Page 1 Intellistation POWER 9112 Model 265 User’s Guide SA38-0608-00...
Page 3 Intellistation POWER 9112 Model 265 User’s Guide SA38-0608-00...
Page 4 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11400 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 5: Table Of Contents
Contents Safety Notices . . xi Electrical Safety . . xi Laser Safety Information . xiii Laser Compliance . . xiii Data Integrity and Verification . . xv About This Book . . xvii ISO 9000 . . xvii Online Publications . .
Page 6 Write-Protecting 3.5-Inch Diskettes . . 16 Loading and Unloading the 3.5-Inch Diskette . . 17 Using the CD-ROM Drive . . 17 Front View of CD-ROM Drive . . 18 Understanding the Status Lights . . 18 Handling Compact Discs .
Page 7 Console Mirroring . . 52 System Configuration for Console Mirroring . . 52 Service Processor Firmware Updates . . 53 Service Processor Error Log . . 53 Service Processor Operational Phases . . 54 Pre-Standby Phase . . 54 Standby Phase . .
Page 8 Running the Online Diagnostics in Service Mode (Service Mode IPL) . . 97 Running the Online Diagnostics in Concurrent Mode . . 98 Running the Online Diagnostics in Maintenance Mode . . 99 Standalone Diagnostic Operation . . 100 Running the Standalone Diagnostics . .
Page 9 Hardfile Attached to SCSI Adapter (non-RAID) . . 122 Hardfile Attached to PCI SCSI RAID Adapter . 123 Optical Media . . 123 Diskette Format . . 124 Gather System Information . . 124 Generic Microcode Download . 124 Hot Plug Task . .
Page 10 Configuration File Selection . . 174 Examples for Using the Generic Sample Modem Configuration Files . 176 Customizing the Modem Configuration Files . . 176 IBM 7852-400 DIP Switch Settings . . 177 Xon/Xoff Modems . 177 Ring Detection . 177 Terminal Emulators .
Page 11 Sample File modem_f.cfg . . 189 Sample File modem_f0.cfg . 192 Sample File modem_f1.cfg . 195 Index . 199 Contents...
Page 12 User’s Guide...
Page 13: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xi A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 14 DANGER To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before relocating the system. User’s Guide...
Page 15: Laser Safety Information
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 16 User’s Guide...
Page 17: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 18 User’s Guide...
Page 19: About This Book
ISO 9000 registered quality systems were used in the development and manufacturing of this product. Online Publications IBM Eserver pSeries publications are available online. To access the online books, visit our Web site at: http://www.ibm.com/servers/eserver/pseries/library/hardware_docs/ Related Publications The following publications provide additional information about your system unit:...
Page 20: Ergonomic Information
The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation. The address is: http://www.us.pc.ibm.com/healthycomputing Trademarks The following terms are trademarks of International Business Machines Corporation in...
Page 21: Chapter 1. Introducing The System
Chapter 1. Introducing the System This chapter provides information on the system features of the 9112 Model 265. System Features Bus Architecture Five PCI slots are available: v Two 64-bit PCI full-size slots at 50 MHz (can also run at 33MHz), 3.3 volts v One 64-bit PCI full-size slots at 33 MHz, 5 volts v Two 32-bit PCI full-size slots at 33 MHz, 5 volts Processors...
Page 22: Mouse
Mouse v Three-button Operator Panel v 32-character LED diagnostics display v Power and Reset buttons Input/Output Ports v 25-pin Parallel v 9-pin Serial (3) v Keyboard v Mouse v Ultra3 160 SCSI v Integrated Drive Electronics (IDE) v 10BaseT5 and 100BaseTX Ethernet Security Features v Power-on password v Privileged-access password...
Page 23: Front View
Front View Diskette drive Hot-swap disk drives (optional) Cover release lever CD-ROM drive Media bay Operator panel Chapter 1. Introducing the System...
Page 24: Rear View
Rear View PCI slots 1-5 PCI slots 1-2 64-bit/3.3V PCI slot 3 PCI slots 4-5 64-bit/5V 32-bit/3.3V Parallel connector SCSI connector Attention LED Rack indicator connector Power LED Ethernet connector 2 Serial connector 1 Ethernet connector 1 Serial connector 3 Serial connector 2 Mouse connector Keyboard connector...
Page 25: Operator Panel
Operator Panel Power-On Switch Reset Switch Display Attention LED Power-On LED Chapter 1. Introducing the System...
Page 26 User’s Guide...
Page 27: Chapter 2. Using The System
Chapter 2. Using the System This chapter provides information on how to start and use the system. Starting the System Unit 1. Set the power switches of the attached devices to On. Note: When the system is plugged in but not powered on, the Power-On LED flashes slowly.
Page 28: Operator Panel
Operator Panel Number Component Name Component Description Power-On Switch Turns the system drawer’s power on and off. Reset Switch Function depends upon the operating system. Power-On LED Glows green when the system is powered on and blinks slowly when the system is in standby mode. System Attention LED Glows amber when the system is in the following states: (System Fault/System...
Page 29: Attention Led And Lightpath Leds
Attention LED and Lightpath LEDs The Attention and Lightpath LEDs provide a means to identify failing components in your server. Operator Panel Display When a failing component is detected in your server, the Attention LED is turned on. To further help you identify the failing component, go to the indicator panel (see “Indicator Panel”...
Page 30: Indicator Panel
Indicator Panel You can access the indicator panel without any tools. The panel provides enough information to identify the area that needs attention. The panel contains a group of amber LEDs that indicate which functional area of the system is experiencing the fault (such as Power, CPUs, Memory, Fans).
Page 31: Component Leds
The following illustration shows the LEDs on the indicator panel, located inside the server. Memory System Board Power Board Component LEDs In addition to the indicator panel or display, individual LEDs are located on or near the failing components. The LEDs are either on the component itself or on the carrier of the component (memory card, fan, memory module, CPU).
Page 32: Reporting The Problem
Reporting the Problem After you have determined which component is failing, report the problem. 1. Record the following information before calling for service: v Machine type and model v Server serial number v Any error codes that appear in the operator panel display or console v Any LEDs lit on the indicator panel 2.
Page 33: Using The Keyboards
Using the Keyboards There are several keyboards available for the system. The keyboards have various keys that enter data and control the cursor location. The keyboards can be engraved for the languages of various countries. The functions of each keyboard depend on the software used. The character sets for the keyboards are contained and explained in the documentation for your operating system.
Page 34: Using The Three-Button Mouse
Using the Three-Button Mouse The mouse is a hand-operated locating device. A three-button mouse is available for use with the system. Consult your application publication for the exact use of the three-button mouse. You can use the mouse to perform such functions as positioning a cursor, selecting items from a menu, or moving around in your document much easier and faster than if you used only the keyboard.
Page 35: Cleaning The Mouse
Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball. Rough surfaces can also cause the pads located on the bottom of the mouse to prematurely wear. A deeply pitted surface could cause erratic operation of the mouse.
Page 36: Using The 3.5-Inch Diskette Drive
Using the 3.5-Inch Diskette Drive The system unit has a 1.44 MB diskette drive installed vertically in the front. The 1.44 MB diskette drive can format, read, and write diskettes compatible with the following diskette drives: v 1.0 MB diskettes with 720 KB formatted data capacity v 2.0 MB diskettes with 1.44 MB formatted data capacity (High Density) Format the diskette according to its specified capacity.
Page 37: Loading And Unloading The 3.5-Inch Diskette
