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Toshiba PORTEGE Z830 Satellite Z830 Maintenance Manual
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Toshiba PORTEGE Z830 Satellite Z830 Maintenance Manual

Personal computer
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Table of Contents

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Download this manual See also: User Manual
Toshiba Personal Computer
PORTEGE Z830 Satellite Z830
Maintenance Manual
First edition October 2011
TOSHIBA CORPORATION
File Number 960-883
[CONFIDENTIAL]

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Summary of Contents for Toshiba PORTEGE Z830 Satellite Z830

  • Page 1 Toshiba Personal Computer PORTEGE Z830 Satellite Z830 Maintenance Manual First edition October 2011 TOSHIBA CORPORATION File Number 960-883 [CONFIDENTIAL]...
  • Page 2 © 2011 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
  • Page 3 NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
  • Page 4  Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability iv PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 5 Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the computer that appears on its display is presented in the type face below: Format complete System transferred PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 6: Table Of Contents

    1.6.1 LCD Module ....................... 19 Power Supply ......................20 Batteries ........................22 1.8.1 Main Battery ....................... 22 1.8.2 Battery Charging Control .................... 23 1.8.3 RTC battery ......................... 24 AC Adapter ......................... 25 vi PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 7 2.7.2 Procedure 2 Connector Check and Replacement Check .......... 2-41 Touch pad Troubleshooting ..................2-43 2.8.1 Procedure 1 Diagnostic Test Program Execution Check ......... 2-43 2.8.2 Procedure 2 Connector Check and Replacement Check .......... 2-43 Display Troubleshooting ..................2-45 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 8 2.15.1 Procedure 1 Check on Windows OS ................ 2-59 2.15.2 Procedure 2 Connector Check and Replacement Check .......... 2-59 2.16 3G Troubleshooting ....................2-61 2.17 HDMI Troubleshooting ................... 2-63 2.17.1 Procedure 1 Check on HDMI TV ................2-63 viii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 9 ONLY ONE TEST ....................3-48 3.20.1 Program Description ....................3-48 3.20.2 Operations ........................ 3-48 3.21 Head Cleaning ......................3-56 3.21.1 Function Description ....................3-56 3.21.2 Operations ........................ 3-56 3.22 Log Utilities ......................3-57 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 10 3.34 . Windows PE T&D ....................3-97 3.34.1 Equipment Configuration for Test ................3-97 3.34.2 Starting T&D ......................3-98 3.34.3 System Information Menu ..................3-99 3.34.4 Test Menu ......................3-103 x PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 11 4.7 DC fan..........................4-29 4.8 Fin ..........................4-31 4.9 System board/Wireless LAN card ................4-33 4.10 Speaker........................4-39 4.11 Touch pad/Fingerprint sensor board ................4-41 4.12 Keyboard........................4-48 4.13 Cover assembly/LCD assembly.................. 4-51 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 12 Appendix E Key Layout ..................... E-1 Appendix F Wiring Diagrams .................... F-1 Appendix G BIOS rewrite Procedures ................G-1 Appendix H EC/KBC rewrite Procedures ................. H-1 Appendix I Reliability ......................I-1 xii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 13: Chapter 1 Hardware Overview

    1 Hardware Overview Chapter 1 Hardware Overview PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 14 1 Hardware Overview [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 15: Hardware Overview

    1.6.1 LCD Module..................19 Power Supply ......................20 Batteries ........................22 1.8.1 Main Battery ..................22 1.8.2 Battery Charging Control ..............23 1.8.3 RTC battery ................... 24 AC Adapter ......................... 25 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 16 Table 1-6 Time required for charges ..................23 Table 1-7 Data preservation time ................... 24 Table 1-8 RTC battery charging/data preservation time ............24 Table 1-9 AC adapter specifications ..................25 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 17 1 Hardware Overview Features The Toshiba PORTEGE Z830 Satellite Z830 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.
  • Page 18 1 Hardware Overview Chipset Toshiba PORTEGE Z830 Satellite Z830 Series computer is Equipped with Intel Cougar Point QM67 (AMT model) or HM65 (Non-AMT model).  VGA Controller The PC comes in with one of the following types:  The internal graphics controller in Intel Processor (Core i*) is used.
  • Page 19 MultiMediaCard  Fingerprint sensor(Some models) The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 20 Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.

