indicator Power control (green) button Diskette drive Power-on System error activity light light (green) light (amber) (green) Hard disk drive Reset status light (amber) button Diskette eject button CD activity CD eject button Hard disk drive activity light (green) light (green) Power control button: Press this button to manually turn the server on or off.
Page 18: Rear View
10BASE-T or 100BASE-TX interface for Ethernet port 2. Ethernet 2 speed indicator: This green LED lights when the speed of the Ethernet LAN that is connected to the Ethernet port 2 is 100Mbps. IBM xSeries 135: User’s Reference...
Page 19: Turning On The Server
Turning on the server Complete the following steps to turn on the server: 1. Plug the power cord of your server into the power source. Note: Plugging the power cord into a power source might cause the server to start automatically. This is an acceptable action. 2.
Page 20 IBM xSeries 135: User’s Reference...
Page 21: Chapter 2.Arranging Your Workspace
Dust buildup compounds problems that are associated with glare. Remember to clean your monitor screen periodically using a soft cloth that is moistened with a nonabrasive liquid glass cleaner. © Copyright IBM Corp. 2000...
Page 22: Air Circulation
Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, refer to the power cord information in this on-line publication. IBM xSeries 135: User’s Reference...
Page 23: Chapter 3.Configuring Your Server
IBM Supplementary CD The Supplementary CD includes software setup and installation tools that are specifically designed for IBM servers. You can use this CD during the initial installation of your server to configure the server hardware and simplify your network operating system installation. The IBM Supplementary CD contains a collection of application programs, which you can install after your server is up and running.
Page 24: Using The Configuration/Setup Utility Program
<Esc> Exit <Enter> Select Notes: 1. You can press F1 to display Help information for a selected menu item. 2. The choices on some menus might differ slightly, depending on the BIOS version in your server. IBM xSeries 135: User’s Reference...
Page 25 The following choices available from the main menu: • System Summary Select this choice to display configuration information. This includes the type and speed of the microprocessors and the amount of memory that is installed. Changes that you make to configuration settings appear on this summary screen.
Page 26 — Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. — Cache Control Select this choice to enable or disable the microprocessor cache.
Page 27: Using Passwords
and Load Default Settings choices on the main menu of the Configuration/Setup Utility program do not save the PCI Slot/Device Information settings. You can use PCI Device Control to enable or disable the PCI slots from this menu. The default setting is Enable for all the PCI slots. If you select Disable, the system will not configure the disabled device, and the operating system will not detect the device.
Page 28 4. Connect the server to a power source, keyboard, monitor, and mouse. 5. Start the server. Note: You can now start the Configuration/Setup Utility program and either delete the old or set a new power-on password. IBM xSeries 135: User’s Reference...
Page 29: Administrator Password
Administrator password Select this choice to set an administrator password. The administrator password provides access to all choices on the Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and power-on passwords, and allow a power-on password to be changed by the user. Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed.
Page 30: Choices Available From The Scsiselect Menu
To use the utility program, select a drive from the list. Read the screens carefully before making a selection. If you press Ctrl+A before the selected drives are ready, an Unexpected Note: SCSI Command Failure screen might appear. Restart the server and IBM xSeries 135: User’s Reference...
Page 31: Using The Pxe Boot Agent Utility Program
watch the SCSISelect messages as each drive spins up. After the drive that you want to view or format starts up, press Ctrl+A. Using the PXE boot agent utility program The PXE boot agent is a built-in, menu-driven configuration utility program that you can use to: •...
Page 32: Using Appliance System Manager
Using Appliance System Manager Appliance System Manager is a program that you can use to configure and manage the resources of the IBM xSeries 135 appliance server. For more information about this application program, see the Appliance System Manager Administration Guide.
Page 33: The Advanced Appliance Configuration Utility Agent
Furthermore, it will report the host name, primary IP address, subnet mask, primary DNS address, and primary gateway address if these are configured on the system. The Advanced Appliance Configuration Utility agent is preinstalled on your IBM xSeries appliance server. Note: The Advanced Appliance Configuration Utility agent periodically broadcasts the appliance server IP settings.
Page 34 Use the selections available from the Appliance menu to remove a previously discovered appliance from a family or group, and to add an appliance to the first matching family in the tree view. • Help Use the Help menu to display product information. IBM xSeries 135: User’s Reference...
