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Toshiba Satellite Z930 Series User Manual
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Toshiba Satellite Z930 Series User Manual

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User's Manual
PORTÉGÉ Z930
Satellite Z930
series

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Summary of Contents for Toshiba Satellite Z930 Series

  • Page 1 User's Manual PORTÉGÉ Z930 Satellite Z930 series...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-8 OpenSSL Toolkit License Issues ............1-8 ENERGY STAR® Program ..............1-11 Disposing of the computer and the computer's batteries ....1-11 General Precautions ................
  • Page 3 Utilities and Applications ..............5-1 Special features ..................5-4 TOSHIBA Password utility ..............5-6 TOSHIBA System Settings ..............5-8 TOSHIBA Media Player by sMedio TrueLink+ ........5-16 TOSHIBA PC Health Monitor .............. 5-17 System Recovery ................5-18 Chapter 6 Troubleshooting Problem solving process ..............

  • Page 4: Chapter 1 Toshiba Legal, Regulatory And Safety

    TOSHIBA computers. Copyright, Disclaimer and Trademarks Copyright © 2012 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 5: Regulatory Information

    Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 6: Fcc Conditions

    Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB...

  • Page 7: Working Environment

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 8 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 9 For more detailed information about the collection and recycling programmes available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. Disposal of batteries and/or accumulators...

  • Page 10: Following Information Is Only For Turkey

    The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.

  • Page 11: Video Standard Notice

    Video Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...
  • Page 12 Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"...
  • Page 13 This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

  • Page 14: Energy Star Program

    ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...
  • Page 15 Provide adequate ventilation Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode). In this condition, observe the following: Never cover your computer or AC adaptor with any object.

  • Page 16: Information For Wireless Devices

    Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

  • Page 17: Bluetooth Wireless Technology Interoperability

    If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please visit http://www.pc.support.global.toshiba.com, if you have any questions about using Wireless LAN or Bluetooth Card from TOSHIBA. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm Your Bluetooth product is not compatible with devices using Bluetooth Version 1.0B specifications...

  • Page 18: Radio Regulatory Information

    In some situations or environments, the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: Using the Wireless products equipment on board of airplanes, or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful.
  • Page 19 Restrictions for Use of 5150-5350MHz Frequencies in Europe Italy: For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. Luxembourg: Implemented General authorization required for network and service supply. Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas,...
  • Page 20 Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.
  • Page 21 In the usual operating configuration, the distance between the antenna and the user should not be less than 20cm. Please refer to the computer user’s manual for the details regarding antenna location. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
  • Page 22 If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 23: Device Authorization

    Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Telecommunications Business Law of Japan. ® ® Intel Centrino Wireless-N 2200 Wireless LAN The Name of the radio equipment: 2200BNHMW DSP Research, Inc.

  • Page 24: Legal Footnotes

    For optimum performance, use your computer product only under recommended conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information.

  • Page 25: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power.

  • Page 26: Messages

    Solid State Drive (SSD) Capacity 1 Gigabyte (GB) means 10 = 1,000,000,000 bytes using powers of 10. The computer operating system, however, reports storage capacity using powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity.
  • Page 27 Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions. Pay attention! A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment.

  • Page 28: Chapter 2 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 29: Using Your Product For The First Time

    Right-click Click the right Touch Pad control button once. Right click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left click the mouse twice.

  • Page 30: Connecting The Ac Adaptor

    DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 31 When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in the User’s Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched.

  • Page 32: Opening The Display

    Connect the AC adaptor’s DC output plug to the DC IN 19V jack on the back of the computer. Figure 2-3 Connecting the DC output plug to the computer 1. DC IN 19V jack 2. DC output plug Plug the power cord into a live wall outlet - the Battery and DC IN indicators on the front of the computer should glow.

  • Page 33: Turning On The Power

    When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel). Turning on the power This section describes how to turn on the power - the Power indicator will then indicate the status.

  • Page 34: Turning Off The Power

    When it is displayed, be sure to read the License Terms carefully. Getting to know the Start screen The Windows 8 Start screen provides you a new and easy way to access your favorite things, such as apps, websites and contacts. By pointing the mouse pointer to the lower-right (or upper-right) corner of your screen, you will find a list of charms with different demands, including basic tasks such as turning off the power and advanced PC settings.

