Page 1 User’s Manual TECRA M11/ Satellite Pro S500M Series...
Page 2: Table Of Contents
Table of Contents Copyright..........vi Disclaimer .
Page 3 Chapter 4 TOSHIBA Dual Pointing Device......4-1 Using the Fingerprint Sensor ....... 4-3 Web Camera .
Page 4 Battery ..........6-3 TOSHIBA Password Utility........6-9 Power-up modes.
Page 5 TECRA M11/Satellite Pro S500M LCD ........... . G-3 Graphics Processor Unit ("GPU") .
Page 6: Copyright
Intel Corporation. Windows, Microsoft and Windows logo are registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. Photo CD is a trademark of Eastman Kodak Company. Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick PRO Duo and Memory Stick Micro are trademarks or registered trademarks of Sony Corporation.
Page 7: Fcc Information
Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s external monitor port, Universal Serial Bus...
Page 8: Eu Declaration Of Conformity
This product is carrying the CE-Mark in accordance with the related European Directives. Responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The complete and official EU Declaration of Conformity can be found on TOSHIBA’s web site http://epps.toshiba-teg.com on the Internet. CE compliance...
Page 9: Vcci Class B Information
■ Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA. The consequences of the use of this product in non-approved working environments may be: ■...
Page 10: Modem Warning Notice
TECRA M11/Satellite Pro S500M Modem warning notice This information is applicable to the models equipped with a built-in modem. Conformity Statement The equipment has been approved to [Commission Decision "CTR21"] for pan-European single terminal connection to the Public Switched Telephone Network (PSTN).
Page 11 TECRA M11/Satellite Pro S500M Redial Up to two redial attempts can be made. If more than two redial attempts are made, the modem will return Black Listed. If you are experiencing problems with the Black Listed code, set the interval between redials at one minute or longer.
Page 12: Type Of Service
FCC. In the event repairs are ever needed on your modem, they should be performed by TOSHIBA Corporation or an authorized representative of TOSHIBA Corporation.
Page 13: Instructions For Ic Cs-03 Certified Equipment
TECRA M11/Satellite Pro S500M Instructions for IC CS-03 certified equipment 1. The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).
Page 14: Notes For Users In Australia And New Zealand
TECRA M11/Satellite Pro S500M Notes for Users in Australia and New Zealand Modem warning notice for Australia Modems connected to the Australian telecoms network must have a valid Austel permit. This modem has been designed to specifically configure to ensure compliance with Austel standards when the country/region selection is set to Australia.
Page 15 TECRA M11/Satellite Pro S500M ■ Some parameters required for compliance with Telecom’s PTC Specifications are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set to operate within the following limits for compliance with Telecom Specifications:...
Page 16: General Conditions
TECRA M11/Satellite Pro S500M ■ The transmit level from this device is set at a fixed level and because of this there may be circumstances where the performance is less than optimal. Before reporting such occurrences as faults, please check the line with a standard Telepermitted telephone, and only report a fault if the phone performance is impaired.
Page 17: Following Information Is Only Valid For Eu-Member States
For more detailed information about the collection and recycling programmes available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. Disposal of batteries and/or accumulators...
Page 18: Disposing Of The Computer And The Computer's Batteries
The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.
Page 19: Optical Disc Drive Safety Instructions
TECRA M11/Satellite Pro S500M Optical disc drive safety instructions Be sure to check the precautions at the end of this section. ■ The DVD-ROM/DVD Super Multi drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference.
Page 20 TECRA M11/Satellite Pro S500M Panasonic Communications DVD Super Multi with Double Layer Recording UJ890 ■ *1 "Panasonic Communications Co., Ltd." or "Panasonic System Networks Co., Ltd." HITACHI-LG Data Storage DVD Super Multi with Double Layer Recording GT20N ■ Hitachi-LG Data Storage, Inc.
Page 21: Precautions
TECRA M11/Satellite Pro S500M Precautions CAUTION: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT.” To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest “AUTHORIZED service...
Page 22: Preface
This manual tells how to set up and begin using your TECRA M11/Satellite Pro S500M computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting.
Page 23 TECRA M11/Satellite Pro S500M Icons Icons identify ports, dials, and other parts of your computer. The indicator panel also uses icons to identify the components it is providing information Keys The keyboard keys are used in the text to describe many computer operations.
Page 24 TECRA M11/Satellite Pro S500M Terminology This term is defined in this document as follows: Start The word "Start" refers to the " " button in Windows 7. HDD or Hard disk Some models are equipped with a "Solid State drive Drive (SSD)"...
Page 25: General Precautions
General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the general precautions below and to note the cautions included in the text of the manual.
Page 26: Creating A Computer-Friendly Environment
TECRA M11/Satellite Pro S500M Creating a computer-friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using, such as a printer. Leave enough space around the computer and other equipment to provide adequate ventilation.
Page 27: Pressure Or Impact Damage
TECRA M11/Satellite Pro S500M Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer's components or otherwise cause it to malfunction. ExpressCard overheating Some ExpressCards can become hot during prolonged use which may result in errors or instability in the operation of the device in question.
Page 28: Equipment Checklist
Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.
Page 29 TOSHIBA eco Utility ■ Fingerprint Utility ■ Windows Mobility Center ■ Online Manual ■ TECRA M11/Satellite Pro S500M Series User's Manual (This manual) * You may not have all the softwares listed above depending on the model you purchased. User’s Manual...
Page 30: System Recovery Options
Getting Started Getting Started ■ All users should be sure to read the section Starting up for the first time. ■ Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and productive while using a notebook computer.
Page 31: Connecting The Ac Adaptor
■ Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
Page 32 Getting Started 1. Connect the power cord to the AC adaptor. Figure 1-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 1-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model.
Page 33: Opening The Display
Getting Started Opening the display The display panel can be opened to a wide range of angles for optimal viewing. While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display panel - this will allow the angle of the display panel to be adjusted to provide optimum clarity.
Page 34: Turning On The Power
Getting Started Turning on the power This section describes how to turn on the power - the Power indicator will then indicate the status. Please refer to the Monitoring of power condition section in Chapter 6, Power and Power-Up Modes for more information. ■...
Page 35: Turning Off The Power
