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Dell Latitude 5300 Service Manual
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Dell Latitude 5300 Service Manual

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See also: Setup and Specifications
Dell Latitude 5300 2-in-1 Chrome
Service Manual
Regulatory Model: P96G
Regulatory Type: P96G01

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Summary of Contents for Dell Latitude 5300

  • Page 1 Dell Latitude 5300 2-in-1 Chrome Service Manual Regulatory Model: P96G Regulatory Type: P96G01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Storing Chrome device for long term — best practices....................5 Safety instructions................................5 Before working inside your computer........................... 6 Safety precautions................................6 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................ 7 Transporting sensitive components..........................8 After working inside your computer..........................
  • Page 4 LCD Built-in Self Test ...............................106 Diagnostic LEDs................................. 106 M-BIST....................................107 Diagnostics..................................107 Validation Tools ................................112 4 Getting help and contacting Dell....................119 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Before Working Inside Your Computer

    Standby power Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep mode and has other advanced power management features.

  • Page 7: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw List This table shows the screw list and the images for the Dell Latitude 5300 2-in-1 Chrome , for different components. Table 1. Screw Size List...

  • Page 10: Disassembly And Reassembly

    Component Screw type Quantity Image Touchpad button board M2x3 Power adapter port bracket M2x4 Memory module frame M2x3 System board M2.5x4 Keyboard support bracket M2x2 Keyboard M2x2 Disassembly and reassembly MicroSD card Removing the microSD card Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 11 Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2]. Removing and installing components...

  • Page 12: Sim Card Tray

    3. Follow the procedures in after working inside your computer. SIM card tray Removing the SIM card tray Prerequisites 1. Follow the procedure in before working inside your computer. Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released [1, 2]. 2.
  • Page 13 Installing the SIM card tray Steps 1. Place the SIM card into the SIM card tray with the metallic contact facing up [1]. Removing and installing components...
  • Page 14 Figure 1. Installing the SIM card tray with SIM card 2. Align the SIM card tray with the slot on the computer and carefully slide it in [2]. 3. Slide the SIM card tray into the slot, until it clicks into place [3]. Removing and installing components...

  • Page 15: Base Cover

    Figure 2. Installing the SIM card tray without SIM card 4. Follow the procedures in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card.
  • Page 16 2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2]. Removing and installing components...
  • Page 17 3. Lift and remove the base cover away from the computer. Installing the base cover Steps 1. Align and place the base cover on the computer. Removing and installing components...
  • Page 18 2. Press the edges and sides of the base cover until it snaps into place. Removing and installing components...
  • Page 19 3. Tighten the eight captive screws to secure the base cover to the computer. Removing and installing components...

  • Page 20: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 21 3. Loosen the two captive screws that secure the battery to the palmrest [1]. 4. Slide the battery inward and lift the battery away from the palmrest [2]. Removing and installing components...
  • Page 22 Installing the battery Steps 1. Align and slide the battery on the palmrest [1]. 2. Tighten the two captive screws to secure the battery to the palmrest [2]. Removing and installing components...
  • Page 23 3. Connect the battery cable to the connector on the system board [1]. 4. Affix the adhesive tape to secure the battery cable connector [2]. Removing and installing components...

  • Page 24: Memory Modules

    Next steps 1. Replace the base cover 2. Replace the SIM card tray 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 25 Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 26: Wwan Card

    Next steps 1. Connect the battery cable. 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. WWAN card Removing the WWAN card Prerequisites 1.
  • Page 27 Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Insert the WWAN card into the connector on the system board [1]. 2. Connect the WWAN antenna cables to the connectors on the WWAN card [2]. 3.

  • Page 28: Wlan Card

    Next steps 1. Connect the battery cable. 2. Replace the base cover. 3. Replace the SIM card tray. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1.
  • Page 29 Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3.

