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® ThinkPad Z61 Series Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
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Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Appendix D, “Wireless related information,” on page 73 and Appendix E, “Notices,” on page 75. v ThinkPad Regulatory Notice included in the package with this publication.
Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the ThinkVantage button . Chapter 2. Caring for your ThinkPad computer . Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems . Troubleshooting .
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. Environmental notices for Japan . Important information for the European Directive 2002/96/EC . ® ThinkPad Z61 Series Service and Troubleshooting Guide IBM Lotus Software Offer . 77 Trademarks . . 78 Index . . 79 . 80 .
Read first To prevent damage to the hard disk and subsequent data loss, before moving your ThinkPad computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.
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Read first ® ThinkPad Z61 Series Service and Troubleshooting Guide...
Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad Z61 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.
Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
Chapter 2. Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
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Caring for your ThinkPad computer v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.
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v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.
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Caring for your ThinkPad computer 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
Solving computer problems Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page What safety precautions should I follow when using my ThinkPad computer? See the separate Safety and Warranty Guide for detailed...
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My computer is not operating properly. Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from getting access to the online help system. Where are the recovery CDs? No recovery CD or a Windows CD is provided with your computer originally.
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3.
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Message Solution 0185: Bad startup Checksum of the startup sequence setting in the EEPROM is not correct. Go sequence settings. Enter to BIOS Setup Utility. Press F9 and then Enter to load the default setting. BIOS Setup and load Press F10 and then Enter to restart the system. Setup defaults.
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Solving computer problems Message Solution 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard;...
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Message Solution 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not Have the computer serviced. writable 02F5: DMA test failed Have the computer serviced. 02F6: Software NMI Have the computer serviced. failed 02F7: Fail-safe timer Have the computer serviced.
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Message Solution 2010: Warning: Your If in the primary drive bay you are using a non-IBM or non-Lenovo hard internal hard disk drive disk drive (HDD) or an old generation IBM HDD that is not supported by (HDD) may not function this system, with the risk in mind, you can still use it by pressing ESC.
Message Solution EMM386 Not Installed - Edit C:\CONFIG.SYS and change a line from Unable to Set Page device=C:\WINDOWS\EMM386.EXE RAM Frame Base Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Go to the BIOS Setup Utility. Press F9 and then Enter to load the default Error - Device Disabled setting.
Solving computer problems Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Solution: → Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.
Solution → If you have registered your computer for Password Reset Service, and you forget your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt. – If you cannot reset your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.
Solving computer problems If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter.
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TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: – When the computer is turned on. – When the computer resumes normal operation. – When the TrackPoint is pressed for a long time. –...
Solving computer problems → Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: → If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components.
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Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.
Solving computer problems With this risk in mind, you can enable the timer-wake-with-battery- operation. 1. Turn your computer off and then on again; then, while the message, “To interrupt normal startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button.
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Solution: → Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. →...
Solving computer problems Problem: The screen stays on even after you turn off your computer. Solution: → Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Problem: Your computer shuts down before the battery status indicator shows empty. Your computer operates after the battery status indicator shows empty. Solution: → Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: →...
Solving computer problems This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: → In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order”...
– Help provides information about the various functions available in the Rescue and Recovery workspace. – Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted. Fingerprint authentication problems Problem: You cannot register or authenticate your finger. Solution →...
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Solving computer problems → Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled.
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processor speed to the lower speed. Operation in this mode can severely degrade the performance of the processor, and thus cause the playback of a DVD to be jerky. To avoid or reduce this problem, you can choose any of three other modes of operation, as follows: –...
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Solving computer problems in the More Information section of the Microsoft Knowledge Base 328580 and 323754. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the knowledge base article you need in the search field, and click the Search button. Problem: An application does not run correctly.
Chapter 4. Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device.
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Starting BIOS Setup Utility Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.
Chapter 5. Installing a new operating system Before you install the operating system see the ″Installing a new operating system″ section of Access Help, and make sure that you do the following: v Print the sections of Access Help you will be using. Go to the section for the operating system you are using.
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Installing a new operating system 5. Select Serial ATA (SATA). Select AHCI. 6. Select AHCI. 7. Change the startup sequence of your computer. Following the instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first. 8.
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Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html If you do not have a diskette drive, you can install Intel Matrix Storage Manager Driver by the following alternative procedure:...
Installing a new operating system 17. Start Windows XP. The Welcome to the Found New Hardware Wizard appears. 18. Click No, not this time, and then click Next. 19. Select Install from a list or specific location (Advanced), and then click Next.
C:\SWTOOLS\OSFIXES\WXPUP The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button. Note: The Web site address might change without notice.
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Installing a new operating system Note Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen. 1. Attach a diskette drive to your computer. 2.
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16. In the device listing on the Device Manager window, a yellow mark may appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.
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Installing a new operating system 7. If you have not yet installed Windows 2000 Service Pack 4, visit the Microsoft Web site at http://www.microsoft.com/windows2000/downloads/servicepacks 8. Download Windows 2000 Service Pack 4 from the Web site. To install it, follow the instructions in the readme file. Note: If you install any anti-virus application before installing the service pack, uninstall the anti-virus application.
Note: If you cannot find this directory on your hard disk drive, download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD- MATRIX.html 28. Follow the instructions for the Install shield program. 29. Install Windows 2000 device drivers and application software by referring to its procedure.
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
Chapter 6. Recovery options Introducing Rescue and Recovery If Windows is not running properly, you may need to do the following: v Get the current system information. v Diagnose and troubleshoot a problem. v Rescue a file from your Windows environment or restore backed-up files, provided you have made backups by use of the Rescue and Recovery program.