Page 35: Discovering Appliances
Discovering appliances Any appliance server that is running and is connected to the same subnet as the system running the Advanced Appliance Configuration Utility console is automatically discovered when you start the Advanced Appliance Configuration Utility console. Discovered appliances appear in the Advanced Appliance Configuration Utility console Tree View pane (the left pane of the Advanced Appliance Configuration Utility console window).
Page 36 If the manually configured IP and subnet addresses fit an existing family, the Advanced Appliance Configuration Utility will place that appliance server into that family but will not change any other settings (such as host name or DNS or gateway addresses). IBM xSeries 135: User’s Reference...
Page 37: Creating A Family
• IBM xSeries 150 • IBM xSeries 130 and 135 3. Specify a family name. In the Family Name field, type a name that will be used for the family. 4. Specify network resources to be used by members of the family.
Page 38: Removing Appliances From Families
3. Repeat steps 1 and 2 until the family that you want to add the appliance to appears above the family that currently contains the appliance. 4. Right-click the appliance that you want to move to another family, and then click Adopt by First Matching Family. IBM xSeries 135: User’s Reference...
Page 39: Setting The Initial Internet Protocol (Ip) Address
“Setting the initial IP address in a command line” on page 28 for instructions. • Using the IBM Advanced Appliance Configuration Utility. See “Setting the initial IP address using the IBM Advanced Appliance Configuration Utility” on page 28 for instructions. •...
Page 40: Setting The Initial Ip Address In A Command Line
Setting the initial IP address using the IBM Advanced Appliance Configuration Utility To set the initial IP address using the IBM Advanced Appliance Configuration Utility, do the following: 1. Configure the IBM Advanced Appliance Configuration Utility with a scope that includes the newly deployed appliance.
Page 41: Setting The Initial Ip Address Using A Diskette
Setting the initial IP address using a diskette To set the initial IP address using a diskette, do the following: 1. Format a diskette using computer running DOS or Windows, or create a DOS file system on the diskette if you are using some other computer. 2.
Page 42: Changing Default Passwords
For greater security, create an Appliance System Manager administrator with a different user ID and password. Then delete the original administrator user ID. Important Do not delete the original administrator ID until you have created a new administrator ID that is valid. IBM xSeries 135: User’s Reference...
Page 43: Supplementary Cds
Chapter 4. Using the Recovery and Supplementary CDs This chapter describes the applications that are included on the IBM xSeries 135 Supplementary and Recovery CDs and information about how and when you should use them. Using the recovery enablement diskette and Recovery CD The Recovery CD is a startable CD that is used to recover the preinstalled programs on your xSeries 135 appliance server.
Page 44: Using The Supplementary Cd
IBM Advanced Appliance Configuration console and agent installation files. Configuration The IBM Advanced Appliance Configuration agent is preinstalled as a Windows Powered service on the xSeries 135. To install the Advanced Appliance Configuration console, run setup.exe from the x:\IBM Advanced Appliance Configuration directory, where x is the drive letter assigned to your CD-ROM drive.
Page 45: Chapter 5.Installing Options
Important Before you install an optional device in your appliance server, verify that IBM supports that device on your model. You can view the list of supported devices for your model at the following Web site: http://www.ibm.com/pc/compat These instructions are provided to help you to replace parts if needed.
Page 46: Major Components Of The Ibm Xseries 135 Appliance
Major components of the IBM xSeries 135 appliance server The following illustration shows the locations of major components in your server. Clear shield Air baffle Clip Terminator card Heat sink Memory module Microprocessor Fans Light Path Diagnostics Hard disk drive...
Page 47: System Board
System board The illustrations in the following sections show the components on the system board. System board options connectors The following illustration identifies the connectors on the system board. Console (in) USB 1 port (U38) port (J13) Management port USB 2 (J53) port (J15) Serial port A...
Page 48 Reserved. The default setting is Off. Reserved. The default setting is Off. Bypass power-on password. When toggled to the opposite position, bypasses the power-on password, if one is set. Refer to “Setting the password override switch” on page 16. IBM xSeries 135: User’s Reference...
Page 49: System Board Leds
Have a small, flat-blade screwdriver available. • For a list of supported options for your server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. • For your convenience during setup and service you might want to have a location separate from the network where you can temporarily connect the server to a power source (using a separate power cord), keyboard, monitor, and mouse (using a separate C2T device breakout cable).
Page 50: System Reliability Considerations