  • Page 35: Restarting The Computer

    Restarting the computer Certain conditions require that you reset the computer, for example if: You change certain computer settings. An error occurs and the computer does not respond to your keyboard commands. If you need to restart the computer, there are three ways this can be achieved: In the Settings charm, click Power and then select Restart.

  • Page 36: Executing Sleep Mode

    Please note that keyboard keys can only be used if the Wake- up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.

  • Page 37: Hibernation Mode

    Hibernation Mode The Hibernation Mode feature saves the contents of memory to the Solid State Drive when the computer is turned off so that, the next time it is turned on, the previous state is restored. Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.
  • Page 38 Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid. In order to define these settings, you can follow the steps as described below: Click Power Options and then click Choose what the power button does or Choose what closing the lid does.

  • Page 39: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section.

  • Page 40: Left Side

    Battery indicator The Battery indicator shows the condition of the battery's charge - green indicates the battery is fully charged, orange indicates the battery is charging, and flashing orange indicates a low battery condition. Please refer to Monitoring of power condition more information on this feature.

  • Page 41: Right Side

    Keep foreign metal objects, such as screws, staples and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. Right side The following figure shows the computer’s right side. Figure 3-3 The right side of the computer 1.
  • Page 42 Figure 3-4 The back of the computer 1. LAN jack 5. HDMI out port 2. Cooling vents 6. DC IN 19V jack 3. Universal Serial Bus (USB 2.0) port 7. External RGB monitor port 4. Universal Serial Bus (USB 2.0) port Product appearance depends on the model you purchased.

  • Page 43: Underside

    DC IN 19V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries. Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase - using the wrong AC adaptor can cause damage to the computer.
  • Page 44 14. Fingerprint Sensor* 4. LCD Sensor switch (not shown) 15. Touch Pad control buttons 5. Display hinge 16. DC IN indicator 6. TOSHIBA Presentation button 17. Power indicator 7. TOSHIBA eco button 18. Battery indicator 8. Power button 19. SSD indicator 9.
  • Page 45 The display hinges allow the display panel to be positioned at a variety of easy-to-view angles. TOSHIBA The TOSHIBA Presentation button has the same Presentation button functionality as the Connect display button in the Mobility Center. This function is supported with some models.
  • Page 46 TOSHIBA eco button Press this button to launch the TOSHIBA eco Utility. TOSHIBA eco Utility can be used only in ® Windows Power button Press this button to turn the computer's power on and off. Microphone A built-in microphone allows you to import and...
  • Page 47 Fingerprint Sensor This sensor enables you to enroll and recognize a fingerprint. For detailed information on Fingerprint Sensor, refer to Using the Fingerprint Sensor. Some models are equipped with a Fingerprint Sensor. Touch Pad control The two buttons below the Touch Pad are used buttons like the buttons on a standard mouse - press the left button to select a menu item or to manipulate...

  • Page 48: Internal Hardware Components

    The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> PC Diagnostic Tool.
  • Page 49 The capacity of the Solid State Drive varies depending on the model. To check which type of SSD is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Desktop -> Desktop Assist -> Support & Recovery -> TOSHIBA PC Diagnostic Tool.

  • Page 50: Intel Display Power Saving Technology

    Legal Footnote (Memory (Main System)) For more information regarding Memory (Main System), please refer to the Legal Footnotes section. Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off. The display controller also controls the video mode and uses industry standard rules to govern the screen resolution and the maximum number...

  • Page 51: Intel Rapid Start Technology

    Intel Rapid Start Technology ® Your computer supports Intel Rapid Start Technology which enables the computer to change to Hibernation Mode from Sleep Mode after a specified period of time. ® With the Intel Rapid Start Technology, the Windows can rapidly resume from Hibernation Mode and battery life will be longer than when in Sleep Mode.

  • Page 52: Monitoring Of Power Condition

    Monitoring of power condition Power conditions The computer's operating capability and battery charge status are affected by different power conditions, including whether an AC adaptor is connected and what the charge level is for that battery. Power on Power off (no operation) AC adaptor Battery fully...

  • Page 53: Specifications

    Indicates a problem with the power supply. You should initially try plugging the AC adaptor into another power outlet - if it still does not operate properly, you should contact TOSHIBA Support. No light Under any other conditions, the indicator does not light.