Getting Started Turning off the power The power can be turned off in one of three modes, either Shut Down Mode, Hibernation Mode or Sleep Mode. Shut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system's main screen the next time it is turned on.
Page 36 Getting Started ■ Before entering Sleep Mode, be sure to save your data. ■ Do not install or remove a memory module while the computer is in Sleep Mode. The computer or the memory module could be damaged. ■ Do not remove the battery pack while the computer is in Sleep Mode (unless the computer is connected to an AC power source).
Page 37: Hibernation Mode
Getting Started When you turn the power back on, you can continue where you left when you shut down the computer. ■ When the computer is in Sleep Mode, the power indicator will blink orange. ■ If you are operating the computer on battery power, you can lengthen the overall operating time by turning it off into Hibernation Mode - Sleep Mode will consume more power while the computer is off.
Page 38: Restarting The Computer
Getting Started Starting Hibernation Mode You can also enable Hibernation Mode by pressing FN + F4 - please refer to Chapter 5, Keyboard, for further details. To enter Hibernation Mode, follow the steps below. 1. Click Start. 2. Point to the arrow icon ( ) and then select Hibernate from the menu.
Page 39: System Recovery Options
Getting Started ■ Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button. System Recovery Options There is a hidden partition allocated on the hard disk drive for the System Recovery Options.
Page 40: System Recovery
Getting Started System Recovery This section describes the creation of Recovery Media and their use. Creating Recovery Media This section describes how to create Recovery Media. ■ Be sure to connect the AC adaptor when you create Recovery Media. ■ Be sure to close all other software programs except the Recovery Media Creator.
Page 41 Getting Started 5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button. Restoring the pre-installed software from the Recovery hard disk drive A portion of the total hard disk drive space is configured as a hidden recovery partition.
Page 42 4. A menu will be displayed from which you should follow the on-screen instructions. When drivers/utilities are installed, you can setup the respective drivers/utilities from the following place. To open the setup files, Click Start -> All Programs -> TOSHIBA -> Applications and Drivers. User’s Manual 1-15...
Page 43: Chapter 2 The Grand Tour
Chapter 2 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section in Appendix G.
Page 44 The Grand Tour Stereo speakers The speakers emit sound generated by your software as well as audio alarms, such as low battery condition, generated by the system. Wireless Slide this switch to the left to turn off Wireless ™ communication LAN, Bluetooth and Wireless WAN functions.
Page 45: Left Side
The Grand Tour Microphone A built-in microphone allows you to import and record sounds for your application - please refer to the Sound System section in Chapter 4, Operating Basics for more information. Some models are equipped with a built-in microphone.
Page 46 The Grand Tour eSATA/USB combo One eSATA/USB combo port, which complies to port the USB 2.0 standard, is provided on the left hand side of the computer. This port has eSATA (External Serial ATA) function. The port with the icon ( ) has USB Sleep and Charge function.
Page 47: Right Side
The Grand Tour Right side The following figure shows the computer’s right side. 1. ExpressCard slot 4. Optical disc drive* 2. Headphone jack 5. Universal Serial Bus (USB 2.0) port 3. Microphone jack * Provided with some models. Product appearance depends on the model you purchased. Figure 2-3 The right side of the computer ExpressCard slot This slot allows you to install a single...
Page 48: Back
The Grand Tour Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. In view of this it may be noted that some functions associated with a specific device might not operate properly. Back The following figure shows the computer’s back.
Page 49 The Grand Tour DC IN 15V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries. Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase - using the wrong AC adaptor can cause damage to the computer.
Page 50: Underside
Options. Some models are equipped with a Docking port. ■ Only the TOSHIBA Express Port Replicator can be used with this computer. Do not attempt to use any other Port Replicator. ■ Keep foreign objects out of the docking port. A pin or similar object can damage the computer's circuitry.
Page 51 The Grand Tour Memory module slot The memory module slot allows for the installation, replacement and removal of additional memory module. Refer to the Additional memory module section in Chapter 3, Hardware, Utilities and Options. Battery release latch Slide and hold this latch into its "Unlock" position in order to release the battery pack for removal.
Page 52: Front With The Display Open
3. Web Camera LED* 12. AccuPoint* 4. Display screen 13. AccuPoint control buttons* 5. Volume up/down button 14. Touch Pad 6. TOSHIBA Presentation button 15. Fingerprint Sensor* 7. eco button 16. Touch Pad control buttons 8. Power button 17. Bluetooth antenna (not shown)* 9.
Page 53 Utility. This button changes "On" and "Off" of eco Mode. When eco Mode is "On", the icon turns green. When eco Mode is "Off", the icon turns gray. The TOSHIBA eco Utility is not supported by ® Windows XP operating system.
Page 54 The Grand Tour Power button Press this button to turn the computer's power on and off. LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off/On feature as appropriate. For example, when you close the display panel the computer enters Hibernation Mode and shuts itself down and then, when you next open the...
Page 55: Indicators
The Grand Tour Fingerprint Sensor This sensor enables you to enroll and recognize a fingerprint. For detailed information on Fingerprint Sensor, refer to Chapter 4, Using the Fingerprint Sensor. Some models are equipped with a Fingerprint Sensor. Touch Pad control The control buttons located below the Touch Pad buttons allow you to select menu items or manipulate text...
Page 56: Keyboard Indicators
The Grand Tour Hard Disk Drive/ The Hard Disk Drive/Optical Disc Drive/eSATA Optical Disc Drive/ indicator glows green whenever the computer is eSATA accessing the built-in hard disk drive, optical disc drive or eSATA device. Bridge media slot The Bridge media slot indicator glows green when the computer is accessing the Bridge media slot.
Page 57 The Grand Tour 1. CAPS LOCK indicator Figure 2-9 CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. 1. Arrow mode indicator 2. Numeric mode indicator Figure 2-10 Keypad overlay indicators Arrow mode When the Arrow mode indicator lights green, you can use the gray labeled keys on the keypad...
Page 58: Optical Disc Drives
Writable discs This section describes the types of writable CD/DVD discs. Check the specifications of your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs. Refer to Chapter 4, Operating Basics.
Page 59: Dvd Super Multi Drive Double Layer
The Grand Tour DVDs ■ DVD-R, DVD+R, DVD-R (Dual Layer) and DVD+R (Double Layer) discs can be written only once. The recorded data cannot be erased or changed. ■ DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than once. Formats The drives support the following formats.
Page 60: Ac Adaptor
The Grand Tour DVD Super Multi drive Double Layer The full-size DVD Super Multi drive module lets you record data to rewritable CD/DVDs as well as run either 12 cm (4.72") or 8cm (3.15") CD/DVDs without using an adaptor. The read speed is slower at the center of a disc and faster at the outer edge.