Loading and Unloading the 3.5-Inch Diskette To load a diskette into the drive, insert the diskette in the diskette drive with the labeled metal shutter first. Push the diskette into the drive until you hear a click. The click indicates that the diskette is securely in position in the drive. To unload the diskette, push the diskette-unload button.
Page 38: Front View Of Cd-Rom Drive
Front View of CD-ROM Drive Compact Disc Tray Emergency Eject Hole Load/Unload Button Status Light Volume Control Headphone Jack Understanding the Status Lights The status lights indicate the operational status of the drive. The various conditions are as follows: If light is: Condition is: Drive is in standby mode with or without a disc loaded.
Page 39: Handling Compact Discs
Handling Compact Discs Compact discs are high-density media that must be handled with care and kept clean to ensure that they remain readable. Use the following precautions to ensure reliability: v Hold the compact disc by the edges. Do not touch the surface of the compact disc. v To remove dust or fingerprints, wipe the compact disc from the center to the outside of the compact disc as shown, using a lint-free cloth.
Page 40: Loading A Compact Disc
Loading a Compact Disc To load a compact disc into the drive, do the following: 1. Press the Load/Unload button to open the tray. The tray slides out of the drive. 2. Place the compact disc in the tray with the label facing up. 3.
Page 41: Using The Service Processor And Service Director Features
Using the Service Processor and Service Director Features The service processor and service director features protect users against unnecessary system downtime by keeping support personnel (both internal and external) aware of any unexpected changes in the system environment. In combination, the two features provide a flexible solution to automated system maintenance.
Page 42: Service Director
Unlike the service director, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functionally for a set of systems. Prior to installing the service director feature, ensure that you have the latest levels of service processor microcode and system firmware.
Page 43: Chapter 3. Using The Service Processor
Chapter 3. Using the Service Processor The service processor menus enable you to configure service processor options and to enable and disable functions. Service processor menus are available using an ASCII terminal when the server is turned off and the service processor is operating with standby power. Service processor menus are also available when server power is on and the service processor has detected a server problem (such as surveillance failure).
Page 44 The following table contains a summary of the service processor functions and the methods for invoking them. Service Processor Functions Service AIX Service SMS (ASCII or Processor Aids (ASCII or graphics Menus (ASCII graphics terminals) terminals) terminals) View System Environmental Conditions Read System POST Errors Read Service Processor Error Logs View Progress Indicators from last Boot...
Page 45: Service Processor Menus
Service Processor Menus The service processor menus are divided into the following groups: v General user menus - the user must know the general-access password. v Privileged user menus - the user must know the privileged-access password. This section describes these menus, how to access them, and the functions associated with each option within the menus.
Page 46: General User Menu
The AIX service aid, Save or Restore Hardware Management Policies, can be used to save your settings after initial setup or whenever the settings must be changed for system operation purposes. It is strongly recommended that you use this AIX service aid for backing up service processor settings to protect the usefulness of the service processor and the availability of the server.
Page 47 v Read Service Processor Error Logs Displays the service processor error logs. The time stamp in this error log is coordinated universal time (UTC), also known as Greenwich mean time (GMT). AIX error logs have additional information available and are able to time stamp the errors with local time. See “Service Processor Error Log”...
Page 48: Privileged User Menus
Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware Firmware Level: ct010717 Copyright 2001, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 49: Service Processor Setup Menu
Service Processor Setup Menu The Service Processor Setup menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged-access Password 2. Change General-Access Password 3. Enable/Disable Console Mirroring: Currently Disabled 4. Start Talk Mode 5. OS Surveillance Setup Menu 6.
Page 50 The following table illustrates what you can access with the privileged-access password and the general-access password. Privileged-Access Password General-Access Password Resulting Menu None None MAIN MENU displays None MAIN MENU displays None Users with password see the MAIN MENU. Users see menus associated with the entered password v Change Privileged-access Password Set or change the privileged-access password.
Page 51 For this reason, updating only the service processor firmware using the service processor menus is not recommended. See the Web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions. The service processor firmware update image must be written onto a DOS-formatted diskette.
Page 52: Serial Port Snoop Setup Menu
Serial Port Snoop Setup Menu This menu can be used to setup serial port snooping, in which the user can configure serial port 1 as a ″catch-all″ reset device. From the main service processor menu, select option 1, Service Processor Setup Menu, then select option 8 (Serial Port Snoop Setup Menu).
Page 53: System Power Control Menu
System Power Control Menu The menu is used to set power control options. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Disabled 2. Ring Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4. Power-On System 5. Power-Off System 6.
Page 54 v Reboot/Restart Policy Setup Menu Reboot describes bringing the system hardware back up from scratch, for example, from a system reset or power-on. The reboot process ends when control passes to the operating system loading (or initialization) process. Restart describes activating the operating system after the system hardware reinitialized.
Page 55 The following table describes the relationship among the operating system and service processor restart controls: OS Automatic Service Processor to Service Processor System Response Reboot/Restart Use OS-Defined Enable Supplemental AfterCrash Setting Restart Policy? Restart Policy? None None Restarts None None Restarts False False...
Page 56 v Boot Mode Menu Allows users to set the system to automatically start a specific function on the next system start. This setting applies to the next boot only and is reset to the default state of being disabled following a successful boot attempt. BOOT MODE MENU 1.
Page 57: System Information Menu
If more than one option is enabled, the system recognizes only the option corresponding to the smallest menu number. For example, if options 4 and 2 were enabled, the system recognizes only Option 2: Service Mode Boot from Saved List. After a boot attempt, all enabled options are disabled.
Page 58 The progress indicator codes are listed from top (latest) to bottom (oldest). If the <--- arrow occurs, use the 4-digit checkpoint or 8-character error code being pointed to as the beginning of your service actions. v Read Service Processor Error Logs Displays error conditions detected by the service processor.
Page 59 v Memory Configuration/Deconfiguration Menu: Use this menu to view and modify the dual inline memory module (DIMM) configuration. If it is necessary to take one of the memory DIMMs offline, this menu allows you to deconfigure a DIMM and then reconfigure the DIMM at a later time. The configuration process takes place during system power-on.
Page 60: Language Selection Menu
If this option is chosen, the following screen is displayed: Do you wish to: 1. Make the rack/system indicator blink/reset the state 2. Clear all lightpath LEDs 98. Return to Previous Menu 1>> If option 1 is chosen, the rack indicator/system attention LED can be set or reset (turned on or off).
