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IBM 51 Manuals
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IBM 51 manual available for free PDF download: Troubleshooting Manual
IBM 51 Troubleshooting Manual (248 pages)
IBM Troubleshooting Guide
Brand:
IBM
| Category:
Network Router
| Size: 2.47 MB
Table of Contents
Table of Contents
5
Preface
9
Publications
9
Tivoli Intelligent Orchestrator Library
9
Who Should Read this Book
9
Prerequisite Publications
10
Related Publications and Resources
10
Accessibility
11
Accessing Publications Online
11
Ordering Publications
11
Conventions Used in this Book
12
Support Information
12
Tivoli Software Training
12
Typeface Conventions
12
Chapter 1. Introduction to Troubleshooting
13
Product and System Overview
13
Product Comparison
14
Product Architecture
15
Tivoli Intelligent Orchestrator Components
15
Prerequisites Installed with Tivoli Intelligent Orchestrator
16
Built-In Troubleshooting Features
17
Problem Classification
17
Product Maintenance
17
Backing up the System
17
Performing Periodic Checks and Maintenance
18
Problem Resolution
18
Chapter 2. Problem Determination Essentials for Tivoli Intelligent Orchestrator
19
Problem Determination Methodologies
19
Defining the Problem
19
Identifying the Cause of the Problem
20
Fixing the Problem
21
Troubleshooting Methods for Tivoli Intelligent Orchestrator and Prerequisites
21
Troubleshooting the Prerequisite Installation
22
Tivoli Intelligent Orchestrator Installation and Subcomponent Configuration Verification
29
Tivoli Intelligent Orchestrator Runtime Problem Determination
33
Accessing the Knowledge Bases
38
Using the Available Command Line Tools
38
Chapter 3. Log File Types
47
Message Logs
47
Message ID Format
47
Message Elements
48
Trace Logs
49
Common Base Event Logs
49
Chapter 4. Locating and Configuring Log Files
51
Log Locations
51
Log Directory Files
51
Logging Levels
52
Configuring Logs with Log4J
52
Log4J.prop
52
Log Level Defaults
54
Rollingfileappender Defaults
54
Configuring Log4J Dynamically
54
Preparing Log Files for Review by IBM Tivoli Support
55
Chapter 5. Tivoli Intelligent Orchestrator Log Files
57
Log Files for Product Setup
57
Log Files for the Uninstall Process
57
Log Files for Starting and Stopping the Server
58
Log Files for the Web Interface
59
Deployment Engine Log Files
59
Workflow Logs
60
Logs for Data Collection and Decision Making
61
Automation Package Logs
61
Chapter 6. Middleware Prerequisite Log Files
63
Installation Log Files for Prerequisites
63
Installation Logs for Individual Prerequisites
63
Runtime Logs for Prerequisites
63
Runtime Logs for Prerequisites
64
Websphere Application Server
64
DB2 Universal Database
65
Directory Server
65
Tivoli Agent Manager
66
Chapter 7. Common Problems and Known Limitations in Tivoli Intelligent Orchestrator
67
Problems with Installation
67
In Linux, You Cannot Create the User Tioadmin
67
The System Cannot Connect to the IBM Tivoli Directory Server During the Tivoli Intelligent Orchestrator Installation
68
The Installation of the DB2 Universal Database Client on Windows 2003 System Fails
68
Installing the Common Agent and the Agent Manager Is Not Supported
69
The System Cannot Connect to the Database Server During the Tivoli Intelligent Orchestrator Installation
69
The Microsoft Active Directory Installation Fails
69
The Microsoft Active Directory Installation Fails with Invalid Certificate Value
70
The Silent Installation Program for Tivoli Intelligent Orchestrator Exits before the Installation Is Completed
70
Environment Variables Not Set for User Tioadmin
70
The Installation of IBM Tivoli Netview on Windows Fails if the Password for Creating a User Account Does Not Meet the System Requirements
71
The Agent Manager Installation Fails During the Tivoli Intelligent Orchestrator Installation
71
An Error Occurs When Running the Rpm -Qa
74
Linux
74
Problems with Logging in
74
You Cannot Log in
74
You Cannot Change Your Password
75
Problems with Workflows
76
DB2 Universal Database Errors Occur When You Deploy Resources
76
DB2 Universal Database Creates a Database State Error
76
DB2 Universal Database Deadlocks Occur When the System Runs a Logical Operation
77
