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HP ENVY 14 Maintenance And Service Manual
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HP ENVY 14 Maintenance And Service Manual

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HP ENVY 14 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ENVY 14 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ............................. 4 Left side ..............................5 Display ..............................6 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons, speakers, and fingerprint reader ................9 Keys ...........................
  • Page 8 Speakers ..........................59 Subwoofer .......................... 60 Display assembly ....................... 61 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ......... 66 Starting Setup Utility (BIOS) ....................... 66 Updating the BIOS ..........................66 Determining the BIOS version ................... 66 Downloading a BIOS update .....................
  • Page 9 Restore and recovery ......................... 75 Recovering using HP Recovery Manager ................76 What you need to know ..................76 Using the HP Recovery partition (select models only) ........76 Using HP Recovery media to recover ............... 77 Changing the computer boot order ..............77 Removing the HP Recovery partition (select models only) ..........

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 14 Notebook PC Processors Processors are attached to the system board. Intel ® 4th generation processors: Intel Core™ i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz, 1600 MHz (4 MB L3 cache, ●...
  • Page 12 Audio and video Supports: Beats Audio Dual speakers Subwoofer HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M-jpeg) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise- reduction software Ethernet...
  • Page 13 8 Modern Trackpad Gestures ® Power requirements Supports the following AC adapters: 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) ● 90 W HP Smart AC adapter (PFC, 3-wire, 4.5 mm, EM) ● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm) ●...

  • Page 14: External Component Identification

    Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or a television audio cable.

  • Page 15: Left Side

    Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Optical drive eject button Releases the disc tray. Security cable slot Attaches an optional security cable to the computer.

  • Page 16: Display

    Component Description NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 17: Top

    For wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. TouchPad Component...

  • Page 18: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 19: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or on select models, the key, or the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Labels

    Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Item Component Spare part number Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView...
  • Page 24 Item Component Spare part number Display assembly, 14.0 in (35.56 cm), full high definition (HD), WLED, SVA Antiglare This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 16 Display assembly on page Top cover (includes keyboard and cable): Black finish for use in:...
  • Page 25 Item Component Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 781102-501 1.7 GHz processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard and FHD panel NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 781102-601 1.7 GHz processor, SC turbo GHz (3.0 MB L3 cache, dual core, 15 W) for use with...

  • Page 26: Display Assembly Subcomponents

    Item Component Spare part number (13) Speakers (includes speaker cables and rubber isolators) 767262-001 (14) USB/audio board (includes cable) 767370-001 (15) Fingerprint reader (includes cable and bracket) 763711-001 (16) Rear corner covers are available with the plastics kit, spare part number 767371-001.
  • Page 27 Item Component Spare part number Display bezel (includes screws) 767365-001 Webcamera/microphone module (includes adhesive and screws) 762521-001 14 in (35.56 cm), BrightView, HD, WLED, SVA flat display panel (includes screws) 763566-001 14 in (35.56 cm), Antiglare, FHD, WLED, SVA slim display panel (includes screws) 767373-001 Display Hinge Kit (includes left and right hinges and screws) 767248-001...

  • Page 28: Mass Storage Devices

    Miscellaneous parts Component Spare part number AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, EM) 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm)

  • Page 29: Sequential Part Number Listing

    90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm) 710414-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm, EM) 710662-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter for use with...
  • Page 30 Spare part number Description 756743-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756745-001 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 762521-001 Webcamera/microphone module (includes adhesive) 763566-001 14 in (35.56 cm), WLED, HD, BrightView flat display panel 763700-001 763701-001 Heat sink for use only on computer models equipped with Intel processors and UMA graphics, 19 763703-001 Heat sink for use only on computer models equipped with Intel processors and switchable...
  • Page 31 Spare part number Description 767365-001 Display bezel (includes 2 rubber screw covers and rubber bumpers) 767366-001 Display panel cable, FHD (includes webcamera/microphone module cable and screws) 767368-001 Optical drive, DVD±RW Double-Layer SuperMulti Drive, (includes bezel and bracket) 767369-001 TouchPad button board (includes cable) 767370-001 USB/audio board (includes cable) 767371-001...
  • Page 32 Spare part number Description (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard (includes replacement thermal material) 781102-601 System board for use with computer models with switchable discrete graphics, NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional (includes replacement thermal material) 781103-001...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 35: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 37: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 39: Battery

    Battery Description Spare part number 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 40 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 41 Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the bezel (3). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 43: Display Subcomponents (Bezel, Webcamera, Panel)

    Display subcomponents (bezel, webcamera, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
  • Page 44 Remove the display bezel (6). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 45 Remove the four Phillips M2.0×2.5 screws (1) and lift the top edge of the display panel (2). Carefully move the display panel (1) to the keyboard. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove it.
  • Page 46 To remove the webcamera/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2). Reverse this procedure to replace the display assembly subcomponents. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Top Cover

    Top cover NOTE: The top cover spare part kit includes the keyboard and cable. Description Spare part number Black finish 767376-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover, follow these steps: Shut down the computer.
  • Page 48 Remove the two Phillips M2.5x1.5 screws that secure the rear corner covers (1). Remove the rear corner covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767371-001. Remove the eight Phillips M2.5×4.0 screws that secure the top cover to the base enclosure. Remove the three Phillips PM4.5×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer.
  • Page 49 Remove the three Phillips PM2.5×4.0 screws (3) in the battery bay that secure the top cover to the computer. Turn the computer over and open the display. Gently pull on the lower left corner (1) and lift around the edges of the top cover. Component replacement procedures...
  • Page 50 Disconnect the power button cable (2), the fingerprint reader cable (3), the keyboard cable (4) and the TouchPad cable (5). Lift to remove the top cover (6). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Power button board and cable (see Power button board on page...

