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IBM THINKPAD THINKPAD A30 Service And Troubleshooting Manual
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IBM THINKPAD THINKPAD A30 Service And Troubleshooting Manual

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  • Page 1 ® ThinkPad A30 Series Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad A30 Series Service and Troubleshooting Guide...
  • Page 4 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Finding Information With Access Thinkpad

    Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. © Copyright IBM Corp. 2001...
  • Page 6 Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support.
  • Page 7 Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Finding information with Access ThinkPad...
  • Page 8 ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 9: Table Of Contents

    Laser compliance statement . Appendix B. Product warranties and notices . . 10 Warranty Period . 10 IBM Statement of Limited Warranty . . 11 Part 1 - General Terms Part 2 - Country-unique Terms . . 11 . 14 Notices.
  • Page 10 viii ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2001 Specifications . Caring for your ThinkPad computer .

  • Page 12: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 13: Features

    Features Processor v Mobile Intel Memory v Built-in: 128MB v Maximum: 1 GB Storage device v 2.5-inch hard disk drive: Up to 48 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 or 15.0 inch, depending on the model v Resolution: –...
  • Page 14 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 –...

  • Page 15: Specifications

    Specifications Size v Width: 329 mm (13.0 in.) v Depth: 272.5 mm (10.8 in.) v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...

  • Page 16: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
  • Page 17 Register your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.
  • Page 18 Caring for your ThinkPad computer v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable.

  • Page 19: Chapter 2. Solving Computer Problems

    Error messages . Errors without messages . A password problem . A power switch problem . Keyboard problems TrackPoint problems . © Copyright IBM Corp. 2001 . 10 Standby or hibernation problems . . 10 Computer screen problems . . 11 Battery problems .

  • Page 20: Troubleshooting

    If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 21: Problems And Solutions

    Problems and solutions Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Solution 0175: Bad CRC1, stop The EEPROM checksum is not correct (block #6). Have the computer POST task serviced.
  • Page 22 Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 0251: System CMOS The system CMOS might have been corrupted by an application program.
  • Page 23 The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If the same error message is still displayed, check the boot sequence, using the IBM BIOS Setup Utility. Fan error The cooling fan has failed. Have the computer serviced.

  • Page 24: Errors Without Messages

    Frame Base Address. and save this file. CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to Error—Device Disabled load the default setting. Press F10 and then Enter to restart the system.

  • Page 25: A Password Problem

    IBM reseller or marketing representative to have the password canceled. If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced.

  • Page 26: Keyboard Problems

    Solving computer problems Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Reboot the system. Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option.

  • Page 27: Trackpoint Problems

    Make sure that the mouse or pointing-device cable is securely connected to the computer. ® If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse.

  • Page 28: Standby Or Hibernation Problems

    Solving computer problems Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer will automatically enter standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser.
  • Page 29 Solving computer problems If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more.
  • Page 30 Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

  • Page 31: Computer Screen Problems

    Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (in green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (in green), press Fn to resume from the standby mode.

  • Page 32: Battery Problems

    Solving computer problems 6. Click the Monitor tab. 7. Make sure the information is correct. For Windows NT: 1. Click the Settings tab. 2. Check whether the color depth and resolution are correctly set. 3. Click Display Type... 4. Make sure “ATI Mobility Radeon” is shown in the Display Type window. 5.

  • Page 33: Hard Disk Drive Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled.
  • Page 34 Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Make sure that the device from which the computer starts is enabled by checking there is no ! mark preceding the device name.

  • Page 35: Using Bios Setup Utility

    2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup Utility” message is displayed at the lower-left of the screen, press F1.

  • Page 36: Recovering Pre-Installed Software

    2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: “Press F11 to invoke the IBM Product Recovery program.” This message is displayed for only a few seconds. Notes: a.
  • Page 37 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu opens. Note: If you are prompted to select an operating system, select the one that you want to recover.

  • Page 38: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.
  • Page 39 5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them.

