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Troubleshooting
Before requesting service, make the following checks.
If you are uncertain about some of the check points, or
if the solutions indicated in the following guide does not
resolve the issue, then consult your dealer for
instructions.
To return all settings to the factory defaults
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC mains lead. (Wait for at least
3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
unit, reconnect the AC mains lead.
≥ Keep holding down [Í/I] until "---------" appears on the
display.
3 Release [Í/I].
≥ All the settings are returned to the factory defaults. You will
need to reset the memory items.
General
Humming heard during playback.
≥ If an AC mains lead or fluorescent lights are near the cords, then
keep other appliances and cords away from the cables.
The unit does not work.
≥ One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [Í/I] on the unit to switch the unit to standby.
≥ If the unit does not switch to standby, press [Í/I] on the unit
for approximately 10 seconds. The unit is forcibly switched
to standby. Alternatively, disconnect the AC mains lead, wait
for at least 3 minutes, then reconnect it.
2 Press [Í/I] on the unit to switch it on. If the unit still cannot be
operated, consult the dealer.
MP3 cannot be read.
≥ You may not be able to play MP3 if you have copied a
multi-session disc that has no data between sessions.
≥ When creating a multi-session disc, it is necessary to close the
session.
≥ The amount of data on the disc is too small. Set the amount of
data to above 5 MB.
Remote control
The remote control does not work properly.
≥ The battery is depleted or inserted incorrectly. (l 4)
Disc
Incorrect display or play does not start.
≥ Make sure that the disc is compatible with this unit. (l 18)
≥ There is moisture on the lens. Wait for about an hour and then try
again.
USB
No response when [1/;] is pressed.
≥ Disconnect the USB device and then reconnect it. Alternatively,
turn the unit off and on again.
The USB drive or its contents cannot be read.
≥ The USB drive format or its contents is/are not compatible with the
unit (l 18).
≥ The USB host function of this product may not work with some
USB devices.
Slow operation of the USB flash drive.
≥ Large file size or high memory USB flash drive takes longer time
to read.
The elapsed time displayed is different from the
actual play time.
≥ Copy the data to another USB device or backup the data and
reformat the USB device.
Radio
[SC-HC49DB]
DAB+ reception is poor.
≥ Keep the antenna away from computers, televisions, other cables
and cords.
≥ Use an outdoor antenna (l 5).
Static or noisy reception is heard while listening to
a radio broadcast.
≥ Confirm the antenna(s) are properly connected. (l 5)
≥ Adjust the position of the antenna.
≥ Try to keep a certain amount of distance between the antenna and
AC mains lead.
≥ Try using an outdoor antenna if there are buildings or mountains
nearby. (l 5)
≥ Turn the TV or other audio players off or separate it from this unit.
≥ Keep this unit away from mobile phones if there is interference.
[SC-HC49] (Australia and New Zealand only)
AM stations cannot be selected.
Change the AM frequency step.
1 Press [CD/RADIO] repeatedly to select "AM".
2 Press and hold [SELECTOR] on the unit.
After a few seconds the display changes to show the current lowest
frequency. Continue to hold the button down. The lowest frequency
changes and the step is changed.
[SC-HC49] (Australia and New Zealand only)
A low hum or noise is heard during AM broadcast.
≥ Keep the AM antenna away from this unit, other cables and cords.
iPhone/iPad/iPod
Cannot charge or operate.
≥ Check that the iPhone/iPad/iPod is connected properly. (l 6)
≥ Connect the iPhone/iPad/iPod again or try to restart the iPhone/
iPad/iPod.
≥ During standby mode, charging will not start from the USB cable
connection.
Turn this unit on and make sure the charging has started before
turning this unit to standby mode.
≥ The battery of the iPhone/iPad/iPod is depleted. Charge the
iPhone/iPad/iPod, and then operate again.
– When using the port, turn this unit on. Do not turn this unit off
until the iPhone/iPad/iPod becomes operational.
15
RQT9883
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