  • Page 30: Solid State Drive

    Next steps 1. Connect the battery cable. 2. Replace the base cover. 3. Replace the SIM card tray. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Solid state drive Removing the M.2 SSD Prerequisites 1.
  • Page 31 3. Remove the single (M2x2) screw that secures the M.2 SSD to the palmrest [1]. 4. Lift the M.2 SSD away from the computer [2]. Removing and installing components...
  • Page 32 Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x2) screw to secure the M.2 SSD to the palmrest [2]. Removing and installing components...
  • Page 33 3. Align and place the SSD support bracket above the M.2 SSD [1]. 4. Replace the two (M2x3) screws to secure the SSD support bracket to the palmrest [2]. Removing and installing components...

  • Page 34: Speakers

    Next steps 1. Connect the battery cable. 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 35 2. Disconnect the touchpad button board cable from the touchpad module [2]. 3. Peel the adhesive tapes and unroute the speaker cable [1]. 4. Peel the adhesive tape from the speaker cable [2]. Removing and installing components...
  • Page 36 5. Lift and remove the speakers away from the palmrest. Removing and installing components...
  • Page 37 Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palmrest. 2. Route the speaker cable through the routing guides [1]. 3. Replace the adhesive tape to secure the speaker cable and connect it to the system board [2]. Removing and installing components...
  • Page 38 4. Connect the LED board cable to the system board [1]. 5. Connect the touchpad button cable to the touchpad module [2]. Removing and installing components...

  • Page 39: Fan

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 40 2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. Removing and installing components...
  • Page 41 Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Removing and installing components...
  • Page 42 3. Connect the system fan cable to the connector on the system board. Removing and installing components...

  • Page 43: Heat Sink

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 44: Power-Adapter Port

    Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. Next steps 1.
  • Page 45 Steps 1. Remove the two (M2x4) screws that secure the Type-C bracket to the system board [1]. 2. Lift the Type-C bracket away from the computer [2]. 3. Disconnect the DC-in port cable from the connector on the system board and remove the DC-in port from the computer [1, 2]. Removing and installing components...
  • Page 46 Installing the power adapter port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2]. Removing and installing components...
  • Page 47 3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x4) screws to secure the Type-C bracket to the palmrest [2]. Removing and installing components...

  • Page 48: Led Board

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 49 3. Peel the adhesive tape that secures the LED board cable connector to the LED board [1]. 4. Peel the grey adhesive tape that secures the LED board [2]. Removing and installing components...
  • Page 50 5. Remove the single (M2x2.5) screw that secures LED board to the palmrest [1]. 6. Lift the LED board away from the computer [2]. Removing and installing components...
  • Page 51 Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x2.5) screw to secure the LED board to the palmrest [2]. Removing and installing components...
  • Page 52 3. Affix the grey adhesive tape to secure the LED board [1]. 4. Affix the adhesive tape to secure the LED board [2]. Removing and installing components...
  • Page 53 5. Route the LED board cable [1] and connect the LED board cable to the connector on the system board [2]. Removing and installing components...

  • Page 54: Touchpad Button Board

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SIM card tray 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Touchpad button board Removing the touchpad button board Prerequisites 1.
  • Page 55 Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2]. Removing and installing components...
  • Page 56 3. Connect the touchpad button board cable to the connector on the touchpad board. Removing and installing components...