  • Page 21: Figure 1-1 Front Of The Computer

    1 Hardware Overview Figure 1-1 Front of the computer PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 22: Figure 1-2 System Unit Configurations

    1 Hardware Overview The system unit configuration is shown in figure 1-2 Figure 1-2 System unit configurations 1-10 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 23: Figure 1-3 System Unit Block Diagram

    1 Hardware Overview System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-11...
  • Page 24 1 Hardware Overview The system unit is composed of the following major components:  Microprocessor The Toshiba PORTEGE Z830 Satellite Z830 Series computer is equipped with an ® Intel Processor. The PC comes in with one of the following speeds:...

  • Page 25: Lan Controller

    Intel 802.16e(b/g/n)WiMAX KelseyPeak(Best Buy) 802.11 a/b/g/n +WiMAX (Kilmer Peak): Intel 802.16e(a/g/n)13ch+WiMAX-KP 2x2 MOW-HMC Atheros 802.11 a/g/n: Atheros 802.11(a/g/n)13ch-HB116 MOW-HMC Atheros 802.11 b/g/n: Atheros 802.11(b/g/n)13ch-HB125 MOW-HMC  WOWL support (only Intel module) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-13...
  • Page 26  Digital volume (Hot key type)  Camera  It is BTO correspondence by the built-in microphone and a set.  Connection interface: USB I/F connection  Product made from Liteon for 0.3M (VGA) 1-14 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 27  Thermistor： Four places (CPU, Memory, for normal temperature measurement, 3G)  Magneto metric sensor ： Use it as a LCD opening-and-closing sensor (ferrite magneto system).  Fingerprint sensor ： Made by Authen Tec. It mounts between the Touchpad buttons. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-15...

  • Page 28: Figure 1-4 3.5-Inch Fdd (Usb External)

    TEAC FD-05PUB-337 (G8AC0000B320) Items 720KB mode 1.44MB mode Data transfer rate FDD part 250K bits/second 500K bits/second Full speed mode (12M bits/second) Disk rotation speed 300rpm Track density 5.3 track/mm (135TPI) 1-16 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 29: Figure 1- 5 Ｍsata Ssd

    Access time 0.5 ms (Typical) Host Interface : 300MB/s Sustained Data Read : Ave 180MB/s<*1> Sustained Data Write : Ave 50MB/s<*1> <*1> Under the condition of measurement with 128KB unit access PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-17...
  • Page 30 Figure 1-6 is a view of the keyboard. See Appendix E about a layout of the keyboard. Figure 1- 6 Keyboard The stamp of a keyboard back light on & Windows-key 1-18 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 31: Figure 1- 7 Lcd Module

    13.3 HD 200 LD CSV G33C00072110 G33C00071110 1,366 (W) x 768 (H) Number of Dots 0.2148(H)x0.2148(V) Dot pitch (mm) 293.42(H)x164.97(V) (13.3”diagonal) Active area (mm) 306.3(H) x 177.7(V) x 2.85(Max)@PCB area Outline (mm) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-19...

  • Page 32: Power Supply

    6. Provides more accurate detection of a low battery. 7. Calculates the remaining battery capacity. 8. Controls the transmission of the status signal of the main battery. The power supply output rating is specified in Table 1-8 1-20 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 33: Table 1-4 Power Supply Output Rating

    1 Hardware Overview Table 1-4 Power supply output rating PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-21...

  • Page 34: Table 1-5 Battery Specifications

    The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in sleep mode. 1-22 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 35: Table 1-6 Time Required For Charges

    If any of the following occurs, the battery charge process stops. 1. The battery becomes fully charged. 2. The AC adaptor or battery is removed. 3. The battery or output voltage is abnormal. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-23...

  • Page 36: Table 1-7 Data Preservation Time

    Table 1-12 lists the charging time and data preservation period of the RTC battery. Table 1-8 RTC battery charging/data preservation time Status Time Charging Time (power on) 10 hours Data preservation period (full charge) 30 days 1-24 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 37: Table 1-9 Ac Adapter Specifications

    Output current 2.37A Parameter Specification G71C0009S210 G71C0009S111 G71C000AE212 G71C000AE113 (2-pin) (3-pin) Power Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5 A (100V-240V) B Output voltage Output current 3.42A PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-25...
  • Page 38 1 Hardware Overview 1-26 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 39: Troubleshooting Procedures