(If your device is an adapter, place it component side up). Do not place the device on your system unit cover or on a metal table. • Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity. IBM xSeries 135: User’s Reference...
Page 51: Safety Information
Safety information Before installing this product, read the Safety Information book. Antes de instalar este produto, leia o Manual de Informações sobre Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt. Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Page 52 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! IBM xSeries 135: User’s Reference...
Page 53 Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
Page 54 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 55 Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Statement 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 56: Removing The Cover
6. Slide the cover back, then up and off the server. Attention: For proper cooling and airflow, replace the cover before turning on the server. Operating the server for extended periods of time (over 30 minutes) with the cover removed might damage server components. IBM xSeries 135: User’s Reference...
Page 57: Working With Adapters
7. Remove the clear shield that covers the inside of the server. It is not necessary to remove the shield when you are installing memory Note: modules or installing an adapter in a PCI slot. Working with adapters Your server comes with two peripheral component interconnect (PCI) adapter slots on the system board with riser cards installed in them.
Page 58: Adapter Considerations
3. Remove all external cables from the server; then, remove the server from the rack and remove the cover as shown. For more information, see “Removing the cover” on page 44 for instructions. Cover release Screws lever IBM xSeries 135: User’s Reference...
Page 59 4. Remove the expansion-slot clip that holds the expansion-slot cover in place by sliding it upward and off the frame of the server. Expansion slot clip Adapter card Retention latch Expansion slot cover Expansion slot 5. Remove the expansion-slot cover. 6.
Page 60: Hard Disk Drives
Each hard disk drive tray has a status light and an activity light on the upper-right corner of the tray (see “Major components of the IBM xSeries 135 appliance server” on page 34 for the location of the status and activity indicators). These lights show when there is drive activity or, in some cases, when there is a problem with your hard disk drive.
Page 61: Installing Or Replacing A Hard Disk Drive
6. Check the hard disk drive status indicators to verify that the hard disk drives are operating properly. (See “Major components of the IBM xSeries 135 appliance server” on page 34 for the location of the status indicators.) •...
Page 62: Memory
5. Touch the static-protective bag containing the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently. IBM xSeries 135: User’s Reference...
Page 63 6. Install the DIMM in the connector. Attention: To prevent damage to the DIMM connectors, do not force the memory module into the connector. a. Turn the DIMM so that the index slots align correctly with the connector. Note: The DIMM has two index slots, one in the center and the other on the left half of the DIMM connector edge.
Page 64: Microprocessor
If you ever remove the microprocessor and do not replace the microprocessor, you will need to install the terminator card again.). Terminator card Microprocessor Microprocessor connector release lever Rear of server IBM xSeries 135: User’s Reference...
Page 65 6. Install the microprocessor: a. Touch the static-protective bag containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Orient the microprocessor over the microprocessor connector as shown in the following illustration.
Page 66 10. Replace the cover on the server; then, reinstall the server in the rack and connect all external cables. For more information, see “Installing the cover” on page 56 for instructions. 11. Start the server and run the Configuration/Setup Utility program. IBM xSeries 135: User’s Reference...
Page 67: Fan Assembly Replacement
Fan assembly replacement Your server comes with six replaceable fans. Attention: Replace a fan that has failed within 48 hours to help ensure proper cooling. The following illustration shows the replacement of a fan. Air flow Complete the following steps to replace the fan assembly: 1.
Page 68: Installing The Cover
4. Install the screws and secure the cover as shown. 5. Reinstall the server in the rack. 6. Reconnect the power cord and all external cables to the server, then plug the power cords into electrical outlets. IBM xSeries 135: User’s Reference...
Page 69: I/O Connector Locations And Ports
I/O connector locations and ports The following illustration shows the input/output connectors (ports) that are supported and the expansion slots on the rear of the server. Ethernet 1 PCI slot 1 PCI slot 2 Ethernet 2 USB 2 Console Out port USB 1 Console In...
Page 70: Viewing Or Changing The Serial-Port Assignments
USB devices. USB technology provides up to 12 megabits-per-second (Mbps) speed with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft.) per segment. IBM xSeries 135: User’s Reference...
Page 71: Usb-Port Connectors
