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Dell XPS 13 9315 Service Manual
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Dell XPS 13 9315 Service Manual

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XPS 13 9315 / XPS 9315
Service Manual
Regulatory Model: P153G
Regulatory Type: P153G001
May 2022
Rev. A01

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Summary of Contents for Dell XPS 13 9315

  • Page 1 XPS 13 9315 / XPS 9315 Service Manual Regulatory Model: P153G Regulatory Type: P153G001 May 2022 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components.......................... 8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of XPS 13 9315..........................10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................14 Battery....................................16 Lithium-ion battery precautions..........................
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................58 Chapter 5: Troubleshooting......................60 Handling swollen Lithium-ion batteries........................60 Locate the Service Tag or Express Service Code of your Dell computer ..........60 System diagnostic lights..............................61 SupportAssist diagnostics..............................61 Built-in self-test (BIST)..............................62 System board built-in self-test (M-BIST)......................

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 7: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 10: Major Components Of Xps 13 9315

    Palm-rest and keyboard M1.6x2.8 assembly System board Palm-rest and keyboard M1.6x1.5 assembly System board Palm-rest and keyboard M1.6x2.3 assembly Major components of XPS 13 9315 The following image shows the major components of XPS 13 9315. Removing and installing components...
  • Page 11 1. Base cover 2. I/O daughter-board 3. Battery 4. I/O daughter-board power cable 5. Heat sink 6. Palm-rest and keyboard assembly 7. Display assembly 8. Fan 9. I/O daughter-board interposer board 10. System-board interposer board 11. System board 12. Display-assembly interposer board 13.

  • Page 12: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 13 Steps 1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. NOTE: A Torx #5 (T5) screwdriver is necessary to remove the six screws (M2x3, Torx 5). 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3.

  • Page 14: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the base cover and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 15 Removing and installing components...

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Installing The Battery

    Steps 1. Use the pull tab on the battery power cable to disconnect the battery cable from the battery connector. 2. Remove the eight screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 18: Fan

    Steps 1. Align the screw holes of the battery with the screw holes on the palm-rest and keyboard assembly. 2. Place the battery on the palm-rest and keyboard assembly. 3. Replace the eight screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 19: Installing The Fan

    Steps 1. Pry up the I/O daughter-board power cable connector from the edge that is marked white. 2. Slide the I/O daughter-board power cable connector out to disconnect the I/O daughter-board power cable from the I/O daughter board. 3. Remove the I/O daughter-board power cable from the two routing guide below the fan, and peel off the tape from the fan. 4.
  • Page 20 Steps 1. Slide the fan cable under the heat sink. 2. Align the screw holes of the fan with the screw hole of the I/O daughter-board and the screw hole of the system board. 3. Slide the fan into its place between the I/O daughter-board and the system board. 4.

  • Page 21: Heat Sink

    Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 22: Display Assembly

    NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the heat sink and provides a visual representation of the installation procedure. Steps 1.
  • Page 23 Removing and installing components...
  • Page 24 Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Remove the two screws (M1.6x3.5) that secure the camera and display-assembly cable to the display-assembly interposer board on the system board. 3.

  • Page 25: Installing The Display Assembly

    4. Remove the four screws (M1.6x2.3) that secure the two display-assembly cable brackets to the palm-rest and keyboard assembly. 5. Lift the display-assembly cable brackets off the system board. 6. Remove the six screws (M2.5x4.3) that secure the hinges of the display assembly to the palm-rest and keyboard assembly. 7.
  • Page 26 About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 27 Steps 1. Place the palm-rest and keyboard assembly at the edge of a flat table. 2. Open the hinges of the display assembly to a 90-degree angle. 3. Align the screw holes of the palm-rest and keyboard assembly to the screws holes on the hinges of the display assembly. 4.

  • Page 28: I/O Daughter-Board

    9. Replace the two screws (M1.6x3.5) that secure the camera and display-assembly cable to the display-assembly interposer board on the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O daughter-board Removing the I/O daughter-board Prerequisites 1.
  • Page 29 Steps 1. Remove the screw (M1.6x2.8) that secures the I/O daughter-board cable to the I/O daughter-board interposer board. 2. Remove the I/O daughter-board cable from the I/O daughter-board interposer board. 3. Use the pull tab on the right speaker cable to disconnect the right speaker cable from the I/O daughter-board. 4.

  • Page 30: Installing The I/O Daughter-Board

    Installing the I/O daughter-board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O daughter-board and provides a visual representation of the installation procedure.