Page 61 Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
Page 62: Chapter 3 Hardware, Utilities And Options
Your computer is equipped with one processor and processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Start -> All Programs -> TOSHIBA -> Utilities -> PC Diagnostic Tool.
Page 63 Hardware, Utilities and Options Memory Memory slots 1 GB, 2 GB or 4 GB memory modules can be installed in the computer's two memory slots for a maximum of 8 GB system memory. This computer can be equipped with memory modules of a maximum size of 8 GB.
Page 64 Hardware, Utilities and Options Legal Footnote (Battery Life) For more information regarding Battery Life, please refer to the Legal Footnotes section in Appendix G. RTC battery The internal RTC battery backs up the Real Time Clock (RTC) and calendar. AC adaptor The AC adaptor provides power to the system and recharges the batteries when they are low.
Page 65: Optical Disc Drive
Hardware, Utilities and Options Under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, the SSD may be vulnerable to data retention errors. Legal Footnote (Hard Disk Drive (HDD) Capacity) For more information regarding Hard Disk Drive (HDD) Capacity, please refer to the Legal Footnotes section in Appendix G.
Page 66 You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.
Page 67: Special Features
Some computers in this series are equipped with a Wireless WAN module. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.
Page 68 Hardware, Utilities and Options Display automatic This feature automatically cuts off power to the computer's display panel when there is no power off keyboard input for a specified time, with power being restored the next time a key is pressed. This can be specified in the Power Options.
Page 69 The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged. ■ TOSHIBA HDD Protection cannot be used in models that are equipped with SSD. Hibernation Mode This feature lets you turn off the power to the computer without exiting from your software.
Page 70: Utilities And Applications
This utility controls the following computer button Support functions. ■ eco button ■ TOSHIBA Presentation button The starting application from the button can be changed. TOSHIBA Button Support cannot be used in models that are not equipped with eco button and TOSHIBA Presentation button. User’s Manual...
Page 71 TOSHIBA Password The TOSHIBA Password utility allows you to set Utility a password in order to restrict access to the computer.
Page 72 The TOSHIBA Accessibility utility provides support to movement impaired users when they Accessibility need to use the TOSHIBA Hot-key functions. In use, the utility allows you to make the FN key 'sticky', that is you can press it once, release it, and they press one of the "Function"...
Page 73 Video. Power-saving features may interfere with smooth playback. ■ If you see the screen blinking while playing DVD with subtitle on at Media Player, please use TOSHIBA DVD PLAYER or Media Center to play DVD. Bluetooth Stack for This software enables communication between...
Page 74 TOSHIBA ConfigFree TOSHIBA ConfigFree is a suite of utilities that improve the ease and control of communication devices and network connections, help in the...
Page 75 Lock from the Start menu (click Start, point to the arrow icon ) and then select Lock from the menu). ■ TOSHIBA Assist: This can be used to open TOSHIBA Assist if it is already installed in your computer. User’s Manual 3-14...
Page 76: Optional Devices
Professional Package must be configured in order to use TPM. To enable TPM through the BIOS setup: 1. Turn on the computer. Press the F2 key When the TOSHIBA Leading Innovation >>> screen appears. 2. Set the TPM in the Security tab to Enabled.
Page 77: Peripheral Devices
The computer is equipped with a single ExpressCard slot into which any ExpressCard/34 device that meets industry standards, either manufactured by TOSHIBA or another vendor, can be installed. The slot supports hot plug connection and utilizes the PCI Express interface that supports the reading and writing of data at a theoretical maximum rate of 2.5Gbps.
Page 78: Removing An Expresscard
Hardware, Utilities and Options 5. After inserting the ExpressCard you should refer to its documentation and also check the configuration in Windows in order to ensure that it is correct. Removing an ExpressCard To remove an ExpressCard, follow the steps as detailed below. 1.
Page 79: Inserting A Smart Card
Hardware, Utilities and Options Inserting a Smart Card The Smart Card slot is located on the left side of the computer. The Windows hot-install feature allows you to insert a Smart Card while the computer is turned on. To install a Smart Card, follow the steps as detailed below: 1.
Page 80: Bridge Media Slot
Hardware, Utilities and Options Removing a Smart Card To remove a Smart Card, follow the steps as detailed below: 1. Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar. ■ Before removing the Smart Card, confirm that the Smart Card is not working with any program or system.
Page 81: Memory Media
Hardware, Utilities and Options ■ This Bridge media slot supports the following memory media. ■ Secure Digital (SD) Card (SD memory card, SDHC memory card, miniSD Card, microSD Card) ■ Memory Stick (Memory Stick, Memory Stick PRO, Memory Stick Duo, Memory Stick PRO Duo, Memory Stick Micro) ■...
Page 82: Memory Card Care
Hardware, Utilities and Options ■ The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. Card Type Capacities 8MB, 16MB, 32MB, 64MB, 128MB, 256MB, 512MB, 1GB, 2GB SDHC 4GB, 8GB, 16GB, 32GB Memory media format New media cards are formatted according to specific standards.
Page 83: Inserting A Memory Media
Hardware, Utilities and Options ■ Do not remove a card while read/write is in progress. For more details on using memory cards, see manuals accompanying the cards. About the write-protect The following memory media have a function for protect. ■ SD Card (SD memory card, SDHC memory card) ■...
Page 84: Removing A Memory Media
Hardware, Utilities and Options Removing a memory media The following instructions apply to all types of supported media devices. To remove a memory media, follow the steps as detailed below: 1. Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar.
Page 85: Installing A Memory Module
You can access the inserted memory modules efficiently in dual channel. ■ Use only memory modules approved by TOSHIBA. ■ Do not try to install or remove a memory module under the following conditions.
Page 86 Hardware, Utilities and Options 5. Loosen the screw securing the memory module cover in place - please note that the screw is attached to the cover in order to prevent it from being lost. Use a point size 0 Phillips screwdriver. 6.
Page 87: Removing A Memory Module
Hardware, Utilities and Options ■ Never allow metal objects, such as screws, staples and paper clips, to enter the computer. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury. ■...
Page 88 Hardware, Utilities and Options 3. Close the display panel. 4. Turn the computer upside down and remove the battery pack (refer to Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required). 5. Loosen the screw securing the memory module cover in place - please note that the screw is attached to the cover in order to prevent it from being lost.
Page 89: External Monitor
Hardware, Utilities and Options External monitor An external analog monitor can be connected to the external monitor port on the computer. To connect a monitor, follow the steps as detailed below: Connecting the monitor cable 1. Turn the computer's power off. 2.
