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Sony INZONE H9 Help Manual
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Sony INZONE H9 Help Manual

Wireless noise canceling gaming headset/wireless gaming headset
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Model: YY2959/YY2960
Let's start to use
Connecting the USB transceiver properly
Set the slide switch of the USB transceiver correctly according to the connected device, and then
insert the USB transceiver into the USB port.
When connected to a computer: Set the slide switch to "PC"
When connected to a PS5™: Set the slide switch to "PS5"
Turning on the headset
Press and hold the
up. The headset is turned on.
(power) button for about 2 seconds or more until the indicator (white) lights
1

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Summary of Contents for Sony INZONE H9

  • Page 1 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Model: YY2959/YY2960 Let’s start to use Connecting the USB transceiver properly Set the slide switch of the USB transceiver correctly according to the connected device, and then insert the USB transceiver into the USB port.

  • Page 2: Related Information

    To use all functions and improved performances Update the headset software and computer software “INZONE Hub” to the latest version. For details on “INZONE Hub”, refer to the following URL. https://www.sony.net/inzonehub-support To prevent burning or malfunction due to getting wet The headset is not waterproof.
  • Page 3 Turning off the headset Using by connecting to a game console Connecting the headset to a computer or PlayStation®5 What you can do while connected to a game console What you can do with PlayStation®5 Using by connecting to a Bluetooth device How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone...
  • Page 4 What is noise canceling? (INZONE H9 only) Using the noise canceling function (INZONE H9 only) Listening to ambient sound (INZONE H9 only) Listening to ambient sound while playing games (Ambient Sound Mode) (INZONE H9 only) Important information Precautions To prevent burning or malfunction due to getting wet...
  • Page 5 The effect of noise canceling is not sufficient. (INZONE H9 only) The way the audio sounds changes when the noise canceling function is on. (INZONE H9 only) Connection Pairing cannot be done. Unable to make a Bluetooth connection. The headset does not operate properly.
  • Page 6 You can enjoy a voice chat and hands-free call while playing a game by connecting to a computer or PS5 via wireless 2.4 GHz connection with the USB transceiver and connecting to a smartphone at the same time via BLUETOOTH® connection. 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 7: Checking The Package Contents

    Numbers in ( ) indicate the item amount. INZONE H9: Wireless Noise Canceling Gaming Headset (1) INZONE H7: Wireless Gaming Headset (1) INZONE H9/INZONE H7: USB Type-C® cable (USB-A to USB-C®) (approx. 150 cm (59.06 in.)) (1) USB transceiver (YY2965) (1) 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 8: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Location and function of parts INZONE H9: Headband (left) mark Boom microphone There is a boom microphone on the left unit. Built-in antenna A Bluetooth antenna is built into the headset.
  • Page 9 Sliders (left, right) Slide to adjust the length of the headband. Right unit Ring indicators (left, right) (blue or white) NC/AMB (noise canceling/Ambient Sound Mode) button VOL (volume) –/+ dial There is a tactile dot on the + side. Noise canceling function microphones (left, right) Pick up the sound of the noise when the noise canceling function is in use.

  • Page 10: Usb Transceiver

    (left) mark Boom microphone There is a boom microphone on the left unit. Built-in antenna A Bluetooth antenna is built into the headset. Left unit (right) mark Sliders (left, right) Slide to adjust the length of the headband. Right unit VOL (volume) –/+ dial There is a tactile dot on the + side.
  • Page 11 Related Topic About the indicator Checking the remaining battery charge 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 12: About The Indicator

    : Turns on in blue / : Turns on in white / : Turns on in orange / -: Turns off Wireless Noise Canceling Gaming Headset (INZONE H9) Power status Indicates with the left and right ring indicators. When the headset is turned on...
  • Page 13 The Bluetooth connection process is completed (light up in blue for about 2 seconds) The Bluetooth connection is established (when the wireless 2.4 GHz connection is not established) - - - - - - - (repeatedly flash slowly in blue for about 30 seconds) Incoming call - (repeatedly flash quickly in blue) Both wireless 2.4 GHz connection and Bluetooth connection are established...