  • Page 57: System Board

    Next steps 1. Replace the LED board 2. Replace the battery 3. Replace the base cover 4. Replace the SIM card tray 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1.
  • Page 58 3. Peel the adhesive tape and disconnect the EMR sensor cable from the connector on the system board [1]. 4. Peel the adhesive tape and disconnect the touch screen cable from the connector on the system board [2]. 5. Remove the single (M2x4) screw that secures the eDP cable bracket to the system board [3]. 6.
  • Page 59 8. Disconnect the touchpad and its button cables from the connector on the system board [1]. 9. Remove the coin cell from its slot on the plamrest assembly [2]. Removing and installing components...
  • Page 60 10. Remove the two (M2.5x4) screws that secures the system board to the palmrest [1]. 11. Lift the system board away from the computer [2]. Removing and installing components...
  • Page 61 Installing the system board Steps 1. Align and place the system board to the palmrest assembly [1]. 2. Replace the two (M2.5x4) screws to secure the system board to the palmrest assembly [2]. Removing and installing components...
  • Page 62 3. Place the coin cell battery into its slot on the plamrest assembly [1]. 4. Connect the touchpad and its button cables to the connector on the system board [2]. Removing and installing components...
  • Page 63 5. Connect the EMR sensor cable to the connector on the system board and adhere the adhesive tape [1]. 6. Connect the eDP cable to the connector on the system board and adhere the adhesive tape [2]. 7. Replace the eDP cable bracket on the eDP cable connector on the system board [3]. 8.
  • Page 64 10. Align and place the memory module frame in its slot on the system board [1]. 11. Replace the three (M2x3) screws to secure the memory module frame to the system board [2]. Removing and installing components...
  • Page 65 Next steps 1. Connect the: • Speaker cable • LED board cable 2. Replace the power-adapter port 3. Replace the heatsink 4. Replace the system fan 5. Replace the M.2 SSD 6. Replace the WLAN card 7. Replace the WWAN card 8.

  • Page 66: Coin Cell

    Coin cell Removing the coin-cell Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the SIM card tray 4. Remove the base cover 5. Remove the battery 6. Remove the memory module 7.

  • Page 67: Display Assembly

    Next steps 1. Replace the system board 2. Replace the power-adapter port 3. Replace the heatsink 4. Replace the system fan 5. Replace the M.2 SSD 6. Replace the WLAN card 7. Replace the WWAN card 8. Replace the memory module 9.
  • Page 68 Steps 1. Peel the adhesive tape and disconnect the EMR sensor cable from the connector on the system board [1]. 2. Peel the adhesive tape and disconnect the touch screen cable from the connector on the system board [2]. 3. Remove the single (M2x4) screw that secures the eDP cable bracket to the system board [3]. 4.
  • Page 69 7. Remove the four (M2.5x4) screws that secure the display assembly to the system chassis [1]. 8. Remove the display assembly from the system [2]. Removing and installing components...
  • Page 70 Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2.
  • Page 71 3. Seat the system chassis on the display assembly. Removing and installing components...
  • Page 72 4. Connect the touch screen cable to the connector on the system board and adhere the adhesive tape [1]. 5. Reroute the eDP cable and connect it to the eDP connector [2]. 6. Place the eDP cable bracket on the system board [3]. 7.

  • Page 73: Keyboard

    Next steps 1. Replace the WLAN card 2. Replace the WWAN card 3. Connect the battery cable. 4. Replace the base cover 5. Replace the SIM card tray 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer.
  • Page 74 8. Remove the WLAN card 9. Remove the M.2 SSD 10. Remove the speakers 11. Remove the system fan 12. Remove the heatsink 13. Remove the power-adapter port 14. Remove the system board 15. Remove the coin cell 16. Remove the display assembly Steps 1.
  • Page 75 3. Remove the 19 (M2x2) screws that secure the keyboard to the palmrest [1]. 4. Lift to remove the keyboard from the palmrest assembly [2]. Removing and installing components...
  • Page 76 Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 19 (M2x2) screws to secure the keyboard to the palmrest [2]. Removing and installing components...
  • Page 77 3. Connect the backlit cable and the keyboard cable to the connectors on the touchpad module. Removing and installing components...
  • Page 78 4. Adhere the adhesive tape securing the keyboard to the palmrest assembly. Removing and installing components...

  • Page 79: Palmrest Assembly

    Next steps 1. Replace the display assembly 2. Replace the system board 3. Replace the power-adapter port 4. Replace the heatsink 5. Replace the system fan 6. Replace the speakers 7. Replace the M.2 SSD 8. Replace the WLAN card 9.
  • Page 80 Next steps 1. Replace the keyboard 2. Replace the display assembly 3. Replace the coin cell 4. Replace the system board 5. Replace the touchpad buttons board 6. Replace the LED board 7. Replace the power-adapter port 8. Replace the heatsink 9.

