Page 1 IntelliStation POWER 9112 Model 265 Service Guide SA38-0609-00...
Page 3 IntelliStation POWER 9112 Model 265 Service Guide SA38-0609-00...
Page 4 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11400 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 5: Table Of Contents
Contents Safety Notices . . ix Electrical Safety . . ix Laser Safety Information . Laser Compliance . Data Integrity and Verification . . xi About This Book . xiii ISO 9000 . xiii Related Publications . . xiii Trademarks . .
Page 6 Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure 170 Bus SRN to FRU Reference Table . . 171 Typical Boot Sequence for 9112 Model 265 . . 172 Chapter 6. Loading the System Diagnostics . . 175 Performing Slow Boot .
Page 7 Call-Out Policy Setup Menu . . 199 Customer Account Setup Menu . . 200 Call-Out Test . . 200 System Power-On Methods . . 200 Service Processor Call-In Security . . 201 Service Processor Reboot/Restart Recovery . 202 Boot (IPL) Speed .
Page 8 Configure Nth Boot Device . 243 View System Configuration Components . . 245 System/Service Processor Firmware Update . 246 Firmware Recovery . . 246 Chapter 9. Removal and Replacement Procedures . 247 Handling Static-Sensitive Devices . . 248 Stopping the System .
Page 9 Configuration File Selection . . 314 Examples for Using the Generic Sample Modem Configuration Files . 316 Customizing the Modem Configuration Files . . 316 IBM 7852-400 DIP Switch Settings . . 317 Xon/Xoff Modems . 317 Ring Detection . 317 Terminal Emulators .
Page 10 Prevention Strategy . . 320 Modem Configuration Sample Files . 321 Sample File modem_m0.cfg . . 321 Sample File modem_m1.cfg . . 323 Sample File modem_z.cfg. . 325 Sample File modem_z0.cfg . . 327 Sample File modem_f.cfg . . 329 Sample File modem_f0.cfg .
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v ix v 49 v 50 v 247 v 272 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 12: Laser Safety Information
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 13: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 14 Service Guide...
Page 15: About This Book
Maintenance Analysis Procedures (MAPs) that are not common to other systems. In this book, the 9112 Model 265 are hereafter referred to as the ″system.″ MAPs that are common to all systems are contained in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 16: Trademarks
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: v AIX v IBM v PowerPC v pSeries v e (logo) v IntelliStation Other company, product, and service names may be trademarks or service marks of others.
Page 17: Chapter 1. Reference Information
Chapter 1. Reference Information System Unit Locations Front View Diskette drive Hot-swap disk drives (optional on some systems) Cover release lever CD-ROM drive Media bay Operator panel...
Page 18: Rear View
Rear View PCI slots PCI slots 1-2 (64-Bit/3.3V) PCI slot 3 (64-Bit/5V) PCI slots 4-5 (32-Bit/5V) Parallel connector SCSI connector Attention LED Rack indicator connector Power LED Ethernet connector 2 Serial connector 1 Ethernet connector 1 Serial connector 3 Serial connector 2 Mouse connector Keyboard connector Service Guide...
Page 19: Power Supply Locations
Power Supply Locations Power supply 1 Power supply 2 Filler panel or power supply 3 Power supply 2 power connector Power supply 1 power connector DC power light AC power light Chapter 1. Reference Information...
Page 20: Fan Locations
Fan Locations Fan #1 Fan #2 Fan #3 Fan #4 Service Guide...
Page 21: System Board Locations
System Board Locations Rear serial port (#1) connector Rear power and attention LED connector Processor power connector Processor #2 card connector Processor #1 card connector Power connector Power connector Power connector Power connector Light path card connector Processor fans Blowers Diskette connector Memory card connector Front serial port connector...
Page 22: Memory Dimms Location
Memory DIMMs Location Note: Memory DIMMs must be installed and removed in pairs and in the correct slots. (Slots J1 and J2, J3 and J4, J5 and J6, and so on.) Slot J15 Slot J16 Slot J13 Slot J14 Slot J12 Slot J11 Slot J10 Slot J9...
Page 23: Power Backplane
Power Backplane SCSI backplane power Media devices power System board power System board power System board power System board power Chapter 1. Reference Information...
Page 24: Operator Panel
Operator Panel Power-On Switch Reset Switch Display Attention LED Power-On LED Service Guide...
Page 25: Scsi Ids And Bay Locations
SCSI IDs and Bay Locations Index Bay Location Drive Name SCSI ID Disk Drive (behind operator SCSI ID 0 panel Media SCSI ID 1 IDE CD-ROM IDE (Non-SCSI) SCSI Device SCSI ID 2 Disk Drive SCSI ID 10 Disk Drive SCSI ID 11 Disk Drive SCSI ID 12...
Page 26: System Logic Flow Diagram
System Logic Flow Diagram 32-Bytes 32-Bytes Power3-II Power3-II Cache Cache Processor Card Processor Card 6XX Address CPU Data Bus 16-bytes Memory Data Bus 16-bytes Addr/Cntl System Clock Data Memory Address System Board CPU-MX Bus Arbiter 66MHz Memory Modules (Misc Logic) SP CPU Boot SP Flash...
Page 27: Location Codes
Location Codes This system unit uses physical location codes in conjunction with AIX location codes to provide mapping of the failing field replaceable units. The location codes are produced by the system unit’s firmware and AIX. Physical Location Codes Physical location codes provide a mapping of logical functions in a platform (or expansion sites for logical functions, such as connectors or ports) to their specific locations within the physical structure of the platform.
Page 28: Aix Location Codes
For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9, A-H, J-N, P-Z (O, I, and lower case are omitted) and are equal to the parent bus’s ’ibm, aix-location’ open firmware property. The possible values for CD depend on the adapter/card:...
Page 29 v For pluggable PCI adapters/cards, CD is the device’s devfunc number (PCI device number times 8, plus the function number). The C and D are characters in the range of 0-9, and A-F (hex numbers). Location codes therefore uniquely identify multiple adapters on individual PCI cards.
Page 30 v Second memory card in planar P1: P1-M2 v Memory DIMM 12 on second memory card plugged into planar P1: P1-M2.12 Examples of AIX location codes displayed are as follows: v Integrated PCI adapter: 10-80 Ethernet 10-60 Integrated SCSI Port 1 (internal) 10-88 Integrated SCSI Port 2 (external) v Pluggable PCI adapters:...
Page 31: Aix And Physical Location Code Table
AIX and Physical Location Code Table Physical Location Location Codes Codes P1 - C2 00 - 02 00 - 00 P1 - C1 P1 - V2 00 - 00 P1 - M1 P1 / D1 01 - D1 10 - 60 P1 / Z1 10 - 58 P1 / Q1...
Page 32 Component Name AIX Location Code Physical Location Logical Identification Code Central Electronics Complex (CEC) System Board 00-00 Processor Card 1 00-00 P1-C1 Processor 0 Processor Card 2 00-02 P1-C2 Processor 2 Memory Card 00-00 P1-M1 Memory DIMMs on 00-00 P1-M1.1 thru Extents: Memory Card P1-M1.16...
Page 33 Component Name AIX Location Code Physical Location Logical Identification Code Card in PCI Slot 5 10-78 to 10-7F or P1-I5 1F-xx SCSI Devices SCSI Backplane SCSI Repeater Backplane SCSI Device in bay 10-60-00-0,0 P1/Z1–A0 Internal SCSI Bus ID 0 SCSI Device in bay 10-60-00-1,0 P1/Z1-A1 Internal SCSI Bus ID 1...
Page 34 Component Name AIX Location Code Physical Location Logical Identification Code Battery Battery P1-V2 System VPD module System VPD module L1-N1 Notes: 1. The physical location code for the PCI slots, when empty, uses the P1/Ix notation, where the ’/’ identifies an integrated device (in this case the empty slot). A PCI device plugged into the slot uses the P1-Ix notation, where the ’-’...
Page 35: System Cables
System Cables Power Operator Panel DASD SCSI Power Power Backplane Diskette Signal Power CD-ROM Power Tape SCSI Power Processor Slot SCSI Backplane Processor Slot SCSI Rear Serial Light System Board Port #1 Path LEDs Blower Rear LEDs Blower RJ45 Serial Chapter 1.
Page 36: Specifications
Specifications Dimensions Height 426 mm (16.8 in.) Width 215 mm (8.5 in.. Depth 617 mm (24 in.). Weight Minimum configuration 35.5 kg 78 lbs. Maximum configuration 43.1 kg 94.8 lbs. Electrical Power source loading 0.46 (maximum in kVA) Power source loading (typical in 0.31 kVA) Voltage range (V ac)
Page 37: Power Cables
Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets. Power cables used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA). These power cords consist of the following: v Electrical cables, Type SVT or SJT.
Page 38: Service Inspection Guide
Service Inspection Guide Perform a service inspection on the system when: v The system is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that may affect the safe operation of the equipment.
Page 39: Chapter 2. Diagnostic Overview
Chapter 2. Diagnostic Overview The system uses an integrated set of software diagnostic procedures to facilitate isolation of failing components and system maintenance. This book, along with the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems , is the basis of the diagnostic procedures for the system.
Page 40: Attention Led And Lightpath Leds
The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods. This MAP provides a systematic method of isolation to the failing item or items. Attention LED and Lightpath LEDs The Attention and Lightpath LEDs provide a means to identify failing components in your server.
Page 41: Component Leds
The following illustration shows the LEDs on the indicator panel, located inside the server. Memory System Board Power Board Component LEDs In addition to the indicator panel or display, individual LEDs are located on or near the failing components. The LEDs are either on the component itself or on the carrier of the component (memory card, fan, memory module, CPU).
Page 42: Checkpoints
Checkpoints The system uses various types of checkpoints, error codes, and SRNs, which are referred to throughout this book (primarily in Chapter 4, “Checkpoints” on page 81, Chapter 5, “Error Code to FRU Index” on page 109, Chapter 6, “Loading the System Diagnostics”...
Page 43: Fru Isolation
The manual Electronic Service Agent for the RS/6000 User’s Guide . If the manual is not included, it can be downloaded from the following Web site: ftp://ftp.software.ibm.com/aix/. Using the Service Processor and Electronic Service Agent Features The service processor and Electronic Service Agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment.
Page 44: Electronic Service Agent
operating system to be operational to perform its tasks. If any system failures are detected, the service processor can take predetermined corrective actions. The methods of corrective actions are: v Surveillance v Call home v AIX operating system monitoring Surveillance is a function in which the service processor monitors the system through heartbeat communication with the system firmware.
Page 45 Ethernet. Once alerted to the system failure, the control workstation initiates actions to prepare and send the service request. A modem is required for enabling automated problem reporting to the IBM service center. Configuration files for several types of modems are included as part of the Electronic Service Agent package.
Page 46 Service Guide...
Page 47: Chapter 3. Maintenance Analysis Procedures (Maps)
Chapter 3. Maintenance Analysis Procedures (MAPs) This chapter contains Maintenance Analysis Procedures (MAPs) for the system. Notes: 1. If you replace a FRU, go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems to verify correct system operation.
Page 48: Quick Entry Map
Quick Entry MAP Use the following table to determine your starting point. Quick Entry MAP Table of Contents Problem Description Page No. Service Actions System Stops With an 8-Digit Number Displayed System Stops With a 4-Digit Number Displayed OK Does Not Appear in the Operator Panel Display Before Pressing the Power On Button System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel.
Page 49 Symptom Action Service Actions You have parts to exchange or a 1. Go to Chapter 9, “Removal and Replacement Procedures” corrective action to perform. on page 247. 2. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 50 Symptom Action A bouncing or scrolling ball If an ASCII terminal IS available, connect it to the system remains on the operator panel through serial port 1. display, or the operator panel 1. If the service processor menu is displayed: display is filled with dashes or a.