  • Page 31: System Board

    5. Connect the I/O daughter-board cable to the I/O daughter-board interposer board. 6. Replace the screw (M1.6x2.8) that secures the I/O daughter-board cable to the I/O daughter-board interposer board. 7. Connect the right speaker cable to the I/O daughter-board. 8. Connect the fingerprint-reader cable and close the latch of the fingerprint-reader cable connector on the I/O daughter- board.
  • Page 32 Figure 1. System-board connectors 1. Fan cable connector 2. Wireless card 3. Battery cable connector 4. I/O daughter-board power cable connector 5. Touch-panel cable connector 6. Camera-assembly cable connector The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 33: Installing The System Board

    Steps 1. Remove the screw (M1.6x2.3) that secures the wireless-module bracket to the system board. 2. Lift the wireless-module bracket off the system board. 3. Remove the screw (M1.6x2.8) that secures the I/O daughter-board cable to the system board. 4. Remove the system-board interposer board off the system board. CAUTION: The pins on the interposer board are fragile.
  • Page 34 Figure 2. System-board connectors 1. Fan cable connector 2. Wireless card 3. Battery cable connector 4. I/O daughter-board power cable connector 5. Touch-panel cable connector 6. I/O daughter-board cable connector The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
  • Page 35 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Hold the system board by the long edges and place the system board on the palm-rest and keyboard assembly. Ensure that the left Thunderbolt 4 port is aligned with the left port hole on the palm-rest and keyboard assembly.

  • Page 36: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fan. 5. Remove the display assembly. 6. Remove the daughter-board.
  • Page 37 ● keyboard ● speakers ● wireless-antenna modules ● touchpad The following image shows the palm-rest and keyboard assembly. Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. NOTE: The system board can be installed with the attached heat sink. 2.

  • Page 38: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 39: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: USB flash drive, external optical drive, or external storage device). During the Power-on Self Test (POST), when the Dell logo appears, you can: System setup...

  • Page 40: One Time Boot Menu

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—Overview menu Overview XPS 13 9315/XPS 9315 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 41 Table 3. System setup options—Overview menu (continued) Overview AC Adapter Displays whether an AC adapter is connected. If connected, displays the type of AC adapter that is connected. Processor Information Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
  • Page 42 Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is enabled. For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process.
  • Page 43 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
  • Page 44 Table 5. System setup options—Integrated Devices menu (continued) Integrated Devices Miscellaneous Devices Enable Fingerprint Reader Device Enables the Fingerprint Reader Device option. By default, the Enable Fingerprint Reader Device option is enabled. Table 6. System setup options—Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Sets operating mode of the integrated SATA hard drive controller.
  • Page 45 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system.
  • Page 46 TPM On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM enabled to allow these security technologies to fully function. Physical Presence Interface (PPI) Bypass The Physical Presence Interface (PPI) Bypass options can be used to allow for Enable Commands the operating system to manage certain aspects of the TPM.
  • Page 47 BIOS. This option returns to disabled state when the system restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM). This is the normal operating state for the Trusted Platform Module (TPM) when you want to use its complete array of capabilities.
  • Page 48 When set to Disabled, no notification is displayed and no event is logged in the BIOS Events log. By default, the Chassis Intrusion Detection option is enabled. For additional security, Dell Technologies recommends keeping the Chassis Intrusion Detection option enabled. Block Boot Until Cleared Enables or disables the Block Boot Until Cleared option.
  • Page 49 Table 10. System setup options—Security menu (continued) Security By default, the Absolute option is enabled. For additional security, Dell Technologies recommends keeping the Absolute option enabled. WARNING: The 'Permanently Disabled' option can only be selected once. When 'Permanently Disabled' is selected, Absolute Persistence cannot be re-enabled.
  • Page 50 Passwords ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a system may be lost or stolen. Hard Drive Password The Hard Drive Password can be set to prevent unauthorized access of the data stored on the hard drive.
  • Page 51 BIOS passwords. You can modify the minimum and maximum length of the passwords as well as require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least 8 characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the system or hard drive password.
  • Page 52 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 13. System setup options—System Management menu...
  • Page 53 Table 13. System setup options—System Management menu (continued) System Management By default, the Auto On Time option is disabled. Table 14. System setup options—Keyboard menu Keyboard Fn Lock Options Enables or disables the Fn Lock option. By default, the Fn Lock option is enabled. Lock Mode By default, the Lock Mode Secondary option is enabled.
  • Page 54 This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.
  • Page 55 Table 16. System setup options—Virtualization menu (continued) Virtualization Support Enable OS Kernel DMA Support Allows you to control the Kernel DMA protection for both internal and external ports. This option does not directly enable DMA protection in the operating system. For operating systems that support DMA protection, this setting indicates to the operating system that the BIOS supports the feature.

  • Page 56: System And Setup Password

    Table 18. System setup options—System Logs menu (continued) System Logs Clear BIOS Event Log Allows you to select option to keep or clear BIOS events logs. By default, the Keep Log option is selected. Thermal Event Log Clear Thermal Event Log Allows you to select option to keep or clear Thermal events logs.

  • Page 57: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 58: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 59 7. The computer will restart after the BIOS update is completed. System setup...

  • Page 60: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 61: System Diagnostic Lights

    System diagnostic lights When static, the Service LED indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the Service LED.

  • Page 62: Built-In Self-Test (Bist)

    NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Built-in self-test (BIST) System board built-in self-test (M-BIST) About this task Steps...

  • Page 63: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor.

  • Page 64: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 65: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 66: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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