II.
Replace the Veleco Product with the same model (or with Warrantee consent a product of similar functionality), equivalent in performance and
reliability, or
III. Issue refund in exchange for the return of Warrantee Veleco Product.
Any replacement item (product or part) or issued refund becomes the property of the Warrantee, while the replaced item (product or part) becomes
property of Veleco.
Any replaced part or product assumes the remaining warranty of the original Product or a separate warranty of ninety days from the date of
replacement/repair.
Veleco reserves the right to repair or replace products and parts with comparable products and parts that comply with local standards.
1.
The Warrantee is obliged to notify the Warrantor about any noticed defects of the Product, which became apparent after the sale of the Product
within 3 working days from the day of the notice. The documents allowing the beginning of the complaint procedure are original proof of the
purchase and the correctly completed warranty card.
2.
All claims under the Warranty should be submitted to the place where the vehicle was purchased in the written form and contain a list of
perceived defects associated with the Product.
3.
Consideration of the complaint will take place within 14 business days of reporting the defects in the service, while the repair will be performed
within the time agreed with the Customer.
4.
Issues not included in this card are regulated by the relevant provisions of the Civil Code.
Veleco will provide warranty service through one of the following options:
(i) Home-call servicing. Official Veleco service cars and engineers might visit the Customer at the agreed location and within agreed time-frame.
(ii) Collection servicing. If Veleco determines the Warranty issue exceeds the extent of repairs /replacements a Home-call servicing can provide,
Veleco will take the Product to its official warehouse for a period of time necessary for repairs.
(iii) Do-it-yourself ("DIY") servicing. Under DIY servicing, Veleco will provide the Customer with replacement parts as well as instructions how to
perform the servicing. Customers are then requested to make repairs in the authorized local vehicle workshop, with an invoice to Veleco name. Veleco
will then reimburse the cost the customer had to pay for the necessary repairs.
No member of Veleco Authorized Reseller Network, agent or employee is authorized to make any alterations to this warranty. If any term is held to be
illegal or unenforceable by the force of law, it will be excluded from the warranty and the legality of the enforceability of the remaining terms shall
not be affected.
MANUFACTURER'S NAME AND REGISTRATION ADDRESS
VELECO sp. z o. o.
ul. Bernarda Ludwika Hantkego 7, 42-202 Częstochowa, POLAND
MATERIAL DEGRADATION
Do not use the scooter with visible damage to mechanical or electrical parts, in particular the drive components, brakes, suspension, power supply
and control system.
ACTIONS IN THE EVENT OF MALFUNCTION OF THE PRODUCT
Do not use the scooter with visible damage to mechanical or electrical parts, in particular the drive components, brakes, suspension, power supply
and control system.
In the event of any irregularities in the operation of the drive, braking or steering system, stop driving as soon as possible.
If any faults in the signalling systems (lights, sound signals) are found, these faults should be removed as soon as possible, however, further driving is
possible provided that special care is taken.
In the event of minor damage to protective and decorative elements (fenders, boot covers, mouldings and protective panels), the operation may be
continued at your own risk (e.g. in the event of damage to the front cover, the manufacturer is not responsible for any damage to the electrical system
caused by moisture).
2 4
EN
COMPLAINT PROCEDURE
WARRANTY SERVICE OPTIONS
END STATEMENT
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