Page 51 Symptom Action Go to ″MAP 1520: Power″, “Step 1520-2” on page 51. The power LEDs on the operator panel and power supplies do not start blinking within 30 seconds of ac power application and the operator panel display is blank. Go to ″MAP 1520: Power″, “Step 1520-3”...
Page 52 Symptom Action Go to ″MAP 1520: Power″, “Step 1520-3” on page 51 The power LED on the operator panel is on solid, the power LED on the power supply is blinking and OK, STBY or DIAG STBY is displayed on the operator panel display.
Page 53 Symptom Action You have STBY displayed. The service processor is ready. The operating system has been terminated; the system is still powered on. This usually indicates an operating system crash. The service processor menus are available. Look for error codes related to the operating system crash in the service processor error log.
Page 54 Symptom Action No codes are displayed on the Reseat the operator panel cable. If the problem is not operator panel within a few resolved, replace these parts in the following order: seconds of turning on the 1. Operator panel assembly. system.
Page 55 Symptom Action Go to the ″Fast Path MAP″ in the RS/6000 Eserver pSeries You have an SRN. Diagnostic Information for Multiple Bus Systems . See the RS/6000 Eserver pSeries Adapters, Devices, and You suspect a cable problem. Cable Information for Multiple Bus Systems . Go to ″MAP 0020: Problem Determination Procedure″...
Page 56: Map 1020: Problem Determination
MAP 1020: Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to MAP 0020 in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems .
Page 57 Step 1020-1 The following steps analyze a failure to load the diagnostic programs. Note: Before doing the following procedure be aware that: v You are asked questions regarding the operator panel display. v You are also asked to perform certain actions based on displayed POST indicators.
Page 58 Symptom Action The system stopped and a POST indicator is If the POST indicator represents: displayed on the system console and an 8-digit v Memory, record error code M0MEM002. error code is not displayed. v Keyboard, record error code M0KBD000. v SCSI, record error code M0CON000.
Page 59 Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column. Keyboard Type Action Type 101 keyboard (U.S.). Identify by the size of Record error code M0KBD001;...
Page 60 Step 1020-4 1. Turn off, then turn on the system unit. 2. When the keyboard indicator appears, press the F1 key on a directly attached keyboard or the 1 key on an ASCII terminal. 3. When the System Management Services menu appears, check the error log for any errors.
Page 61: Map 1240: Memory Problem Resolution
MAP 1240: Memory Problem Resolution Note: The firmware checkpoint that sent you here could be one of the following: E122, E213, E214, E218, E220 or E3xx. You may also have been sent here by an 8-digit error code. Purpose of This MAP This MAP is used to troubleshoot a problem during the memory test when the system stops at a memory checkpoint and/or a error code is displayed on the operator panel.
Page 62: General Memory Information
General Memory Information Be sure to unplug the power cables before removing or installing the memory DIMMs to avoid damage to them. Memory DIMMs must be installed in matched (size and speed) pairs. Refer to “Memory Card and Memory DIMMs” on page 256 for labeling of the memory card and instructions on DIMM removal and installation.
Page 63 Step 1240-2 1. Turn off the power. 2. Install a pair of memory DIMMs. 3. Turn on the power. Does the system stop with a memory checkpoint or error code displayed on the operator panel? Repeat this step until all the memory DIMMs are installed and tested. If all the memory DIMMs have been installed, reseating the memory DIMMs on the memory card has corrected the problem.
Page 64 Step 1240-4 One of the FRUs remaining in the system unit is defective. 1. Turn off the power. 2. Replace the following FRUs (one at a time) in the order listed. v Memory card v System board v Processor card, processor #1, then processor #2 3.
Page 65: Map 1520: Power
MAP, an SRN in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems , or an error code. 2. The 9112 Model 265 can accommodate three power supplies installed with separate power receptacles on the rear of the system.
Page 66 DANGER To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before relocating the system. Step 1520-1 Check the power supply ac LEDs, the green LED on the rear of the system unit and the power LED on the operator panel. Note: If the condition exists that three power supplies are present, but only two are working, you can verify this situation through the service processor and a warning-level EPOW.
Page 67 Step 1520-2 1. Turn off the power. 2. Unplug the power cables from the power outlet. 3. Unplug the power cables from the system. 4. Check that the power cables have continuity. 5. Check that the power outlet has been wired correctly with the correct voltage. Did you find a problem? Go to “Step 1520-3”.
Page 68 Step 1520-5 One of the cables you unplugged from the power backplane may be defective. 1. Unplug the power cables from the system. 2. Reconnect one of the cables to the power backplane. 3. Connect the power cables to the system. Do the ac LEDs on the power supplies come on within 30 seconds after applying ac power? Replace the last cable that you connected to the power backplane.
Page 69 Step 1520-7 1. Unplug the power cables from the system. 2. Exchange the operator panel electronics assembly. 3. Plug the power cables into the system and wait for OK, STBY or DIAG STBY on the operator panel display. 4. Turn on the power. Does the power LED on the operator panel come on and stay on? Reinstall the original operator panel electronics assembly.
Page 70 Step 1520-9 Note: Either the processor card, system board, or the power supplies may be defective. To test each FRU, exchange the FRUs that have not already been exchanged in the following order: v Power supply 1. v Power supply 2. v Power supply 3 (if installed).
Page 71 Step 1520-10 One of the parts that was removed or unplugged is causing the problem. Install or connect the parts in the following order: 1. Second processor card (if removed). 2. Memory card. 3. PCI adapters, lowest slot to highest slot. 4.
Page 72 Step 1520-12 Shut down the system and remove all power cables from the rear of the system. Exchange the following FRUs in the order listed: 1. Power supply. 2. Power cables to system board. 3. System board. 4. Power backplane. Restart the system and perform error log analysis.
Page 73 Step 1520-14 Because the 9112 Model 265 accommodate redundant power supplies, it is not necessary to power off the system when replacing a power supply. The power supplies are symmetrical, so replacement starts with power supply 1 (the unit closest to the bottom in a Model 6C1 or to the top left in a Model 6E1). Refer to “Power Supply”...
Page 74 Step 1520-15 The problem lies within the system hardware or with the line voltage/wiring. Shut down the system and remove the power cable from the system. Exchange the following FRUs in order: 1. Power cables to system board. 2. System board. 3.
Page 75: Map 1540: Minimum Configuration
MAP 1540: Minimum Configuration Notes: 1. Be sure to unplug the power cords before removing or installing processor card(s), the memory card, or the system board to avoid damage to it. 2. This MAP assumes that a CD-ROM drive is installed and connected to the integrated SCSI or IDE adapter, and a diagnostic CD-ROM is available.
Page 76 Purpose of this MAP This MAP is used to locate defective FRUs not found by normal diagnostics. For this procedure, diagnostics are run on a minimally configured system. If a failure is detected on the minimally configured system, the remaining FRUs are exchanged one at a time until the failing FRU is identified.
Page 77 Step 1540-2 1. Turn off the power. 2. If you have not already done so, configure the service processor with the instructions in note 6 on page 59. Then return here and continue. 3. Exit the service processor menus and remove the power cords. 4.
Page 78 Step 1540-3 One of the FRUs remaining in the system unit is defective. Note: If a memory module is exchanged, ensure that the new DIMM is the same size and speed as the original DIMM. 1. Turn off the power, remove the power cords, and exchange the following FRUs in the order listed: a.
Page 79 Step 1540-4 No failure was detected with this configuration. 1. Turn off the power and remove the power cords. 2. Reinstall the second processor card. 3. Plug in the power cords and wait for the OK on the operator panel display. 4.
Page 80 Step 1540-6 The failure may be caused by the last pair of memory DIMMs installed or the memory card. To isolate the failing FRU, do the following: 1. Turn off the power and remove the power cords. 2. Exchange the last memory DIMM pair installed. 3.
Page 81 Step 1540-8 One of the FRUs remaining in the system unit is defective. 1. Turn off the power and remove the power cords. 2. Exchange the following FRUs in the order listed. a. Memory card b. System board (see notes on page 31) c.
Page 82 Step 1540-9 1. Turn off the power. 2. Reconnect the system console. Notes: a. If an ASCII terminal has been defined as the firmware console, attach the ASCII terminal cable to the S1 connector on the rear of the system unit. b.
Page 83 Step 1540-10 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Plug the IDE cable into the IDE connector on the system board. 4. Plug in the power cords and wait for the OK on the operator panel display. 5.
Page 84 Step 1540-11 The system is working correctly with this configuration. One of the SCSI devices that you disconnected may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3.
Page 85 Step 1540-12 The system is working correctly with this configuration. The backplane may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Connect the signal and power connectors to the backplane. 4.
Page 86 Step 1540-13 The system is working correctly with this configuration. One of the disk drives that you removed is removed from the disk drive cage may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2.
Page 87 Step 1540-14 The system is working correctly with this configuration. The diskette drive may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Plug the diskette drive cable into the diskette drive connector on the system board. 4.
Page 88 Step 1540-15 The system is working correctly with this configuration. One of the devices that you disconnected from the system board may be defective. 1. Turn off the power and remove the power cords. 2. Attach a system board device (parallel, serial port 1, serial port 2, serial port 3, keyboard, mouse, Ethernet, SCSI, keyboard or mouse) that had been removed.
Page 89 Step 1540-16 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed may be defective. 1. Turn off the power and remove the power cords. 2. Install a FRU (adapter) and connect any cables and devices that were attached to the FRU.
Page 90 Step 1540-17 The last FRU installed or one of its attached devices is probably defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4.
Page 91 Step 1540-18 1. Follow the instructions on the screen to select the system console. 2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed, press Enter. 3. Select Advanced Diagnostics Routines. 4. If the terminal type has not been defined, you must use the Initialize Terminal option on the FUNCTION SELECTION menu to initialize the AIX diagnostic environment before you can continue with the diagnostics.
Page 92 Step 1540-20 Does the system have adapters or devices that require supplemental media? Go to “Step 1540-21”. Go to “Step 1540-22”. Step 1540-21 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured. Go to ″MAP 0410: Repair Checkout″...
Page 93 Step 1540-23 The adapter or device is probably defective. If the supplemental medium is for an adapter, replace the FRUs in the following order: 1. Adapter 2. System board (see notes on page 31) If the supplemental medium is for a device, replace the FRUs in the following order: 1.
Page 94 Step 1540-25 One of the FRUs remaining in the system unit is defective. Do the following: 1. Turn off the power. 2. Remove the power cords. 3. Replace the system board (see notes on page 31). 4. Plug in the power cable and wait for OK on the operator panel display. 5.
