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Cause
You must log on to your ISP before some
programs will start.
Solving software problems
Most software problems occur as a result of these situations:
●
The application was not installed or configured correctly.
●
Insufficient memory is available to run the application.
●
A conflict exists between applications.
●
All the necessary device drivers might not have been installed.
●
If you have installed an operating system other than the factory-installed operating system, it might
not be supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not start up and the HP logo does not appear
Use this information to troubleshoot the computer.
Cause
ROM issue - POST error has occurred.
"Illegal Operation has Occurred" error message is displayed
Use this information to troubleshoot the computer.
Cause
Software being used is not Microsoft-certified
for your version of Windows.
Configuration files are corrupt.
Solution
Log on to your ISP and launch the program.
Solution
Observe the beeps and lights on the front of the computer.
See the Worldwide Limited Warranty for terms and conditions.
Solution
Verify that the software is certified by Microsoft® for your version of
Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the computer.
Solving software problems
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