USB-port connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices. The following table shows the pin-number assignments for the USB-port connectors on the rear of your server. Table 6. USB-port connector pin-number assignments Signal -Data +Data...
Page 72: Video Connector
DDC SCL Auxiliary-device (pointing device) connector On the end of the C2T device breakout cable, there is one auxiliary-device connector that supports a mouse or other pointing device. This connector is identified by the mouse icon. IBM xSeries 135: User’s Reference...
Page 73: Ethernet Ports
Ethernet controllers. Failover for redundant Ethernet ™ The IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI family of adapters are optional redundant network interface cards (NIC adapter) that you can install in your server. If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function.
Page 74: High-Performance Ethernet Modes
Priority Packet information is available on the IBM Networking site at http://www.ibm.com/networking/support on the World Wide Web.
Page 75 802.1p. • The adapters on these devices must support 802.1p. The Ethernet controller in your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. • The adapter cannot be assigned to an adapter team.
Page 76: Ethernet Port Connector
Connecting the IBM xSeries 135 appliance server to the network The IBM xSeries appliance server has two Ethernet connectors that you can use to integrate the appliance server to an existing local area network (LAN). You can use one or both Ethernet ports, but some software features can function properly only if the server is connected to the LAN through Ethernet port 1.
Page 77: Chapter 6.Solving Problems
After you register and create a profile for your xSeries products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For more detailed information about registering and...
Page 78: Server Support
Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
Page 79: Post
POST When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the server. This series of tests is called the power-on self-test or POST. If POST finishes without detecting any problems, a single beep sounds and the first screen of your operating system or application program appears.
Page 80 POST does not support the optional video adapter. This beep combination occurs when you install a video adapter that is incompatible with your server. Replace the optional video adapter with one that the server supports, or use the integrated video controller. IBM xSeries 135: User’s Reference...
Page 81: Post Beep Codes
POST beep codes In addition to the beep codes that are described in “POST beep code descriptions” on page 67, your computer might emit beep codes that are described in the following table. The numbers and hyphens below describe the sequence of beeps and pauses. For example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another pause, and three more consecutive beeps.
Page 82: Post Error Messages
An error was detected in the L1 cache of one of the microprocessors. Action: 1. If you just installed a microprocessor, verify that the microprocessor is installed and seated correctly. 2. If the problem persists, call for service. IBM xSeries 135: User’s Reference...
Page 83 Table 12. POST error messages POST message Description A real-time clock (RTC) error occurred. Action: Call for service. The real-time clock battery has failed. Action: Replace the battery yourself or call for service. You can use the server until you replace the battery. However, you must run the Configuration/Setup Utility program and set the time and date and other custom settings each time you turn on the server.
Page 84 Configuration/Setup Utility program and select Memory Settings from the Advanced Setup menu to enable the DIMM. See “Using the Configuration/Setup Utility program” on page 12. 2. If the problem remains, replace the failing DIMM. If the problem persists, call for service. IBM xSeries 135: User’s Reference...
Page 85 Table 12. POST error messages POST message Description 301 303 An error occurred during the keyboard and keyboard controller test. These error messages also might be accompanied by continuous beeping. Ensure that: Action: • Nothing is resting on the keyboard and pressing a key. •...
Page 86 Install the operating system in your server; then, follow your operating system instructions to shut down and restart the server. 4. During server startup, watch for messages indicating a hardware problem. If the same error message appears, call for service. IBM xSeries 135: User’s Reference...
Page 87 Table 12. POST error messages POST message Description 2400 An error occurred during the testing of the video controller on the system board. This error can be caused by a failing monitor, a failing system board, or a failing video adapter (if one is installed). Verify that the monitor is connected correctly to the video connector.
Page 88 Remove the PCI adapters. If you can start the server without the adapters, reinstall each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it. If the problem persists, call for service. IBM xSeries 135: User’s Reference...
Page 89 Table 12. POST error messages POST message Description 01295085 The ECC checking hardware test failed. Action: Call for service. 01298001 No update data is available for processor 1. Action: Update the system BIOS to a level that supports the microprocessor that is installed in the server.
Page 90: Event/Error Logs