Page 95 Step 1540-27 The last FRU installed or one of its attached devices is probably defective. 1. Turn off the power. 2. Remove the power cords. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4. Plug in the power cords and wait for OK on the operator panel display. 5.
Page 96 Service Guide...
Page 97: Chapter 4. Checkpoints
Chapter 4. Checkpoints Checkpoints let users and service personnel know what the server is doing, with some detail, while it initializes. These checkpoints are not intended to be error indicators, but in some cases, a server could hang at one of the checkpoints without displaying an 8-character error code.
Page 98: Service Processor Checkpoints
Service Processor Checkpoints Service processor checkpoints are in the range E010 to E0FF. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 88. If you replace FRUs or perform an action, and the problem is still unresolved, go to “MAP 1540: Minimum Configuration”...
Page 99 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E023 Accessing memory card VPD Replace the memory card Location: P1-M1 E025 Service processor accessing VPD. Replace the system board. Location: P1 (See note 3 on page 109.) E026 Service processor accessing VPD.
Page 100 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E051 Reading processor card VPD If one processor is installed: v Replace processor card 1 Location P1-C1 v Replace the system board. Location: P1 (See note 3 on page 109.) If two processor cards are installed: 1.
Page 101 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E070 Configuring modem 1. Try another modem configuration from the service processor menus. 2. Check the cabling between the modem and the system unit. 3. Replace the modem. 4.
Page 102 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E080 Entering service processor recovery 1. Do the following flash recovery flash update process. procedure: a. Insert a newly formatted DOS diskette loaded with service processor firmware into the diskette drive.
Page 103 Table 1. Service Processor Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E0C0 Starting X5 BIST See “Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure” on page 170. E0D0 Creating JTAG scanlog (This procedure Call support could take several minutes.) E0E0 Pulling processor card out of the reset See “Error Codes E0A0, E0B0, E0C0,...
Page 104: Firmware Checkpoints
Firmware Checkpoints Firmware uses progress codes (checkpoints) in the range of E1xx to EFFF. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “Service Processor Checkpoints” on page 82. If you replace FRUs or perform an action, and the problem is still unresolved, go to “MAP 1540: Minimum Configuration”...
Page 105 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E111 Good CRC - jump to composite image See “Unresolved Checkpoint Problems” on page 81. E112 Bad CRC - initialize base memory, stack See “Unresolved Checkpoint Problems” on page 81. E113 Bad CRC - copy uncompressed See “Unresolved Checkpoint Problems”...
Page 106 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E126 Check valid image - start See “Unresolved Checkpoint Problems” on page 81. E127 Check valid image - successful See “Unresolved Checkpoint Problems” on page 81. E128 Disable interrupts, set initial vectors for See “Unresolved Checkpoint Problems”...
Page 107 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E140 Loading boot image See “Unresolved Checkpoint Problems” on page 81. E149 Create boot manager node See “Unresolved Checkpoint Problems” on page 81. E14C Create terminal-emulator node See “Unresolved Checkpoint Problems” on page 81.
Page 108 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E153 End adapter FCODE probe/evaluation 1. If a location code is associated with the checkpoint: v Replace the FRU identified by the location code v Replace, one at a time, the other PCI adapter cards on the same PCI bus.
Page 109 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E156 Create PCI Ethernet node 1. If a location code is associated with the checkpoint: v Replace the FRU identified by the location code v Replace, one at a time, the other PCI adapter cards on the same PCI bus.
Page 110 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E160 CPU node VPD creation Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77. E161 Root node VPD creation Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77.
Page 111 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E172 First pass PCI device probe 1. If a location code is associated with the checkpoint: v Replace the FRU identified by the location code v Replace, one at a time, the other PCI adapter cards on the same PCI bus.
Page 112 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E177 Transfer failure due to TFTP error Refer to “Boot Problems/Concerns” on condition page 106 for general considerations. 1. Turn off, then on, and retry the boot operation. 2. Verify boot list by using the firmware SMS Multiboot menus.
Page 113 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E19F Create EEPROM node. Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77. E1AD Alternating pattern of E1AD and E1DE Go to MAP 1540: Minimum is used to indicate a default catch Configuration, “Step 1540-24”...
Page 114 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1D0 Create PCI SCSI node. 1. If a location code is associated with the checkpoint: v Replace the FRU identified by the location code v Replace, one at a time, the other PCI adapter cards on the same PCI bus.
Page 115 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1DB Create a (floppy) diskette controller Go to MAP 1540: Minimum (FDC) node. Configuration, “Step 1540-24” on page 77. E1DC Dynamic console selection. If a console is attached but nothing is displayed on it, follow the steps associated with ″All display problems″...
Page 116 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1E1 Flash update complete See “Unresolved Checkpoint Problems” on page 81. E1E2 Initialize system I/O Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77. E1E3 PReP boot image initialization. See “Unresolved Checkpoint Problems”...
Page 117 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1EB Verify flash EPROM recovery image. 1. Ensure that the diskette installed contains recovery image appropriate for this system unit. Refer to “Checking the Current Firmware Levels” on page 339. 2.
Page 118 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E1F7 No boot image located. Use the System Management Services menus to modify the boot sequence (also known as boot list ) to include devices that are known to contain a copy of the operating system.
Page 119 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E20B Check MCERs stuck at fault. Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77. E20C Testing L2 cache. 1. Replace the processor card. Location: P1-C1 Location: P1-C2 (See notes on page 109.) 2.
Page 120 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E243 Setup configuration registers. Go to MAP 1540: Minimum Configuration, “Step 1540-24” on page 77. E244 Enable system speaker and send a Go to MAP 1540: Minimum beep. Configuration, “Step 1540-24” on page 77.
Page 121 Table 2. Firmware Checkpoints. (continued) Checkpoint Description Action/ Possible Failing FRU E443 Generate NVRAM configuration variable Suspect a system firmware problem if dictionary words. this problem persists. Verify that the system firmware is at the current release level, update as necessary. See “Unresolved Checkpoint Problems”...
Page 122: Boot Problems/Concerns
Boot Problems/Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive’s LED indicator.
Page 123 Step 3 Try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If an SRN is generated, go to the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual. If diagnostics boot successfully and ″No Trouble Found″ was the result when diagnostics were run against the intended boot device, go to substep 4.
Page 124 Step 4 It is possible that another installed adapter is causing the problem. Do the following: 1. Remove all installed adapters except the one the CD-ROM drive is attached to and the one used for the console. 2. Try to boot the standalone diagnostics again. 3.
Page 125: Chapter 5. Error Code To Fru Index
Chapter 5. Error Code to FRU Index The Error Code to FRU Index lists error symptoms and possible causes. The most likely cause is listed first. Use this index to help you decide which FRUs to replace when you are servicing the system. Performing Slow Boot To fully analyze all of the available information, perform the following steps before continuing or doing a hardware repair or replacement, especially if the error is related to...
Page 126: Firmware/Post Error Codes
assembly should be replaced, swap the VPD from the old operator panel to the new one. If the existing VPD module must be replaced, call technical support for recovery instructions. If recovery is not possible, notify the system owner that new keys for licensed programs may be required.
Page 127 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20D0000F Self-test failed on device, no Check the System Management error/location code information available. Services error log entry (described in “Step 1020-4” on page 44) for this error code.
Page 128 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20E00017 Cold boot needed for password entry. Turn off, turn on system unit. 20EE0003 IP parameter requires 3 dots ″.″ Enter valid IP parameter. Example: 000.000.000.000 20EE0004 Invalid IP parameter.
Page 129 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 20EE000A Pointer to the operating system found in Values normally found in nonvolatile nonvolatile storage. storage that point to the location of an operating system were not found. This can happen for either of two reasons: v Your installed operating system does not support storing the values.
Page 130 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 21A00xxx SCSI DASD device errors Notes: 1. Before replacing any system components, ensure that the: a. Controller and each device on the SCSI bus is assigned a unique SCSI ID.
Page 131 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 21F20xxx SCSI read/write optical. Refer to 21A00xxx for a description and repair action for the xxx value. 22000001 Internal wrap test failed. Replace adapter. 22001001 Internal wrap test failed. Replace adapter.
Page 132 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25010007 Image has bad CRC. 1. Power-on the system unit. 2. Do the following flash recovery procedure: a. Insert a newly formatted DOS diskette loaded with service processor firmware into the diskette drive.
Page 133 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A0xxx1 L2 cache controller problem. 1. Replace the processor card. Location: P1-C1 Location: P1-C2 2. Replace the system board. Location: P1 (See notes on page 109.) See error code 2B2xxx22 for xxx definitions.
Page 134 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A80012 Data corruption detected, some data Refer to NVRAM error notes on page partitions may have been preserved. 117. 25A80100 NVRAM data validation check failed. Turn off, turn on system unit and retry the operation before replacing any system component.
Page 135 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25A80998 NVRAMRC script evaluation error - Execution of a command line within command line execution error the NVRAM configuration variable “NVRAMRC” (script) resulted in a “throw” being executed. This script can be modified by the system firmware SMS utilities, the operating system, PCI adapter ROM code or...
Page 136 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU Memory Error Notes Use the location code obtained from the SMS Error Log utility (described in “Step 1020-4” on page 44) to identify which memory DIMM (or memory DIMM pair) the error is reported against. Memory error codes are in the form 25Cyyxxx where yy indicates memory DIMM present detect-bits (PD-bits) and xxx indicates the last 3 digits of the error code.
Page 137 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 25Cyy006 Memory DIMM failed inter-extent test. 1. Replace the memory card. Location: P1-M1 2. Replace the processor card. Location: P1-C1 Location: P1-C2 See Memory Error Notes on page 120 for more information.