Page 90: Mini Displayport
Hardware, Utilities and Options Mini DisplayPort With a suitable adapter (such as the "Mini DisplayPort to DisplayPort cable", "Mini DisplayPort to HDMI adapter" or "Mini DisplayPort to DVI adapter"), this port enables you to connect an external monitor. Connecting the Mini DisplayPort 1.
Page 91: Disconnecting An Esata Device
Hardware, Utilities and Options eSATA (External Serial ATA) devices An device corresponding to eSATA function can be connected to the eSATA/USB combo port on the computer. Connecting the eSATA device To connect an eSATA device, follow the steps as detailed below: 1.
Page 92: Toshiba Express Port Replicator
TOSHIBA Express Port Replicator In addition to the ports available on the computer, the TOSHIBA Express Port Replicator also provides several kinds of ports. The TOSHIBA Express Port Replicator connects directly to the docking interface on the underside of the computer.
Page 93: Security Lock
Hardware, Utilities and Options Security lock A security locks enable you to anchor your computer a desk or other heavy object in order to help prevent unauthorized removal or theft. The computer has a security lock slot on its left side into which you can attach one end of the security cable, while the other end attaches to a desk or similar object.
Page 94: Optional Accessories
Chapter 6, Power and Power-Up Modes for further information. TOSHIBA Express The TOSHIBA Express Port Replicator provides Port Replicator the ports available on the computer in addition to a digital visual interface (DVI) port, External monitor port, four Universal Serial Bus ports (USB 2.0) and a LAN jack.
Page 95: Chapter 4 Operating Basics
This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. TOSHIBA Dual Pointing Device Some models are equipped with a dual point system: a Touch Pad and an AccuPoint pointing stick.
Page 96: Using The Accupoint
Operating Basics The two buttons below the Touch Pad are used like the buttons on a standard mouse - press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.
Page 97: Using The Fingerprint Sensor
Operating Basics Replacing the cap The AccuPoint cap is an expendable item that should be replaced after prolonged use. The spare AccuPoint cap is supplied with some models. 1. To remove the AccuPoint cap, firmly pinch the cap and pull it straight 1.
Page 98: Points To Note About The Fingerprint Sensor
Operating Basics How to Swipe your Finger Using the following steps when swiping fingers for fingerprint registration or authentication will help to minimize authentication failures: Align the first joint of the finger to the center of the sensor. Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible.
Page 99 Operating Basics ■ Do not paste stickers or write on the sensor. ■ Do not touch the sensor with a finger or any other object which may have a build-up of static electricity on it. Observe the following before you place your finger on the sensor whether for fingerprint enrollment/registration or recognition.
Page 100: Fingerprint Utility Limitations
TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free, or that it will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software.
Page 101 Delete the fingerprint data for the currently logged in user 1. Click Start -> All Programs -> TOSHIBA -> Utilities -> TOSHIBA Fingerprint Utility, or double click the utility icon in the Taskbar. 2. Swipe your finger across the fingerprint sensor.
Page 102: Windows Logon Via Fingerprint Authentication
7. Click Close. 8. "Are you sure you want to quit?" is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. Windows Logon via Fingerprint Authentication In place of the usual Windows logon by ID and password, fingerprint authentication also allows logon to Windows.
Page 103: How To Enable Fingerprint Boot Authentication And Single Sign-On Feature
How to Enable Fingerprint boot authentication and Single Sign-On feature It is necessary to first enroll your fingerprint with the TOSHIBA Fingerprint Utility prior to enabling and configuring the boot authentication and Single Sign-On feature. You should check that your fingerprint is enrolled before configuring the settings.
Page 104: Web Camera
10. Click Close. 11. "Are you sure you want to quit?" is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. This modified configuration for fingerprint boot authentication and Single Sign-on feature becomes effective the next time the system is booted up.
Page 105: Using The Toshiba Face Recognition
Toshiba does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. Toshiba is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.
Page 106 Take a picture for facial verification purposes, and register the data needed when you log in. To register the data needed when you log in, follow the steps as described below: 1. To launch this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> Face Recognition. ■...
Page 107 How to launch the help file For further information on this utility, please refer to help file. 1. To launch the help file, click Start -> All Programs -> TOSHIBA -> Utilities -> Face Recognition Help. Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition.
Page 108: Using Optical Disc Drives
Operating Basics 5. Verification will be performed. If the authentication is successful, the image data taken in step 4 will be faded in and placed over one another. ■ If an error occurs during authentication, you will be returned to the Select Tiles screen.
Page 109: Loading Discs
Operating Basics Loading discs To load CD/DVDs, follow the steps as detailed below: 1. When the computer’s power is on, press the eject button to open the disc tray slightly. 2. Grasp the disc tray gently and pull until it is fully opened. 1.
Page 110: Removing Discs
Operating Basics ■ Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment. ■ Prevent foreign objects from entering the drive. Check the surface of the disc tray, especially the area behind the front edge of the disc tray, to make sure there are no such objects before closing the drive.
Page 111 Operating Basics Figure 4-8 Removing a CD/DVD 3. Push the center of the disc tray to close it. Press gently until it locks into place. How to remove CD/DVD when the disc tray will not open Pressing the eject button will not open the disc tray when the computer power is off.
Page 112: Writing Cd/Dvds On Dvd Super Multi Drives
■ To write data to CD-R/-RW media, use the TOSHIBA Disc Creator feature that is installed on your computer. When writing information to media using an optical drive, you should always ensure that you connect the AC adaptor to a live power socket.
Page 113: Before Writing Or Rewriting
RAM media, however, it must be noted that disc quality can affect write or rewrite success rates. Please also be aware that in no event does TOSHIBA guarantee the operation, quality or performance of any disc. CD-R: TAIYO YUDEN CO., Ltd.
Page 114 Operating Basics DVD+RW: MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 8x speed media) DVD-RAM: (DVD Super Multi drive only) DVD Specifications for DVD-RAM Disc for Version 2.0, Version 2.1 or Version 2.2 Panasonic Corporation (for 3x and 5x speed media) Hitachi Maxell,Ltd.
Page 115: When Writing Or Rewriting
CD/DVD - do not try to write from shared devices such as a server or any other network device. ■ Writing with software other than TOSHIBA Disc Creator has not been confirmed, therefore operation with other software applications cannot be guaranteed.
Page 116: Toshiba Disc Creator
