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Sony WH-1000XM5 Help Manual
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Sony WH-1000XM5 Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Model: YY2954
Quick Start Guide
Download the app, and set up the headset
To use all functions and improved performances, update the software of the headset and "Sony | Headphones Connect"
app to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Let's start to use
Turning on the headset
1

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Summary of Contents for Sony WH-1000XM5

  • Page 1 Quick Start Guide Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Establishing a BLUETOOTH® connection Follow the downloaded “Sony | Headphones Connect” app instructions. Operating the headset You can use the touch sensor control panel to perform the following operations.
  • Page 3 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 4 Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) About 360 Reality Audio Using Quick Access Noise canceling function What is noise canceling? Using the noise canceling function...
  • Page 5 Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 6 Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. The headset reacts incorrectly. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 7 You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 8 In the factory settings, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
  • Page 9 Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 10 Setting the headset in the carrying case When you have finished using the headset, put it in the supplied carrying case. To store the cables Put the cables in the holder separated by the divider in the carrying case. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 11 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Location and function of parts (left) mark Sliders (left, right) Slide to adjust the length of the headband. Built-in antenna A Bluetooth antenna is built into the headset. Tactile dot There is a tactile dot on the left unit.
  • Page 12 Connect the headset to a computer, or to an AC outlet via a commercially available USB AC adaptor, with the supplied USB Type-C cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 13 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Indicator (blue/orange) next to the...
  • Page 14 The indicator turns off after charging is complete. Abnormal temperature - - (repeatedly flashes twice in orange) Abnormal charging - - (repeatedly flashes slowly in orange) Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 15 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Wearing the headset Wear the headset on your ears. Check the left and right units of the headset. On the left unit, there is the (left) mark, a tactile dot, the (power) button, and the NC/AMB button.
  • Page 16 Hint By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
  • Page 17 When attaching and removing the headset, the call is switched only when the wearing detection automatic power off function is enabled. Related Topic What you can do with the “Sony | Headphones Connect” app 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 18 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
  • Page 19 If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
  • Page 20 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time LDAC™...
  • Page 21 Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE Extreme™ function. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
  • Page 22 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 23 The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate. Hint You can also check the remaining battery charge of the headset with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.
  • Page 24 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 25 Hint You can also turn off the headset with the “Sony | Headphones Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app.
  • Page 26 Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8.1) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 27 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.
  • Page 28 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 29 If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-1000XM5] does not appear on the Android smartphone screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 30 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 31 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear a notification sound announcing that the headset is turned on.
  • Page 32 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-1000XM5], [LE_WH-1000XM5], or both may be displayed on the connecting device. When both or [WH- 1000XM5] is displayed, select [WH-1000XM5]; when [LE_WH-1000XM5] is displayed, select [LE_WH-1000XM5].
  • Page 33 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 34 If they are not connected, see “Connecting to a paired iPhone ”. If [WH-1000XM5] does not appear on the display of the iPhone, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 35 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 36 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear a notification sound announcing that the headset is turned on.
  • Page 37 The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-1000XM5], [LE_WH-1000XM5], or both may be displayed on the connecting device. When both or [WH- 1000XM5] is displayed, select [WH-1000XM5]; when [LE_WH-1000XM5] is displayed, select [LE_WH-1000XM5].
  • Page 38 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Windows® 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 39 Wake the computer up if the computer is in standby (sleep) or hibernation mode. Pair the headset using the computer. To connect using the Swift Pair function Select [Connect] from the pop up menu displayed on your computer screen. To connect without using the Swift Pair function Click the [Start] button, then [Settings].
  • Page 40 Click [Bluetooth]. Click [WH-1000XM5].
  • Page 41 “Connecting to a paired computer (Windows 10)”. If [WH-1000XM5] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 42 Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 43 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 44 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen. Select [Bluetooth]. Select [WH-1000XM5], then select [Pair].