The SCSI devices are configured correctly. If you have verified these items and the problem persists, run the diagnostic programs to obtain additional information about the failing device. If the error remains or recurs, call for service. IBM xSeries 135: User’s Reference...
Page 91: Diagnostic Programs And Error Messages
Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part.
Page 92: Text Messages
4. Select either Extended or Basic from the top of the screen. 5. When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen. IBM xSeries 135: User’s Reference...
Page 93: Viewing The Test Log
Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem persists, call for service. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.
Page 94: Diagnostic Error Message Tables
(where n is the slot number of the failing adapter) If the problem persists, call for service. SCSI controller on system board failed Call for service. register/counter/power test Power supply Failed Voltage sensed by the system is out of range Call for service. IBM xSeries 135: User’s Reference...
Page 95 Table 14. Diagnostic error messages Code Function Result Text message Action Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup 1. Check the system problem error log for the related error (where xyz identifies the microprocessor that is messages. causing the error message) 2.
Page 96 If your server does not have the latest level Test setup error: Corrupt DMI BIOS, information in BIOS installed, update BIOS is not as expected the BIOS to the latest level. If the problem persists, call for service. IBM xSeries 135: User’s Reference...
Page 97 Table 14. Diagnostic error messages Code Function Result Text message Action System cache Aborted Test setup error: BIOS cannot access VPD information If your server does not have the latest level Test setup error: Corrupt DMI BIOS. Information in BIOS installed, update BIOS is not as expected the BIOS to the latest level and run the...
Page 98 Mouse Failed On system board pointing device test failed. Replace the pointing device. If the problem persists, call for service. Video monitor Any message Refer to the information that comes with the monitor. IBM xSeries 135: User’s Reference...
Page 99 Table 14. Diagnostic error messages Code Function Result Text message Action Ethernet Failed In PCI slot n Replace the Ethernet adapter in slot n. If the (where n is the PCI slot number in which the failing problem persists, call for Ethernet adapter is installed) service.
Page 100: Recovering Bios
Use the BIOS flash program to make a BIOS flash diskette. • Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support/, click IBM Server Support, and make the selections for your server. • Contact your IBM service representative.
Page 101: Identifying Problems Using Status Leds
7. Select 1 - Update POST/BIOS from the menu that contains various flash (update) options. 8. When prompted whether you want to save the current code to a diskette, select N. 9. When prompted to choose a language, select a language (from 0 to 7) and press Enter to accept your choice.
Page 102 All or some keys on the server. keyboard do not work. • Make sure that the server and the monitor are turned on. • Try using another keyboard. If the problem persists, call for service. Table 15. Troubleshooting charts IBM xSeries 135: User’s Reference...
Page 103 Device Suggested action The mouse or pointing device • Verify that the mouse or pointing-device cable is securely connected and the does not work. device drivers are installed correctly. • Try using another mouse or pointing device. If the problem persists, call for service. Memory problems Verify that: •...
Page 104 Device Suggested action The screen is blank. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions. If you still cannot find the problem, call for service.
Page 105 Option problems Verify that: • The option is designed for the server. Refer to the "Server Support" flowchart An IBM option that was just for information about obtaining ServerProven compatibility information from installed does not work. the World Wide Web.
Page 106: Troubleshooting An Ethernet Controller
Make sure that you are using the correct device drivers, supplied with your server. • Check for operating-system specific causes for the problem. • Make sure that the device drivers on the client and server are using the same protocol. • Test the Ethernet controller. IBM xSeries 135: User’s Reference...
Page 107: Ethernet Controller Troubleshooting Chart
How you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file). Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have definite symptoms. Table 16.
Page 108: Ethernet Controller Messages
Action: 1. From the Windows NT desktop, click Start -> Control Panel -> Networks -> Adapters. 2. Select your IBM Ethernet adapter from the list. 3. Click Properties -> Advanced. 4. Lower the resource values that apply to the transmit queue.
Page 109 Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that the slot containing the IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI adapter is enabled. See “Using the Configuration/Setup Utility program” on page 12.
Page 110: Replacing The Battery
To order replacement batteries, call 1-800-772-2227 within the United States, and 1- 800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Note: After you replace the battery, you must reconfigure your server and reset the system date and time.