TOSHIBA Disc Creator cannot record in packet format. ■ You might not be able to use the "Disc Backup" function of TOSHIBA Disc Creator to back up a DVD-R, DVD-R (Dual Layer), DVD-RW, DVD+R, DVD+R (Double Layer) or DVD+RW disc that was made with other software on a different optical media recorder.
Page 117: Data Verification
DVD-ROM and DVD-ROM / CD-R/RW drives cannot read this added data regardless of the operating system. ■ TOSHIBA Disc Creator does not support recording to DVD-RAM discs - to achieve this you should use Windows Explorer or another similar utility.
Page 118: Sound System
Operating Basics 3. Do not write on, apply a sticker to, or otherwise mar the surface of the CD or DVD that contains the data. 4. Hold the CD or DVD by its outside edge or the edge on the center hole - any fingerprints on the surface of the disc can prevent the drive from properly reading data.
Page 119: Power Management
TOSHIBA Mic Effect will reduce these echoes generated on your computer. To apply the echo cancellation, follow the steps below.
Page 120: Modem
5. On the Advanced tab, select “2 channel, 16 bit, 48000 Hz (DVD Quality)” in the pull-down menu of the Default Format pane. 6. On the TOSHIBA Mic Effect tab, select the Enable Echo Canceller check box, and click Apply.
Page 121: Properties Menu
Operating Basics 3. Click the icon with the primary (left) mouse button to display a list of regions that the modem supports, together with a sub-menu which details telephony location information - a check mark will appear next to the currently selected region and telephony location. 4.
Page 122 Operating Basics If you are using the computer in Japan, the Telecommunications Business Law requires that you select Japan region mode. It is illegal to use the modem in Japan with any other selection. Connecting the modular cable To connect the modem's modular cable, follow the steps as detailed below: ■...
Page 123: Wireless Communications
Operating Basics Disconnecting the modular cable To disconnect the modular cable, follow the steps as detailed below: 1. Pinch the lever on the plug in the telephone jack and pull it out from within the connector. 2. Pinch the lever on the plug in the computer's modem jack and pull it out from within the computer.
Page 124: Worldwide Operation
■ TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Bluetooth wireless technology...
Page 125: Bluetooth Stack For Windows By Toshiba
This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/2.1+EDR specification. However, TOSHIBA cannot confirm the compatibility between any computing products and/or other electronic devices that use Bluetooth, other than TOSHIBA notebook computers. Release Notes related to the Bluetooth Stack for Windows by TOSHIBA 1.
Page 126: Lan
Operating Basics Wireless communication Indicator The wireless communication indicator shows the status of the computer's wireless communication functions. Indicator status Indication Indicator off The wireless communication switch is off - no wireless functionality is available. Indicator glows Wireless communication switch is on. Except for the stopped device by the software switch, all the wireless-communications functions can output a radio wave.
Page 127: Connecting The Lan Cable
Operating Basics If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you can connect with a CAT3 or higher cable. Connecting the LAN cable To connect the LAN cable, follow the steps as detailed below: ■ Connect the AC adaptor before connecting the LAN cable. The AC adaptor must remain connected during LAN use.
Page 128: Computer Handling
Operating Basics Disconnecting the LAN cable To disconnect the LAN cable, follow the steps as detailed below: Make sure the LAN Active indicator (orange LED) is out before you disconnect the computer from the LAN. 1. Pinch the lever on the connector in the computer’s LAN jack and pull out the connector.
Page 129: Using The Hard Disk Drive (Hdd) Protection
The TOSHIBA HDD Protection function does not guarantee that the hard disk drive will not be damaged. ■ TOSHIBA HDD Protection cannot be used in models that are equipped with SSD. When vibration is detected, a message will be displayed on the screen, and the icon in the Taskbar notification area will change to the protection state.
Page 130: Toshiba Hdd Protection Properties
TOSHIBA HDD Protection is disabled. TOSHIBA HDD Protection Properties You can change the TOSHIBA HDD Protection settings by using the TOSHIBA HDD Protection Properties window. To open the window, click Start -> All Programs -> TOSHIBA -> Utilities -> HDD Protection Settings.
Page 131: Using The Toshiba Usb Sleep And Charge Utility
Intensely shaking the computer or other subjecting it to strong impacts may cause damage to the computer. Details To open the Details window, click the Setup Detail button in the TOSHIBA HDD Protection Properties window. Detection Level Amplification When the AC adaptor is disconnected or the lid is closed, HDD Detection assumes that the computer will be carried and sets the detection level to the maximum for 10 seconds.
Page 132: Starting The Usb Sleep And Charge Utility
USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Starting the USB Sleep and Charge Utility To start the utility, click Start-> All Programs -> TOSHIBA -> Utilities -> USB Sleep and Charge. User’s Manual...
Page 133: Heat Dispersal
Operating Basics Enabling USB Sleep and Charge This utility can be used to enable and disable the USB Sleep and Charge function. Select the Enable USB Sleep and Charge check box to enable this function for the compatible USB ports. The default state is disabled. Power supply mode settings Your PC has multiple charging modes so that many different USB devices can be supported for USB Sleep and Charge function.
Page 134: Chapter 5 The Keyboard
Chapter 5 The Keyboard The computer’s keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer. The number of keys available on your keyboard will depend on which country/region your computer is configured for, with keyboards being available for numerous languages.
Page 135: Function Keys: F1
Soft keys: FN key combinations The FN (function) is unique to TOSHIBA computers and is used in combination with other keys to form soft keys. Soft keys are key combinations that enable, disable or configure specific features.
Page 136: Hot Keys
The Keyboard The FN key can be combined with the following keys to simulate functions similar to those of keys on the 104/105 key enhanced keyboard which are not on this computer's keyboard. Press FN + F10 or FN + F11 to access the computer's integrated keypad. When activated, the keys with grey markings on their bottom edge become either numeric keypad keys (FN + F11) or cursor control keys (FN + F10).
Page 137 The Keyboard Sleep: Pressing FN + F3 switches the system to Sleep Mode. Hibernate: Pressing FN + F4 switches the system to Hibernation Mode. Output: Pressing FN + F5 changes the active display device. To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device.
Page 138: Windows Special Keys
FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky, that is, you can press it once, release it, and then press an "F Number" key. To start the TOSHIBA Accessibility utility, click Start -> All Programs ->...
Page 139: Keypad Overlay
The Keyboard Keypad overlay Your computer's keyboard may not have a separate numeric keypad but includes a numeric keypad overlay which functions like one - this is located in the center of the keyboard with the relevant keys having grey letters at their front edge.
Page 140: Generating Ascii Characters
The Keyboard Temporarily using normal keyboard (overlay on) While using the overlay, you can temporarily access the normal keyboard functions without having to turn the overlay off: 1. Hold down FN key and press any other key - this key will operate as if the overlay were off.