  • Page 40: Replacing The Battery

    Replacing the battery Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode.

  • Page 41: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2001 . 32 Getting help by fax . 32 Calling IBM . . 33 . 33...

  • Page 42: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 43: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
  • Page 44 Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region...
  • Page 45 01-815 9202 02-482 9202 0120-887-870 298-977 5063 01-800-426-1000 387-5991 020-504 0501 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 886-2-2725-9799 01475-555 055 1-800-772-2227 Chapter 3. Getting help and service from IBM...

  • Page 46: Getting Help And Service

    Getting help and service ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 47: Appendix A. Important Safety Instructions

    If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. © Copyright IBM Corp. 2001...
  • Page 48 The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.

  • Page 49: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

  • Page 50: Laser Compliance Statement

    Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.
  • Page 51 DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions...
  • Page 52 ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 53: Appendix B. Product Warranties And Notices

    1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 54 If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 55 Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase. During the warranty period, IBM or your reseller, if approved by IBM to...
  • Page 56 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 57: Part 2 - Country-Unique Terms

    Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 58 Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where...
  • Page 59 PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and Appendix B. Product warranties and notices...
  • Page 60 (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...
  • Page 61 THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
  • Page 62 Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...
  • Page 63 Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 64 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 65: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 66: Electronic Emission Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A30, machine type 2652, 2653, or 2654 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 67: Telecommunication Notices

    A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.
  • Page 68 If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.

  • Page 69: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 70: Notice For Australia

    Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...
  • Page 71 conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
  • Page 72 for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
  • Page 73 This equipment should not be used in a manner which could constitute a nuisance to other Telecom customers. Some parameters required for compliance with Telecom’s PTC Specifications are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set up to operate within the following limits for compliance with Telecom specifications: There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation...
  • Page 74 v Use of pulse dialling, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. If such problems occur, the user should NOT contact the Telecom Faults Service.
  • Page 75 device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications: Automatic re-attempts to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt.

  • Page 76: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this “J07M058” and “J07M041.00” modems are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. ® ThinkPad A30 Series Service and Troubleshooting Guide...
  • Page 77 Appendix B. Product warranties and notices...
  • Page 78 Hereby Intel declares that this ″PBA A30460-006″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. ® ThinkPad A30 Series Service and Troubleshooting Guide...
  • Page 79 Hereby 3Com declares that this ″3CN3ACx556″, ″3CN3ACx556B″ and ″3CN3BM1556B″ modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix B. Product warranties and notices...

  • Page 80: Wireless Interoperability

    Because Wireless LAN miniPCI Combo Card operates within the guidelines found in radio frequency safety standards and recommendations, IBM believes Wireless LAN miniPCI Combo Card is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 81 2. When you use any other wireless option that is not introduced in the IBM site or exceeds the power limit, all other wireless features in your ThinkPad are required to turn off. 3. Please be careful to follow the RF Safety instructions of wireless option devices that should be indicated in each users manual.

  • Page 82: Canada - Industry Canada (Ic)

    Canada - Industry Canada (IC) Low Power License-Exempt Radiocommunication Devices (RSS-210) Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Permis d’émission à...

  • Page 83: Trademarks

    Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Alert on LAN HelpCenter PS/2 ThinkLight Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 84 ® ThinkPad A30 Series Service and Troubleshooting Guide...

  • Page 85: Index

    PC-Doctor for Windows 10 power switch problems 15 problems, troubleshooting 11 recovering software 26 safety instruction 37 standby problems 18 © Copyright IBM Corp. 2001 storage device, upgrading 28 telephone, help by 33 testing with PC-Doctor 10 ThinkPad Assistant iii TrackPoint problems 17...
  • Page 86 ® ThinkPad A30 Series Service and Troubleshooting Guide...
  • Page 88 Part Number: 46P4859...

This manual is also suitable for:

Thinkpad a30 2652Thinkpad a30p 2653Thinkpad a30pThinkpad a30 series

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