Page 61: Call-In/Call-Out Setup Menu
Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system. CALL-IN/CALL-OUT SETUP MENU 1. Modem Configuration Menu 2. Serial Port Selection Menu 3. Serial Port Speed Setup Menu 4. Telephone Number Setup Menu 5.
Page 62: Modem Configuration Menu
Modem Configuration Menu Entries at the top of the Modem Configuration Menu display the status of the current selections. Selections are made in the sections, labeled Modem Ports and Modem Configuration File Name. Select the serial port that you want to activate and then select the modem configuration file for the modem on the port.
Page 63: Serial Port Speed Setup Menu
Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities. Serial Port Speed Setup Menu 1. Serial port 1 speed: Currently 9600 2. Serial port 2 speed: Currently 9600 98.
Page 64 1. At least one of the preceding three telephone numbers must be assigned in order for the call-out test to execute successfully. 2. Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 65: Call-Out Policy Setup Menu
Call-Out Policy Setup Menu This menu allows you to set call-out policy. Call-Out Policy Setup Menu 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98.
Page 66: Customer Account Setup Menu
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer account number: Currently Unassigned 2. Customer RETAIN login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 67: Service Processor Call-In Security
Note: For security, if the system is powered on by the remote power-on by ring indicate signal and the service processor detects a battery failure, the service processor causes the system to power off. See “Service Processor Call-In Security” for more information. v Unattended start mode - refer to Enable/Disable Unattended Start Mode on page The service processor can be enabled to recover from the loss of ac power (see Enable/Disable Unattended Power-On Mode in the “System Power Control Menu”...
Page 68: Service Processor Reboot/Restart Recovery
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The reboot process ends when control passes to the operating system loading (or initialization) process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 69: Memory Boot-Time Deconfiguration (Memory Repeat Gard)
recoverable and irrecoverable error indications. The firmware uses the error signatures in the hardware to analyze and isolate the error to a specific processor. The processors that are deconfigured remain offline for subsequent reboots until the faulty processor hardware is replaced. This function allows users to manually deconfigure or re-enable a previously deconfigured processor through the service processor menu.
Page 70: Service Processor System Monitoring - Surveillance
Service Processor System Monitoring - Surveillance Surveillance is a function in which the service processor monitors the system, and the system monitors the service processor. This monitoring is accomplished by periodic samplings called heartbeats . Surveillance is available during two phases: v System firmware startup (automatic) v Operating system run time (optional) System Firmware Surveillance...
Page 71: Call Out
To call out before restart, set Call-Out before restart to Enabled from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 72: Console Mirroring
Console Mirroring Console mirroring allows a user on a local ASCII terminal to monitor the service processor activities of a remote user. Console mirroring ends when the service processor releases control of the serial ports to the system firmware. System Configuration for Console Mirroring The following describes the system configuration for console mirroring: v Modem connected to one serial port and enabled for incoming calls v Local ASCII terminal connected to the other serial port.
Page 73: Service Processor Firmware Updates
For this reason, updating only the service processor firmware using the service processor menus is not recommended. See the Web site at http://www.rs6000.ibm.com/support/micro to download the latest firmware levels and update instructions. The service processor firmware update image must be written onto a DOS-formatted diskette.
Page 74: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase AIX Login Prompt Available Pre-Standby Phase This phase is entered when the server is connected to a power source.
Page 75: Bring-Up Phase
The service processor configures the modem (if installed) so that incoming calls can be received or outgoing calls can be placed. v Dial In Monitor incoming phone line to answer calls, prompt for a password, verify the password, and remotely display the standby menu. The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function.
Page 76: Service Processor Procedures In Service Mode
If the device driver is installed and surveillance enabled, the service processor monitors the system heartbeat. If the heartbeat times out, the service processor places an outgoing call. This is different from the bring-up phase scenario where two reboot attempts are made before placing an outgoing call. Service Processor Procedures in Service Mode When the system is in service mode, the following service processor parameters are suspended:...
Page 77: Chapter 4. Using System Management Services
Chapter 4. Using System Management Services Use the System Management Services menus to view information about your computer and to perform such tasks as setting passwords and changing device configurations. If you have chosen a graphical display as your system console, you can use the graphical System Management Services described below.
Page 78: System Management Services
After the System Management Services starts, the following screen displays. System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK> prompt. This should only be done by service personnel to obtain additional debug information. User’s Guide...
Page 79 The System Management Services screen contains the following choices. Config: Enables you to view your system configuration. Go to “Config” on page 60. Multiboot: Enables you to set and view the default operating system, modify the boot sequence, access the open firmware command prompt, and work with other options.
Page 80: Config
Config By selecting this icon, you can view information about the setup of your system unit. A list similar to the following appears when you select the Config icon. Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Memory Card slot 1, Module Slot =1 size=512MB...
Page 81: Multiboot
Multiboot The options available from this screen allow you to view and set various options regarding the operating system and boot devices. Select Software Install Boot Software Default From Sequence Multiboot Startup EXIT The following describes the choices available on this screen. Select Software: This option, if supported by the operating system, allows you to choose which operating system to use.
Page 82 Software Default: This option, if supported by the operating system, enables you to select a default operating system for your system unit. Install From: Enables you to select a media drive from which to install an operating system. Selection of a device is done using the spacebar. Boot Sequence: Enables you to view and change the custom boot list (the sequence in which devices are searched for operating system code).
Page 83: Utilities
Utilities Selecting this icon enables you to perform various tasks and view additional information about your system unit. The following describes the choices available on this screen. Password ErrorLog RIPL Spin Delay SCSI id Console Exit Password: Enables you to set password protection for turning on the system unit and for using system administration tools.
Page 84 RIPL (Remote Initial Program Load): Enables you to select a remote system from which to load programs through a network adapter when your system unit is first turned on. This option also allows you to configure network adapters, which is required for RIPL. Go to “RIPL” on page 71. SCSI ID: Allows you to view and change the addresses (IDs) of the SCSI controllers attached to your system unit.