  • Page 14: Bluetooth Connection Status

    - (repeatedly flashes quickly in white for about 5 seconds) The wireless 2.4 GHz connection is established - - - - - - - - - - - - - (repeatedly flashes in white for about 30 seconds at 5-second intervals) Bluetooth connection status Indicates with the (Bluetooth) indicator.
  • Page 15 The display time of indicator(s) of the wireless 2.4 GHz connection status and the Bluetooth connection status can be changed with “INZONE Hub”. Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 16: Wearing The Headset

    (right) mark on your right ear. There is a boom microphone on the (left) mark side. INZONE H9: INZONE H7: A: Boom microphone Adjust the position of the boom microphone so that it is near your mouth. 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 17: Charging The Headset

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Charging the headset The headset can be used either connected to an AC outlet with a USB AC adaptor or with the built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge.

  • Page 18: System Requirements For Battery Charge Using Usb

    USB Type-C cable, then charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
  • Page 19 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 20: Available Operating Time

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Available operating time The available operating times of the headset with the battery fully charged are as follows: INZONE H9: Bluetooth Noise canceling function/Ambient Available Status Codec mode...
  • Page 21 Max. 26 hours (Music playback via Bluetooth connection) Game and chat Max. 22 hours (Music playback via Bluetooth connection) The headset can be used for about 1 hour after 10 minutes of charging. Related Topic Supported codecs 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 22: Checking The Remaining Battery Charge

    The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic About the indicator 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 23: Turning On The Headset

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Turning on the headset Press and hold the (power) button for about 2 seconds or more. INZONE H9: You will hear a notification sound indicating that the headset is turned on.
  • Page 24 Turning off the headset 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 25: Turning Off The Headset

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Turning off the headset Press and hold the (power) button for about 2 seconds or more. INZONE H9: You will hear a notification sound indicating that the headset is turning off.
  • Page 26 The wireless 2.4 GHz connection and Bluetooth connection are terminated. The headset is not in Bluetooth pairing mode. The headset is not charging. This setting can be changed using “INZONE Hub”. Related Topic Turning on the headset 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 27 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Connecting the headset to a computer or PlayStation®5 Before starting the operation, make sure of the following: The computer or PS5™ is placed within 1 m (3 feet) of the headset.
  • Page 28 When the headset is turned on, the headset is connected to the USB transceiver automatically (wireless 2.4 GHz connection). When connected, you will hear a notification sound indicating that the connection is established. When the Bluetooth mode is off and a wireless 2.4 GHz connection is not established, the left and right ring indicators (white) flash quickly.
  • Page 29 When connected to a computer, select the headset as the audio device. Audio output device such as games: [INZONE H9 / INZONE H7 - GAME] Audio input/output device such as voice chat: [INZONE H9 / INZONE H7 - CHAT] Note If the device does not recognize the headset microphone, make sure the slide switch of the USB transceiver is set correctly.

  • Page 30: Adjusting The Volume

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 What you can do while connected to a game console When you connect the headset to a game console (computer or PS5™), you can do the following. Adjusting the volume You can adjust the volume to the desired level with the VOL (volume) –/+ dial.
  • Page 31 INZONE H7: Decrease the volume: Turn the VOL (volume) –/+ dial to the – side. INZONE H9: INZONE H7:...

  • Page 32: Switching The Microphone On/Off

    USB transceiver. The volume balance with a Bluetooth device cannot be adjusted. When using the game app and chat app on your computer, set the output destination of the game app to [INZONE H9 / INZONE H7 - GAME] and the output destination of the chat app to [INZONE H9 / INZONE H7 – CHAT] in the app settings.
  • Page 33 The boom microphone clicks when it switches on and off. Turning on the microphone INZONE H9: INZONE H7: Turning off the microphone INZONE H9:...
  • Page 34 INZONE H7: Note Be careful not to hit your eyes with the boom microphone when putting on, taking off or using the headset. 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 35 If the functions listed above cannot be used, make sure the slide switch of the USB transceiver is switched to the PS5 side. When the PS5 is not updated, the functions listed above may not be available. Update the system software of the PS5 to the latest version. 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 36: How To Make A Wireless Connection To Bluetooth Devices