    Troubleshooting Procedures Chapter 2 Troubleshooting Procedures PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 40 Troubleshooting Procedures PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 41 Procedure 1 Diagnostic Test Program （and Windows）Execution 2.7.1 Check ....................2-41 2.7.2 Procedure 2 Connector Check and Replacement Check ..... 2-41 Touch pad Troubleshooting .................. 2-43 2.8.1 Procedure 1 Diagnostic Test Program Execution Check ....2-43 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 42 Procedure 1 Check on Windows OS ........... 2-59 2.15.2 Procedure 2 Connector Check and Replacement Check ..... 2-59 2.16 3G Troubleshooting ....................2-61 2.17 HDMI Troubleshooting ..................2-63 2.17.1 Procedure 1 Check on HDMI TV ............2-63 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 43 Table 2-3 Error code ......................2-16 Table 2-4 Debug port error status (1/2) pending ..............2-26 Table 2-5 FDD error code and status................... 2-33 Table 2-6 2.5” Hard disk drive error code and status ............2-39 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 44: Troubleshooting

    2. Implements for debugging port check  Toshiba MS-DOS system FD  RS-232C cross cable  Test board with debug port test cable  PC for displaying debug port test result PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 45 There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 46: Troubleshooting Flowchart

    Before going through the flowchart steps, verify the following:  Ask him or her to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
  • Page 47 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 48 Troubleshooting Procedures Insert the diagnostic disk into the ODD. Then hold down the C key and start the computer to run the diagnostic test program. Figure 2-1 Troubleshooting flowchart (2/2) 2-10 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 49 13. If a malfunction is detected on the Web camera, perform the Web camera Troubleshooting Procedures in Section 2.15 14. If a malfunction is detected on the 3G, perform the 3G Troubleshooting Procedures in Section 2.16 2-11 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 50 Troubleshooting Procedures 15. If a malfunction is detected on the HDMI, perform the HDMI Troubleshooting Procedures in Section 2.17 2-12 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 51: Power Supply Troubleshooting

    (even intervals) Blinks orange once The system is driven by only a battery and the battery level (at being switched on) is low. Doesn’t light Any condition other than those above. 2-13 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 52 Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4. NOTE: Use a supplied AC adapter G71C000A5210 (2-pin)/ G71C000A6210 (3-pin). 2-14 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 53: Procedure 2 Error Code Check

    On for half second Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.) Start 2-15 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 54 Current from the DC power supply is over 3.89A. Current from the DC power supply is over 0.5A when there is no load. The compensation value of [0A] is not within the limits from design data (± 481mA). 2-16 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 55: Main Battery

    E5V voltage is under 4.50V when the computer is powered on. E5V voltage is under 4.50V when the computer is booting up. E5V voltage is under 4.50V when EV power is maintained. 2-17 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 56: E3V Output

    1R05-E1V voltage is under 0.89V when the computer is powered on. 1R05-E1V voltage is under 0.89V when the computer is booting up. 1R05-E1V voltage is under 0.89V when EV power is maintained. 2-18 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 57: Ptv Output

     Connect a new AC adapter and AC power cord. If the problem still occurs, go to Procedure 5. Check 3 In the case of error code 21h: 2-19 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 58: Procedure 3 Connection Check

    Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is properly installed and the battery icon still does not light, go to Procedure 4. 2-20 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 59: Procedure 4 Charging Check

    Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check 2. Check 2 System board may be faulty. Replace it with a new one. 2-21 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 60: System Board Troubleshooting

    Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check 2-22 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 61: Procedure 1 Message Check

    The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. 2-23 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 62 (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) TIMER INTERRUPT ERROR (24) RTC UPDATE ERROR 2-24 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 63: Procedure 2 Debugging Port Check