Page 85: Password
Password Select this icon to perform password-related tasks. Power-On Access Remove Remote <Off> Privileged Access Remove Exit Power-On Access Password Setting a Power-On Access password helps protect information stored in your system unit. If a power-on access password is set for your system unit, the power-on access status icon is shown in the locked position.
Page 86 Enter Password Press Enter when you are finished; you must type the password again for verification. Verify Password If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon appears with the error code 20E00000.
Page 87 A password becomes effective only after the system is turned off and back on again. Attention: If no user-defined bootlist exists and the power-on-access password has been enabled, you are asked for the power-on-access password at startup every time you boot your system. Remote Mode Remote Mode: The remote mode, when enabled, allows the system to start from the defined boot device.
Page 88 Press Enter when you are finished; you must type the password again for verification. Verify Password If you type the password incorrectly, press the Esc key and start again. If the two password entries do not match, an error icon displays with the error code 20E00001.
Page 89: Spin Delay
Spin Delay Select this icon to change the spin-up delay for SCSI hard disk drives attached to your system. Spin-up delay values can be entered manually or you can use a default setting. All values are measured in seconds. The default is two seconds. After you have entered the new spin-up delay values, use the arrow keys to highlight the Save icon and press Enter.
Page 90: Error Log
Error Log Selecting this icon displays the log of errors that your system has recorded during operations. System Error Log Date Time Error Code Location 1. 00/04/13 00:51:32 25C38005 P1-M1.10 2. No entry Clear Exit Selecting the Clear icon erases the entries in this log. This error log only shows the first and last errors.
Page 91: Ripl
RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the following selections. Ping Config Set Address Exit Chapter 4. Using System Management Services...
Page 92 Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code. Remote IPL Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Save Exit If any of the addresses is incomplete or contains a number other than 0 to 255, an error message displays when you select the Save icon.
Page 93 Ping The Ping icon allows you to confirm that a specified address is valid by sending a test transmission to that address. Ping Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Exit Adapter To change an address, press the backspace key on the highlighted address until the old address is completely deleted.
Page 94 Selecting the Ping icon displays a screen in which you select the communications (token-ring or Ethernet) to be used to send test transmissions. <Ping> Token Ring, slot #=4 ethernet, (Integrated) Ping Exit To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. Note: Clicking with the mouse sends the ping.
Page 95 Config The Config icon allows you to configure network adapters that require setup. Selecting the Config icon causes a list of the adapters requiring configuration to display. To use this screen, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2.
Page 96: Scsi Id
SCSI ID Select this icon to view and change the addresses (IDs) of the SCSI controllers attached to your system unit. To change a SCSI controller ID, highlight the entry by moving the up or down arrow keys, then use the spacebar to scroll through available IDs. After you have entered the new address, use the left or right arrow keys or mouse to highlight the Save icon and press Enter.
Page 97: Firmware Update
Attention: A companion service processor firmware update may be required. See the Web site at http://www.rs6000.ibm.com/support/micro to get additional information on companion levels and detailed update instructions. Chapter 4. Using System Management Services...
Page 98: Text-Based System Management Services
Text-Based System Management Services The text-based System Management Services are available if an ASCII terminal is attached to your system. The text-based System Management Services make it possible for you to view information about your system and to perform such tasks as setting passwords and changing device configurations.
Page 99: Select Language
Main Menu Select Language Change Password Options View Error Log Setup Remote IPL (Initial Program Load) Change SCSI Settings Select Console Select Boot Options View System Configuration Components System/Service Processor Firmware Update -------------------------------------------------------------------------------------------------- Navigator keys: X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _ Select Language...
Page 100: Change Password Options
Change Password Options The Change Password Options screen enables you to select from password utilities. Password Utilities 1 Set Privileged-Access Password 2 Remove Privileged-Access Password 3 Unattended Start Mode <OFF> -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _...
Page 101: View Error Log
View Error Log Use this option to view or clear your system’s error log. A screen similar to the following displays when you select this option. Error Log Date Time Error Code Location Entry 1. 01/04/96 12:13:22 25A80011 00-00 Entry 2. no error logged 1.
Page 102: Setup Remote Ipl (Initial Program Load)
Setup Remote IPL (Initial Program Load) This option allows you to enable and set up the remote startup capability of your system unit. You must first specify the network parameters. Network Parameters 1. IP Parameters 2. Adapter Parameters 3. Ping -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu...
Page 103 Selecting the Adapter Parameters option allows you to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays. Device Slot Hardware Address 1. ethernet 0004AC5E08D2 2. token-ring 0020357A0530 3. ethernet Integrated 0004ACE4020B --------------------------------------------------------------------------------------------------...
Page 104 Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: Select Data Rate 1. 10 Mbps 2. 100 Mbps 3. Auto -------------------------------------------------------------------------------------------------- Navigator keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigator key: _...
Page 105: Change Scsi Settings
After choosing which adapter to use to ping the remote system, you must provide the addresses needed to communicate with the remote system. Ping IP Address 1. Client IP Address [129.132.4.20] 2. Server IP Address [129.132.4.10] 3. Gateway IP Address [129.132.4.30] 4.
Page 106: Select Boot Options
See the bootlist command in your AIX documentation.The AIX Documentation library is available at the following Web address: http://www.ibm.com/servers/aix/library/techpubs.html. AIX documentation is also contained on the AIX Documentation CD. The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 107: Select Boot Device
OK Prompt: Provides access to the open firmware command prompt. This option should only be used by service personnel to obtain additional debug information. Multiboot Startup: Toggles between OFF and ON and selects whether the Multiboot menu invokes automatically on startup. Select Boot Device Select this option to view and change the custom boot list, which is the sequence of devices read at startup.
Page 108: Configure Nth Boot Device
Attention: To change the custom boot list back to the default values, select the Default. If you change your startup sequence, you must be extremely careful when performing write operations (for example, copying, saving, or formatting). You can accidentally overwrite data or programs if you select the wrong drive. Configure Nth Boot Device In the description below, Nth can be 1st, 2nd, 3rd, and so on, depending on your choice on the previous menu.
Page 109: View System Configuration Components