    Pair the headset and the device manually. Connecting to a paired device Once a device is paired, it is not necessary to pair it again. Connect to devices already paired with the headset using the methods necessary for each device. 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 37: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 38 When you pair the headset with a device for the first time after purchase, or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically. In this case, proceed to step When you pair a second or subsequent device (the headset already has pairing information for other devices), you need to operate manually to enter pairing mode.
  • Page 39 Press and hold the (Bluetooth) button for about 2 seconds to turn on the Bluetooth mode. You will hear a notification sound indicating that the Bluetooth mode is turned on. (Bluetooth) indicator (blue) lights up for about 2 seconds, and then flashes slowly. When you pair the headset with a device for the first time after purchase, or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically.
  • Page 40 (Bluetooth) indicator (blue) flashes quickly for about 5 seconds, then changes to a slow flashing. If they are not connected, see “Connecting to a paired Android smartphone”. If [INZONE H9 / INZONE H7] does not appear on the Android smartphone screen, try again from the beginning of step...
  • Page 41 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 42: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset, then turn on the Bluetooth mode. INZONE H9: Press and hold the (power) button for about 2 seconds or more to turn on the headset.
  • Page 43 INZONE H7: Press and hold the (power) button for about 2 seconds or more to turn on the headset. You will hear a notification sound indicating that the headset is turned on. (power) indicator (white) lights up for about 2 seconds. When the (Bluetooth) indicator turns off, press and hold the (Bluetooth) button for about 2 seconds to...
  • Page 44 Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [INZONE H9 / INZONE H7]. You will hear a notification sound indicating that the connection is established. INZONE H9: The left and right ring indicators (blue) change to a slow flashing.
  • Page 45 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 46: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 47 When you pair the headset with a device for the first time after purchase, or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically. In this case, proceed to step When you pair a second or subsequent device (the headset already has pairing information for other devices), you need to operate manually to enter pairing mode.
  • Page 48 Press and hold the (Bluetooth) button for about 2 seconds to turn on the Bluetooth mode. You will hear a notification sound indicating that the Bluetooth mode is turned on. (Bluetooth) indicator (blue) lights up for about 2 seconds, and then flashes slowly. When you pair the headset with a device for the first time after purchase, or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically.
  • Page 49 (Bluetooth) indicator (blue) flashes quickly for about 5 seconds, then changes to a slow flashing. If they are not connected, see “Connecting to a paired iPhone ”. If [INZONE H9 / INZONE H7] does not appear on the display of the iPhone, try again from the beginning of step Hint...
  • Page 50 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 51: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset, then turn on the Bluetooth mode. INZONE H9: Press and hold the (power) button for about 2 seconds or more to turn on the headset.
  • Page 52 INZONE H7: Press and hold the (power) button for about 2 seconds or more to turn on the headset. You will hear a notification sound indicating that the headset is turned on. (power) indicator (white) lights up for about 2 seconds. When the (Bluetooth) indicator turns off, press and hold the (Bluetooth) button for about 2 seconds to...
  • Page 53 Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [INZONE H9 / INZONE H7]. You will hear a notification sound indicating that the connection is established. INZONE H9: The left and right ring indicators (blue) change to a slow flashing.
  • Page 54 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 55: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 56 When you pair the headset with a device for the first time after purchase, or after initializing the headset (if the headset has no pairing information), the headset enters pairing mode automatically. In this case, proceed to step When you pair a second or subsequent device (the headset already has pairing information for other devices), you need to operate manually to enter pairing mode.
  • Page 57 Perform the pairing procedure on the Bluetooth device to search for this headset. [INZONE H9 / INZONE H7] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step Select [INZONE H9 / INZONE H7] displayed on the screen of the Bluetooth device for pairing.
  • Page 58 INZONE H7: (Bluetooth) indicator (blue) flashes quickly for about 5 seconds, then changes to a slow flashing. If they are not connected, see “Connecting to a paired Bluetooth device”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.
  • Page 59 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 60: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Connecting to a paired Bluetooth device Turn on the headset, then turn on the Bluetooth mode. INZONE H9: Press and hold the (power) button for about 2 seconds or more to turn on the headset.
  • Page 61 INZONE H7: Press and hold the (power) button for about 2 seconds or more to turn on the headset. You will hear a notification sound indicating that the headset is turned on. (power) indicator (white) lights up for about 2 seconds. When the (Bluetooth) indicator turns off, press and hold the (Bluetooth) button for about 2 seconds to...
  • Page 62 As for the operations on your Bluetooth device, refer to the operating instructions supplied with the Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 63: Receiving A Call