Page 141: Chapter 6 Power And Power-Up Modes
Chapter 6 Power and Power-Up Modes The computer's power resources include the AC adaptor, battery pack and any internal batteries. This chapter provides details on making the most effective use of these resources, and includes information on charging and changing batteries, tips for saving battery power, and information on the different power-up modes.
Page 142: Monitoring Of Power Condition
Power and Power-Up Modes Table 6-1 Power conditions continued Power on Power off (no operation) Battery charge • Operates adaptor is above low • LED: Battery off battery trigger DC IN off connected point Battery charge • Operates is below low •...
Page 143: Battery
Power and Power-Up Modes DC IN indicator Check the DC IN indicator to determine the power status with the AC adaptor connected - the following indicator conditions should be noted: Green Indicates the AC adaptor is connected and is correctly supplying power to the computer. Flashing orange Indicates a problem with the power supply.
Page 144 **** RTC Power Failure **** Check system. Then press [F2] key. You can change the Real Time Clock settings by turnin on the computer and then pressing the F2 key when the TOSHIBA Leading Innovation >>> screen appears. Please refer to Chapter 8 Troubleshooting for further information.
Page 145: Charging The Batteries
- the Battery indicator will glow orange while the battery is being charged. Use only the computer connected to an AC power source or optional TOSHIBA Battery charger to charge the battery pack. Never attempt to charge the battery pack with any other charger. Time Refer to User Information Guide about Charging time.
Page 146: Monitoring Battery Capacity
Power and Power-Up Modes In such cases you should follow the steps as detailed below: 1. Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off. 2. Connect the AC adaptor to the DC IN 15V jack of the computer, and to a wall outlet that is supplying power.
Page 147: Retaining Data With Power Off
Power and Power-Up Modes ■ Whether you close the display panel when you are not using the keyboard - closing the display saves power. ■ The environmental temperature - operating time decreases at low temperatures. ■ The condition of the battery terminals - you should always ensure the terminals stay clean by wiping them with a clean dry cloth before installing the battery pack.
Page 148: Removing The Battery Pack
Power and Power-Up Modes This section explains how to remove and install the battery pack, and begins with the removal process which is detailed through the following steps. ■ Do not remove the battery pack while the computer is in Sleep Mode. Data is stored in RAM, so if the computer loses power it could be lost.
Page 149: Toshiba Password Utility
Figure 6-2 Securing the battery pack 3. Turn your computer over. TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password Utility function are different from the Windows password.
Page 150 ■ If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held...
Page 151: Power-Up Modes
If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password. To set a Supervisor Password, execute the file TOSPU.EXE. The file is located at: C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe This utility lets you do the following: ■...
Page 152: Panel Power On/Off
Power and Power-Up Modes Please refer to the sections Turning on the power Turning off the power in Chapter 1, Getting Started for further information. Windows utilities You can configure various settings associated with both Sleep Mode and Hibernation Mode within the Power Options (to access it, Start -> Control Panel ->...
Page 153: Chapter 7 Hw Setup
Accessing HW Setup To run the HW Setup program, click Start -> All Programs -> TOSHIBA -> Utilities -> HWSetup. HW Setup window The HW Setup window contains a number of tabs (General, Display, Boot Priority, Keyboard, CPU, LAN, SATA and USB) to allow specific functions of the computer to be configured.
Page 154 HW Setup General This window displays the BIOS/EC version and contains two buttons : Default and About. Return all HW Setup values to the factory Default settings. Display the HW Setup version. About Setup This field displays the installed BIOS version, date and EC version. Display This tab lets you customize your computer’s display settings for either the internal display or an external monitor.
Page 155: Boot Priority
HW Setup Boot Priority Boot Priority Options This tab allows you to set the priority for booting the computer. The Boot Priority Options setting window will be displayed as shown below. Click the up and down arrow buttons to adjust the priority. You can override the settings and manually select a boot device by pressing one of the following keys while the computer is booting: Selects the USB floppy diskette drive...
Page 156 HW Setup To change the boot drive, follow the steps below. 1. Hold down F12 and boot the computer. when the TOSHIBA Leading Innovation >>> screen appears, release the F12 key. 2. Use the up and down cursor keys to select the boot device you want and press ENTER.
Page 157 HW Setup This function allows you to set the processor's operating mode. Dynamic CPU Frequency Mode This option allows you to configure the power saving modes associated with the processor - the following settings are available: The processor's power consumption and Dynamically automatic clock speed switching functions are Switchable...
Page 158 HW Setup Enables Wake-up on LAN from shutdown. Enabled Disables Wake-up on LAN from shutdown. Disabled (Default) Built-in LAN This feature enables or disables the Built-in LAN. Enables Built-in LAN functions (Default). Enabled Disables Built-in LAN functions. Disabled USB KB/Mouse Legacy Emulation You can use this option to enable or disable USB keyboard/mouse legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB mouse and keyboard - to achieve...
Page 159 HW Setup SATA eSATA This feature allows you to set conditions for SATA. Enables the eSATA port. (Default) Enabled Disables the eSATA port in order to save power. Disabled SATA Interface setting This feature allows you to set SATA interface setting. Let HDD/SSD work with maximum performance.
Page 160: Troubleshooting
Chapter 8 Troubleshooting TOSHIBA have designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause. All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.
Page 161: Analyzing The Problem
Troubleshooting ■ Before you attach an external device you should first turn the computer off, then when you turn the computer back on again it will recognize the new device. ■ Make sure all optional accessories are configured properly in the computer's setup program and that all required driver software has been loaded (please refer to the documentation included with the optional accessories for further information on its installation and...
Page 162: Hardware And System Checklist
Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.
Page 163: Self Test
This message remains on the screen for a few seconds. If the self test is successful, the computer tries to load the operating system according to how the Boot Priority option is set within the TOSHIBA HW Setup program. If any of the following conditions are present, the self test has failed: ■...
Page 164: Overheating Power Down
Troubleshooting Overheating power down If the processor's temperature reaches an unacceptably high level with either setting, the computer will automatically shuts down to prevent any damage - in this instance all unsaved data in memory will be lost. Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator and DC IN indicator...