Page 138 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 26020002 Invalid PCI adapter device ID. 1. Move adapter to another slot (behind a different PCI bridge). 2. Check for available firmware updates for adapter. Apply update if available.
Page 139 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 26800Cxx Machine check occurred. If the location code shown on the operator panel identifies a card slot: 1. Replace the adapter in the slot identified. 2. Replace system board. Location: P1 (See note 3 on page 109.) If the location code shown does not...
Page 140 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 28030xxx RTC errors RTC Error Notes 1. Errors reported against the real time clock (RTC) can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage.
Page 141 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 28030006 Processor frequency measurement error 1. Verify that the current level of the system firmware is installed. 2. Replace the processor card Location: P1-C1 Location: P1-C2 3.
Page 142 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 29A00004 Keyboard stuck key test failed. 1. Keyboard 2. Replace the system board. Location: P1 (See note 3 on page 109.) 29B00004 Mouse not present/detected. 1. Mouse 2.
Page 143 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00012 Service processor reports self-test failure. 1. Unplug the system power cable and wait until the system power indicator remains off and the operator panel is blank. 2.
Page 144 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00050 Service processor reports system Replace the operator panel. operator panel VPD module not present Location: L1 or not recognizable. (See note 2 on page 109.) Note: Swap the old VPD module from the old operator panel control assembly to the new one.
Page 145 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00104 Service processor firmware update file is 1. Obtain new level of service the same level as the service processor processor firmware. firmware, update cancelled. 2. Retry operation. 2BA00200 Service processor firmware update error Service processor firmware update occurred, update not completed.
Page 146 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00303 Service processor reports slow fan 1. Replace fan 4. number 4. Location: F4 2. Replace the system board. Location: P1 (See note 3 on page 109.) 2BA00309 Service processor reports generic cooling 1.
Page 147 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00315 Service processor reports 5 V under 1. Replace the power supply. voltage alert. Location: P3-V1 Location: P3-V2 Location: P3-V3 2. Replace the power backplane. Location: P3 3.
Page 148 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00324 Service processor reports 5 V standby 1. Replace the power supply. over voltage alert. Location: P3-V1 Location: P3-V2 Location: P3-V3 2. Replace the power backplane. Location: P3 3.
Page 149 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00337 Service processor reports memory critical 1. Check for cool-airflow obstructions over temperature slow shutdown request. to the system. 2. Check fans for obstructions that prevent them from normal operation (example: a cable caught in the fan, preventing it from spinning)
Page 150 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 2BA00351 Service processor reports generic AC 1. Replace the power supply. power loss EPOW. Location: P3-V1 Location: P3-V2 Location: P3-V3 2. Replace the system board. Location: P1 (See note 3 on page 109.) 2BA00352 Service processor reports loss of AC 1.
Page 151 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40100005 Loss of system power detected. 1. Possible temporary AC power loss. Turn on the power. If the system boots, use the AIX Service Aids to reset the System Attention indicator and the Lightpath indicators.
Page 152 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40110000 Loss of a redundant power supply was 1. If a location code is displayed with detected this error code, replace the part at that location. 2.
Page 153 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40110004 Low voltage detected in power supply 1. If a location code is displayed with main enclosure. this error code, replace the part at that location. 2.
Page 154 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40110008 Thermal failure detected in power supply 1. If a location code is displayed with main enclosure. this error code, replace the part at that location. 2.
Page 155 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4011000C Overvoltage detected on 5 volt line in 1. If a location code is displayed with power supply main enclosure this error code, replace the part at that location.
Page 156 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40110010 Current sharing fault detected in power 1. If a location code is displayed with supply main enclosure this error code, replace the part at that location. 2.
Page 157 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111022 Overvoltage detected on 5.0 volt line 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 158 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111062 Overvoltage detected on the -12 volt line 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 159 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111093 A low 2.5 V reading detected. 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 160 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111101 Power good signal low on either If AIX is running, check the AIX error processor card 1 or processor card 2. log to find out which processor card is failing.
Page 161 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40111162 A high PCI -12 voltage was detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 162 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 401111C2 A low PCI -12 voltage was detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 163 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40112033 High 2.5 V reading detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 164 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40112063 Critically low 1.8 V reading detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 165 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40112082 Low 5.0 voltage reading detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 166 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 401120C2 A low -12 voltage was detected 1. If a location code is displayed with this error code, replace the part at that location. 2. Replace the power supplies one-at-a-time.
Page 167 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40200053 An inlet memory temperature condition 1. Check system unit fans. detected. (Critically high temperature Locations: F1, F2, F3, F4 sensed at the air flow inlet.) 2.
Page 168 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 40D00200 Processor initialization failed. Location code will point to failing FRU. 40D00201 JTAG chip ID miscompare. Replace the failing FRU pointed to by the location code. 40D00202 Hot-swap SCSI backplane failure Replace the hot-swap backplane.
Page 169 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 450000D2 System bus protocol/transfer error 1. Replace the FRU as indicated by (checkstop) the physical location code displayed on the operator panel. 2. Check the service processor error log for additional FRUs.
Page 170 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 45C00000 Memory checkstop. (Uncorrectable 1. Attempt to reboot the system in memory error.) service mode to preserve the AIX error log. If the reboot fails, attempt to boot from the CD-ROM. If the reboot is successful, run diagnostics in problem determination mode to determine...
Page 171 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000C2 I/O bus time-out, access or other error 1. If a physical location code is (checkstop) displayed in the operator panel or by AIX diagnostics, replace the FRU as indicated by the location code.
Page 172 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000C5 Mezzanine/system bus address parity 1. Replace the FRU as indicated by error. (checkstop) the physical location code displayed on the operator panel. 2. Check the service processor error log for additional FRUs.
Page 173 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000D8 A generic memory controller 1. Try to reboot the system into detected-checkstop has occurred. online diagnostics service mode to preserve the AIX error log. Run diagnostics in problem determination mode to determine the cause of the failure.
Page 174 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 460000D9 A generic I/O memory controller-detected 1. Try to reboot the system into checkstop has occurred. online diagnostics to preserve the AIX error log. Run diagnostics in problem determination mode to determine the cause of the failure.
Page 175 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B20000A The processor has been deconfigured. 1. Replace the processor card. Location: P1-C1 Location: P1-C2 2. Replace the system board. Location: P1 (See note 3 on page 109.) 4B200043 Service processor reports JTAG fail 1.
Page 176 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B200060 The processor cards are not properly Reseat the processor cards. seated Location: P1-C1 Location: P1-C2. 2. Remove the power cord from the system. If both processor cards are installed, remove the second card and reapply power.
Page 177 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B276851 Processor BIST failed Replace the processor card. Location: P1-C1 Location: P1-C2 4B2xxx00 Checkstop 1. Press Enter on an attached ASCII terminal keyboard to go into the service processor menus.
Page 178 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxx01 Checkstop-slot 1 failure 1. Attempt to reboot the system into online diagnostics to preserve the AIX error log. If the reboot fails, attempt to boot from the CD-ROM. If the reboot is successful, run diagnostics in problem determination mode to determine...
Page 179 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxx11 Machine check - 1 (stuck active) 1. Remove the processor card in slot 2 (P1-C2), if installed, and see if the problem is resolved. If resolved, replace the processor card in P1-C2.
Page 180 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxxC1 Processor card internal cache controller 1. Replace the FRU as indicated by error (checkstop) the physical location code displayed on the operator panel. 2. Check the service processor error log for any possible additional FRUs.
Page 181 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4B2xxxC8 A generic processor-detected checkstop 1. Try to reboot the system into has occurred. online diagnostic to preserve the AIX error log. Run diagnostics in problem determination mode to determine the cause of the failure.
Page 182 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4BA00800 Unknown error. 1. Check level of service processor firmware. If not the latest, apply update. 2. Call service support. 4BA00826 Service processor cannot call home. 1.
Page 183 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4BA10002 SSC SRAM fail Go to “MAP 1540: Minimum Configuration” on page 59. 4BA10003 The service processor hardware self-test Replace the system board. failed. Location: P1 (See note 3 on page 109.) 4BA10004 The service processor firmware failed.
Page 184 Table 3. Firmware Error Codes. (continued) Error Code Description Action / Possible Failing FRU 4BA80014 NVRAM (CRC) checksum fail. This is a recoverable temporary condition, unless followed by 4BA80015. If the system hangs at this error code: 1. Remove, then reapply AC power. The service processor settings (modem speeds and call-out numbers, for example) may have...
Page 185: Memory Dimm Present Detect Bits (Pd-Bits)
Memory DIMM Present Detect Bits (PD-Bits) The following table expands on the Memory Error Notes found on page 120, where yy is the PD value in the table below and xxx are the last three digits of the error code. Use these values to identify the type of memory that generated the error.
Page 186: Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 And 40A00000 Recovery Procedure
Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure If checkpoint E0A0, E0B0, E0C0, E0E0, E0E1 or error code 40A00000 is displayed on the operator panel, do the following: 1. Ensure that the diagnostics and the operating system are shut down. 2.
Page 187: Bus Srn To Fru Reference Table
Bus SRN to FRU Reference Table This table is used to locate defective FRUs within the system board PCI and ISA buses. The table indicates which devices should be tested for each SRN. For this procedure, if possible, diagnostics are run on the system board bus devices with all adapters removed from the failing bus.
Page 188: Typical Boot Sequence For 9112 Model 265
(See notes on page 109.) Typical Boot Sequence for 9112 Model 265 After the ac power is turned on, the system support controller (SSC) startup begins, and releases reset to the service processor. If the SSC cannot communicate with the service processor, the LCD displays 4BA00000.
Page 189 v The system firmware displays the device name or device icon being tested. After the keyboard name or icon appears, the user can enter the System Management Services menu by pressing the 1 key (if ASCII terminal) or the F1 key (if graphics terminal).
Page 190 Service Guide...
Page 191: Chapter 6. Loading The System Diagnostics
Chapter 6. Loading the System Diagnostics The system diagnostics can be booted using either the default boot list or the customized service mode boot list. (The service mode boot list can be modified using the system diagnostics ″Display or Change Bootlist″ service aid. The service mode boot list cannot be modified under the System Management Services.) Performing Slow Boot To fully analyze all of the available information, perform the following steps before doing...
Page 192: Default Boot List And Service Mode Boot List
2. Turn off the system. 3. Wait 30 seconds, and turn on the system. 4. After the keyboard indicator appears during startup, and before the tone sounds, press the F6 key on a directly attached keyboard (or the number 6 key on an ASCII terminal).
Page 193: Chapter 7. Using The Service Processor
Chapter 7. Using the Service Processor The service processor menus enable you to configure service processor options and to enable and disable functions. Service processor menus are available using an ASCII terminal when the server is turned off and the service processor is operating with standby power. Service processor menus are also available when server power is on and the service processor has detected a server problem (such as surveillance failure).
Page 194 The following table contains a summary of the service processor functions and the methods for invoking them. Service Processor Functions Service AIX Service SMS (ASCII or Processor Aids (ASCII or graphics Menus (ASCII graphics terminals) terminals) terminals) View System Environmental Conditions Read System POST Errors Read Service Processor Error Logs View Progress Indicators from last Boot...
Page 195: Service Processor Menus
Service Processor Menus The service processor menus are divided into the following groups: v General user menus - the user must know the general-access password. v Privileged user menus - the user must know the privileged-access password. This section describes these menus, how to access them, and the functions associated with each option within the menus.
Page 196: General User Menu
The AIX service aid, Save or Restore Hardware Management Policies, can be used to save your settings after initial setup or whenever the settings must be changed for system operation purposes. It is strongly recommended that you use this AIX service aid for backing up service processor settings to protect the usefulness of the service processor and the availability of the server.
Page 197 v Read Service Processor Error Logs Displays the service processor error logs. The time stamp in this error log is coordinated universal time (UTC), also known as Greenwich mean time (GMT). AIX error logs have additional information available and are able to time stamp the errors with local time. See “Service Processor Error Log”...
Page 198: Privileged User Menus
Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware Firmware Level: ct010717 Copyright 2001, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 199: Service Processor Setup Menu
Service Processor Setup Menu The Service Processor Setup menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged-access Password 2. Change General-Access Password 3. Enable/Disable Console Mirroring: Currently Disabled 4. Start Talk Mode 5. OS Surveillance Setup Menu 6.
Page 200 The following table illustrates what you can access with the privileged-access password and the general-access password. Privileged-Access Password General-Access Password Resulting Menu None None MAIN MENU displays None MAIN MENU displays None Users with password see the MAIN MENU. Users see menus associated with the entered password v Change Privileged-access Password Set or change the privileged-access password.
Page 201 For this reason, updating only the service processor firmware using the service processor menus is not recommended. See the Web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions. The service processor firmware update image must be written onto a DOS-formatted diskette.
Page 202: Serial Port Snoop Setup Menu
Serial Port Snoop Setup Menu This menu can be used to setup serial port snooping, in which the user can configure serial port 1 as a ″catch-all″ reset device. From the main service processor menu, select option 1, Service Processor Setup Menu, then select option 8 (Serial Port Snoop Setup Menu).
Page 203: System Power Control Menu
System Power Control Menu The menu is used to set power control options. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Disabled 2. Ring Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4. Power-On System 5. Power-Off System 6.
Page 204 v Reboot/Restart Policy Setup Menu Reboot describes bringing the system hardware back up from scratch, for example, from a system reset or power-on. The reboot process ends when control passes to the operating system loading (or initialization) process. Restart describes activating the operating system after the system hardware reinitialized.
Page 205 The following table describes the relationship among the operating system and service processor restart controls: OS Automatic Service Processor to Service Processor System Response Reboot/Restart Use OS-Defined Enable Supplemental AfterCrash Setting Restart Policy? Restart Policy? None None Restarts None None Restarts False False...
Page 206 v Boot Mode Menu Allows users to set the system to automatically start a specific function on the next system start. This setting applies to the next boot only and is reset to the default state of being disabled following a successful boot attempt. BOOT MODE MENU 1.
Page 207: System Information Menu
If more than one option is enabled, the system recognizes only the option corresponding to the smallest menu number. For example, if options 4 and 2 were enabled, the system recognizes only Option 2: Service Mode Boot from Saved List. After a boot attempt, all enabled options are disabled.
Page 208 The progress indicator codes are listed from top (latest) to bottom (oldest). If the <--- arrow occurs, use the 4-digit checkpoint or 8-character error code being pointed to as the beginning of your service actions. v Read Service Processor Error Logs Displays error conditions detected by the service processor.
Page 209 v Memory Configuration/Deconfiguration Menu: Use this menu to view and modify the dual inline memory module (DIMM) configuration. If it is necessary to take one of the memory DIMMs offline, this menu allows you to deconfigure a DIMM and then reconfigure the DIMM at a later time. The configuration process takes place during system power-on.
Page 210: Language Selection Menu
If this option is chosen, the following screen is displayed: Do you wish to: 1. Make the rack/system indicator blink/reset the state 2. Clear all lightpath LEDs 98. Return to Previous Menu 1>> If option 1 is chosen, the rack indicator/system attention LED can be set or reset (turned on or off).
Page 211: Call-In/Call-Out Setup Menu
Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system. CALL-IN/CALL-OUT SETUP MENU 1. Modem Configuration Menu 2. Serial Port Selection Menu 3. Serial Port Speed Setup Menu 4. Telephone Number Setup Menu 5.
Page 212: Modem Configuration Menu
Modem Configuration Menu Entries at the top of the Modem Configuration Menu display the status of the current selections. Selections are made in the sections, labeled Modem Ports and Modem Configuration File Name. Select the serial port that you want to activate and then select the modem configuration file for the modem on the port.
Page 213: Serial Port Speed Setup Menu
Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities. Serial Port Speed Setup Menu 1. Serial port 1 speed: Currently 9600 2. Serial port 2 speed: Currently 9600 98.
Page 214 1. At least one of the preceding three telephone numbers must be assigned in order for the call-out test to execute successfully. 2. Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 215: Call-Out Policy Setup Menu
Call-Out Policy Setup Menu This menu allows you to set call-out policy. Call-Out Policy Setup Menu 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98.
Page 216: Customer Account Setup Menu
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer account number: Currently Unassigned 2. Customer RETAIN login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 217: Service Processor Call-In Security
Note: For security, if the system is powered on by the remote power-on by ring indicate signal and the service processor detects a battery failure, the service processor causes the system to power off. See “Service Processor Call-In Security” for more information. v Unattended start mode - refer to Enable/Disable Unattended Start Mode on page 187.
Page 218: Service Processor Reboot/Restart Recovery
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The reboot process ends when control passes to the operating system loading (or initialization) process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 219: Memory Boot-Time Deconfiguration (Memory Repeat Gard)
recoverable and irrecoverable error indications. The firmware uses the error signatures in the hardware to analyze and isolate the error to a specific processor. The processors that are deconfigured remain offline for subsequent reboots until the faulty processor hardware is replaced. This function allows users to manually deconfigure or re-enable a previously deconfigured processor through the service processor menu.
Page 220: Service Processor System Monitoring - Surveillance
Service Processor System Monitoring - Surveillance Surveillance is a function in which the service processor monitors the system, and the system monitors the service processor. This monitoring is accomplished by periodic samplings called heartbeats . Surveillance is available during two phases: v System firmware startup (automatic) v Operating system run time (optional) System Firmware Surveillance...
Page 221: Call Out
To call out before restart, set Call-Out before restart to Enabled from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 222: Console Mirroring
Console Mirroring Console mirroring allows a user on a local ASCII terminal to monitor the service processor activities of a remote user. Console mirroring ends when the service processor releases control of the serial ports to the system firmware. System Configuration for Console Mirroring The following describes the system configuration for console mirroring: v Modem connected to one serial port and enabled for incoming calls v Local ASCII terminal connected to the other serial port.
Page 223: Service Processor Firmware Updates
For this reason, updating only the service processor firmware using the service processor menus is not recommended. See the Web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions. The service processor firmware update image must be written onto a DOS-formatted diskette.
Page 224: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase AIX Login Prompt Available Pre-Standby Phase This phase is entered when the server is connected to a power source.
Page 225: Bring-Up Phase