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 64 (Bluetooth) button on the headset and receive the call. When you receive an incoming call during music playback, playback pauses and a ring tone will be heard from the headset. INZONE H9: INZONE H7: You can talk using the boom microphone of the headset.
  • Page 65 Check the volume of the headset. If music playback does not pause automatically, operate the headset to pause playback. Adjust the volume using the VOL (volume) –/+ dial of the headset. There is a tactile dot on the + side. INZONE H9: INZONE H7:...
  • Page 66 B: Tactile dot Increase the volume: Turn to the + side. INZONE H9: INZONE H7: Decrease the volume: Turn to the – side. INZONE H9:...
  • Page 67 INZONE H7: When the volume reaches the maximum or minimum, you will hear a notification sound. When you finish your phone call, press the (Bluetooth) button on the headset to end the call. If you received a call during music playback, music playback resumes automatically after ending the call. Hint Adjust the volume with the connected device and headset.
  • Page 68 Functions for a phone call 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 69: Making A Call

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.
  • Page 70 A: Boom microphone Adjust the volume using the VOL (volume) –/+ dial of the headset. There is a tactile dot on the + side. INZONE H9: INZONE H7: B: Tactile dot Increase the volume: Turn to the + side.
  • Page 71 INZONE H9: INZONE H7: Decrease the volume: Turn to the – side. INZONE H9: INZONE H7:...
  • Page 72 When the volume reaches the maximum or minimum, you will hear a notification sound. When you finish your phone call, press the (Bluetooth) button on the headset to end the call. INZONE H9: INZONE H7: If you made a call during music playback, music playback resumes automatically after ending the call.
  • Page 73 How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 74: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 75 Receive a call: Press once briefly during incoming call. Finish a call: Press once briefly during a call. Cancel an outgoing call: Press once briefly during outgoing call. Related Topic Receiving a call Making a call 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 76: Disconnecting Bluetooth Connection (After Use)

    When turning off the headset, you will hear a notification sound indicating that the headset is turning off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 77 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection.
  • Page 78 Operate the Bluetooth device to start playback and adjust the volume to a moderate level. Adjust the volume using the VOL (volume) –/+ dial of the headset. There is a tactile dot on the + side. INZONE H9: INZONE H7: B: Tactile dot...
  • Page 79 INZONE H9: INZONE H7: Decrease the volume: Turn to the – side. INZONE H9: INZONE H7:...
  • Page 80 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function (INZONE H9 only) 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 81: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 82 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 83 When turning off the headset, you will hear a notification sound indicating that the headset is turning off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 84 Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur even if [Priority on Stable Connection] is selected. Related Topic What you can do with “INZONE Hub” 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 85: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 86 Note When the audio output device of the computer is set to [INZONE H9 / INZONE H7 - CHAT], the sound settings are disabled. Check that it is set to [INZONE H9 / INZONE H7 - GAME]. 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 87 Installing “INZONE Hub” Download the “INZONE Hub” software from the support site and install it on your computer. For details, refer to the following URL: https://www.sony.net/inzonehub-support Compatible OS: Windows 10 or later After installing, launch “INZONE Hub”. 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 88 For details on the latest headset software and how to update the software, refer to the information on the support website. For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 89 Ambient Sound Mode may not perform properly, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. A: Noise canceling function microphones (external) (left, right) Related Topic Using the noise canceling function (INZONE H9 only) 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 90 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Using the noise canceling function (INZONE H9 only) If you use the noise canceling function, you can enjoy games without being disturbed by ambient noise. Press and hold the (power) button for about 2 seconds or more to turn on the headset.
  • Page 91 Noise canceling function: OFF/Ambient Sound Mode: OFF Related Topic Turning on the headset What is noise canceling? (INZONE H9 only) Listening to ambient sound while playing games (Ambient Sound Mode) (INZONE H9 only) What you can do with “INZONE Hub” 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 92 Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Listening to ambient sound while playing games (Ambient Sound Mode) (INZONE H9 only) You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying games.
  • Page 93 “INZONE Hub”. If the wind noise is still significant, turn off the Ambient Sound Mode. Related Topic Using the noise canceling function (INZONE H9 only) What you can do with “INZONE Hub” 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 94 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 95: Other Notes