  • Page 51: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 767247-001. Description Spare part number 500 GB, 5400 rpm, 9.5 mm 778188-005 750 GB, 5400 rpm, 9.5 mm...
  • Page 52 Disconnect the hard drive cable from the system board (1). Lift up the front of the hard drive (2), and then remove the hard drive (3). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive cable connector from the hard drive (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Power Button Board

    Remove the brackets (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 767254-001 Before removing the power button board, follow these steps: Turn off the computer.

  • Page 54: Touchpad Button Board

    Remove the power button board (2) with cable (the cable was disconnected from the system board when removing the top cover). Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes cable) 767369-001 Before removing the TouchPad button board, follow these steps: Turn off the computer.

  • Page 55: Fingerprint Reader

    Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Fingerprint reader Description Spare part number Fingerprint reader (includes bracket and cable) 763711-001 Before removing the fingerprint reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Wlan Module

    Remove the Phillips PM4.5x2.0 broadhead screw (1) that secures the fingerprint reader bracket to the top cover. Remove the bracket (2), and then remove the fingerprint reader (3) (the cable was disconnected from the system board when removing the top cover). Reverse this procedure to install the fingerprint reader.
  • Page 57 Remove the WLAN module: Remove the antenna cables from the WLAN module (1). Remove the Phillips M2.5x4.0 screw (2). Lift the WLAN module toward the display (3). Remove the WLAN module. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 58: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 4th generation Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use 763747-001 with Ubuntu Linux Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use...
  • Page 59 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 60 Remove the five Phillips M2.5x4.0 screws (1) that secure the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 62: Memory Module

    Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-005 8 GB memory module (PC3, 12800, 1600 MHz) 693374-005 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed. For Windows operating systems, see Updating the BIOS on page 66;...

  • Page 63: Fan

    Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Description Spare part number 763700-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.

  • Page 64: Heat Sink Assembly

    Remove the fan: Turn the system board upside down, with the front toward you. Disconnect the fan cable (1) from the system board. Remove the Phillips P2.5x4.0 screw (2) that secures the fan to the system board. Remove the fan (3) from the system board. Reverse this procedure to install the fan.
  • Page 65 Disconnect all external devices from the computer. Remove the battery (see Battery on page 29), and then remove the following components: Optical drive (see Optical drive on page Top cover (see Top cover on page Power connector cable (see Power connector cable on page System board (see System board on page Fan (see...
  • Page 66 Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. Remove the four Phillips PM2.5x4.0 screws (1) that secure the heat sink assembly to the system board. Remove the heat sink assembly (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components, it may be necessary to move the heat sink assembly...
  • Page 67 Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Component replacement procedures...

  • Page 68: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable (includes bracket) 767246-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Speakers

    Speakers Description Spare part number Speakers 767262-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 70: Subwoofer

    Subwoofer Description Spare part number Subwoofer 767375-001 Before removing the subwoofer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 71: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcamera/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 34 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
  • Page 72 Remove the display assembly (4). If it is necessary to replace any of the display assembly subcomponents: If it is necessary to replace the webcamera/microphone module: Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 Detach the webcamera/microphone module (2) from the display back cover. If it is necessary to replace the hinges: Remove the two top screws (1) from the display hinges. Remove the four bottom screws (2) from the display hinges. Remove the hinges (3) from the display enclosure. If it is necessary to replace the hinges on a touch panel: Remove the four top screws (1) from the display hinges.
  • Page 74 Remove the hinges (3) from the display enclosure. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Carefully release the cable from the channel guides, and remove the display panel cable (2).
  • Page 75 Remove the wireless antenna cables and transceivers (2). If it is necessary to replace the wireless antenna cables and transceivers on a touch panel: Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided tape.) Remove the wireless antenna cables and transceivers (2).

  • Page 76: Windows - Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. Select Yes. Chapter 7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

  • Page 77: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 78: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 79: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 80: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 81: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.60 cm 13.62 in Depth 24.60 cm ≤ 9.68 in Height 2.55 cm (TouchSmart), 2.445 ≤ 1.00 in (TouchSmart), 0.96 in cm (Non-touch) (Non-touch) Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs For computer models with flat display panels and Intel 2.03 kg...

  • Page 82: Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in...

  • Page 83: Dvd±Rw Supermulti Double-Layer Combination Drive Specifications

    1 TB* 750 GB* 500 GB* Operating temperature 5°C to 55°C (41°F to 131°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc...

  • Page 84: Windows - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 85: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 86: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...

  • Page 87: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 88: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 89: Performing Recovery Using The Restore Dvd

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 90 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you back up your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 91: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 92: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 93 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark.

  • Page 94: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 95: Index

    33 Bluetooth label 12 removal 54 spare part number 17, 33 boot order spare part numbers 15, 54 display panel cable changing HP Recovery removal 64 Manager 77 spare part number 17, 64 bottom 12 display specifications 72 Index...
  • Page 96 HP PC Hardware Diagnostics hard drive 4 power connector cable (UEFI) mute 8 removal 58 downloading 68 power 4, 8 spare part number 16, 58 using 67 power connector, identifying 5 HP Recovery Manager power cord memory card reader, identifying...
  • Page 97 USB flash drive 77 display 72 removal 33 using HP Recovery media 75 DVD±RW and CD-RW spare part number 33 recovery media SuperMulti Double-Layer webcam light, identifying 7 creating 74 Combination Drive 73 webcamera/microphone module creating using HP Recovery hard drive 72...

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