    6. When the D port status is FFFFh (normal status), go to Procedure 4. 7. When the D port status falls into any status in Table 2-4, execute Check 1. 2-25 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 64 IC3001/IC3002 F00D BIOSROM Bootblock (BIOS ROM) Completion of updating of IC3001/IC3002 F00E BIOSROM Boot block (BIOS ROM) End of Boot Block processin IC3001/IC3002 F00F BIOSROM g. IRT shift (BIOS ROM) 2-26 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 65 End for IRT of a module /IC1440/IC1441/IC1451/IC1451 F10D load (RAM) CN1410 (RAM Conn.) IC1420/IC1421/IC1430/IC1431 /IC1440/IC1441/IC1451/IC1451 F10E Memory test start (RAM) CN1410 (RAM Conn.) F10F End of a memory test IC1420/IC1421/IC1430/IC1431 2-27 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 66 S data (RAM) CN1410 (RAM Conn.) IC1420/IC1421/IC1430/IC1431 Renewal end of SMBIOS /IC1440/IC1441/IC1451/IC1451 F11E data (RAM) CN1410 (RAM Conn.) Start of SC initialization F11F IC3200(EC/KBC) IC1420/IC1421/IC1430/IC1431 F120 End of SC initialization /IC1440/IC1441/IC1451/IC1451 2-28 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 67 IC3001/IC3002 (BIOS ROM) IC1420/IC1421/IC1430/IC1431 F180 S3 return service start BIOSROM, RAM /IC1440/IC1441/IC1451/IC1451 (RAM) CN1410 (RAM Conn.) F181 IC1420/IC1421/IC1430/IC1431 End of S3 return processing. /IC1440/IC1441/IC1451/IC1451 F1FF Shifts to OS. (RAM) CN1410 (RAM Conn.) 2-29 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 68 If any other D port status error code is displayed, perform Procedure 3. D port error code is as follows: Error code Contents F003h or F004h SC initialization error F00Bh BIOS update error F117h Exception check error F121h Clock generator error 2-30 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 69: Procedure 3 Diagnostic Test Program Execution Check

    2.4.4 Procedure 4 Replacement Check System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one. 2-31 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 70: Usb Fdd Troubleshooting

    USB FDD still does not function properly after cleaning, go to Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. 2-32 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 71: Procedure 2 Diagnostic Test Program Execution Check

    “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. 2-33 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 72: Procedure 3 Connector Check And Replacement Check

    Make sure USB FDD is firmly connected to USB port. If the connection is loose, connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2 2-34 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 73 If the problem still exists, perform Check 5. Check 5 System board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. 2-35 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 74: Msata Ssd Troubleshooting

    User’s Manual. 2.6.1 Procedure 1 Partition Check (Not Used) Insert the Toshiba DOS system disk and start the computer. Perform the following checks: Note: Partition Check cannot be performed in Diagnostics Disk (CD) Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.

  • Page 75: Procedure 2 Message Check

    2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3. 2-37 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 76: Procedure 3 Format Check (Not Used)

    If HDD is formatted, set the 2.5” HDD partition using DOS FDISK command. If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. 2-38 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 77: Procedure 4 Diagnostic Test Program Execution Check

    HDD - DRIVE NOT READY HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR 2-39 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 78: Procedure 5 Connector Check And Replacement Check

    Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures 2-40 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 79: Keyboard Troubleshooting

    Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure keyboard cable is firmly connected to CN3230 and CN3241 in the system board. 2-41 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 80 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-42 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 81: Touch Pad Troubleshooting

    Make sure the cables are firmly connected to the button board and system board. If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2. 2-43 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 82 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-44 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 83: Display Troubleshooting

    Make sure the LCD cable is securely connected to CN5300 on the system board. If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 3. 2-45 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 84 Check 3 Check 3 The display controller on the system board may be damaged. Replace the system board with a new one following the instructions in Chapter 4, Replacement Procedures. 2-46 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 85: Lan Troubleshooting

    3.0 board and system board. If the problem still occurs, perform Check 2. Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. 2-47 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 86 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4, Replacement Procedure. 2-48 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 87: Wireless Lan Or Wireless Lan +Bluetooth Troubleshooting

    In addition, the antenna used by Wireless LAN and Bluetooth function is common use. Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: 2-49 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 88: Procedure 3 Replacement Check

    Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-50 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 89: Sound Troubleshooting

    The connection of sound system is shown in the following figure. As the connection may be defective, disassemble the computer and check each connection. If the problem still occurs, go to Procedure 3. 2-51 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 90: Procedure 3 Replacement Check

    Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 6 Check 6 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-52 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 91: Sd Card Slot Troubleshooting

    Replacement Procedures. If the problem continues, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. 2-53 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 92: Fingerprint Sensor Troubleshooting

    2. Slide slowly your finger from the first joint to fingertip at constant speed. When not recognized, adjust the speed. Fingerprint Fingerprint sensor sensor 2-54 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 93 Once the fingerprint is successfully read for the third time, the message successfully combined will be displayed beneath the fingerprint images. Click the Next button. 2-55 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 94 When not authenticated well, warning message appears. If you fail continually five times or more, you can not use the fingerprint authentication about two minute. When not authenticated, type the password to logon to Windows. 2-56 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 95 Finger Sensor board or the FPC may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. 2-57 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 96 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-58 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 97: Web Camera Troubleshooting

