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Sony ULT WEAR Quick Start Manual
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Sony ULT WEAR Quick Start Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
ULT WEAR
Model: YY2981
Quick Start Guide
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and "Sony | Headphones Connect"
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let's start to use
Turning on the headset
1

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Summary of Contents for Sony ULT WEAR

  • Page 1 Quick Start Guide Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 The headset enters pairing mode automatically when you turn on the headset for the first time after purchase. Establishing a BLUETOOTH® connection Follow the downloaded “Sony | Headphones Connect” app instructions. Operating the headset You can use the touch sensor control panel to perform the following operations.
  • Page 3 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 4 Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to 2 devices simultaneously (multipoint connection) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection...
  • Page 5 Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 6 Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. The headset reacts incorrectly. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 7: What You Can Do With The Bluetooth Function

    You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 8 In the factory settings, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn the voice guidance on/off using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 9: Included Items

    After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) USB Type-C® cable (USB-A to USB-C®) (1) Headphone cable (1) Carrying case (1) Documents (1 set) 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 10 When you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward the headband, and store them in the supplied carrying case. To store the cables Put the cables in the holder separated by the divider in the carrying case. 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Location and function of parts (left) mark Serial number Located on the underside of the left unit hanger. Hangers Tactile dot There is a tactile dot on the left unit. Noise canceling function microphones (external) (left, right) Picks up the sound of the noise when the noise canceling function is in use.
  • Page 12 Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound properly. Related Topic About the indicator Checking the remaining battery charge About the touch sensor control panel 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 13: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Turning on...
  • Page 14 --- (repeatedly flashes slowly in blue) Initialization completed - (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 15: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Wearing the headset Check the left and right units of the headset. On the left unit, there is the (left) mark, a tactile dot (A), the (power) button, the NC/AMB (noise canceling/Ambient Sound Mode) button, and the ULT button.
  • Page 16 Hint By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
  • Page 17 Note In the following cases, wearing detection may react incorrectly. When you are not using the headset, turn off the headset. With the headset around your neck, your chin goes into the housing Your hand is placed inside the earpad of the left unit. The headset is inside a container such as a bag.
  • Page 18 When attaching and removing the headset, the call is switched only when the wearing detection automatic power off function is enabled. Related Topic What you can do with the “Sony | Headphones Connect” app 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 19 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR About the touch sensor control panel Use the touch sensor control panel (A) on the headset for various operations, such as music playback, phone calls, or switching to the Quick Attention Mode.
  • Page 20 During music playback: Skips to the beginning of the previous track (or the current track during playback). To fast- reverse, swipe backward and hold. Release at the desired playback point. Swipe up and release. During music playback/a phone call: Increases the volume. Repeat until the volume reaches the desired level. To continue changing the volume, swipe up and hold.
  • Page 21 Activates the Quick Attention Mode. To deactivate the Quick Attention Mode, release your hand. Hint You can switch the touch sensor control panel on/off, using the “Sony | Headphones Connect” app. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
  • Page 22 To use Quick Access, you need to install the corresponding smartphone app and connect to the Internet. Some apps will require you to sign in. For details on the latest specifications of Quick Access, refer to the [Services] tab of the “Sony | Headphones Connect” app. Note The services that can be assigned to Quick Access differ depending on the country or region.

  • Page 23: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor (A).
  • Page 24 If the headset detects a problem while charging due to the following causes, the indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 25: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time LDAC™...
  • Page 26 By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE™ function. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.

  • Page 27: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery in the following ways. To check using the power button When you press the (power) button (A) while the headset is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 28 The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate. Hint You can also check the remaining battery charge of the headset with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.

  • Page 29: Turning On The Headset

    Wireless Noise Canceling Stereo Headset ULT WEAR Turning on the headset Press and hold the (power) button (A) for about 2 seconds or more until the indicator (blue) flashes. Related Topic Turning off the headset 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 30: Turning Off The Headset

    Hint You can also turn off the headset with the “Sony | Headphones Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app.

  • Page 31: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 32 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 33: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 34 If they are not connected, see “Connecting to a paired Android smartphone”. If [ULT WEAR] does not appear on your Android smartphone screen, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 35 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 36: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button (A) for about 2 seconds or more.
  • Page 37 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [ULT WEAR], [LE_ULT WEAR], or both may be displayed on the connecting device. When both or [ULT WEAR] is displayed, select [ULT WEAR]; when [LE_ULT WEAR] is displayed, select [LE_ULT WEAR].

  • Page 38: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 39 If they are not connected, see “Connecting to a paired iPhone ”. If [ULT WEAR] does not appear on the display of the iPhone, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 40 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 41: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button (A) for about 2 seconds or more.
  • Page 42 The operation above is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [ULT WEAR], [LE_ULT WEAR], or both may be displayed on the connecting device. When both or [ULT WEAR] is displayed, select [ULT WEAR]; when [LE_ULT WEAR] is displayed, select [LE_ULT WEAR].
  • Page 43 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 44 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. 0:00 Wake the computer up if the computer is in standby (sleep) or hibernation mode. To use the Swift Pair function, proceed to step 3. To connect without using the Swift Pair function, proceed to step 4 and continue to step 8.
  • Page 45 Click [Bluetooth]. Click [Bluetooth]. Click [ULT WEAR]. If Passkey* input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a notification sound indicating that the connection is established.
  • Page 46 If they are not connected, see “Connecting to a paired computer (Windows 11)”. If [ULT WEAR] does not appear on your computer screen, try again from step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.