  • Page 54: Physical Dimensions

    Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. The physical dimensions may vary depending on the model you purchased. Size 316 (w) x 227 (d) x 14.9/15.9 (h) millimeters (not including parts that extend beyond the main body). Environmental Requirements Conditions Ambient temperature...

  • Page 55: Ac Power Cord And Connectors

    Signal Name Description Green Video Signal Blue Video Signal Reserved Reserved Ground Ground Ground Ground Power Supply Ground Reserved Reserved Data Signal HSYNC Horizontal Sync Signal VSYNC Vertical Sync Signal Data Clock Signal I/O (I): Input to computer I/O (O): Output from computer AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for...
  • Page 56 Japan: DENANHO Europe: Austria: Italy: Belgium: CEBEC The Netherlands: KEMA Denmark: DEMKO Norway: NEMKO Finland: FIMKO Sweden: SEMKO France: LCIE Switzerland: Germany: United Kingdom: In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV-F.

  • Page 57: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. The Keyboard The computer’s keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer.

  • Page 58: Function Key

    Function Key The function keys (F1 ~ F12) are the twelve keys at the top of your keyboard. The FN is used in combination with other keys to form soft keys. Soft keys are key combinations that enable, disable or configure specific features. Please note that some software may disable or interfere with soft-key operations, and that the soft-key settings are not restored when the computer returns from Sleep Mode.

  • Page 59: Windows Special Keys

    Some features will show the toast notification at the edges of the screen. Those toast notifications are disabled at factory default. You can enable them in the TOSHIBA Function Key application. To access it, click Desktop -> Desktop Assist -> Tools & Utilities ->...

  • Page 60: Keypad Overlay

    application key has the same function as the secondary (right) mouse button. This key activates the Windows Start screen . This key has the same function as the secondary (right) mouse button. Keypad overlay This function is supported with some models. Your computer's keyboard may not have a separate numeric keypad but includes a numeric keypad overlay which functions like one - this is located in the center of the keyboard with the relevant keys having grey letters at...

  • Page 61: Using The Fingerprint Sensor

    Hold down FN key. Check the keyboard indicators as pressing the FN key will turn on the most recently used overlay function - if the Numeric Mode indicator lights you can use the overlay for numeric entry, while if the Arrow Mode indicator lights, you can use the overlay for cursor and page control function.

  • Page 62: Points To Note About The Fingerprint Sensor

    Align the first joint of the finger to the center of the sensor. Lightly touch the sensor and swipe finger levelly towards you until the sensor surface becomes visible. In performing this process, you should also take care to ensure that the center of your fingerprint is on the sensor. The following illustrations show the recommended way to swipe your finger over the fingerprint sensor.
  • Page 63 You can back up the fingerprint data or the information registered to Automatic password input in IE. Please use Import/Export in TOSHIBA Fingerprint Utility main menu. User's Manual...

  • Page 64: Fingerprint Utility Limitations

    TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free, or that it will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software.

  • Page 65: Windows Logon Via Fingerprint Authentication

    "Do you want to quit?" is displayed. Click OK. It will be returned to the TOSHIBA Fingerprint Utility main menu. Delete all users fingerprints In the TOSHIBA Fingerprint Utility main menu, click Run as administrator. User Account Control window is displayed. Click Yes.
  • Page 66 System Authentication screen is displayed. This will switch the password input screen across to the keyboard-based one. You must ensure that you use the TOSHIBA Password Utility to register a User Password before using the Fingerprint Pre-Boot authentication and its extended function to allow fingerprints to be used to access the computer when it is turned on.

  • Page 67: Wireless Communications

    How to Enable Fingerprint Pre-Boot authentication and Single Sign-On feature It is necessary to first enroll your fingerprint with the TOSHIBA Fingerprint Utility prior to enabling and configuring the Pre-Boot authentication and Single Sign-On feature. You should check that your fingerprint is enrolled before configuring the settings.

  • Page 68: Wireless Lan

    Do not use the Wireless LAN (Wi-Fi) or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields. Interference from a microwave oven or other source can disrupt Wi-Fi or Bluetooth operation. Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device.

  • Page 69: Card Specifications

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications...