    There is a risk that they may swallow small parts. Keep out of reach of infants after use. About the temperature rise While charging the headset, or when using the headset for a long time, the temperature of the headset may rise, but this is not a malfunction. 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 96 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 To prevent burning or malfunction due to getting wet On waterproof performance of the headset The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction.
  • Page 97 If a wet headset is charged or turned on, this can result in burnout or malfunction. Position the headset upright and put a dry cloth under the USB Type-C port until no more water comes out from the inside. After that, leave the headset in a shaded, well-ventilated place until it is completely dry. INZONE H9:...
  • Page 98 INZONE H7: A: USB Type-C port 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 99 INZONE H9/INZONE H7 Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 100 “PlayStation” and “PS5” are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Sony and INZONE are registered trademarks or trademarks of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 101: Customer Support Websites

    Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 102: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 103 Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again. Related Topic Charging the headset Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 104: Charging Cannot Be Done

    Reset the headset. Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 105: Charging Time Is Too Long

    If the problem is not improved even after restarting the computer or PS5 and trying the USB connection procedure again, connect the headset to an AC outlet to charge it. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 106 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.

  • Page 107: No Sound, Low Sound Level

    GAME/CHAT (game/chat balance) button on the headset. You can also check the volume balance between game and chat with “INZONE Hub” and PS5. Make sure that the output setting of the computer is set to [INZONE H9 / INZONE H7 - GAME] or [INZONE H9 / INZONE H7 - CHAT].
  • Page 108 When this is the case, adjust the volume by operating the connected device. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 109 Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Sound skips frequently. While connected to a game console (computer or PS5™) Under the following conditions, noise or audio dropout may occur, or the connection may be disabled.
  • Page 110 INZONE H7: A: Built-in antenna Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 111 Adjust the GAME/CHAT (game/chat balance) button to the chat side. Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer. When connected to a computer, adjust the microphone volume with “INZONE Hub”.
  • Page 112 If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection. Related Topic Listening to music from a device via Bluetooth connection Supported codecs 5-038-202-11(1) Copyright 2022 Sony Corporation...
  • Page 113 Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 The effect of noise canceling is not sufficient. (INZONE H9 only) Make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”.
  • Page 114 Audio may sound different depending on whether the noise canceling function is on or off. If there is a difference, this can be improved by adjusting the way the headset is worn so that the headset fits snugly over your ears. Related Topic Using the noise canceling function (INZONE H9 only) Wearing the headset 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 115: Pairing Cannot Be Done

    Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 116: Unable To Make A Bluetooth Connection

    Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 117: The Headset Does Not Operate Properly

    If the headset does not operate properly even if you reset the headset, initialize the headset. The Bluetooth connection information is deleted. Pair the headset and the device again. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 118: Resetting The Headset

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Connect the headset to an AC outlet.
  • Page 119 The headset will be reset. The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-038-202-11(1) Copyright 2022 Sony Corporation...

  • Page 120: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset. Remove the USB Type-C cable.
  • Page 121 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic...

  • Page 122: Communication Specification

    Help Guide Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset INZONE H9/INZONE H7 Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 123 Bluetooth standard profiles indicate the purpose of Bluetooth communications between devices. Codec: Audio signal compression and conversion format Design and specifications are subject to change without notice. 5-038-202-11(1) Copyright 2022 Sony Corporation...

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