    Chapter 4 and perform the following checks. Check 1 If the connection is loose, reconnect it firmly and check each connection. If the problem still occurs, perform Check 2. 2-59 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 98 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3 Check 3 System board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. 2-60 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 99: Troubleshooting

    The test program for EU870DT1 should use the WINDOWS version. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. 2-61 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 100 Procedures. If the problem still exists, perform Check 4 Check 4 System board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. 2-62 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 101: Hdmi Troubleshooting

    Please connect or disconnect an HDMI display device to or from the computer under the following conditions: ■ The computer is turned on. ■ The computer is completely turned off. 2-63 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 102 Do not change the display device while playing video. ■ Do not change the display device under the following conditions. ■ While data is being read or written. ■ While communication is being carried out. 2-64 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 103 It checks whether there are any abnormalities in a setup of HDMI TV, and returns to Procedure 1. In addition, a HDMI setup of television should check "the instructions manual of attachment on HDMI TV." If the problem still exists, perform Check 3. 2-65 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 104 Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 5. Check 5 System board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-66 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 105: Tests And Diagnostics

    Tests and Diagnostics Chapter 3 Tests and Diagnostics [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 106 Tests and Diagnostics 3-2 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 107 Hard Disk Test Detail Status ................... 3-46 3.20 ONLY ONE TEST ....................3-48 3.20.1 Program Description ................3-48 3.20.2 Operations ..................3-48 3.21 Head Cleaning ......................3-56 3.21.1 Function Description ................3-56 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 108 Outline of Specification ..............3-94 3.33 . Starting TOSHIBA Test & Diagnostic ..............3-95 3.33.1 Starting from CD ................3-95 3.34 . Windows PE T&D ....................3-97 3.34.1 Equipment Configuration for Test ............. 3-97 3-4 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 109 Details of HTML Log File ............... 3-171 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information ..3-174 3.37.1 Outline ....................3-174 3.37.2 Notices and Restrictions (Win PE T&D) ......... 3-174 3.37.3 Notices and Restrictions (Freedos) ..........3-175 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 110 Table 3-1 Subtest names (1/2) .................... 3-20 Table 3-2 Error codes and error status names (1/3) ............3-43 Table 3-3 Hard disk controller status register contents ............3-46 Table 3-4 HDC Error register contents ................3-47 3-6 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 111: The Diagnostic Test

    3. Check if [ALL Device] is selected in the “Device Config.” in SET UP menu. After checking the diagnostics, be sure to select [Setup by OS] in the “Device Config.” 3.1.1 Diagnostics menu The DIAGNOSTIC MENU consists of the following functions. [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 112  A cleaning kit to clean the floppy disk drive heads (Head Cleaning)  An external display supporting monitor ID (Expansion test)  A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test)  A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test) ...

  • Page 113: H/W (Hardware) Initial Information Setting Tool

     The Diagnostics Disk (Main T&D) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection. You will need the following equipment to perform this program.  The Diagnostics Disk (Main T&D) [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 114: Executing The Diagnostic Test

    Pressing on an Enter key will start BIOS update. Then, since a computer restarts, it begins from the step 2. In addition, when not updating, press N key is pressed and then Enter key. 3-10 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 115 3. If the update rewrite fails, when you next turn on the power, a message may be displayed that the contents of the BIOS or EC/KBC have been erased. In that case, turn on the power again and perform Procedure 2 or 3. [CONFIDENTIAL] 3-11 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 116 2. After replacing the system board, execute the subtest04 “DMI information recovery” and subtest08 “System configuration display” in 3.3 Setting of the hardware configuration in order to copy the DMI information and system information from the floppy disk. 3-12 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 117: Diagnostics Menu (T&D)

    NOTE: To exit the DIAGNOSTIC TEST MENU, press the Esc key. If a test program is in progress, press Ctrl + Break to exit the test program. If a test program is in progress, press Ctrl + C to stop the test program. [CONFIDENTIAL] 3-13 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 118 (0-255). To exit the submenu of the Diagnostic Test and returns to the Diagnostics Menu, set the highlight bar to function 99 and press Enter. 3-14 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 119 Selecting YES of TEST LOOP increases the pass counter by one, each time the test cycle ends and restarts the test cycle. Selecting NO returns the process to the subtest menu after the test is complete. [CONFIDENTIAL] 3-15 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 120: H/W Initial Information Setting Tool