Shell Command Error: Resource Temporarily Unavailable
77
Shell Command Error: Exit Value=1, Error Stream=", Result Stream="No Bash in
77
IBM Tivoli Software Support Personnel Have Requested a Copy of a Workflow
77
A Workflow Does Not Install
79
Cannot Run Workflows if the PS1 Environment Variable Is Altered
80
Other Common Problems
80
On Windows, Tivoli Intelligent Orchestrator Does Not Start
81
Problems Occur When Administering Tivoli Intelligent Orchestrator from the Web Interface While a Local Firewall Is Enabled
81
Incorrect SOAP Parameters Generate Detailed Java Exception Messages
82
XML Import Does Not Work Properly
82
DB2 Universal Database Does Not Work Properly with Terminal Server
83
On UNIX, Tivoli Intelligent Orchestrator Logs Fill up the File System
83
On Windows 2000, the Embedded Messaging Feature Does Not Work
83
Websphere Application Server on Linux Remains Paused When You Try to Stop the JMS Pub Sub Broker
84
On Windows, the Remote Connection to the Database Hangs When the Database Server Is on a Multiprocessor Machine
84
For Languages Other than English, the Text in CSV Reports Imported in Microsoft Excel Is Garbled
85
An Error Occurs if You Use Special Characters to Create a New User or Security Role
86
Common Agents Unable to Communicate with the Agent Manager
87
Limitations When Trying to Manually Associate a Discovered Software Resource with a Software Definition
87
Some Patch Installations Might Fail When Trying to Perform a Multiple Patch Installation
88
There Is a Maximum Size for Returnresult Parameter Storage
88
Device Manager Limitations
88
Running Lightweight Management Server with DB2 Universal Database Generates Exceptions
88
Agent Receives an HTTP Unauthorized (401) Response Code
89
Known Report Limitations
89
Running any Report with too Many Objects Selected Fails
89
Chapter 8. Troubleshooting the Agent Manager
91
Log Files for the Agent Manager
91
Packaging the Log Files
91
Locating the Installation Log Files
91
Locating the Uninstallation Log Files
93
Locating the Remote Registry Logs
93
Locating the Runtime Log Files
94
Locating the DB2 Universal Database Runtime Logs
94
Determining the Version of Agent Manager
95
Installation and Uninstallation Verifications
95
Verifying that the Agent Manager Service Is Running
95
Verifying the Installation of Websphere Application Server
96
Verifying the Installation of DB2 Universal Database Enterprise Server Edition (ESE)
96
Errors Starting the Agent Manager Application Server
96
Errors Starting the Agent Manager Application
96
Verifying the Connection to the Registry
96
Enabling and Disabling Tracing
97
Recovering from an Incomplete Uninstallation of the Agent Manager
98
Common Problems
99
Registration and Communication Failures
99
Problems Using the Websphere Administrative Console
100
Chapter 9. Contacting IBM Tivoli Software Support
103
General Data to Collect for Tivoli Support
103
Packagelog ZIP Tool
104
Level Reporting Tool for the Websphere Application Server Platform
104
Chapter 10. Tivoli Intelligent Orchestrator Messages
107
Common Subsystem Messages
107
Deployment Engine Subsystem Messages
136
Job Distribution Service (JDS) Subsystem Messages
147
J2Ee Subsystem Messages
147
Policy Engines Subsystem Messages
162
Common Agent Subsystem Messages
165
TC Driver Manager Subsystem Messages
166
Utilities Subsystem Messages
176
Compliance Messages
178
Group Messages
180
Networking Messages
181
RXA Messages
183
Software Distribution Messages
185
Chapter 11. Tivoli Common Agent Services Messages
191
Common Agent Messages
191
Agent Manager Messages
214
Appendix A. Common Agent Serviceability Tool
233
Components
233
Running the Serviceability Tool
233
Contents of the Casservice.zip File
233
Appendix B. Support Information
237
Searching Knowledge Bases
237
Search the Information Center on Your Local System or Network
237
Search the Internet
237
Obtaining Fixes
237
Contacting IBM Software Support
238
Determine the Business Impact of Your Problem
239
Describe Your Problem and Gather Background Information
239
Submit Your Problem to IBM Software Support
239
Appendix C. Notices
241
Trademarks
242
Index
243
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