  • Page 45 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WH-1000XM5] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 47 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 48 If they are not connected, see “Connecting to a paired computer (Mac)”. If [WH-1000XM5] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 49 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 50 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 51 From the [Choose your output device] drop-down menu, select [Headphones (WH-1000XM5 Stereo)]. If [Headphones (WH-1000XM5 Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices].
  • Page 52 You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 53 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 54 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 55 Right-click [WH-1000XM5]. If [WH-1000XM5] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 56 The connection is established. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 57 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 59 Click [WH-1000XM5] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. The connection is established. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 60 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 61 The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-1000XM5] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step Select [WH-1000XM5] displayed on the screen of the Bluetooth device for pairing.
  • Page 62 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 63 The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-1000XM5], [LE_WH-1000XM5], or both may be displayed on the connecting device. When both or [WH- 1000XM5] is displayed, select [WH-1000XM5]; when [LE_WH-1000XM5] is displayed, select [LE_WH-1000XM5].
  • Page 64 How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 65 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
  • Page 66 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Note When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC.
  • Page 67 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
  • Page 68 Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 69 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection.
  • Page 70 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 71 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 72 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 73 You will hear a notification sound. Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 74 Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android. By optimizing the sound field and the acoustic feature of headset with the “Sony | Headphones Connect” app, you can enjoy a more realistic sense of reality.
  • Page 75 To use Quick Access, you need to install the corresponding smartphone app and connect to the Internet. Some apps will require you to sign in. For details on the latest specifications of Quick Access, refer to the [Services] tab of the “Sony | Headphones Connect” app. Note The services that can be assigned to Quick Access differ depending on the country or region.
  • Page 76 Ambient Sound Mode may not perform properly, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. A: Microphones (left, right) Related Topic Using the noise canceling function 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 77 You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button.
  • Page 78 Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 79 There is no need for the wearer to press a button or use the touch sensor control panel to use this function. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 80 Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sony | Headphones Connect” app installed. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button.
  • Page 81 If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Related Topic About the voice guidance Using the noise canceling function What you can do with the “Sony | Headphones Connect” app 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 82 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
  • Page 83 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 84 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Speaking with someone while wearing the headset (Speak-to-Chat) If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear.
  • Page 85 Touch the touch sensor control panel with the pads of your fingers You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
  • Page 86 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 87 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality (default).
  • Page 88 AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 89 DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost during compression with high accuracy. You can switch the settings with the “Sony | Headphones Connect” app. Depending on the specifications of the playback device, the DSEE Extreme function may be disabled when transmitting a compressed sound source using LDAC.
  • Page 90 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 91 Increase the volume: Swipe up repeatedly until the volume reaches the desired level. Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds.
  • Page 92 Functions for a phone call 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 93 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 94 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 95 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 96 Tap the touch sensor control panel twice quickly to answer a call. During call Tap the touch sensor control panel twice quickly to finish a call. Related Topic Receiving a call Making a call 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 97 Depending on the video calling application you are using, calling connections [Headset (WH-1000XM5 Hands- Free)] (**) or music playback connections [Headphones (WH-1000XM5 Stereo)] (**) may not be selectable on the speaker or microphone settings, and only [WH-1000XM5] may be displayed. If this is the case, select [WH- 1000XM5].
  • Page 98 Pairing and connecting with a computer (Mac) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8.1) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Customer support websites 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 99 You will hear a notification sound. Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 100 Compatible smartphones Smartphones installed with Android 6.0 or later (The latest version of the Google app is required.) Open the “Sony | Headphones Connect” app, and set the touch sensor control panel as the Google Assistant feature. When using the Google Assistant for the first time, open the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial setup for the Google Assistant.
  • Page 101 Hint Check or update the software version of the headset with the “Sony | Headphones Connect” app. When the Google Assistant is not available for reasons such as not being connected to the network, the voice guidance “The Google Assistant is not connected” is heard.
  • Page 102 Touch the [More] icon in the lower right corner of the Amazon Alexa app screen, and touch [Add a Device]. On the [Which device would you like to set up?] screen, select [Headphones]. From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-1000XM5].
