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HP ENVY 17 Maintenance And Service Manual
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HP ENVY 17 Maintenance And Service Manual

Notebook pc
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See also: Reference Manual
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ENVY 17

  • Page 1 HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Company under license. Intel is a trademark be bound by the terms of the HP End User Not all features are available in all editions of Intel Corporation in the U.S. and other License Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 Service tag and PCID label ....................... 6 Service tag ....................... 6 PCID label ........................ 6 2 External component identification ..................8 Display ........................... 8 Buttons and speakers ........................ 9 Keys ............................. 11 Lights ............................
  • Page 8 Workstation guidelines ................43 Equipment guidelines ................44 5 Removal and replacement procedures for Customer Self-Repair parts ......45 Component replacement procedures ..................45 Battery ........................46 Service cover ......................47 Hard drive ......................48 Memory modules ....................51 WLAN module ......................52 Optical drive ......................
  • Page 9 Remove everything and reinstall Windows ............... 109 Recovering using HP Recovery Manager ..............110 What you need to know ................111 Using the HP Recovery partition to recover a minimized image (select models only) ..................... 111 Using HP Recovery media to recover ............112 Changing the computer boot order ............

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz ● FSB, 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,...
  • Page 12 Category Description Switchable discrete graphics: Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video ● memory (128Mx16 DDR3 1GHz x 8 pcs) Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video ● memory (128Mx16 DDR3 1GHz x 8 pcs) Panel 17.3"...
  • Page 13 Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 14 Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display (WiDi) Antenna support for 802.11a/b/g/n with MIMO support 2×2 Supports the following WLAN formats: Intel®...
  • Page 15 Category Description Power Supports the following HP AC adapters: requirements 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) (select models only) ●...

  • Page 16: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function Product name This is the product name affixed to the front of the computer.
  • Page 17 Service tag and PCID label...

  • Page 18: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound.

  • Page 19: Buttons And Speakers

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Buttons and speakers...
  • Page 20 Component Description Power button When the computer is off, press the button to turn on ● the tablet. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 21: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Lights

    Lights Component Description Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which ● is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 23: Touchpad

    Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Fingerprint reader light White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. ● TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

  • Page 24: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 25: Right Side

    Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, ●...
  • Page 26 Component Description Optical drive Reads and writes (select models only) to an optical disc. Optical drive eject button Releases the optical drive disc tray AC adapter light White: The AC adapter is connected and the battery is ● charged. Amber: The AC adapter is connected and the battery is ●...

  • Page 27: Bottom

    Bottom Component Description HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 28 Component Description Speakers (2) Produce sound. Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 6 for details.
  • Page 30 Chapter 3 Illustrated parts catalog...
  • Page 31 17.3-in, AG, FHD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 736478-001 17 Notebook PC computer models 17.3-in, BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 736479-001 Notebook PC computer models...
  • Page 32 Component Spare part number Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability (includes keyboard cable and backlight cable): For use in Belgium...
  • Page 33 For use in the United States 720244-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable): For use in the United States...
  • Page 34 Item Component Spare part number Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) 720266-001 graphics subsystem with 2-GB of discrete memory, and the Linux operating system Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and 736482-601 the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability...
  • Page 35 Base enclosure: For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with 736476-001 Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models...
  • Page 36 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...
  • Page 37 720237-001 (26) Service cover: For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254-001 equipped with a non-TouchScreen display assembly Computer major components...

  • Page 38: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes 2 rubber screw covers) 720227-001 17.3-in, LED. HD, BrightView display panel (includes 2 rubber screw covers): 17.3-in, AG, FHD, LED 720256-001 17.3-in, BV, HD, LED 720257-001 Display hinge (includes 2 rubber screw covers) 720238-001 WLAN Antenna Kit (includes left and right wireless antenna cables and transceivers 720222-001...

  • Page 39: Mass Storage Devices

    Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...

  • Page 40: Miscellaneous Parts

    90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) 710412-001 HP HDMI to VGA adapter 701943-001 Power cord (3-pin, black, 1.83-m):...

  • Page 41: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark, Finland, and Norway (3-pin, black, 1.83-m)
  • Page 42 Power connector cable for use only on computer models equipped with a graphics subsystem with UMA memory 720242-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in the United States (includes keyboard cable and pointing stick cable)
  • Page 43 Spare part Description number 720242-061 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in Italy (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and...
  • Page 44 Czech Republic (includes keyboard cable and backlight cable) 720245-001 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States (includes keyboard cable and backlight cable) 720245-DB1...
  • Page 45 Spare part Description number 720259-001 Rubber Feet Kit for use on HP ENVY TouchSmart m7 Notebook PC computer models 720260-001 Screw Kit 720261-001 Top Speaker Kit 720262-001 Front Speaker Kit 720263-001 Subwoofer 720264-001 24-GB solid-state drive 720265-001 System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,...
  • Page 46 Keyboard bracket for use only on computer models equipped with a non-backlit keyboard 720271-001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but not equipped with Leap Motion capability...
  • Page 47 733476-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter 736475-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap...
  • Page 48 736685-031 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the United Kingdom and Singapore (includes keyboard cable and backlight cable)
  • Page 49 736685-FL1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the Czech Republic and Slovakia (includes keyboard cable and backlight cable) 737327-001 Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W;...

