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Appendix B. Online Support Information
This section describes online technical support services available to help
repair the Aptiva computer.
This section covers:
•
IBM PC Company Bulletin Board Service (BBS)
•
IBM PC Company Fax-Back Service
•
IBM Online HelpCenter on Prodigy, America Online, CompuServe
•
IBM useful sites on the World Wide Web (WWW)
Online technical support offers convenient and valuable information when you
need it. IBM offers support areas on several online services where you can
work with IBM technicians for solutions to your questions, download key files,
and access database information for the Aptiva computer.
The IBM PC Company offers online resources including several Internet
World Wide Web sites, the IBM Online HelpCenter support areas, a Fax-Back
service, and a Bulletin Board Service.
The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable file library with drivers, software
updates, product information, and other file updates. To access the BBS, set
your modem for eight data bits, one stop bit, and no parity bit.
The IBM PC Company Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-3395. The Fax-
Back system file library can also be accessed through the PC Company BBS.
Aptiva technical support is offered through the IBM Online HelpCenters on the
Prodigy Service, America Online, and through the IBM support forums on
CompuServe.
IBM online support areas on all of the services can assist with your technical
questions. These areas offer message boards monitored by IBM technicians,
databases of computer-related solutions, and file libraries.
World-wide users can access the IBM Aptiva support forums on CompuServe.
CompuServe users can use the Go word: APTIVA to reach the Aptiva support
forum. For information about CompuServe, call (800) 848-8990 (U.S. and
Canada only).
To reach the IBM Online HelpCenter on Prodigy, use the jumpword: IBM. For
information about Prodigy, please call (800) 776-3449 (U.S. and Canada
only). You can reach the IBM Online HelpCenter on America Online using
keyword: IBM Connection. For information about America Online, please
call (800) 827-6364 (U.S. and Canada only). Prodigy and America Online
have limited international availability.
To access the IBM PC Company Internet sites, you will need to acquire
Internet access. Please check with your local Internet provider for more
©Copyright IBM Corp. 1998
B-1
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- Specifications
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