TROUBLESHOOTING
Symptom
Remedy
Correct characters are not
• This unit can only display uppercase letters, numbers,
displayed (e.g. album
and a limited number of symbols.
name).
• Depending on the display language you have selected
( 5), some characters may not be displayed correctly.
"NA FILE"
Make sure the disc contains supported audio files. ( 24)
"NO DISC"
Insert a playable disc into the loading slot.
"TOC ERROR"
Make sure the disc is clean and inserted properly.
"PLEASE EJECT"
Reset the unit. If this does not solve the problem, consult
your nearest service center.
"READ ERROR"
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
"NO DEVICE"
Connect a USB device, and change the source to USB again.
"COPY PROTECTED"
A copy-protected file is played.
• Check whether the connected device is compatible with
"UNSUPPORTED DEVICE"
appears.
this unit and ensure the file systems are in supported
formats. ( 24)
• Reattach the device.
"UNRESPONSIVE DEVICE"
Make sure the device is not malfunction and reattach the
appears.
device.
"USB HUB IS NOT
This unit cannot support a USB device connected via a
SUPPORTED" appears.
USB hub.
"NO MUSIC"
Connect a USB device that contains playable audio files.
"iPod ERROR"
• Reconnect the iPod.
• Reset the iPod.
22
ENGLISH
Symptom
Remedy
• Sound cannot
• Reconnect the Android device.
be heard during
• If in [HAND MODE], launch any media player application
playback.
on the Android device and start playback.
• Sound output only
• If in [HAND MODE], relaunch the current media player
from the Android
application or use another media player application.
• Restart the Android device.
device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 24)
Cannot playback at
• Make sure KENWOOD MUSIC PLAY APP is installed on the
[BROWSE MODE].
Android device. ( 7)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 24)
"NO DEVICE" or
• Switch off the developer options on the Android device.
"READING" keeps
• Reconnect the Android device.
flashing.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 24)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
"ANDROID ERROR"/
• Reconnect the Android device.
"NA DEVICE"
• Restart the Android device.
No Bluetooth device is
• Search from the Bluetooth device again.
detected.
• Reset the unit. ( 3)
• Make sure you have entered the same PIN code to both
Bluetooth pairing
cannot be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 10)