The service processor configures the modem (if installed) so that incoming calls can be received or outgoing calls can be placed. v Dial In Monitor incoming phone line to answer calls, prompt for a password, verify the password, and remotely display the standby menu. The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function.
Page 226: Service Processor Procedures In Service Mode
If the device driver is installed and surveillance enabled, the service processor monitors the system heartbeat. If the heartbeat times out, the service processor places an outgoing call. This is different from the bring-up phase scenario where two reboot attempts are made before placing an outgoing call. Service Processor Procedures in Service Mode When the system is in service mode, the following service processor parameters are suspended:...
Page 227: Chapter 8. Using System Management Services
Chapter 8. Using System Management Services Use the System Management Services menus to view information about your computer and to perform such tasks as setting passwords and changing device configurations. If you have chosen a graphical display as your system console, you can use the graphical System Management Services described below.
Page 228: System Management Services
After the System Management Services starts, the following screen displays. System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK> prompt. This should only be done by service personnel to obtain additional debug information. Service Guide...
Page 229 The System Management Services screen contains the following choices. Config: Enables you to view your system configuration. Go to “Config” on page 214. Multiboot: Enables you to set and view the default operating system, modify the boot sequence, access the open firmware command prompt, and work with other options.
Page 230: Config
Config By selecting this icon, you can view information about the setup of your system unit. A list similar to the following appears when you select the Config icon. Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Memory Card slot 1, Module Slot =1 size=512MB...
Page 231: Multiboot
Multiboot The options available from this screen allow you to view and set various options regarding the operating system and boot devices. Select Software Install Boot Software Default From Sequence Multiboot Startup EXIT Chapter 8. Using System Management Services...
Page 232 The following describes the choices available on this screen. Select Software: This option is used when more than one operating system is installed on the same disk drive. AIX does not support multiple operating systems on a single disk drive. Multiple AIX images can be installed on separate disk drives;...
Page 233 Boot Sequence: Enables you to view and change the custom boot list (the sequence in which devices are searched for operating system code). You may choose from 1 to 5 devices for the custom boot list. The default boot sequence is: 1.
Page 234: Utilities
Utilities Selecting this icon enables you to perform various tasks and view additional information about your system unit. The following describes the choices available on this screen. Password ErrorLog RIPL Spin Delay SCSI id Console Exit Password: Enables you to set password protection for turning on the system unit and for using system administration tools.
Page 235 RIPL (Remote Initial Program Load): Enables you to select a remote system from which to load programs through a network adapter when your system unit is first turned on. This option also allows you to configure network adapters, which is required for RIPL. Go to “RIPL” on page 226. SCSI ID: Allows you to view and change the addresses (IDs) of the SCSI controllers attached to your system unit.
Page 236: Password
Password Select this icon to perform password-related tasks. Power-On Access Remove Remote <Off> Privileged Access Remove Exit Power-On Access Password Setting a Power-On Access password helps protect information stored in your system unit. If a power-on access password is set for your system unit, the power-on access status icon is shown in the locked position.
Page 237 Enter Password Press Enter when you are finished; you must type the password again for verification. Verify Password If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon appears with the error code 20E00000.
Page 238 A password becomes effective only after the system is turned off and back on again. Attention: If no user-defined bootlist exists and the power-on-access password has been enabled, you are asked for the power-on-access password at startup every time you boot your system. Remote Mode Remote Mode: The remote mode, when enabled, allows the system to start from the defined boot device.
Page 239 Press Enter when you are finished; you must type the password again for verification. Verify Password If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon displays with the error code 20E00001.
Page 240: Spin Delay
Spin Delay Select this icon to change the spin-up delay for SCSI hard disk drives attached to your system. Spin-up delay values can be entered manually or you can use a default setting. All values are measured in seconds. The default is two seconds. After you have entered the new spin-up delay values, use the arrow keys to highlight the Save icon and press Enter.
Page 241: Error Log
Error Log Selecting this icon displays the log of errors that your system has recorded during operations. System Error Log Date Time Error Code Location 1. 00/04/13 00:51:32 25C38005 P1-M1.10 2. No entry Clear Exit Selecting the Clear icon erases the entries in this log. This error log only shows the first and last errors.
Page 242: Ripl
RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the following selections. Ping Config Set Address Exit Service Guide...
Page 243 Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code. Remote IPL Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Save Exit If any of the addresses is incomplete or contains a number other than 0 to 255, an error message displays when you select the Save icon.
Page 244 Ping The Ping icon allows you to confirm that a specified address is valid by sending a test transmission to that address. Ping Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Exit Adapter To change an address, press the backspace key on the highlighted address until the old address is completely deleted.
Page 245 Selecting the Ping icon displays a screen in which you select the communications (token-ring or Ethernet) to be used to send test transmissions. <Ping> Token Ring, slot #=4 ethernet, (Integrated) Ping Exit To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. Note: Clicking with the mouse sends the ping.
Page 246 Config The Config icon allows you to configure network adapters that require setup. Selecting the Config icon causes a list of the adapters requiring configuration to display. To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2.
Page 247: Scsi Id
SCSI ID Select this icon to view and change the addresses (IDs) of the SCSI controllers attached to your system unit. To change a SCSI controller ID, highlight the entry by moving the up or down arrow keys, then use the spacebar to scroll through available IDs. After you have entered the new address, use the left or right arrow keys or mouse to highlight the Save icon and press Enter.
Page 248: Firmware Update
7. When the main menu displays, choose Utilities, then perform an update of the system firmware by following the prompts that are displayed. Attention: A companion service processor firmware update may be required. See the Web site at http://www.rs6000.ibm.com/support/micro to get additional information on companion levels and detailed update instructions. Service Guide...
Page 249: Text-Based System Management Services
Text-Based System Management Services The text-based System Management Services are available if an ASCII terminal is attached to your system. The text-based System Management Services make it possible for you to view information about your system and to perform such tasks as setting passwords and changing device configurations.
Page 250: Select Language
Main Menu Select Language Change Password Options View Error Log Setup Remote IPL (Initial Program Load) Change SCSI Settings Select Console Select Boot Options View System Configuration Components System/Service Processor Firmware Update -------------------------------------------------------------------------------------------------- Navigator keys: X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _ Select Language...
Page 251: Change Password Options
Change Password Options The Change Password Options screen enables you to select from password utilities. Password Utilities 1 Set Privileged-Access Password 2 Remove Privileged-Access Password 3 Unattended Start Mode <OFF> -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _...
Page 252: View Error Log
View Error Log Use this option to view or clear your system’s error log. A screen similar to the following displays when you select this option. Error Log Date Time Error Code Location Entry 1. 01/04/96 12:13:22 25A80011 00-00 Entry 2. no error logged 1.
Page 253: Setup Remote Ipl (Initial Program Load)
Setup Remote IPL (Initial Program Load) This option allows you to enable and set up the remote startup capability of your system unit. You must first specify the network parameters. Network Parameters 1. IP Parameters 2. Adapter Parameters 3. Ping -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu...
Page 254 Selecting the Adapter Parameters option allows you to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays. Device Slot Hardware Address 1. ethernet 0004AC5E08D2 2. token-ring 0020357A0530 3. ethernet Integrated 0004ACE4020B --------------------------------------------------------------------------------------------------...
Page 255 Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: Select Data Rate 1. 10 Mbps 2. 100 Mbps 3. Auto -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _...
Page 256: Change Scsi Settings
After choosing which adapter to use to ping the remote system, you must provide the addresses needed to communicate with the remote system. Ping IP Address 1. Client IP Address [129.132.4.20] 2. Server IP Address [129.132.4.10] 3. Gateway IP Address [129.132.4.30] 4.
Page 257: Select Boot Options
Device option on this menu. The AIX Documentation library is available at the following Web address: http://www.ibm.com/servers/aix/library/techpubs.html. AIX documentation is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 258: Select Boot Device
Software Default: This option is used when more than one operating system is installed on the same disk drive. AIX does not support multiple operating systems on a single disk drive. Multiple AIX images can be installed on separate disk drives; the desired disk drive can be selected for booting using the Select Boot Device function in System Management Services or the AIX diagnostic service aid Display or Change Bootlist.
Page 259: Configure Nth Boot Device
Select Boot Devices 1 Display Current Settings 2 Restore Default Settings 3 Configure 1st Boot Device 4 Configure 2nd Boot Device 5 Configure 3rd Boot Device 6 Configure 4th Boot Device 7 Configure 5th Boot Device -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services --------------------------------------------------------------------------------------------------...
Page 260 Options display a screen similar to the following: Configure Nth Boot Device Device Current Device Number Position Name Diskette Port E2 - 100/10 Ethernet Adapter (Integrated) Port E1 - 100/10 Ethernet Adapter Integrated) IDE CD-ROM SCSI 36.4 MB Hard Disk id=@0,0 (Integrated) -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu...
Page 261: View System Configuration Components
View System Configuration Components This option provides information about the setup of your system unit. A screen similar to the following displays. Device Name Power PC, POWER3 375 MHz L2-Cache 4096K Power PC, POWER3 375 MHz L2-Cache 4096K Memory Memory card slot=1, module slot=1 size=512MB Memory card slot=1, module slot=2 size=512MB Memory card slot=1, module slot=3 size=512MB Memory card slot=1, module slot=4 size=512MB...
Page 262: System/Service Processor Firmware Update