View System Configuration Components This option provides information about the setup of your system unit. A screen similar to the following displays. Device Name Power PC, POWER3 375 MHz L2-Cache 4096K Power PC, POWER3 375 MHz L2-Cache 4096K Memory Memory card slot=1, module slot=1 size=512MB Memory card slot=1, module slot=2 size=512MB Memory card slot=1, module slot=3 size=512MB Memory card slot=1, module slot=4 size=512MB...
Page 110: System/Service Processor Firmware Update
Detailed instructions on using the SMS utilities to update system and service processor firmware can be obtained from the following Web site: http://www.rs6000.ibm.com/support/micro If you are not able to obtain firmware update images or instructions from this Web site, contact your service representative.
Page 111: Chapter 5. Using The Standalone And Online Diagnostics
Chapter 5. Using the Standalone and Online Diagnostics The diagnostics consist of Standalone Diagnostics and Online Diagnostics. The Standalone Diagnostics must be booted before they are run. If booted, they have no access to the AIX Error Log or the AIX Configuration Data. Online Diagnostics, when installed, are resident with AIX on the disk or server.
Page 112: Undefined Terminal Types
Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu, the menu prompts you to enter a valid terminal type. The menu redisplays until either a valid type is entered or the user exits the DEFINE TERMINAL option. Resetting the Terminal If you enter a terminal type that is valid (according to the DEFINE TERMINAL option menu) but is not the correct type for the ASCII terminal being used, you may be unable...
Page 113 To determine the fileset level, run the following AIX command at the NIM server (you must have root authority): nim -o showres SPOTNAME | grep bos.diag.rte (Where SPOTNAME is the name of the SPOT from which you want to do a NIM boot (example, SPOT433).
Page 114 System Response Client Status The client system is registered on the NIM #name:Cstate: server but not enabled to run standalone ClientName:ready for a NIM operation: diagnostics from the NIM server. #name:Cstate: Note: If the client system is registered on the ClientName:BOS installation has been NIM server but Cstate has not been enabled, enabled:...
Page 115 Note: If the ping fails, refer to ″Boot Problems/Concerns″ in the service guide for the system unit. Then follow the steps for network boot problems. Use the following procedure to temporarily changes the system bootlist so that the network adapter attached to the NIM server network, is first in the bootlist: 1.
Page 116: Running Online Diagnostics
Use the following commands to unlock the Electronic Service Agent: /usr/lpp/servdir/servdir.analyze reset rm /usr/lpp/servdir/servdir.lck Use the following command to check that the servdir.lck file was deleted (the file should not be present): ls /usr/lpp/servdir/servdir.lck If the file is listed, the Electronic Service Agent is still locked out. Locking and Unlocking the Service Agent If the system is setup with a service agent, you must lock out the service agent before running diagnostics.
Page 117: Running The Diagnostics From A Tty Terminal
v If the diagnostics were loaded from disk or a server, you must shut down the AIX operating system before powering off the system unit to prevent possible damage to disk data. This is done in one of two ways: –...
Page 118: Running The Online Diagnostics In Concurrent Mode
To run the Online diagnostics in service mode, use the following steps: 1. Stop all programs including the AIX operating system (get help if needed). 2. Remove all tapes, diskettes, and CD-ROM discs. 3. Turn off the system unit power. 4.
Page 119: Running The Online Diagnostics In Maintenance Mode
v The sub-test level tests a portion of a resource while the remaining part of the resource is being used in normal operation. For example, this test could test one port of a multiport device while the other ports are being used in normal operation. v The full-test level requires the device not be assigned to or used by any other operation.
Page 120: Standalone Diagnostic Operation
1. Stop all programs except the AIX operating system (get help if needed). 2. Log in to the AIX operating system as root or superuser. 3. Enter the shutdown -m command. 4. When a message indicates the system is in maintenance mode, enter the diag command.
Page 121: Chapter 6. Introducing Tasks And Service Aids
Chapter 6. Introducing Tasks and Service Aids The AIX Diagnostic Package contains programs that are called Tasks. Tasks can be thought of as performing a specific function on a resource; for example, running diagnostics or performing a service aid on a resource. This chapter describes the tasks available in AIX Diagnostics Version 4.2 and later.
Page 122: Add Resource To Resource List
v Configure Surveillance Policy v Create Customized Configuration Diskette v Delete Resource from Resource List v Disk Maintenance v Display Configuration and Resource List v Display Firmware Device Node Information v Display Hardware Error Report v Display Hardware Vital Product Data v Display Machine Check Error Log v Display Microcode Level v Display or Change Bootlist...
Page 123: Aix Shell Prompt
Note: Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed. If no resources are available to be added, then none are listed. AIX Shell Prompt Note: Use this service aid in Online Service Mode only. This service aid allows access to the AIX command line.
Page 124 Hard files can be connected either to a SCSI adapter (non-RAID) or a PCI SCSI RAID adapter. The usage and criteria for a hard file connected to a non-RAID SCSI adapter are different from those for a hard file connected to a PCI SCSI RAID adapter. Certify may be used in the following ways: v Certify Diskette This selection enables you to verify the data written on a diskette.
Page 125 – Number of Equipment Checks Not Recovered. This task can be run directly from the AIX command line. See the following command syntax: diag -c -d deviceName -T "certify" Flag Description No console mode Specifies a device Specifies the certify task v Format and/or Erase Hardfile Attached to a Non-RAID SCSI Adapter Warning: The following commands WILL change the content of the hardfile.
Page 126 3. If there are bad blocks in the defect MAP, record the information presented and ensure that this information is kept with the drive. This data is used later when the drive is to be overwritten. 4. Use you drive as you would normally. 5.
Page 127: Change Hardware Vital Product Data
Change Hardware Vital Product Data Use this service aid to display the Display/Alter VPD Selection Menu. The menu lists all resources installed on the system. When a resource is selected, a menu displays that lists all the VPD for that resource. Note: The user cannot alter the VPD for a specific resource unless it is not machine readable.
Page 128: Configure Reboot Policy
Configure Reboot Policy This service aid controls how the system tries to recover from a system crash. Use this service aid to display and change the following settings for the Reboot Policy. Note: Some of the following settings might not be displayed by this service aid. v Maximum Number of Reboot Attempts Enter a number that is 0 or greater.
Page 129: Configure Remote Maintenance Policy
You can access this service aid directly from the AIX command line by typing: /usr/lpp/diagnostics/bin/uspchrp -b Configure Remote Maintenance Policy The Remote Maintenance Policy includes modem configurations and phone numbers to use for remote maintenance support. Use this service aid to display and change the following settings for the Remote Maintenance Policy.
Page 130 v Customer System Phone Number Telephone number to which your system’s modem is connected. The service or administration center representatives need this number to make direct contact with your system for problem investigation. This is also referred to as the Call-in phone number .
Page 131: Configure Ring Indicate Power On Policy
Configure Ring Indicate Power On Policy Note: This service aid runs on CHRP system units only. This service aid allows the user to power-on a system by telephone from a remote location. If the system is powered off, and Ring Indicate Power On is enabled, the system powers on at a predetermined number of rings.