  • Page 70: Wireless Wan Device

    The range of the wireless signal is related to the transmit rate of the wireless communication. Communications at lower transmit range may travel larger distances. The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high-density materials.

  • Page 71: Installing A Sim Card

    Shut down the computer - make sure the Power indicator is off (refer to the Turning off the power section, if required). To pop the SIM card tray partially open, insert a slender object (about 10mm) such as a straightened paper clip into the eject hole. Gently pull to open the SIM card tray.

  • Page 72: Removing A Sim Card

    Insert the SIM card tray into the SIM card slot, and push the center of the tray to close it. Press gently until it locks into place. Never pull the SIM card tray completely out of the slot. Figure 4-4 Installing the SIM Card 1.

  • Page 73: Lan Cable Types

    The Link speed (10/100/1000 megabits per second) changes automatically depending on the network conditions (connected device, cable or noise and so on). LAN cable types The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings could cause a malfunction in LAN operation.

  • Page 74: Battery

    Plug one end of the cable into the LAN jack. Press gently until you hear the latch click into place. Figure 4-5 Connecting the LAN cable 1. LAN jack 2. LAN cable Plug the other end of the cable into a LAN hub connector or router. Check with your LAN administrator and hardware or software vendor before using or configuring a network connection.

  • Page 75: Care And Use Of The Battery Pack

    The computer's RTC battery is a Ni-MH battery and should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.

  • Page 76: Monitoring Battery Capacity

    The battery is nearly completely discharged. In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging. The Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions: The battery has not been used for a long time.

  • Page 77: Extending Battery Life

    How often and for how long you use the Solid State Drive and external disk(c) drives, for example, optical disc. How much charge the battery contained to begin with. How you use optional devices, such as a USB device, to which the battery supplies power.

  • Page 78: Peripheral Devices

    Peripheral devices Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot.

  • Page 79: Media Care

    The SD memory card logo is ( The SDHC memory card logo is ( The SDXC memory card logo is ( The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 64GB.

  • Page 80: Inserting A Memory Media

    Memory cards have a limited lifespan, so it is important to backup important data. Do not write to a card if the battery power is low. Low power could affect writing accuracy. Do not remove a card while read/write is in progress. For more details on using memory cards, see manuals accompanying the cards.

  • Page 81: Removing A Memory Media

    When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied - doing so may cause data to be lost.

  • Page 82: Hdmi Device

    Figure 4-8 Connecting the monitor cable to the External RGB monitor port 1. External RGB monitor port 2. Monitor cable There are no fastening screws for an external monitor cable on this computer's External RGB monitor port. However, external monitor cables which have connectors with fastening screws can still be used.

  • Page 83: Connecting The Hdmi Out Port

    Connecting the HDMI out port Plug one end of the HDMI cable into the HDMI in port of the HDMI display device. Plug the other end of the HDMI cable into the HDMI out port on your computer. Figure 4-9 Connecting the HDMI out port 1.

  • Page 84: Security Lock

    Be sure to use the function key to select the display device before starting to play video. Do not change the display device while playing video. Do not change the display device under the following conditions. While data is being read or written. While communication is being carried out.

  • Page 85: Optional Toshiba Accessories

    For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Universal AC Adaptor If you frequently use your computer at more than...

  • Page 86: Realtek Hd Audio Manager

    Your computer may be preinstalled with SRS Premium Sound HD or SRS Premium Sound 3D depending on the model you purchased. For more information, please refer to the help file. Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager.

  • Page 87: Computer Handling

    If you are running some applications (for example a 3D application or video playback and so on), you may see some disturbance, flickering or frame dropping on your screen. If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly.

  • Page 88: Heat Dispersal

    Be careful not to subject the computer to impact or shock - a failure to follow this instruction could result in damage to computer, computer failure or loss of data. Never transport your computer with any cards installed - this may cause damage to either the computer and/or the card resulting in product failure.

  • Page 89: Chapter 5 Utilities And Advanced Usage

    For details on TOSHIBA PC Diagnostic Tool, see the help file. TOSHIBA Password This utility allows you to set a password in order utility to restrict access to the computer.
  • Page 90 To access this utility, click Desktop -> Desktop Assist -> Tools & Utilities -> eco Utility. For details on TOSHIBA eco utility, see the help file. TOSHIBA Media This software is a multimedia player which can Player by sMedio be used to play back video, music and photo.
  • Page 91 TOSHIBA Service This application allows your computer to Station automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited...