  • Page 47: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 48 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. 0:00 Wake the computer up if the computer is in standby (sleep) or hibernation mode. To use the Swift Pair function, proceed to step 3. To connect without using the Swift Pair function, proceed to step 4 and continue to step 7.
  • Page 49 Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device]. Click [Bluetooth]. Click [ULT WEAR].
  • Page 50 If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [ULT WEAR] does not appear on your computer screen, try again from step 4. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 51 Listening to music from a device via a Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 52 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 53 You will hear a notification sound indicating that the connection is established. If they are not connected, see “Connecting to a paired computer (Mac)”. If [ULT WEAR] does not appear on your computer screen, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 54 Connecting to a paired computer (Mac) Listening to music from a device via a Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 55 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Connecting to a paired computer (Windows 11) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 56 You will hear a notification sound indicating that the connection is established. If [ULT WEAR] is not displayed for [Output] and [Input], proceed to step 5. Click [More sound settings]. On the [Playback] tab on the [Sound] screen, select [ULT WEAR], right-click it, and select [Connect] from the displayed menu.
  • Page 57 The connection is established. You will hear a notification sound indicating that the connection is established. On the [Recording] tab, select [ULT WEAR], right-click it, and select [Connect] from the displayed menu. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 58 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 59: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 60 You will hear a notification sound indicating that the connection is established. If [Headphones (ULT WEAR Stereo)] is not displayed on the drop-down menu, proceed to step 5. Click [Sound Control Panel], right-click on the [Playback] tab on the [Sound] screen, and check the [Show Disconnected Devices] checkbox.
  • Page 61 You will hear a notification sound indicating that the connection is established. Hint...
  • Page 62 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 63 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Connecting to a paired computer (Mac) Compatible OS macOS (version 11 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 64 Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of your computer screen. Click [ULT WEAR] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. The connection is established. You will hear a notification sound indicating that the connection is established.
  • Page 65 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 66: Pairing And Connecting With A Bluetooth Device

    Perform the pairing procedure on the Bluetooth device to search for this headset. [ULT WEAR] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 67 Select [ULT WEAR] displayed on the screen of the Bluetooth device for pairing. If Passkey input is required, input “0000”. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Make the Bluetooth connection from the Bluetooth device.

  • Page 68: Connecting To A Paired Bluetooth Device

    The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [ULT WEAR], [LE_ULT WEAR], or both may be displayed on the connecting device. When both or [ULT WEAR] is displayed, select [ULT WEAR]; when [LE_ULT WEAR] is displayed, select [LE_ULT WEAR].
  • Page 69 Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 70 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
  • Page 71 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Note When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC.

  • Page 72: Using The Supplied Headphone Cable

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
  • Page 73 Related Topic Using the noise canceling function Enjoying powerful bass sound (ULT button) Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 74 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via a Bluetooth connection.
  • Page 75 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 76: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 77 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 78: Disconnecting Bluetooth Connection (After Use)

    You will hear a notification sound. Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 79: Conditions Of Use

    Download and use a (paid) music streaming service app that supports 360 Reality Audio on an iOS or Android device such as a smartphone. By optimizing the sound field and the acoustic feature of headset with the “Sony | Headphones Connect” app, you can enjoy a more realistic sense of reality.
  • Page 80 Mode may not be obtained, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. For details on how to use the noise canceling function, refer to the following Related Topic. Related Topic Using the noise canceling function 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 81: Using The Noise Canceling Function

    You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
  • Page 82 Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 83: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    “Sony | Headphones Connect” app installed. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
  • Page 84 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 85: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. The Quick Attention Mode is useful for quickly listening to train announcements, etc.
  • Page 86 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic. If the headset is not being worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 87 OFF: Turns off the ULT button setting. Hint You can also use the “Sony | Headphones Connect” app to switch the ULT button setting to ULT1/ULT2/OFF. Note When CLEAR BASS is set to high, it may be difficult to obtain the effect of ULT2.
  • Page 88 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 89 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality (default).

  • Page 90: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 91 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via a Bluetooth connection.