Page 132: Create Customized Configuration Diskette
Create Customized Configuration Diskette This selection invokes the Diagnostic Package Utility Service Aid, which allows the user to create a Standalone diagnostic package configuration diskette. The Standalone Diagnostic Package Configuration Diskette allows the following to be changed from the console: v Default refresh rate for an LFT (Limited Function Terminal) The refresh rate used by the Standalone diagnostic package is 60Hz.
Page 133: Display/Alter Sector
stops if an unrecoverable read error is detected. To help prevent possible problems with the new drive, the service aid stops if the number of bad blocks being reassigned reaches a threshold. To use this service aid, both the old and new disks must be installed in or attached to the system with unique SCSI addresses.
Page 134: Display Hardware Error Report
Display Hardware Error Report This service aid uses the errpt command to view the hardware error log. The Display Error Summary and Display Error Detail selection provide the same type of report as the errpt command. The Display Error Analysis Summary and Display Error Analysis Detail selection provide additional analysis.
Page 135: Display Or Change Bootlist
Display or Change Bootlist This service aid allows the bootlist to be displayed, altered, or erased. The system attempts to perform an IPL from the first device in the list. If the device is not a valid IPL device or if the IPL fails, the system proceeds in turn to the other listed devices to attempt an IPL.
Page 136: Display Previous Diagnostic Results
This option allows the user to select the maximum size of the Diagnostic Event Log. The default size for the Diagnostic Event Log is 100 KB. The size can be increased in 100 KB increments to a maximum of 1 MB. Display Previous Diagnostic Results Note: This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network.
Page 137: Display Software Product Data
Display Software Product Data This task uses SMIT to display information about the installed software and provides the following functions: v List Installed Software v List Applied but Not Committed Software Updates v Show Software Installation History v Show Fix (APAR) Installation Status v List Fileset Requisites v List Fileset Dependents v List Files Included in a Fileset...
Page 138: Examples
Note: These commands work only when the flags are entered one at a time (such as those shown in Examples 1 and 2). /usr/lpp/diagnostics/bin/uesensor -l | -a /usr/lpp/diagnostics/bin/uesensor -t token -i index [-v] Flag Description List the sensors and their values in a text format. List the sensors and their values in a numerical format.
Page 139: Display Test Patterns
4. Return the value of sensor 9004, index 1: /usr/lpp/diagnostics/bin/uesensor -t 9004 -i 1 -v Following is the result of running the example command only: Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns.
Page 140: Download Microcode To Dvd-Ram Attached To A Pci Scsi Adapter
See the following command syntax for a PCI FC-AL Adapter. diag -c -d device_name -T "download [-s {/etc/microcode|diskette}] [-l {latest|previous}] [-f]" Flag Description No console mode. Run without user interaction. Device name is the name of the adapter. Use the download option to download microcode. Source of the new microcode image.
Page 141: Fibre Channel Raid Service Aids
Source of the new microcode. The default is /etc/microcode. Default source device is disk. Fibre Channel RAID Service Aids The Fibre Channel RAID (Redundant Array Independent Disk) service aids contain the following functions: Certify LUN This selection reads and checks each block of data in the LUN (Logical Unit Number).
Page 142: Flash Sk-Net Fddi Firmware
Flash SK-NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be updated. Format Media This task allows the selection of diskettes, hardfiles, or optical media to be formatted. Each selection is described below. Hardfile Attached to SCSI Adapter (non-RAID) v Hardfile Format Writes all of the disk.
Page 143: Hardfile Attached To Pci Scsi Raid Adapter
5. When the drive is no longer needed and is to be erased, run the same version of the Erase Disk selection which was used in step 2. Note: Using the same version of the service aid is only critical if any bad blocks were found in step 3.
Page 144: Diskette Format
This task can be run directly from the AIX command line. The following usage statement describes the syntax of the command: diag -c -d deviceName -T "format [-s {initialize | fmtcert} ]" Option Description initialize Formats media without certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it.
Page 145: Hot Plug Task
Hot Plug Task The Hot Plug Task provides software function for those devices that support hot-plug or hot-swap capability. This includes PCI adapters, SCSI devices, and some RAID devices. This task was previously known as ″SCSI Device Identification and Removal″ or ″Identify and Remove Resource.″...
Page 146 is selected, the visual indicator for the slot blinks at the Identify rate. After the slot location is confirmed, the visual indicator for the specified PCI slot is set to the Action state. This means the power for the PCI slot is off and the new adapter can be plugged The Replace/Remove a PCI Hot Plug Adapter function is used to prepare a slot for adapter exchange.
Page 147: Scsi Hot Swap Manager
However, note that some devices support both the PCI Hot-Plug task and the RAID Hot-Plug Devices task. If this is the case for the device specified, then the Hot Plug Task displays instead of the PCI Hot Plug Manager menu. More detailed information concerning PCI Hot-Plug Manager can be found in the AIX Operating System, System Management Guide.
Page 148: Raid Hot Plug Devices
The Configure Added/Replaced Devices function runs the configuration manager on the parent adapters that had child devices added or removed. This function ensures that the devices in the configuration database are configured correctly. Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager. For example: v Devices being used as replacement devices must be exactly the same type of device as the device being replaced.
Page 149: Periodic Diagnostics
Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis. You can select a hardware resource to be tested once a day, at a user-specified time. If the resource cannot be tested because it is busy, error log analysis is performed.
Page 150: Run Diagnostics
Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu. When the commit key is pressed, diagnostics are run on all selected resources. The procedures for running the diagnostics depend on the state of the diagnostics run-time options. See “Display or Change Diagnostic Run-Time Options” on page 115. Run Error Log Analysis The Run Error Log Analysis task invokes the Resource Selection List menu.
Page 151: Exerciser Commands (Cmd)
speed, memory size, and I/O configuration. After choosing the Extended Exercise option, additional menus, popups and prompts may appear for each resource. Please read any text and carefully fill out any prompts before committing. Following, the System Exerciser Main Menu displays. From this menu the exercisers can be activated through option 1 where they will continuously run until halted (option 2) or exited (option x).
Page 152: Tape Exerciser
The memory exerciser requests as many memory buffers as possible from AIX. The exerciser then fills the memory buffers with specified bit patterns, then reads and compares the memory buffers to the specified bit patterns. On systems with multiple processors, a process is started for each processor. The free memory space is split evenly between the available processors, thus reducing the time required to exercise all of the memory.
Page 153: Scsi Bus Analyzer
This selection restores all of the settings for the hardware management policies from the contents of the /etc/lpp/diagnostics/data/hmpolicies file: You can access this service aid directly from the AIX command line by entering: /usr/lpp/diagnostics/bin/uspchrp -a SCSI BUS Analyzer This service aid enables you to diagnose a SCSI Bus problem in a free-lance mode. To use this service aid, the user should understand how a SCSI bus works.