Detailed instructions on using the SMS utilities to update system and service processor firmware can be obtained from the following Web site: http://www.rs6000.ibm.com/support/micro If you are not able to obtain firmware update images or instructions from this Web site, contact your service representative.
Page 263: Chapter 9. Removal And Replacement Procedures
Chapter 9. Removal and Replacement Procedures Servicing of this system can be performed with the system either in the vertical or horizontal position. Before performing any of the removal or replacement procedures in this chapter, read the following notice. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system.
Page 264: Handling Static-Sensitive Devices
Handling Static-Sensitive Devices Attention: Adapters, planars, diskette drives, and disk drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags to prevent this damage. Take the following precautions: v If you have an antistatic wrist strap available, use it while handling the device. v Do not remove the device from the antistatic bag until you are ready to install the device in the system.
Page 265: Front Door
Front Door The following procedures cover removal and replacement of the front door on the system. Removal Refer to the following illustration while you perform the steps in this procedure. Flange Front door 1. Unlock and open the system door (2). 2.
Page 266: Replacement
Replacement Refer to the following illustration while you perform the steps in this procedure. Flange Front door 1. Set the door (2) on the bottom hinge. 2. Press the flange (1) downward while pressing the top of the door toward the system, until the flange connects with the top hinge.
Page 267: Service Access Cover
Service Access Cover The following procedures cover removal and replacement of the service access cover. Cover-release latch Cover Removal 1. If you are planning to install or remove any part other than a hot-swap hard disk drive, hot-swap power supply, or hot-swap fan, turn off the system and all attached devices and disconnect all external cables and power cords.
Page 268: Replacement
Replacement 1. Align the service access cover (2) with the left side of the system, about 25 mm (1 inch) from the front of the system; place the bottom of the left-side cover on the bottom rail of the left side of the chassis. 2.
Page 269: Bezels
Bezels The following procedures cover removal and replacement of the bezel. Removal Refer to the following illustrations while you perform the steps in this procedure. Bezel-release lever Bezel Side with bezel tabs and slots To remove the bezel: 1. Remove the service access cover as described in “Service Access Cover” on page 251.
Page 270: Processor And Memory Card Cover
Processor and Memory Card Cover The following procedures cover removal and replacement of the processor and memory card cover. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2.
Page 271: Cec Cage
CEC Cage The following procedures cover removal and replacement of the CEC cage. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2. If you have not already done so, unplug the system power cables from the electrical outlets.
Page 272: Memory Card And Memory Dimms
Memory Card and Memory DIMMs The following procedures cover removal and replacement of the memory card and memory DIMMs. Before performing these procedures, read “Handling Static-Sensitive Devices” on page 248. Memory Card Removal 1. If you have not already done so, shut down the system as described in “Stopping the System”...
Page 273 Attention: To prevent damage to the card and the card connectors, open or close the retention latches at the same time. 6. Remove the card from the connector. Chapter 9. Removal and Replacement Procedures...
Page 274: Memory Dimm Removal
Memory DIMM Removal 1. If you have not already done so, remove the memory card as described in “Memory Card Removal” on page 256 2. Locate the memory DIMM connectors, and determine which DIMM you want to remove. Note: Memory DIMMs must be removed in pairs from the correct slots. (Slots J1 and J2, J3 and J4, J5 and J6, and so on.) Slot J15 Slot J16...
Page 275 3. Remove the memory DIMM by pushing the tabs out on the memory connectors. Push Locking Tabs Out to Release Memory Module Chapter 9. Removal and Replacement Procedures...
Page 276 Memory DIMM Replacement 1. With one hand, touch any metal surface of the chassis to minimize static electrical charges, and then pick up the memory DIMM. 2. Locate the memory DIMM connector on the memory card. Note: Memory DIMMs must be installed in pairs in the correct slots. (Slots J1 and J2, J3 and J4, J5 and J6, and so on.) 3.
Page 277: Memory Card Replacement
Memory Card Replacement 1. Open the retention latches. Both latches should be in an upright position. See the following illustration. Attention: To prevent damage to the card and to the card connectors, open or close both retention latches at the same time. Chapter 9.
Page 278 2. Align the card with the card guides and card connector. Processor Card 1 Processor Card 2 Connector Connector Memory Card Connector 3. Close the retention latches, securing the card into the connector. 4. Replace the covers as described in “Service Access Cover” on page 251. Service Guide...
Page 279: Processor Card
Processor Card The following procedures cover removal and replacement of the processor card. Before performing these procedures, read “Handling Static-Sensitive Devices” on page 248. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System”...
Page 280: Replacement
Replacement 1. Open the retention latches. Both retention latches should be in an upright position. See the following illustration. Attention: To prevent damage to the card and to the card connectors, open or close both retention latches at the same time. 2.
Page 281 3. Close the retention latches, securing the card into the connector. 4. Replace the covers as described in “Service Access Cover” on page 251. Chapter 9. Removal and Replacement Procedures...
Page 282: Adapters
Adapters The following procedures cover removal and replacement of the adapters. Before performing these procedures, read “Handling Static-Sensitive Devices” on page 248. Note: This system does not support hot-plugging of PCI adapters. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System”...
Page 283: Replacement
Adapter retainer flap Adapter retention latch Adapter 6. If you are removing a long adapter, press on the touchpoint on the adapter retainer flap (1) at the end of the slot nearest the front of the system, and rotate the adapter retainer flap upward.
Page 284 3. Set any jumpers or switches as described by the adapter manufacturer. 4. Install the adapter. Adapter retention latch Adapter retainer flap Adapter a. Carefully grasp the adapter (5) by its top edge or upper corners, and align it with the expansion slot on the system board.
Page 285 Attention: Power cannot be restored to the adapter slot if the tab is not lowered into place. d. If opened previously, close the adapter retainer flap (4). 5. Connect any needed external cables to the adapter and route through the cable management arm.
Page 286: System Board
System Board The following procedures cover removal and replacement of the system board. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2. If you have not already done so, unplug the system power cable from the electrical outlet.
Page 287: Replacement
Replacement Replace in reverse order. Chapter 9. Removal and Replacement Procedures...
Page 288: Power Supply
Power Supply The following procedures cover removal and replacement of the power supplies. DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Removal Your system comes with two power supplies. You can add a third power supply to provide redundant power.
Page 289 Refer to the following illustration while performing the steps in this procedure. Power supply Filler panel Cable-restraint bracket Power cord connector Handle on power supply (in open position) AC power light DC power light Note: You do not need to turn off the power to the system to install hot-swap power supplies if your system has a redundant (third) power supply installed.
Page 290: Replacement
1. If your system does not have a redundant (third) power supply installed, turn off the power to the system and peripheral devices. Otherwise, go to the next step. 2. To remove the power supply (1): a. Unplug the power cord connector from the power supply. Attention: Be careful when you remove the hot-swap power supply;...
Page 291 Refer to the following illustration while performing the steps in this procedure. Power supply Filler panel Cable-restraint bracket Power cord connector Handle on power supply (in open position) AC power light DC power light Note: You do not need to turn off the power to the system to install hot-swap power supplies if your system has a redundant (third) power supply installed.
Page 292 2. Install the power supply (1) in the bay: a. Place the handle (5) on the power supply in the open position (that is, perpendicular to the power supply) and slide the power supply into the chassis. b. Gently close the handle to seat the power supply in the bay. 3.
Page 293: Operator Panel
Operator Panel The following procedures cover removal and replacement of the operator panel. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2. If you have not already done so, unplug the system power cables from the electrical outlets.
Page 294: System Vital Product Data (Vpd) Update Procedure
3. At the command prompt, type the code which accesses the hidden menus. If necessary, call your local support center to obtain the code. This menu is for IBM Authorized use only. If you have not been authorized to use this menu, please discontinue use immediately.
Page 295 installed. VPD Serial Number has been programmed successfully. The current TM field is: xxxx-xxx Do you want to change the TM field (y/n)? 6. Type y (yes) if the system unit’s type/model (TM) you are working on is different from the one listed on the screen. 7.
Page 296: Power Backplane
Power Backplane The following procedures cover removal and replacement of the power backplane. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2. If you have not already done so, unplug the system power cables from the electrical outlet.
Page 297: Scsi Backplane
SCSI Backplane The following procedures cover removal and replacement of the SCSI backplane. Removal 1. If you have not already done so, shut down the system as described in “Stopping the System” on page 248. 2. If you have not already done so, unplug the system power cables from the electrical outlet.
Page 298: Media Devices (Cd-Rom, Tape, Or Disk Drive)
Media Devices (CD-ROM, Tape, or Disk Drive) The following procedures cover removal and replacement of the media devices. Before performing these procedures, read “Handling Static-Sensitive Devices” on page 248. Removal 1. Remove the service access cover. See “Service Access Cover” on page 251. 2.
Page 299: Replacement
Replacement 1. Touch the static-protective bag containing the drive to any unpainted metal surface on the system, then, remove the drive from the bag and place it on a static-protective surface. 2. Set any jumpers or switches on the device according to the documentation provided with the drive.
Page 300: Battery
Battery The following procedures cover removal and replacement of the battery. CAUTION: A lithium battery can cause fire, explosion, or severe burn. Do not recharge, disassemble, heat above 100°C (212°F), solder directly to the cell, incinerate, or expose cell contents to water. Keep away from children. Replace only with the part number specified for your system.
Page 301: Replacement
7. Locate the battery on the system board. Plastic Battery Mount Battery Processor Card Connectors Rear Battery Clip Memory Card Connector Battery P/N 15F8409 8. Pry the battery out of its mount using your fingernail. After the top of the battery has cleared the plastic mount, pull it up and out of the system board.
Page 302: Hot-Swap Disk Drives
Hot-Swap Disk Drives The following procedures cover removal and replacement of the hot-swap disk drives. Note: You do not have to power off the system to remove a hot-swap disk drive from the system. Before you perform these procedures, ensure that the customer has taken appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration.
Page 303: Configuring (Replacing)