Recovery options To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation. 2. The recovery process might take up to 2 hours. To recover the hard disk to its original contents, do the following: Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process.
Chapter 7. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode.
Upgrading the hard disk drive Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.
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Upgrading the hard disk drive 4. ThinkPad Z61t computer Remove the screw that secures the hard disk drive cover; then remove the cover. ThinkPad Z61m and Z61e computer Remove the screw that secures the hard disk drive cover 1 and slide the cover 2 .
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Upgrading the hard disk drive Lift up the hard disk cover and remove it. 5. Remove the hard disk by pulling out the tab. ThinkPad Z61t computer ® ThinkPad Z61 Series Service and Troubleshooting Guide...
ThinkPad Z61m and Z61e computer 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install 9.
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Replacing memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available. Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.
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6. Turn the computer over again, and open the computer display. Push at the sides of the palm rest so it bends upwards in the middle a little, and lift it away from the computer. 7. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
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Replacing memory 10. Close the computer display, and turn the computer over. Reinstall four screws for the palm rest. 11. Reinstall the battery. 12. Turn the computer over agan, and re-connect the ac adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1.
Chapter 8. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
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Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.
operation, visit the Support Web site at www.lenovo.com/think/support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
Appendix A. Warranty information Warranty Information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.
Machine Type 9448 9450 9451 9453 0672 0673 0674 Types of Warranty Service If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability.
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Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries. To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice.
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Country or Region Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hungary India Indonesia Ireland Israel Italy Telephone Number +357-22-841100 +420-2-7213-1316 4520-8200 warranty service and support: 7010-5150 (Danish) 566-4755 566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish) 1-866-434-2080 (Lenovo Customer Support Center- toll free)
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Country or Region Japan Korea Latvia Lithuania Luxembourg Malaysia Malta Mexico Middle East Netherlands New Zealand Nicaragua Norway Panama Peru Philippines Poland Portugal Romania Russian Federation Singapore ® ThinkPad Z61 Series Service and Troubleshooting Guide Telephone Number PC Products Toll Free: 0120-20-5550 For International: +81-46-266-4716 Both of the above numbers will be answered with a Japanese language...
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Country or Region Slovakia Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Telephone Number +421-2-4954-1217 +386-1-4796-699 91-714-7983 91-397-6503 (Spanish) +94-11-2448-442 (English) 08-477-4420 warranty service and support: 077-117-1040 (Swedish) 058-333-0900 warranty service and support: 0800-55-54-54 (German, French, Italian) 886-2-8723-9799 (Mandarin) 1-800-299-229 (Thai)
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
Appendix B. Customer Replaceable Units (CRUs) For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located. Battery Hard disk drive Optical drive Ultrabay device AC adapter and power cord TrackPoint cap...
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If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center.
Appendix C. Overview of your ThinkPad computer Your ThinkPad at a glance ThinkPad Z61t computer Front view Integrated camera ThinkLight System-status indicators ThinkVantage button TrackPoint pointing device Power status indicators Touch pad Fingerprint reader USB connector Ultrabay Slim Wireless radio switch IEEE 1394 connector USB connectors Digital Media Reader...
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Your ThinkPad at a glance Rear view Ethernet connector Modem connector Power jack Monitor connector ® ThinkPad Z61 Series Service and Troubleshooting Guide...
ThinkPad Z61m and Z61e computer Front view System-status indicators ThinkVantage button TrackPoint pointing device Wireless radio switch Touch pad Fingerprint reader Rear view USB connector Power jack Your ThinkPad at a glance Digital Media Reader Video-out connector Ethernet connector Modem connector Monitor connector Appendix C.
Features Features Processor v See the system properties of your computer. You can do this as follows: right-click My computer on your desktop, from the pull down menu select Properties. Memory v Double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) Storage device v 2.5-inch hard disk drive...
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Features v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector ™ v Ultrabay Enhanced (on some models) v Ultrabay Slim (on some models) v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) v Integrated wireless WAN feature (on some models) v External-monitor connector Appendix C.
Specifications Specifications Size 14-inch model v Width: 334 mm (13.14 in.) v Depth: 228 mm (8.97 in.) v Height: 26.6 to 30 mm (1.04 to 1.18 in.) 15-inch model v Width: 357 mm (14.05 in.) v Depth: 262.5 mm (10.33 in.) v Height: 37.3 to 40.2 mm (1.46 to 1.58 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
Appendix D. Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers.
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Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Appendix E. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Macrovision. Reverse engineering or disassembly is prohibited. Electronic emissions notices The following information refers to ThinkPad Z61 Series, machine type 9440, 9441, 9442, 9443, 9448, 9450, 9451, 9453, 0672, 0673, 0674 Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers by the manufacturer was begun on October 1, 2003. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/personal.html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal.
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.
(PIM) resources —like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price.
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International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA.
IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX To inquire about an order, contact: ibm_smartsuite@modusmedia.com –In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International...
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Lotus Word Pro Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others.
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
Index battery problems 24 replacing 45 BIOS Setup Utility 31 boot priority order list 27 built-in wireless networking card problem 29 carrying the computer 3 CD playback problem 28 cleaning the computer 7 computer lock 27 computer screen 22 configuration setup 31 Customer Replaceable Unit (CRU) parts list 65 diagnosing problems 10...
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® ThinkPad Z61 Series Service and Troubleshooting Guide...
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Part Number: 41W3129 Printed in China (1P) P/N: 41W3129...