  • Page 92: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection.
  • Page 93 Increase the volume: Swipe up repeatedly until the volume reaches the desired level. Lower the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds.
  • Page 94 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 95: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection.
  • Page 96 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 97: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the available functions may vary depending on the smartphone or mobile phone.
  • Page 98 Tap the touch sensor control panel twice quickly to finish a call. Related Topic Receiving a call Making a call 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 99 [Headphones (ULT WEAR Stereo)] may not be selectable on the speaker or microphone settings, and only [ULT WEAR] may be displayed. If this is the case, select [ULT WEAR]. As for frequently asked questions and answers, refer to the customer support website.
  • Page 100 Customer support websites 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 101 You will hear a notification sound. Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 102 Compatible smartphones Smartphones installed with Android™ 6.0 or later Launch the “Sony | Headphones Connect” app, and set the touch sensor control panel as the Google Assistant feature. When using Google Assistant for the first time, launch the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial setup for Google Assistant.
  • Page 103 For details on the services provided by other companies such as Google Assistant or Amazon Alexa, consult each service provider directly. Sony shall assume no responsibility for any problems such as misunderstandings related to the services provided by other companies.
  • Page 104 If there is no voice, it will be automatically canceled. To set the wake word, enable [Activate Voice Assistant with your Voice] on the “Sony | Headphones Connect” app. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011...
  • Page 105 When you set up the headset to Amazon Alexa, the function of the touch sensor control panel is changed to Amazon Alexa. To change the function of the touch sensor control panel, change it with the “Sony | Headphones Connect” app.
  • Page 106 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 107: Using The Voice Assist Function (Siri)

    In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 108 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic...
  • Page 109 Listening to ambient sound during music playback (Ambient Sound Mode) About the sound quality mode Supported codecs About the DSEE function Connecting the headset to 2 devices simultaneously (multipoint connection) About 360 Reality Audio Enjoying powerful bass sound (ULT button) 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 110 ULT WEAR Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 111 ULT WEAR Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 112 How to keep the software up-to-date (for comfortable use of the headset) If the latest software for your headset comes out, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions.
  • Page 113 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 114 Services that can be linked as of April 2024 are listed. For details on the latest services and experiences you can have by linking, check the [Services] tab of the “Sony | Headphones Connect” app. Launch the “Sony | Headphones Connect” app.

  • Page 115: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 116 The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Cleaning the headset When the headset exterior is dirty, wipe it clean with a soft dry cloth.
  • Page 117 Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR To prevent burning or malfunction due to getting wet On waterproof performance of the headset The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction.
  • Page 118 Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat. Putting the headset in a bag with a cold PET bottle. If the headset gets wet, or water enters the headset If a wet headset is charged or turned on, this can result in burnout or malfunction.
  • Page 119 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 120 ULT WEAR Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 121 LDAC and LDAC logo are trademarks of Sony Group Corporation or its affiliates. DSEE is a trademark or registered trademark of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 122: Customer Support Websites

    Wireless Noise Canceling Stereo Headset ULT WEAR Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 123: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 124 Initialize the headset, and pair the headset with the device again. Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 125: Charging Cannot Be Done

    Update the OS of the computer. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 126: Charging Time Is Too Long

    It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. Related Topic Charging the headset 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 127 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
  • Page 128 Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. Stop the playback of the application on the first device.

  • Page 129: Low Sound Level

    In that case, turn up the volume of both the headset and the connected device. If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.
  • Page 130 When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. If you want to use LDAC for music playback, turn [Connect to 2 devices simultaneously] off.
  • Page 131 Connect the headset and the Bluetooth device once again. When the Adaptive Sound Control is turned on using the “Sony | Headphones Connect” app, the headset detects the wearer’s actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily.
  • Page 132 With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

  • Page 133: Pairing Cannot Be Done

    Reset the headset. Initialize the headset, and pair the headset with the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 134: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset with the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-055-975-11(1) Copyright 2024 Sony Corporation...
  • Page 135 Wear the headset so that your ears are inside the earpads. When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Page 136 [Headset (ULT WEAR Hands-Free)] . When the settings of the video calling application cannot be checked or calling connections [Headset (ULT WEAR Hands-Free)] cannot be selected, select [Headset (ULT WEAR Hands-Free)] on the settings of your computer to make connections.
  • Page 137 If the operation of the headset changes unintentionally, for example, ambient sound is heard suddenly, check the setting of [Ambient Sound Control] with the “Sony | Headphones Connect” app. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
  • Page 138 Check that the touch sensor control panel setting is enabled with the “Sony | Headphones Connect” app. When connected with the computer, depending on the computer application you are using, you may not be able to operate with the touch sensor control panel, but this is not a malfunction.

  • Page 139: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor (A).
  • Page 140 5-055-975-11(1) Copyright 2024 Sony Corporation...

  • Page 141: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic...

  • Page 142: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset ULT WEAR Specifications Headset Power source: DC 5 V (Using a commercially available USB AC Adaptor) Using built-in lithium-ion batteries (Product Operation Power: DC 3.85 V) Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 143 2.4 GHz band (2.400 0 GHz - 2.483 5 GHz) Compatible Bluetooth profiles A2DP AVRCP Supported Codec LDAC Transmission range (A2DP): 20 Hz - 20 000 Hz (Sampling frequency 44.1 kHz) The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity, reception sensitivity, antenna’s performance, operating system, software application, etc.
  • Page 144 5-055-975-11(1) Copyright 2024 Sony Corporation...

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