  • Page 81: Troubleshooting

    Troubleshooting Basic troubleshooting This page contains all the information for Dell Latitude 5300 2-in-1 Chrome basic troubleshooting NOTE: Refer to https://support.google.com/chrome/a/?hl=en#topic=4386908 for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook.
  • Page 82 Display issue 1. Make sure the Chromebook is on. If you are using the battery, plug the Chromebook in and press the power button. 2. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again. 3.
  • Page 83 Bluetooth issue If you run into issues while attempting to pair or use a Bluetooth device with the Chromebook, try the following steps to resolve the issue: 1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook.
  • Page 84 Chrome OS issue Table 7. Chrome OS issue Chrome OS issues If the Chromebook becomes slow or unresponsive, and the He's Dead, Jim! error message appears, the system could be running low on memory. NOTE: If you terminated the process using Google Chrome's Task Manager, the system's task manager, or with a command line tool, this message will appear as He’s Dead, Jim! error message...

  • Page 85: Crosh

    The Chrome OS does not support Dell BIOS, the F12 boot menu, or DellConnect. Most of the troubleshooting must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings. CROSH is a command line interface similar to the Linux BASH or Windows command (cmd.exe) terminals.
  • Page 86 Command Purpose ssh_forget_host Removes a host from the list of known ssh hosts. This command displays a menu of known hosts and prompts for the host to forget. Sets the chaps debug logging level. No arguments start verbose logging Table 9. Advanced help command Command Purpose battery_test[<test length>]...

  • Page 87: Chrome Commands

    Command Purpose [duration] will start recording. sound play <filename> plays the recorded audio samples storage_status Reads storage device SMART health status, vendor attributes, and error logs. storage_test_1 Performs a short offline SMART test. storage_test_2 Performs an extensive readability test. syslog <message> Logs a message to system log.
  • Page 88 Explanation Create Recovery USB Stick chrome://imageburner/ Google's version of DBAR/DBRM Chrome Flags chrome://flags Experimental features beyond the scope of what Dell supports Memory Troubleshooting chrome://memory View running processes and memory utilization Module Load chrome://conflicts Shows conflicts of all modules loaded by...
  • Page 89 3. chrome://downloads: This is also available from the Menu > Downloads. Shortcut key is Ctrl+J. 4. chrome://extensions: This is also available from the Menu > Tools > Extensions. 5. chrome://bookmarks: This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O. Troubleshooting...
  • Page 90 6. chrome://history: This is also available from the Menu > History. Short cut key is Ctrl+H. 7. chrome://memory: This will redirect to “chrome://memory-redirect/”. This will display the memory used by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes. Troubleshooting...
  • Page 91 NOTE: Net-internals events viewer and related functionality has been removed. Please use Chrome://net-export to save netlogs and the external Catapult netlog_viewer to view them. chrome://net-internals: This displays all networking related information. Use this to capture network events generated by the browser.
  • Page 92 11. chrome://settings: This is also available from the Menu > Options (on Windows), and Menu > Preferences (on Linux). From here you can control various browser related settings. 12. chrome://sync-internals: This gives information about the Chrome sync feature, including the Sync URL used by Google, and sync statistics.

  • Page 93: Commonly Used Crosh Command

    Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell . Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device.
  • Page 94 6. Check the result to confirm that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1. Disconnect the AC adapter from the Chromebook. 2. Turn on and sign in to Chromebook. 3.
  • Page 95 5. Type battery_test 1 into CROSH, and then press Enter. 6. A screen displays the current battery health and discharge rate. • If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. • If the Battery health percentage is equal to or less than 50% and the battery is less than a year old, the battery is outside expected wear limits and might need to be replaced.
  • Page 96 3. Press CTRL + ALT + T to open CROSH. 4. Type memory_test into CROSH, and then press Enter. Troubleshooting...
  • Page 97 5. A diagnostic screen displays the result of the memory test passed without any errors. Example of a memory test failure. Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Follow the instruction to gather the information about the network and diagnose the network errors.
  • Page 98 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. Troubleshooting...
  • Page 99 5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Troubleshooting...