  • Page 92: Special Features

    In order to change the TPM setting when the Hide TPM setting is currently set to Yes, switch the Hide TPM setting from Yes to No. Click Desktop -> Desktop Assist -> All Programs -> TOSHIBA -> Applications and Drivers and select Infineon TPM Software Professional Package.
  • Page 93 System automatic This feature automatically shuts down the system Sleep/Hibernation into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a Mode specified time. This can be specified in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer.

  • Page 94: Toshiba Password Utility

    TOSHIBA Password utility The TOSHIBA Password utility provides two levels of password security: User and Supervisor. Passwords set by the TOSHIBA Password utility function are different from the Windows password. User Password To start the utility, click the following items: Desktop ->...

  • Page 95: Supervisor Password

    If your computer does not load the BIOS Setup utility, please refer to the Troubleshooting section. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held...

  • Page 96: Toshiba System Settings

    LAN, Task Scheduler, etc) may not work. You must turn the computer back on to retry password entry. TOSHIBA System Settings This section explains how to use the TOSHIBA System Settings to configure your computer, and provides information on settings for various functions.
  • Page 97 TOSHIBA System Settings window The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply. Accepts your changes and closes the TOSHIBA System Settings window.
  • Page 98 The Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, turn the power of the computer ON to charge the device. When Sleep and Charge function is enabled, USB bus power (DC5V) will be supplied to compatible ports even when the power of the computer is turned OFF.
  • Page 99 Target Path Click Browse..., select the application you want to assign to, and then click Open. Option Input startup parameters. Default Restore button support settings to factory default. Function Key Setting Launch TOSHIBA Function Key utility. User's Manual 5-11...
  • Page 100 Display This tab lets you customize your computer’s display settings for either the internal display or an external monitor. Power On Display This option allows you to select the display to be used when the computer is started. Please note that this setting is only available on standard VGA mode and is not available as part of the Windows Desktop properties.
  • Page 101 The boot device selection methods described above will not change the boot priority settings that have been configured in TOSHIBA System Settings. In addition, if you press a key other than one of those listed, or if the selected device is not installed, the system will continue to boot according to the current and available settings in TOSHIBA System Settings.
  • Page 102 Wake-up on Keyboard When this feature is enabled, and the computer is in Sleep Mode, you can turn on the system by pressing any key. However, please be aware that this option will only work with the internal keyboard and only when the computer is in Sleep Mode.
  • Page 103 When your computer battery capacity is too low to continue, "System ON CDP Charge Mode" may not work. In those cases, connect the AC adaptor and reboot the computer. Never use USB cables not supporting this feature when "System ON CDP Charge Mode"...

  • Page 104: Toshiba Media Player By Smedio Truelink

    If you disable a device or function, you must re-enable it before you can use it again. TOSHIBA Media Player by sMedio TrueLink+ Please be aware of the following limitations when you use the TOSHIBA Media Player by sMedio TrueLink+: Notes on use This software is a multimedia player which can be used to play back video, music and photo.

  • Page 105: Toshiba Pc Health Monitor

    Operating TOSHIBA Media Player by sMedio TrueLink+ The steps for playing a video file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player. Click a video file to playback. The steps for playing a music file on a local library: Click My Local Library on the Start Page of TOSHIBA Media Player.

  • Page 106: System Recovery

    Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD/SSD.

  • Page 107: Creating Recovery Media

    Creating Recovery Media Restoring the pre-installed software from your created Recovery Media Restoring the pre-installed software from the Recovery Solid State Drive Creating Recovery Media This section describes how to create Recovery Media. Be sure to connect the AC adaptor when you create Recovery Media. Be sure to close all other software programs except the Recovery Media Creator.
  • Page 108 Insert the first blank disc into the optical disc drive tray, or Insert the USB Flash Memory into one available USB port. Click Desktop -> Desktop Assist -> Support & Recovery -> Recovery Media Creator. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button.
  • Page 109 When drivers/utilities are installed, you can setup the respective drivers/utilities from the following place. To open the setup files, Click Desktop -> Desktop Assist -> All Programs -> TOSHIBA -> Applications and Drivers. TOSHIBA Media Player by sMedio TrueLink+ application is not included in the setup files above but can be downloaded from Windows Store.
  • Page 110 A menu will be displayed from which you should follow the on-screen instructions. If your computer does not load the Recovery options, please refer to the Troubleshooting section. You can also perform the restoration through PC settings in the operating system: Click the Settings charm and click Change PC settings.