    For more details on this test, refer to the section 3.3. 3.2.3 Heatrun test program Heatrun test starts executing the same subtest as 3.23 RUNNING TEST. For more details on this test, refer to the section 3.4. 3-16 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 121: Setting Of The Hardware Configuration

    5. “Enter Bundle Number?” is displayed. Input the computer’s PCN/Bundle number and press Enter. (e.g. PMSREQ3Q34H/S0123456789) 6. “Write data OK (Y/N)?” is displayed. To write the DMI information to the Flash ROM, press Y, and then Enter. [CONFIDENTIAL] 3-17 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 122 This subtest writes all the DMI data in the floppy disk into the new PCB. NOTE: Since the data of UUID is updated every time when this subtest, DMI information recovery, is done, the saved UUID data is not written. 3-18 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 123: Heatrun Test

    When the heatrun test ends, following message appears in the display. ************************************************ HEATRUN TEST END ************************************************ Press any key to continue... Press any key and return to the startup menu. [CONFIDENTIAL] 3-19 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 124: Subtest Names

    Gradation & Mode test for VGA All dot on/off for LCD “H” pattern display LCD Brightness FLOPPY DISK Sequential read Sequential read/write Random address/data Write specified address Read specified address 3-20 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 125 REAL TIMER Real time Backup memory Real time carry NDP test EXPANSION PCMCIA wraparound [Not supported] RGB monitor ID CD-ROM Sequential read /DVD-ROM Read specified address Random address/data RW 1point W/R/C [CONFIDENTIAL] 3-21 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 126: System Test

    The following message will appear. *** Test Fan Revolution High speed Start Make sure the fan rotates at high speed, then press Enter. After a while, the fan rotating will stop. Subtest 03 Geyserville 3-22 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 127 This subtest writes constant data and address data (from 1MB to maximum MB), and reads the new data and compares the result with the original data. Subtest 03 Cache memory (on/off) [CONFIDENTIAL] 3-23 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 128 Data: FFh, FFh, FFh, FFh, FFh, 00h, 00h, 00h, 00h, FFh, FFh, FFh, 00h, FFh, 00h, 00h, FFh, 00h, 00h, FFh, FFh, FFh, FFh, 00h, 00h, 00h, AAh 3-24 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 129: Keyboard Test

    Appendix D. KEYBOARD TEST IN PROGRESS 302000 Scan code Character code Keytop Ins Lock Caps Lock Num Lock Scroll Lock Ctrl Left Shift Right Shift PRESS [Enter] KEY [CONFIDENTIAL] 3-25 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 130: Display Test

    This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white, and semi-white. Each color displays for three seconds. 3-26 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 131 Subtest 05 All dot on/off for LCD This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu. [CONFIDENTIAL] 3-27 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 132 Super-Bright —> Bright —> Semi-Bright —> Bright —> Super-Bright After displaying with Super-Bright of LCD brightness, return to the DISPLAY TEST menu. Subtest 08 LCD EDID Information (not use) Subtest 09 External EDID read/compare (not use) 3-28 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 133: Floppy Disk Test

    SUB-TEST MENU : 01 - Sequential read 02 - Sequential read/write 03 - Random address/data 04 - Write specified address 05 - Read specified address 99 - Exit to DIAGNOSTIC TEST MENU [CONFIDENTIAL] 3-29 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 134 This subtest writes the data specified by an operator to a specified track, head, and address. Subtest 05 Read specified address This subtest reads data from a track, head, and address specified by an operator. 3-30 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 135: Printer Test

    Subtest 01 Ripple Pattern This subtest prints characters for codes 20h through 7Eh line-by-line while shifting one character to the left at the beginning of each new line. [CONFIDENTIAL] 3-31 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 136 This subtest checks the output and bi-directional modes of the data control and status lines through the parallel port wraparound connector (34M741986G01). (Both output and bi-directional modes are tested.) 3-32 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 137: Async Test

    Subtest 03 Wraparound (board) NOTE: To execute this subtest, a RS-232C wraparound connector must be connected to the RS-232C port. This subtest checks the data send/receive function through the wraparound connector. [CONFIDENTIAL] 3-33 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 138: Hard Disk Test