  • Page 50: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 51: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 52: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 53: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 54: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 55: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 56: Battery

    Battery Description Spare part number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Service Cover

    Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254-001 equipped with a non-TouchScreen display assembly Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 58: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400-RPM 676521-001 1-TB, 5400-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400-RPM hybrid 732001-001 640-GB, 5400-RPM 669300-001 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Before removing the primary hard drive or secondary hard drive (select models only), follow these steps: Shut down the computer.
  • Page 59 Use the tab to remove the hard drive from the hard drive bay (3). Remove the secondary hard drive (select models only): Disconnect the hard drive cable from the system board (1), and then remove it (2). Component replacement procedures...
  • Page 60 Use the tab to remove the hard drive from the hard drive bay (3). If it is necessary to disassemble the primary or secondary hard drive: Remove the hard drive cable (1), and then remove the hard drive bracket (2). ▲...

  • Page 61: Memory Modules

    Memory modules Description Spare part number 2-GB memory module (PC3L, 12800, 1600-MHz) 691739-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Wlan Module

    Reverse this procedure to install a memory module. WLAN module Description Spare part number Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter 724935-001 Intel Centrino Advanced-N 6235 WLAN module 670290-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001 Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-001...
  • Page 63 Remove the WLAN module: Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1). NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal. Component replacement procedures...
  • Page 64 Remove the Phillips PM screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors.

  • Page 65: Optical Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive...
  • Page 66 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two screws (1) that secure the optical drive bracket to the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 67 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 68: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 69: Display Panel

    Display panel NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The non- TouchScreen display is spared at the subcomponent level only. Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Lift the display bezel (4), and then remove the bezel (5). The display bezel is available using spare part number 720227-001. Remove the display hinge covers (1),1 screw per hinge. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Remove the 6 display panel screws (2 on the top and 6 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. Support the display panel as you lean the panel forward (1), and then release the support strip (2) that secures the display panel connector.
  • Page 72 Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2). Reverse this procedure to install the display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Rtc Battery

    RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Base Enclosure

    Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap 736476-001 Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without...
  • Page 75 Remove the base enclosure: Turn the computer face down, and remove the rubber feet (1) and the 2 screws (2). Remove 10 2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the base enclosure (2). Component replacement procedures...
  • Page 76 Remove 3 2x5-MM screws around the memory module area. Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from the hard drive bays. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 Remove 3 1.5x2-MM screws from the battery bay. Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3) from the system board. Component replacement procedures...

  • Page 78: Front Speakers

    Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare part number Front speaker Kit (includes left and right speakers and cable) 720262-001 Before removing the front speakers, follow these steps: Shut down the computer.

  • Page 79: Optical Drive Connector Board

    Remove the front speakers: Turn the computer, with the front edge toward you. Remove 4 screws (1). Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector board and cable are included in the optical drive spare part kit. See x for optical drive spare part kit information.

  • Page 80: Subwoofer

    Remove the memory modules (see Memory modules on page 51). Remove the WLAN module (see WLAN module on page 52). Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64). Remove the optical drive connector board: Remove the screw (1), and then lift the optical drive connector board (2) to remove it.
  • Page 81 Remove the hard drive (see Hard drive on page 48). Remove the memory modules (see Memory modules on page 51). Remove the WLAN module (see WLAN module on page 52). Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64).

  • Page 82: Display Hinges And Top Cover

    720238-001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483-001 equipped with a non-TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models...
  • Page 83 Remove the display hinge covers: Disengage the WLAN cable (1) and the display cable (2), and then disconnect the webcam cable (3). Remove the 3 6.5-MM screws on the left side (5) and the 4 6.5-MM screws on the right side (5) that secure the hinges to the display panel.

  • Page 84: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable 720229-001 Before removing the display panel cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 85: Webcamera/Microphone Module

    Webcamera/microphone module Description Spare part numbers Webcamera/microphone module 720273-001 Webcamera/microphone module cable 720229-001 Before removing the webcamera/microphone module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Release the webcamera/microphone module (1), and then disconnect the webcamera/ ▲ microphone module cable (2). Reverse this procedure to install the webcamera/microphone module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Wlan Antenna Cables

    WLAN antenna cables Description Spare part numbers WLAN antenna cables 720222-001 Before removing the antenna cables: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and ▲ right sides of the hinge. Reverse this procedure to install the WLAN antenna cables. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Usb Board

    USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251-001 Before removing the USB board, follow these steps: Shut down the computer.
  • Page 90 Remove the USB board and cables: Disconnect the USB board cable (1) disconnect the ZIF connector for the ribbon cable (2) from the top cover, and then disengage the cable (3) from the channels. Remove the screws securing the USB board (4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 91: Fingerprint Reader Board

    Disengage the audio cable (1), disconnect the board (2), and then remove the USB board (3). Reverse this procedure to install the USB board and cables. Fingerprint reader board Description Spare part number Fingerprint reader board 720236-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 92: Leap Motion Module

    Remove the WLAN module (see WLAN module on page 52). Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64). Remove the fingerprint reader board and cable: Disconnect the cable (1) that secures the fingerprint reader to the top cover. Release the top cover shield (2) and (3),, and then remove the fingerprint reader board.
  • Page 93 Remove the hard drive (see Hard drive on page 48). Remove the memory modules (see Memory modules on page 51). Remove the WLAN module (see WLAN module on page 52). Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64).