  • Page 111: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 112: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 113: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 114: Hardware And System Checklist

    The computer will not load advanced options during startup By holding down one of the following keys during startup, your computer will load advanced options as shown below. Advanced option BIOS utility Boot menu 0 (zero) Recovery options If your computer starts to load the Operating System instead of desired advanced options, follow the steps below: In the Settings charm, click Power and then select Restart.

  • Page 115: Ac Power

    TOSHIBA Support. Computer shuts This indicates a problem with the heat dispersal down and its DC IN system - you should contact TOSHIBA Support. indicator is flashing green AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN indicator.

  • Page 116: Real Time Clock

    Problem Procedure Battery doesn’t If the battery is completely discharged, it will not charge when the AC begin charging immediately, in these instances you adaptor is attached should wait a few minutes before trying again. If (Battery indicator the battery still does not charge, you should check does not glow that the power outlet the AC adaptor is connected orange).

  • Page 117: Solid State Drive

    - if so remove it and try to start the Drive computer again. If this has no effect, check the Boot Priority setting within the TOSHIBA System Settings - please refer to the Boot Priority Options section for further information.

  • Page 118: Pointing Device

    As a last resort you should reformat the Solid State Drive and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Memory Media Card For further information, please refer to Operating Basics.

  • Page 119: Touch Pad

    Touch pad is either To access it, click Desktop -> Desktop Assist -> too sensitive or not Control Panel -> Hardware and Sound -> sensitive enough. Mouse. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual...

  • Page 120: Usb Mouse

    - please refer to erratically the documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-10...

  • Page 121: Fingerprint Sensor

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.
  • Page 122 Sleep and Charge Enable the Sleep and Charge function in the function. TOSHIBA System Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.

  • Page 123: Sound System

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 124 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 125: Toshiba Support

    If you are still unable to resolve the problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. User's Manual 6-15...

  • Page 126: Before You Call

    Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following: Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

  • Page 127: Index

    Index hinges 3-7 opening 2-5 screen 3-8 AC adaptor additional 4-29 Display controller 3-12 connecting 2-3 DC IN 19V jack 3-5 Documentation list 2-1 Dual Pointing Device ASCII characters 4-5 Touch Pad 6-9 Battery extending life 4-21 Equipment checklist 2-1 monitoring capacity 4-20 real time clock 3-11, 4-18 External monitor...
  • Page 128 FN + F12 (ScrLock) 4-2 FN + F2 (Power Plan) 4-2 Keyboard FN + F3 (Sleep) 4-2 Function keys F1...F12 4-2 problems 6-6 FN + F4 (Hibernate) 4-2 Windows special keys 4-3 FN + F5 (Output) 4-2 Keypad overlay FN + F6 (Brightness Down) Arrow mode 4-4 Numeric mode 4-4 temporarily using normal...
  • Page 129 External monitor 6-13 problems 6-13 Fingerprint Sensor 6-11 Hardware and system checklist 6-4 HDD 6-7, 6-8 Internal display panel 6-7 TOSHIBA Desktop Assist 5-1 Keyboard 6-6 LAN 6-14, 6-15 TOSHIBA PC Diagnostic Memory Media Card 6-8 Tool 5-1 Overheating power...
  • Page 130 Video mode 4-30 Video RAM 3-11 Web Camera 3-7 Wireless communication indicator 3-9 Wireless LAN problems 6-15 User's Manual Index-4...

  • Page 131: Glossary

    Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National Standards Institute AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: basic input/output system bps: bits per second CD: compact disc CD-ROM: Compact Disc Read-Only Memory...
  • Page 132 LAN: local area network LCD: liquid crystal display LED: light emitting diode MB: megabyte MMC: multi media card OCR: optical character recognition (reader) PC: personal computer PCI: peripheral component interconnect RAM: random access memory RGB: red, green, and blue ROM: read only memory RTC: real time clock S/P DIF: Sony/Philips Digital Interface Format SD: Secure Digital...

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