  • Page 103 On the [Set up Alexa on your WH-1000XM5] screen, touch [CONTINUE]. If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE]. On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the function of the touch sensor control panel is changed to Amazon Alexa.
  • Page 104 If there is no voice, it will be automatically canceled. To set the wake word, enable [Activate Voice Assistant with your Voice] with the “Sony | Headphones Connect” app. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011...
  • Page 105 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s left and right microphones to operate the Android smartphone.
  • Page 106 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 107 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s left and right microphones to operate the iPhone. Turn Siri on.
  • Page 108 (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 109 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 110 Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) Listening to ambient sound during music playback (Ambient Sound Mode) About the sound quality mode Supported codecs About the DSEE Extreme function Connecting the headset to 2 devices simultaneously (multipoint connection) 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 111 WH-1000XM5 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 112 WH-1000XM5 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 113 How to keep the software up-to-date (for comfortable use of the headset) If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions.
  • Page 114 What you can do with partner services After setting up on the “Sony | Headphones Connect” app, you can use the following apps (*) linked with the headset. Services that can be linked as of May 19, 2022 are listed.
  • Page 115 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 116 The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Cleaning the headset When the headset exterior is dirty, wipe it clean with a soft dry cloth.
  • Page 117 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 To prevent burning or malfunction due to getting wet On waterproof performance of the headset The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction.
  • Page 118 Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat Putting the headset in a bag with a cold PET bottle If the headset gets wet, or water enters the headset If a wet headset is charged or turned on, this can result in burnout or malfunction.
  • Page 119 A: Headphone cable input jack B: USB Type-C port 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 120 WH-1000XM5 Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license.
  • Page 121 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. “DSEE” and “DSEE Extreme” are trademarks or registered trademarks of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.
  • Page 122 Wireless Noise Canceling Stereo Headset WH-1000XM5 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 123 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 124 Initialize the headset, and pair the headset and the device again. Related Topic Charging the headset Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 125 When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Page 126 Update the OS of the computer. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 127 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 128 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
  • Page 129 Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. Stop the playback of the application on the first device.
  • Page 130 In that case, turn up the volume of both the headset and the connected device. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 131 When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. If you want to use LDAC for music playback, turn [Connect to 2 devices simultaneously] off.
  • Page 132 When this setting is changed, music may pause momentarily. This is not a malfunction. Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout. Reset the headset. Initialize the headset, and pair the headset and the device again.
  • Page 133 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 134 With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
  • Page 135 Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 136 Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 137 Wear the headset so that your ears are inside the earpads. When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
  • Page 138 When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WH-1000XM5 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WH-1000XM5 Hands-Free)] cannot be selected, select [Headset (WH-1000XM5 Hands-Free)] on the settings of your computer to make connections.
  • Page 139 If the operation of the headset changes unintentionally, for example, ambient sound is heard suddenly, check the setting of [Ambient Sound Control] with the “Sony | Headphones Connect” app. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
  • Page 140 Check that the touch sensor control panel setting is enabled with the “Sony | Headphones Connect” app. When connected with the computer, depending on the computer application you are using, you may not be able to operate with the touch sensor control panel, but this is not a malfunction. Operate with the computer application.
  • Page 141 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
  • Page 142 Initializing the headset to restore factory settings 5-035-396-11(3) Copyright 2022 Sony Corporation...
  • Page 143 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic...
  • Page 144 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Specifications Headset Power source: DC 5 V / 1.6 A (Using a commercially available USB Normal AC Adaptor) DC 5 V / 1.6 A, 9 V / 2.3 A (Using a commercially available USB Power Delivery AC adaptor) or use built-in lithium-ion batteries (Product Operation Power: DC 3.8 V)
  • Page 145 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch (7th generation) iPod touch (6th generation) (As of February 2022) 5-035-396-11(3) Copyright 2022 Sony Corporation...

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