Page 154: Scsi Tape Drive Service Aid
2. AIX does not allow the command to be sent if the device is in use by another process. SCSI Tape Drive Service Aid This service aid enables you to obtain the status or maintenance information from a SCSI tape drive. Only some models of SCSI tape drive are supported. The service aid provides the following options: v Display time since a tape drive was last cleaned.
Page 155: Spare Sector Availability
-h, -? Display a usage statement and/or return code. If the -c flag is present, only the return code displays to indicate the service aid did not run. If the -c is not used, a usage statement displays and the service aid exits. Display or copy log sense information.
Page 156: System Identify Indicator
If the serviceable event was not the result of an error log entry, use the Log Repair Action task to turn off the system fault indicator. Refer to the system unit service guide for additional information concerning the use of this indicator.
Page 157: Update System Or Service Processor Flash
Update System or Service Processor Flash Attention: If the system is running in LPAR mode, ask the customer or system administrator if a service partition has been designated. v If it has, ask the customer or system administrator to shut down all of the partitions except the one with service authority.
Page 158: 7135 Raidiant Array Service Aid
You can use the update_flash command in place of this service aid. The command is located in the /usr/lpp/diagnostics/bin directory. The command syntax is as follows: update_flash [-q] -f file_name update_flash [-q] -D device_name -f file_name update_flash [-q] -D update_flash [-q] -D device_name -l Flag Description Specifies that the flash update image file is on diskette.
Page 159: Physical Disk Microcode Download
Microcode is on diskette (default to /etc/microcode directory) Download the previous level of microcode (default to latest level) Physical Disk Microcode Download Usage: diag -c -d deviceName -T "download -l ChId [-D][-P]" Flag Description Physical disk channel/ID (for example, 27) Microcode is on diskette (default to /etc/microcode directory) Download the previous level of microcode (default to latest level) Physical Disk Format...
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Page 161: Chapter 7. Using The System Verification Procedure
Chapter 7. Using the System Verification Procedure Use the system verification procedure to check the system for correct operation. If you are analyzing a hardware problem, see Chapter 8, “Hardware Problem Determination” on page 145. Step 1. Considerations before Running This Procedure Notes: 1.
Page 162: Step 3. Running System Verification
v If you need to change any settings, record the normal settings, and make sure that the terminal attributes are set to work with the diagnostics. If needed, see Appendix C, “General Attributes Required When Using a TTY Terminal” on page 163.
Page 163: Step 5. Stopping The Diagnostics
2. To check other resources, select the resource. When you have checked all of the resources you need to check, go to “Step 5. Stopping the Diagnostics”. Step 5. Stopping the Diagnostics To stop the diagnostics, do the following: 1. Press the F3 key repeatedly until you get to the diagnostic operating instructions, then follow the displayed instructions.
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Page 165: Chapter 8. Hardware Problem Determination
Chapter 8. Hardware Problem Determination This chapter provides information on using standalone or online diagnostics to help you solve hardware problems. Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number (SRN) when you are able to load the Standalone or Online Diagnostics.
Page 166 Step 4 Determine if the operating system is accepting commands. Is the operating system accepting commands? The system must be turned off in order to run diagnostics. Verify with the system administrator and users that the system may be turned off. If so, then turn off the system unit and go to “Step 7” on page 147.
Page 167 Step 7 This step loads Online Diagnostics in service mode. If you are unable to load the diagnostics, go to “Step 8”. 1. Turn on the power. 2. When the keyboard indicator (icon or text) appears, press F6 on the directly attached keyboard, or 6 on the ASCII terminal keyboard, to indicate that diagnostics are to be loaded.
Page 168 Step 10 The diagnostics loaded correctly. Press the Enter key. Is the Function Selection menu displayed? Go to “Step 11”. Go to “Step 12” on page 149. Step 11 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
Page 169 Step 12 1. If the terminal type has not been defined, use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics. This is a separate and different operation from selecting the console display.
Page 170 Step 13 Did the Diagnostic Selection Menu display? If Problem Determination was selected from the Diagnostic Mode Selection menu, and if a recent error has been logged in the error log, the diagnostics automatically begin testing the resource. Follow the displayed instructions.
Page 171 Step 16 When you are loading the Standalone Diagnostics, the attributes for the terminal must be set to match the defaults of the diagnostic programs. The ASCII terminal must be attached to serial port 1 on the system unit. Are you going to load Standalone Diagnostics and run them from a ASCII terminal? Go to “Step 17”.
Page 172: Problem Determination When Unable To Load Diagnostics
Problem Determination When Unable to Load Diagnostics Use this procedure to obtain an error code. The service organization uses the error code to determine which field replaceable units (FRUs) are needed to restore the system to correct operation. Step 1. Considerations before Running This Procedure v The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port.
Page 173 Step 4 This step attempts to load the Standalone diagnostics. 1. Turn off the power. 2. Turn on the power. 3. Insert the diagnostic CD-ROM into the CD-ROM drive. 4. If the keyboard indicator displays, press F5 on the directly attached keyboard, or 5 on the ASCII keyboard, to indicate that diagnostics are to be loaded.
Page 174 Symptom Action The system stops with a prompt to enter a Enter the password. You are not allowed to password. continue until a correct password has been entered. When you have entered a valid password, wait for one of the other conditions to occur.
Page 175 Symptom Action The System Management Services menu is The device or media that you are attempting to displayed. boot from might be faulty. 1. Check the SMS error log for any errors. To check the error log: v Select tools v Select error log v If an error is logged, check the time stamp.
Page 176 Step 6 The diagnostics loaded correctly. Go to “Problem Determination Using the Standalone or Online Diagnostics” on page 145. Step 7 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
Page 177: Chapter 9. Repair Action
Chapter 9. Repair Action This chapter describes the steps to replace a failing component and reset the LEDs on the indicator panel.. 1. Replace the failing component with the new component. Refer to Chapter 3 of the IntelliStation POWER 9112 Model 265 Installation Guide for instructions. 2.
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Page 179: Appendix A. Environmental Notices
The battery(s) must be recycled or disposed of properly. Recycling facilities may not be available in your area. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used sealed lead acid, nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment.
Page 180 Notes: LWAd is the declared (upper limit) sound power level for a random sample of machines. (1B = 10dB) LpAm is the mean value of the A-weighted sound pressure level at the 1-meter bystander positions for a random sample of machines. 3.
Page 181: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
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Page 183: Appendix C. General Attributes Required When Using A Tty Terminal