  • Page 100: Recovery Chromebook

    7. If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network. Recovery Chromebook This page contains information about recovering Dell Latitude 5300 2-in-1 Chrome. Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it stops working.
  • Page 101 Operating System Instructions 3. After you recover your Chromebook, you must format your USB flash drive or SD card using the Recovery Tool. If you do not format your USB flash drive or SD card, you will not be able to use all the storage space on your external device.

  • Page 102: Reset Chromebook

    Reset Chromebook This page contains all information about resetting Dell Latitude 5300 2-in-1 Chrome. All local user data stored on the Chrome OS can be cleared by resetting it to its original factory state (also known as Powerwash). This step might be helpful if you want to reset owner permissions or if you are experiencing issues with your user profile.
  • Page 103 2. Click Settings as highlighted from the picture below. 3. Click Show advanced settings to expand the menu. 4. Click the Powerwash button. Troubleshooting...
  • Page 104 5. Click Restart when prompted. NOTE: You can also reset your Chrome OS from the sign-in screen by holding down the keys Ctrl+Alt+Shift+R and clicking Restart. (If you are signed in to your Chrome OS, sign out first before you press on Ctrl+Alt+Shift +R, then click Restart.
  • Page 105 7. Confirm powerwash by clicking on Continue button. Troubleshooting...

  • Page 106: Lcd Built-In Self Test

    Overview : LCD Built-in Self Test (BIST) Dell laptop PCs have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop PC or with the video card (GPU) and PC settings .

  • Page 107: M-Bist

    AMBER: Indicates a problem with the system board Diagnostics This chapter details the built in troubleshooting features to diagnose the Dell Latitude 5300 2-in-1 Chrome systems. It also lists the invoking instructions along with related information for each diagnostics method.
  • Page 108 • Run tests automatically or in an interactive mode • Repeat tests • Display or save test results • Run thorough tests to introduce additional test options to provide extra information about the failed device(s) • View status messages that inform you if tests are completed successfully •...
  • Page 109 LCD Test The ePSA starts with LCD pixel test, where color bars are displayed on the screen. Check for any flaws with pixels on the screen • Dead Pixels: Black dot • Bright Pixels: Bright dot Confirm the LCD functionality by pressing Yes or No on the next screen. ePSA Advanced Screen Troubleshooting...
  • Page 110 The advanced screen allows more directed testing and contains more detail information about the overall health of the system. The user can get to this screen by simply swiping your finger to the left on touchscreen systems or clicking the next page button on the lower right hand side of the basic screen.
  • Page 111 2. Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any Test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and then popup a window as shown below : Troubleshooting...

  • Page 112: Validation Tools

    By responding to Retry, the diagnostic will ignore the error and rerun the last test. Capture the error code with Validation code or Scan QR code and Contact Dell NOTE: As part of the new feature, user can now mute the beeping sound code when there is an error , by pressing on at the bottom right side of the error window.
  • Page 113 2. Navigate to Online ePSA Validation Tool. 3. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) 4.
  • Page 114 Results Valid Error Code Example After entering the correct information, the online tools will direct user to above screen which contains information of : Troubleshooting...
  • Page 115 Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag . Invalid Error Code Example...
  • Page 116 3. QR code scanner application will scan the code and automatically generate the link out. Click on the link to proceed. Troubleshooting...
  • Page 117 Results The link generated will navigate customer to Dell Support website which contains information of : • Confirmation of the error code and result outcome. • Suggested Part Replacement. • If customer is still covered under Dell Warranty. • Case reference number if there is an open case under the service tag.
  • Page 118 Troubleshooting...

  • Page 119: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Latitude 5300 2-in-1 Chrome and other Dell products and services using these self-help resources: Table 14. Self-help resources Self-help resources Resource location Information about Dell products and services https://www.dell.com...

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