Table of Contents
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Touchpad
Table 8-38
Issues, possible causes, and fixes
Items
Symptoms
Not working properly
(1) – Touchpad on/off button
(2) – Touchpad
The sections below are intended for authorized service providers/technicians.
Network Connectivity Ethernet (RJ-45 jack)
Table 8-39
Issues, possible causes, and fixes
Items
Symptoms
●
Unable to find networks (yellow bang)
●
Connection dropouts
Slow performance
●
Network connectivity wireless (WLAN)
Table 8-40
Issues, possible causes, and fixes
Items
Symptoms
●
Unable to find networks (yellow bang)
●
Connection dropouts
●
Slow performance
Procedures
Possible causes
On/Off enabled, driver, settings.
Troubleshooting steps
1.
Ensure touchpad On/Off light is not amber (disabled). Double touch to enable.
2.
Verify if touchpad device is listed in Device Manager > Mice and other pointing
devices.
3.
Install the latest touchpad driver.
4.
Adjust touchpad settings (Control Panel > Mouse).
5.
Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool
Component Tests > Mouse Test > Pointer Test & Drag and Drop Test).
1.
Check the touchpad cable for damage or a loose connection, and then reseat the
touchpad cable.
2.
If issue persists, replace the touchpad and verify the change.
Procedures
Possible causes
Network source, cable, connection, RJ-45 port, driver, settings.
Troubleshooting steps
Quick Check: verify the network status lights that supposed to flash when
there is network activity.
Procedures
Possible causes
Network source, cable, connection, wireless module, driver, settings.
Common issues and possible solutions 121
(F2
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Table of Contents
Troubleshooting