  • Page 94: Power Connector Cable

    Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241-001 Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 95: Fan

    Release the clips (3), and then remove the power connector cable (4). Reverse this procedure to install the power connector cable and bracket. Description Spare part number Fan (with foil) 720235-001 Before removing the fan: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 96: System Board

    Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64). Remove the fan: Disconnect the fan cable from the system board, and then remove the piece of tape that secures the fan to the heat sink (1).
  • Page 97 Description Spare part number Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics 720267-601 subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics 720267-501 subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics...
  • Page 98 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 99: Heat Sink

    Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia 720233-001 N14P-GT (GeForce 750M) graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia...
  • Page 100 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 46), Remove the display panel (see Display panel on page 59).

  • Page 101: Processor

    Processor Description Spare part number Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 723523-001 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 723524-001 6.0-MB L3 cache, 47 W) Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 723522-001 6.0-MB L3 cache, 37 W)

  • Page 102: Keyboard

    Spare part For use in country or region: Spare part number: number: Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models (includes keyboard cable and backlight cable): For use in Canada 720245-DB1 For use in the United States...
  • Page 103 For use in the Netherlands 736685-B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but without Leap Motion capability (includes keyboard cable and backlight cable):...
  • Page 104 Remove the display panel (see Display panel on page 59). Remove the service cover (see Service cover on page 47). Remove the hard drive (see Hard drive on page 48). Remove the RTC battery (see RTC battery (see RTC battery on page 63).

  • Page 105: Rear Speakers

    Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1), slide the keyboard to release it from the tabs, and then remove the keyboard from the top cover (2). Reverse this procedure to install the keyboard. Rear speakers Description Spare part number...
  • Page 106 Remove the memory modules (see Memory modules on page 51). Remove the WLAN module (see WLAN module on page 52). Remove the optical drive (see Optical drive on page 55). Remove the base enclosure (see Base enclosure on page 64). Remove the fan (see Fan on page 85).

  • Page 107: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 108: Touchpad Module

    Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253-001 equipped with a non-TouchScreen display assembly with Leap Motion capability Before removing the TouchPad button board, follow these steps: Shut down the computer.
  • Page 109 Remove the hard drive (see Hard drive on page 48). Remove the RTC battery (see RTC battery (see RTC battery on page 63). Remove the memory modules (see Memory modules on page 51). Remove the WLAN module (see WLAN module on page 52).

  • Page 110: Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 111: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 112: Using System Diagnostics

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

  • Page 113: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in 2.15 cm Depth 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight 1.60 kg With 6-cell battery 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...

  • Page 114: Cm (17.3-In), Hd+ Display Specifications

    43.9-cm (17.3-in), HD+ display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution 1600x900 (HD+) Active area 382.08x214.92 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 115: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 107 g 115 g 101 g Interface type SATA SATA SATA Transfer rate 145 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security...

  • Page 116: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 117: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 118: Restore And Recovery

    If necessary, you can exit the program before you have finished creating all of the recovery DVDs. ● HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 119: Using Windows Refresh For Quick And Easy Recovery

    Recovering using HP Recovery Manager on page 110. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...

  • Page 120: Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: System Recovery—Reinstalls the original operating system, and then configures the settings for the ●...

  • Page 121: What You Need To Know

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP ● website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 122: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 123: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 124: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 125 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 126: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 127: Index

    72 28, 77 spare part number 32 audio, product description 3 boot order spare part numbers 72 audio-out (headphone) jacks 15 changing HP Recovery display panel Manager 112 removal 59 buttons spare part numbers 28, 34 backing up left TouchPad 13...
  • Page 128 HP Recovery partition 111 removal 81 recovery 111 mass storage device spare part number 81 removing 112 removal 48 fingerprint reader light spare part numbers 29, 48 identifying 13 memory card reader, identifying integrated numeric keypad, fingerprint reader module...
  • Page 129 110 spare part numbers 35 power connector cable USB flash drive 112 Speaker Kit, spare part number removal 84 using HP Recovery media 108 68, 95 spare part number 84 recovery media speakers spare part numbers 21, 32 creating 107...
  • Page 130 USB 3.0 ports, identifying 14, 15 USB board removal 79 spare part numbers 24, 34, 36, 39, 79 vents, identifying 14, 17 webcam light, identifying 8 webcamera/microphone cable spare part number 32 webcamera/microphone module removal 75 spare part number 28, 75 webcamera/microphone module cable spare part number 28...

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