Appendix C. General Attributes Required When Using a TTY Terminal The following general attributes are the default settings for the diagnostic programs. Be sure your terminal is set to these attributes. Note: Set these attributes before the diagnostic programs are loaded. General Setup 3151 3151...
Page 184: Additional Communication Attributes
General Setup 3151 3151 3161 /3164 Description Attributes /11/31/41 /51/61 Settings Settings Settings Line wrap The cursor moves to the first character position of the next line in the page after it reaches the last character position of the current line in the page. Forcing insert Field Field...
Page 185: Additional Keyboard Attributes
Communication 3151/11 3151 3161 /3164 Description Setup Attributes /31/41) /51/61, Settings Settings Settings Turnaround character Selects the carriage return (CR) character as the line turnaround character. Interface EIA-232 EIA-232 EIA-232 Uses the EIA-232 interface protocol. Line control IPRTS IPRTS IPRTS Uses the ’permanent request to send’...
Page 186: Additional Printer Attributes
Additional Printer Attributes The following printer attributes are for a printer attached to the 3151, 3161, and 3164 terminals. Printer Setup 3151/11 3151 3161 /3164 Description Attributes /31/41 /51/61 Settings Settings Settings Line speed 9600 9600 9600 Uses 19200 or 9600 bps (bits per second) line speed to communicate with the system unit.
Page 187: Appendix D. Firmware Updates
Gregorian date of the firmware. Check the Web site at http://www.rs6000.ibm.com/support/micro for the latest level of downloadable firmware. If the version of system firmware installed on your system is older than (has an earlier date than) the system firmware shown on the web site, you should consider downloading and applying the update.
Page 188 After the firmware update file has been written into the /tmp/fwupdate directory, verify its existence by entering the following command: ls /tmp/fwupdate/cc*.img The update file name will have the format ccyyddd.img . The cc indicates that this is a combined image for the server, yy is the last two digits of the year, and ddd is the Julian date of the update file.
Page 189: Appendix E. Service Processor Setup And Test
Appendix E. Service Processor Setup and Test For your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service Processor Setup Checklist 1.
Page 190: Testing The Setup
Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration”...
Page 191: Serial Port Configuration
Return to the “Telephone Number Setup Menu” on page 43 to enter the actual telephone numbers your server will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1.
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Page 193: Appendix F. Modem Configurations
Appendix F. Modem Configurations The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup.
Page 194: Configuration File Selection
If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 175. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 177 for the correct switch settings.
Page 195 See your modem manual for more information. Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 196: Examples For Using The Generic Sample Modem Configuration Files
Setup F Setup F0 Setup F1 (Rare) AT&T DataPort 2001 (Ring interrupt only on first ring) Bocamodem 1440E Hayes Smart Modem IBM 5841 IBM 5843 IBM 7851 IBM 7852-10 IBM 7855 USRobotics 36.6K Sportster Zoom V.32 Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided.
Page 197: Ibm 7852-400 Dip Switch Settings
4. Save the changes. IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the...
Page 198: Terminal Emulators
The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled. If your modem produces an interrupt on only the first ring, set Ring Indicate Power-On to start on the first ring. Otherwise, you can choose to start Ring Indicate Power-On on any ring count.
Page 199: Recovery Strategy
Consult your modem manual for its specific response scheme for the &Dn command. Two strategies are available for dealing with the modem’s response to DTR: v Recovery v Prevention Before you use one of these strategies, determine if your server’s modem is set up correctly to respond to DTR.
Page 200: Prevention Strategy
Prevention Strategy The disconnect is caused by the operating system when it initializes the Primary Console. The tests listed in “Transfer of a Modem Session” on page 178 are conducted with the remote terminal selected as the primary console to manifest the modem’s response to DTR transitions.
Page 201: Modem Configuration Sample Files
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 202 send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses.
Page 203: Sample File Modem_M1.Cfg
Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 204 # *E0=data compression disabled # E0=echo disabled ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r" # Trellis modulation disabled # Retrain with adaptive rate expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "ATV0X0S0=2\r" # Numeric response code # AT compatible messages # Answer on 2nd ring...
Page 205: Sample File Modem_Z.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 206 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
Page 207: Sample File Modem_Z0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 208 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r"...
Page 209: Sample File Modem_F.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 210 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 211 # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix F. Modem Configurations...
Page 212: Sample File Modem_F0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 213 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect:...
Page 214 done # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done User’s Guide...
Page 215: Sample File Modem_F1.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 216 timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 217 error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix F. Modem Configurations...
Page 218 User’s Guide...
Page 219: Index
Index Numerics ergonomic information xviii 3.5–inch diskette drive using 16 fibre channel RAID service aids 121 7135 RAIDiant array 138 firmware updates 167 7318 server service aid 139 flash SK-NET FDDI firmware 122 account number 46 general access password, changing 30 AIX operating system documentation 86 general user menus 26 alter/display bootlist 115...
Page 220 modem_f.cfg, sample file 189 reset service processor 31 modem_f0.cfg, sample file 192 restart recovery 34, 48 modem_f1.cfg, sample file 195 RETAIN 46 modem_m0.cfg, sample file 181 retries 45 modem_m1.cfg, sample file 183 ring indicator power-on 33 modem_z.cfg, sample file 185 run exercisers 130 modem_z0.cfg, sample file 187 mouse...
Page 221 service aids (continued) surveillance ring indicate power on policy 111 failure 50 run diagnostics 130 operating system 50 run error log analysis 130 set parameters 31 run exercisers 130 system firmware 50 save or restore hardware management policies 132 system administrator 44 SCSI bus analyzer 133 system features 1 SCSI tape drive 134...
Page 222 User’s Guide...
Page 223 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 224 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0608-00 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 226 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. February 2002 SA38-0608-00...

IBM Intellistation POWER 9112 265 User Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Introducing the System

Chapter 2. Using the System

Chapter 3. Using the Service Processor

Chapter 4. Using System Management Services

Chapter 5. Using the Standalone and Online Diagnostics

Chapter 6. Introducing Tasks and Service Aids

Chapter 7. Using the System Verification Procedure

Chapter 8. Hardware Problem Determination

Chapter 9. Repair Action

Appendix A. Environmental Notices

Appendix B. Notices

Appendix C. General Attributes Required When Using a TTY Terminal

Appendix D. Firmware Updates

Appendix E. Service Processor Setup and Test

Appendix F. Modem Configurations

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Summary of Contents for IBM Intellistation POWER 9112 265