Page 165 Troubleshooting Battery If you suspect a problem with the battery, you should check the status of the DC IN indicator as well as the Battery indicator. Please refer to Chapter Power and Power-Up Modes for more information on these indicators, together with general battery operation.
Page 166: Real Time Clock
BIOS setup application by using the following steps: RTC Power 1. Turn on the computer. Failure. Check system. 2. Press the F2 key when the TOSHIBA Then press [F2] Leading Innovation >>> screen key. appears - the BIOS setup application will load.
Page 167: Hard Disk Drive
Alternatively you may wish to run the TOSHIBA PC Diagnostic Tool to check the general operation of the computer. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.
Page 168 Troubleshooting Problem Procedure Slow performance The files on the hard disk drive may be fragmented - in this instance you should run the disk Defragmentation utility to check the condition of your files and the hard disk drive. Please refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility.
Page 169: Dvd Super Multi Drive
Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2 Check the region code on the DVD. It must match that on the DVD-ROM.
Page 170: Sd/Sdhc Card
Troubleshooting Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2 Recordable DVD: DVD-R/-R DL, DVD+R/+R DL, DVD-RW, DVD+RW, DVD-RAM Check the region code on the DVD.
Page 171: Memory Stick
Troubleshooting Smart Card For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure Smart Card error occurs Remove the Smart Card from the computer, make sure to confirm that the card oriented correctly and reinsert it in order to ensure it is firmly connected.
Page 172: Xd Picture Card
Troubleshooting xD picture card For further information, please refer to Chapter 3, Hardware, Utilities and Options. Problem Procedure xD picture card error Remove the xD picture card from the computer occurs and then reinsert it in order to ensure it is firmly connected.
Page 173: Dual Pointing Device
Troubleshooting Dual Pointing device If you are using a USB mouse, you should also refer to both the device section in this chapter, and the documentation supplied with your mouse. Touch Pad/AccuPoint Problem Procedure Either the Touch Pad Check the Device Select settings. or the AccuPoint does Click Start ->...
Page 174: Usb Mouse
Troubleshooting Problem Procedure The reaction of Touch Adjust the touch Sensitivity. pad is either too 1. Click Start -> Control Panel -> Hardware sensitive or not and Sound -> Mouse. sensitive enough. 2. Within the Mouse Properties window, click the Advanced tab. 3.
Page 175: Fingerprint Sensor
Troubleshooting Problem Procedure The on-screen pointer In this instance, you should initially try changing moves too fast or too the speed setting within the Mouse Control utility. slow 1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse. 2.
Page 176: Usb Device
Sleep and Charge disabled. function". Select the "Enable USB Sleep and Charge" check box in the TOSHIBA USB Sleep and Charge utility to enable this function. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.
Page 177 Troubleshooting Problem Procedure Some external devices may not be able to use the "USB Sleep and Charge function". In this case, please try one or more of the following methods. ■ Select another mode. ■ Turn OFF the computer while external devices are connected.
Page 178: Esata Device
Troubleshooting eSATA device In addition to the information in this section, please also refer to the documentation supplied with your eSATA device. Problem Procedure eSATA device does Remove the eSATA device from the computer and then reconnect it to a free port it in order to not work ensure it is firmly attached.
Page 179 Troubleshooting Sound system In addition to the information in this section, please also refer to the documentation supplied with your audio device. Problem Procedure No sound is heard Adjust the volume. To increase the volume click the volume up button, and to decrease it click the volume down button.
Page 180 Troubleshooting Problem Procedure Press the FN + F5 hot key in order to change the display priority and ensure that it is not set for the internal display only. Check to see if the external monitor is connected. When the external monitor is set as the primary display device in extended desktop mode, it will not display when the computer wakes up from Sleep Mode if the external monitor has been...
Page 181 Troubleshooting Problem Procedure After making a call you Ensure that the communication application's tone can’t hear a ring or pule dialling selection feature is set correctly. Communication is cut The computer will automatically cut off off unexpectedly communication when connection with the carrier is not successful for a set time interval - try lengthening this time interval within your communication application.
Page 182: Wireless Lan
Troubleshooting Wireless LAN If the following procedures do not restore LAN access, consult your LAN administrator. For more information on wireless communication, refer to Chapter 4, Operating Basics. Problem Procedure Cannot access Make sure the computer's Wireless Wireless LAN communication switch is set to on. If problems persist, contact your LAN administrator.
Page 183: Toshiba Support
TOSHIBA support for assistance. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first.
Page 184 Troubleshooting Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed below: Outside of Europe In Europe Australia Germany & Austria TOSHIBA Australia Pty. Ltd.
Page 185: Specifications
Appendix A Specifications This appendix summarizes the computer’s technical specifications. Physical Dimensions Refer to User Information Guide about Size. Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5°C (41°F) to 35°C (95°F) 20% to 80% (noncondensing) Non-operating -20°C (-4°F) to 65°C (149°F) 10% to 90% (noncondensing) Wet-bulb 26°C maximum...
Page 186: Power Requirements
Specifications Power Requirements AC adaptor 100-240 volts AC 50 or 60 hertz (cycles per second) Computer 15V DC 5.0 amperes Built-in Modem This information is applicable to the models equipped with a built-in modem. Network control unit (NCU) Type of NCU Type of line Telephone line (analog only) Type of dialing...
Page 187 Specifications Communication Data transmission and reception speed 300/1200/2400/4800/7200/9600/12000/14400/16 800/19200/21600/24000/26400/28800/31200/33 600 bps Data reception only with V.90 28000/29333/30666/32000/33333/34666/36000/ 37333/38666/40000/41333/42666/44000/45333/ 46666/48000/49333/50666/52000/53333/54666/ 56000 bps 2400/4800/7200/9600/12000/14400 bps Transmitting level -10 dBm Receiving level -10 to -40 dBm Input/output 600 ohms ±30% impedance Error correcting MNP class 4 and ITU-T V.42 Data compression MNP class 5 and ITU-T V.42bis...
Page 188: Display Controller And Video Mode
Appendix B Display Controller and Video mode Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off. Due to the display panel's increased resolution, lines may appear broken in when displaying images in full-screen text mode.
Page 189: Wireless Lan
Appendix C Wireless LAN This appendix is intended to help you get your Wireless LAN network up and running, with a minimum of parameters. Card Specifications Form Factor PCI Express Mini Card ■ IEEE 802.11 Standard for Wireless LANs Compatibility ■...
Page 190: Radio Characteristics