13. See the AIX System Management Guide: Operating System and Devices to finish the drive configuration. This publication is available at the following Web address: http://www.ibm.com/systems/aix/library/. Select Technical Publications. This publication is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD files onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 304: Removal
Removal 1. Unlock and open the system door. Attention: To maintain proper system cooling, do not operate the system for more than two minutes without either a drive or a filler panel installed for each bay. 2. Remove the disk drive (1) by placing the handle (2) on the drive to the open position (perpendicular to the drive) and pulling the hot-swap tray from the bay.
Page 305: Replacement
Replacement 1. Install the hard disk drive in the hot-swap bay: a. Ensure the tray handle is open (perpendicular to the drive). b. Align the drive/tray assembly so that it engages the guide rails in the bay. c. Push the drive assembly into the bay until the tray handle engages the lock mechanism.
Page 306: Hot-Swap Fan Assembly
Hot-Swap Fan Assembly The following procedures cover removal and replacement of the hot-swap fan assemblies. Note: You do not need to turn off the power to the system to replace a hot-swap fan assembly. The following illustration shows the replacement of a hot-swap fan assembly. Refer to this illustration while performing the steps in this procedure.
Page 307: Replacement
Attention: To ensure proper system cooling, do not remove the service access cover for more than 30 minutes during this procedure. 2. Determine which of the following fan assemblies to replace by checking the fan LEDs on the diagnostic LED panel (see “Attention LED and Lightpath LEDs” on page 24) and the LEDs located on the fan assemblies.
Page 308 Service Guide...
Page 309: Chapter 10. Parts Information
Chapter 10. Parts Information This chapter contains parts information for the 9112 Model 265.
Page 310: System Parts
System Parts Service Guide...
Page 311 00N6453 Up to 2 Slide 00N6451 Up to 2 Media filler See note CD-ROM drive 21P6569 Cover Assembly (IBM) includes door and keylock 21P7174 Cover Assembly (OEM) includes door and keylock See note Up to 6 Hot-swap DASD 21P6581 Up to 6...
Page 312: System Internal Cables
System Internal Cables Power Operator Panel DASD SCSI Power Power Backplane Diskette Signal Power CD-ROM Power Tape SCSI SCSI Processor Slot Backplane Power Processor Slot SCSI Rear Serial Light System Board Port #1 Path LEDs Blower Rear LEDs Blower RJ45 Serial Service Guide...
Page 313 Index Number FRU Part Units Per Description Number Assembly 21P6647 Fan power cable 21P6653 Rear LED cable 21P6657 Rear serial port #1 cable 21P6648 Processor power cable 21P6649 Up to 2 Processor power cable 21P6650 Operator panel cable 21P6655 SCSI cable 53P1466 CD-ROM signal cable 00N6573...
Page 314: Scsi Cables
SCSI Cables Operator Panel SCSI DASD Media Processor Slot Processor Slot CD-ROM Rear Serial System Board Port #1 Rear LEDs SCSI SCSI Backplane SCSI Cable 21P6655 Service Guide...
Page 315 Operator Panel SCSI DASD DASD SCSI DVD RAM TAPE Processor Slot SCSI CD-ROM (IDE) Processor Slot DVD RAM (SCSI) Rear Serial System Board Port #1 Rear LEDs SCSI SCSI Backplane SCSI Cable 21P6923 SCSI Cable 53P0457 Chapter 10. Parts Information...
Page 316 Operator Panel SCSI DASD DASD SCSI DVD RAM TAPE Processor Slot SCSI CD-ROM (IDE) Processor Slot DVD RAM (SCSI) Rear Serial System Board Port #1 Rear LEDs SCSI SCSI Backplane PCI Adapter SCSI Cable 53P1673 SCSI Cable 53P1674 Service Guide...
Page 317 Operator Panel SCSI DASD SCSI DASD Processor Slot Processor Slot CD-ROM (IDE) Rear Serial System Board Port #1 Rear LEDs SCSI Cable 09P6025 Chapter 10. Parts Information...
Page 318: Keyboards And Mouse (White)
Keyboards and Mouse (White) Index Number FRU Part Units Per Description Number Assembly 93H8120 Keyboard, 101 United States English (ID 103P) 93H8123 Keyboard, 102 Spanish (ID 171) 93H8125 Keyboard, 102 Arabic (ID 238) 08L0904 Keyboard, 102 Belgium French (ID 120) 08L0905 Keyboard, 102 Belgium (ID 120) 08L0906...
Page 319: Keyboards And Mouse (Black)
Keyboards and Mouse (Black) Index Number FRU Part Units Per Description Number Assembly 07L9446 Keyboard, 101 United States English (ID 103P) 07L9447 Keyboard, 102 Canada French (ID 058) 07L9448 Keyboard, 102 Canada French (ID 445) 07L9449 Keyboard, 102 Spanish (ID 171) 07L9450 Keyboard, 104 Brazil Portuguese (ID 275) 07L9451...
Page 320 Index Number FRU Part Units Per Description Number Assembly 07L9479 Keyboard, US English ISO9995 (ID 103P) 07L9480 Keyboard, 106 Japan (ID 194) 07L9481 Keyboard, 101 Chinese/US (ID 467) 07L9482 Keyboard, 103 Korea (ID 413) 07L9483 Keyboard, 101 Thailand (ID 191) 08L0362 Three Button Mouse (Black) 09P4455...
Page 321: Appendix A. Environmental Notices
The battery(s) must be recycled or disposed of properly. Recycling facilities may not be available in your area. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used sealed lead acid, nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment.
Page 322 Notes: LWAd is the declared (upper limit) sound power level for a random sample of machines. (1B = 10dB) LpAm is the mean value of the A-weighted sound pressure level at the 1-meter bystander positions for a random sample of machines. 3.
Page 323: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
Page 324 Service Guide...
Page 325: Appendix C. Service Processor Setup And Test
Appendix C. Service Processor Setup and Test For your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service Processor Setup Checklist 1.
Page 326: Testing The Setup
Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration”...
Page 327: Serial Port Configuration
Return to the “Telephone Number Setup Menu” on page 197 to enter the actual telephone numbers your server will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1.
Page 328 Service Guide...
Page 329: Appendix D. Modem Configurations
Appendix D. Modem Configurations The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup.
Page 330: Configuration File Selection
If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 315. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 317 for the correct switch settings.
Page 331 See your modem manual for more information. Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 332: Examples For Using The Generic Sample Modem Configuration Files
Setup F Setup F0 Setup F1 (Rare) AT&T DataPort 2001 (Ring interrupt only on first ring) Bocamodem 1440E Hayes Smart Modem IBM 5841 IBM 5843 IBM 7851 IBM 7852-10 IBM 7855 USRobotics 36.6K Sportster Zoom V.32 Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided.
Page 333: Ibm 7852-400 Dip Switch Settings
4. Save the changes. IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the...
Page 334: Terminal Emulators
The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled. If your modem produces an interrupt on only the first ring, set Ring Indicate Power-On to start on the first ring. Otherwise, you can choose to start Ring Indicate Power-On on any ring count.
Page 335: Recovery Strategy
Consult your modem manual for its specific response scheme for the &Dn command. Two strategies are available for dealing with the modem’s response to DTR: v Recovery v Prevention Before you use one of these strategies, determine if your server’s modem is set up correctly to respond to DTR.
Page 336: Prevention Strategy
Prevention Strategy The disconnect is caused by the operating system when it initializes the Primary Console. The tests listed in “Transfer of a Modem Session” on page 318 are conducted with the remote terminal selected as the primary console to manifest the modem’s response to DTR transitions.
Page 337: Modem Configuration Sample Files
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 338 send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses.
Page 339: Sample File Modem_M1.Cfg
Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 340 # *E0=data compression disabled # E0=echo disabled ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r" # Trellis modulation disabled # Retrain with adaptive rate expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "ATV0X0S0=2\r" # Numeric response code # AT compatible messages # Answer on 2nd ring...
Page 341: Sample File Modem_Z.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 342 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
Page 343: Sample File Modem_Z0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 344 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r"...
Page 345: Sample File Modem_F.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 346 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 347 # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix D. Modem Configurations...
Page 348: Sample File Modem_F0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 349 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect:...
Page 350 done # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Service Guide...
Page 351: Sample File Modem_F1.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 352 timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 353 error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix D. Modem Configurations...
Page 354 Service Guide...
Page 355: Appendix E. Firmware Updates
Gregorian date of the firmware. Check the Web site at http://www.rs6000.ibm.com/support/micro for the latest level of downloadable firmware. If the version of system firmware installed on your system is older than (has an earlier date than) the system firmware shown on the web site, you should consider downloading and applying the update.
Page 356 After the firmware update file has been written into the /tmp/fwupdate directory, verify its existence by entering the following command: ls /tmp/fwupdate/cc*.img The update file name will have the format ccyyddd.img . The cc indicates that this is a combined image for the server, yy is the last two digits of the year, and ddd is the Julian date of the update file.
Page 357: Index
Index account number 200 deconfiguring adapters 266 disk drives 286 removal 266 diagnostics 175 replacement 267 boot list 176 AIX codes 15 online 175 AIX location codes 12 standalone 175 AIX operating system documentation 241 system 175 attention and lightpath LEDs 24 diagnostics overview 23 diagram system logic flow 10...
Page 358 hot-swap fan assembly 290 menus (continued) removal 290 service processor serial port selection 196 replacement 291 service processor serial port snoop setup 186 service processor serial port speed setup 197 service processor setup 183 indicator panel 24 service processor system information 191 isolation, FRU 27 service processor system power control 187 service processor telephone setup 197...
Page 359 power supply (continued) replacement (continued) removal 272 power distribution board 280 replacement 274 power supply 274 power supply locations 3 processor card 264 power-on methods 200 SCSI backplane 281 primary console 320 service access cover 252 privileged user menus 182 system board 271 privileged-access password, changing 184 replacing...
Page 360 service processor menus (continued) telephone number 197 voice phone number 198 service processor procedures in service mode 210 VPD update procedure 278 service provider 197 specifications 20 specifications, power cables 21 web sites SRN to FRU 171 AIX library 241 start talk mode 184 STBY 208 stopping the system 248...
Page 361 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 362 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0609-00 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ PLACE POSTAGE STAMP...
Page 364 Printed in U. S. A. February 2002 SA38-0609-00...

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Intellistation power 9112 265

IBM 265 Service Manual

Chapter 1. Reference Information

Chapter 2. Diagnostic Overview

Chapter 3. Maintenance Analysis Procedures (Maps)

Chapter 4. Checkpoints

Chapter 5. Error Code to FRU Index

Chapter 6. Loading the System Diagnostics

Chapter 7. Using the Service Processor

Chapter 8. Using System Management Services

Chapter 9. Removal and Replacement Procedures

Chapter 10. Parts Information

Appendix A. Environmental Notices

Appendix B. Notices

Appendix C. Service Processor Setup and Test

Appendix D. Modem Configurations

Appendix E. Firmware Updates

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Summary of Contents for IBM 265