Table of Contents
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Table 8-9
Issues, possible causes, and fixes (continued)
Items
NOTE:
Refer to battery replacement section
for removing/replacing the battery
The sections below are intended for authorized service providers/technicians.
NOTE:
Select models include a power cable
between the system board and chassis power
connector.
96
Chapter 8 Troubleshooting guide
Procedures
Verify external power source
(2. Examine the environment on page
Perform a hard reset
(8. Hard reset on page
Verify AC adapter
It is preferable to verify the battery before verifying the AC adapter. However, you can
verify the AC adapter first, before opening the service door for a battery check.
Verify AC adapter is compatible with product. Verify that the part number is for
●
this computer if possible.
Verify AC adapter and power cord are good (no physical damage, bent middle ID
●
pin).
Verify AC adapter works on a verified working computer.
●
●
Plug in AC adapter and power on computer without battery.
Inspect power port on computer side for any damage, dust, or debris.
●
●
Check power light
(7. Status lights, blinking light codes, troubleshooting lights,
and POST error messages on page
to the computer is good.
Verify battery condition/status
1.
Check battery condition (overall result, cycle life, voltage, etc.) using HP PC
Hardware Diagnostics (UEFI) tool.
2.
Verify that battery is installed properly in battery bay without a gap and that
latch locks are tight (for models with removable batteries).
3.
Check battery status light
lights, and POST error messages on page
discharged, preventing system from booting.
4.
Determine whether the computer can turn on with battery only.
5.
Remove service door and test with a verified working battery. If the computer
boots, inspect original battery before replacement.
6.
Test battery with a verified working computer to verify that it is OK.
7.
If there is still no boot, remove battery and boot on AC power only.
Verify AC adapter – voltage
1.
Measure DC voltage output that should be around 19.5 VDC and acceptable
voltage range is from 18.5 – 20.5 VDC.
2.
If the DC voltage is out of range, replace the AC adapter.
NOTE:
This action requires a digital voltmeter.
Verify power button, power connector
1.
Be sure that power button is not stuck.
2.
Reseat power connector cable (if applicable).
3.
Replace new power connector cable (if the cable exists and is defective)
4.
To isolate faulty power connector cable and power button, technicians can short
power-on pads/pins to power up the computer. Contact HP Engineering for this
information.
89).
87). Rear power light indicates external power
(7. Status lights, blinking light codes, troubleshooting
87). Be sure that battery is not fully
82).
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Table of Contents
Troubleshooting