Wireless LAN Radio Characteristics Radio Characteristics of Wireless LAN module may vary according to: ■ Country/region where the product was purchased ■ Type of product Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4GHz and 5GHz band, local radio regulations may impose a number of limitations to the use of wireless communication equipment.
Page 191: Supported Frequency Sub-Bands
Subject to the radio regulations that apply in the countries/regions, your Wireless LAN module may support a different set of 5 GHz/2.4 GHz channels. Consult your Authorized Wireless LAN or TOSHIBA Sales office for information about the radio regulations that apply in the countries/regions.
Page 192 Wireless LAN ■ For Wireless LAN modules installed in wireless clients that operating in a peer-to-peer mode, the module will use the default channel 10. ■ In a Wireless LAN Access Point, the Wireless LAN module will use the factory-set default channel (printed in bold), unless the LAN Administrator selected a different channel when configuring the Wireless LAN Access Point device.
Page 193 Wireless LAN 5785* 5805* 5825* *1 Factory-set default channels *2 The channel which can be used depends on the installed wireless LAN module. And the approved channels on using are different at each country or region. When using these channels in any country or region, refer to the section Approved Countries/Regions for use in the printed user’s manual.
Page 194: Appendix D Bluetooth Wireless Technology Interoperability
Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special interest Group. ■ When you use Bluetooth Adaptor from TOSHIBA close to 2.4 GHz Wireless LAN devices, Bluetooth transmissions might slow down or cause errors. If you detect certain interference while you use Bluetooth Adaptor from TOSHIBA, always change the frequency, move your computer to the area outside of the interference range of 2.4 GHz...
Page 195: Bluetooth Wireless Technology And Your Health
Because products with Bluetooth wireless technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Page 196 The radiated output power of the Bluetooth Adaptor from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Adaptor from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
Page 197: Using Bluetooth Adaptor From Toshiba Equipment In Japan
3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. User’s Manual...
Page 198: Device Authorization
Bluetooth wireless technology Interoperability 2. Indication The indication shown below appears on this equipment. (1) 2.4 : This equipment uses a frequency of 2.4 GHz. (2) FH : This equipment uses FH-SS modulation. (3) 1: The interference range of this equipment is less than 10 m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz.
Page 199: Ac Power Cord And Connectors
Appendix E AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Length: Minimum 1.7 meters...
Page 200 AC Power Cord and Connectors Denmark: DEMKO Norway: NEMKO Finland: FIMKO Sweden: SEMKO France: LCIE Switzerland: Germany: United Kingdom: In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV-F.
Page 201: Toshiba Pc Health Monitor
Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD.
Page 202: Starting The Toshiba Pc Health Monitor
Starting the TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor can be started using the following methods: ■ Click Start -> All Programs -> TOSHIBA -> Utilities -> PC Health Monitor. ■ Click the icon ( ) in the notification area, then click the "Enable PC Health Monitor..."...
Page 203: Cleaning The Cooling Module
TOSHIBA PC Health Monitor 4. If the "Please click [OK] to run the TOSHIBA Cooling Performance Diagnostic Tool to check the cooling performance of your PC." message is still displayed after running the "TOSHIBA Cooling Performance Diagnostic Tool" in step 3, it is recommended you turn off the computer and contact TOSHIBA support.
Page 204 TOSHIBA PC Health Monitor 1. Plastic film Figure F-2 Lift the plastic film 7. Slide the Cooling module cover back into place on the computer to reattach. 8. Install the battery pack (refer to the Replacing the battery pack section in Chapter 6, Power and Power-Up Modes, if required).
Page 205: Legal Footnotes
Appendix G Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. Non-applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series. Therefore, please be aware that your selected model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis.
Page 206: Memory (Main System
86°F) or >25°C (77°F) at high altitude (all temperature references are approximate and may vary depending on the specific computer model - please refer to your computer documentation or visit the Toshiba website at www.pcsupport.toshiba.com for details). CPU performance may also vary from specifications due to design configuration.
Page 207: Battery Life
Published battery life numbers are achieved on select models and configurations tested by Toshiba at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.
Page 208: Wireless Lan
Legal Footnotes Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach may vary depending on surrounding electromagnetic environment, obstacles, access point design and configuration, and client design and software/hardware configurations. The actual transmission speed will be lower than the theoretical maximum speed.
Page 209: Glossary
Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National Standards Institute AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: basic input/output system bps: bits per second CD: compact disc CD-ROM: Compact Disc Read-Only Memory...
Page 210 Glossary IDE: integrated drive electronics IEEE: Institute of Electrical and Electronics Engineers I/O: input/output IRQ: interrupt request KB: kilobyte LAN: local area network LCD: liquid crystal display LED: light emitting diode MB: megabyte MMC: multi media card OCR: optical character recognition (reader) PC: personal computer PCI: peripheral component interconnect RAM: random access memory...
Page 211: Index
Cleaning the computer 4-34 External monitor 2-7, 3-28 Cooling vents 2-3 problems 8-20 DC IN indicator 2-13, 6-3 FN + 1 (TOSHIBA Zooming Utility reduce) DVD Super Multi drive problems 8-10 FN + 2 (TOSHIBA Zooming Utility enlarge) using 4-14 User’s Manual...
Page 212 TECRA M11/Satellite Pro S500M Mute 5-3 FN + ESC (Mute) 5-3 Output 5-4 FN + Enter 5-3 Power Plan 5-3 FN + F1 (Lock) 5-3 Sleep 5-4 FN + F10 (Arrow mode) 5-3 TOSHIBA Zooming Utility (enlarge) 5- FN + F11 (Numeric mode) 5-3...
Page 213 TECRA M11/Satellite Pro S500M problems 8-19 Hard disk drive 8-8 removing 3-26 Hardware and system checklist 8-3 Memory Stick 3-20 Internal display panel 8-8 inserting 3-22 Keyboard 8-7 problems 8-12 LAN 8-22 removing 3-23 Memory Stick 8-12 Modem 3-5 MultiMediaCard 8-13...
Page 214 TECRA M11/Satellite Pro S500M ENTER 5-3 ScrLock 5-3 enhanced keyboard 5-2 Sound system Stereo speakers 2-2 headphone jack 2-5 microphone jack 2-5 problems 8-20 TOSHIBA Assist 3-13 TOSHIBA ConfigFree 3-13 TOSHIBA DVD-RAM Utility 3-13 TOSHIBA Disc Creator 3-13, 4-22 TOSHIBA Express Port Replicator 3-33...

This manual is also suitable for:

Satellite pro s500m series

Toshiba Tecra M11 User Manual

Chapter 1 Getting Started

Chapter 2 The Grand Tour

Chapter 3 Hardware, Utilities and Options

Chapter 4 Operating Basics

Chapter 5 The Keyboard

Chapter 6 Power and Power-Up Modes

Chapter 7 HW Setup

Chapter 8 Troubleshooting

Appendix A Specifications

Appendix B Display Controller and Video Mode

Appendix C Wireless LAN

Appendix D Bluetooth Wireless Technology Interoperability

Appendix E AC Power Cord and Connectors

Appendix F TOSHIBA PC Health Monitor

Appendix G Legal Footnotes

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Summary of Contents for Toshiba Tecra M11