Page 111 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 112: Getting Help, Service, And Information
Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.
Page 113: Service Support
Services available and telephone numbers listed are subject to change without notice. Service support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance...
Page 114: Before You Call For Service
Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software.
Page 115: Using Electronic Support Services
(LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
Page 116: Getting Help By Telephone
Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: •...
Page 117: Getting Help Around The World
International Warranty Service. When you register with the International Warranty Service Office, you will receive an International Warranty Service Certificate that is honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM PC products. For more information or to register for International Warranty Service: •...
Page 118: Enhanced Pc Support Line
Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.
Page 119: Ordering Support Line Services
In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. • In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: • In the U.S., call 1-800-772-2227.
Page 120: Ordering Publications
Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: • In the U.S., Canada, and Puerto Rico, call 1-800-879-2755. • In other countries, contact your IBM reseller or IBM marketing representative.
Page 121: Appendix A. Product Warranties And Notices
1.The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 122 Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
Page 123 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 124: Ibm Statement Of Warranty Worldwide Except
IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 125 WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications.
Page 126: Part 2 - Worldwide Country-Unique Terms
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason.
Page 127 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
Page 128 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
Page 129 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 130: License Agreement For Warranted Programs
The Apache Group, which is reproduced in the Program’s "readme" file or in a file or files referenced by the Program’s "readme" file, and not this Agreement. In particular, IBM is providing the source code for the Apache HTTP Server on an AS-IS BASIS, WITHOUT WARRANTY OF ANY KIND (EITHER EXPRESS OR IMPLIED)
Page 131: Programs
IBM HTTP Server will be subject to the representations and warranties of this Agreement and will be eligible for Program Services. International License Agreement for Non-Warranted Programs Part 1 — General Terms PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE XSERIES 135 APPLIANCE SERVER.
Page 132 (if announced) and potential special or promotional opportunities. 3. Charges and Taxes IBM defines use for the Program for charging purposes and specifies it in the Proof of Entitlement. Charges are based on extent of use authorized. If you wish to increase the extent of use, notify IBM or its reseller and pay any applicable charges.
Page 133: Part 2 - Country-Unique Terms
The following paragraph is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods, or the supply of equivalent goods.
Page 134 Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods or services which IBM provides, if you require the goods and services for the purposes of a business as defined in that Act.
Page 135: Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.
Page 136: Processing Date Data
The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: IBM HTTP Server...
Page 137: Important Notes
IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 138: Australia And New Zealand Class A Statement
This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Page 139: Japanese Voluntary Control Council For Interference (Vcci) Statement
Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 140 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela IBM xSeries 135: User’s Reference...
Page 141: Index
POST preinstallation steps BIOS, restoring boot block jumper electrical input I/O ports environment IBM Advanced Appliance Configu- air temperature cable management ration Utility humidity cabling Agent error connectors on back Console diagnostic code format Ethernet...
Page 142 (IP) address Lights See LEDs Appliance System Manager local area network serial command line Ethernet serial connector diskette IBM Advanced Appliance Con- USB connector figuration Utility ports setting up major components Ethernet hardware management Universal Serial Bus size...
Page 144 Part Number: 24P2803 24P28 3...

IBM eServer 135 xSeries User Reference Manual

Safety Information

Chapter 1.Introducing The Xseries 135 Appliance Server

Chapter 2.Arranging Your Workspace

Chapter 3.Configuring Your Server

Supplementary Cds

Chapter 5.Installing Options

Chapter 6.Solving Problems

Chapter 4 .Using the Recovery and

Appendix A. Product Warranties and Notices

Index

Quick Links

Troubleshooting

Related Manuals for IBM eServer 135 xSeries

Summary of Contents for IBM eServer 135 xSeries

Table of Contents