    3. This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.20. Select 1 or 2. Detail status display (1:no, 2:yes) 3-34 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 139 2. Reverse sequential 3. Random Subtest 03 Random address/data This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data. [CONFIDENTIAL] 3-35 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 140 This subtest writes specified 2-byte data to all of the cylinders on the HDD. Subtest 09 W-R-C specified address This subtest writes data to a specified cylinder and head on the HDD, then reads the data and compares it to the original data. 3-36 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 141: Real Timer Test

    Writes 1-bit of “off” data (FEh through 7Fh) to address 0Eh through 7Fh Writes the data pattern AAh and 55h to the address 0Eh to 7Fh Then the subtest reads and compares this data with the original data. [CONFIDENTIAL] 3-37 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 142 The real time increments are automatically executed and the following is displayed: Current date : 01-01-2000 Current time : 00:00:00 PRESS [Enter] KEY TO EXIT TEST To exit the test, press Enter. 3-38 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 143: Ndp Test

    If exists, the bit is “1”. Test only when the high-speed operation processor exists. Subtest 01 NDP test This test checks the following functions of NDP:  Control word  Status word  Bus  Addition  Multiplication [CONFIDENTIAL] 3-39 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 144: Expansion Test

    Speaker line 00004 40,80 Wait line (40<xx<80) 00005 Other lines (BSY#, BVD1) NN=21, 00 NOTE: Select the subtest number01, The following message will appear: Test slot number select (1:slot0, 2:slot1, 0:slot0&1)? 3-40 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 145 Connect a wraparound connector to CRT monitor for the test of ID acquisition. This subtest is executed by using VESA command. CAUTION: It becomes NG because the priority is given to the internal monitor in a simultaneous display mode. [CONFIDENTIAL] 3-41 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 146: Cd-Rom/Dvd-Rom Test

    To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.

  • Page 147: Error Code And Error Status Names

    HUB - CLEAR FEATURE ERROR HUB - CLEAR FEATURE1 ERROR HUB - SET FEATURE ERROR(Enab.) HUB - CLEAR FEATURE2 ERROR USB - OVER CURRENT ERROR USB - GET DESCR.ERROR(SECOND) Display VRAM SIZE NOT SUPPORT [CONFIDENTIAL] 3-43 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 148 HDD - RECORD NOT FOUND ERROR HDD - ECC ERROR HDD - HDC ERROR HDD - SEEK ERROR HDD - TIME OUT ERROR HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY 3-44 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 149 BAD COMMAND /DVD-ROM ILLEGAL LENGTH UNIT ATTENTION MEDIA CHANGE REQUEST MEDIA DETECTED ADDITIMAL SENSE BOUNDARY ERROR CORRECTED DATA ERROR DRIVE NOT READY SEEK ERROR TIME OUT RESET ERROR ADDRESS ERROR [CONFIDENTIAL] 3-45 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 150: Hard Disk Test Detail Status

    “1” … Correctable data error is corrected. “0” … Not used (Index) “1” … Index is sensed. “0” … Normal (Error) “1” … The previous command was terminated with an error. 3-46 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 151 “0” … The hard disk found track 0 during a recalibrate (Track 0) command. “1” … The hard disk could not find track 0 during a recalibrate command. —— Not used [CONFIDENTIAL] 3-47 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 152: Only One Test

    *************************************************************** ..Press test number [1-a, 99]? Select the subtest number you want to test and press Enter. To return to the DIAGNOSTIC TEST menu, select 9 and press Enter. 3-48 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 153 Holding a key down enables the auto-repeat function that causes the key’s display character to blink. Press Del + Enter to end the test. IF TEST OK, Press [Dell][Enter]key [CONFIDENTIAL] 3-49 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 154 To end this subtest, press two touch pad switches at the same time. This subtest checks if the Wireless communication switch works properly. The following message appears in the display. 3-50 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 155 NG message appears in the display if a defective is found during the test. Confirm the connection of cable, then execute the test again. Press 9 and return to ONLY ONE TESST menu. [CONFIDENTIAL] 3-51 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 156 Check if the each LED lights in the same color as the message in the display (Message switches <-> Green Orange Press Enter and return to the ONLY ONE TEST menu. 3-52 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 157 Tests and Diagnostics Subtest 05 Button This subtest checks the moving of the of the front operation panel button. Press the eco button after the following message appears. [CONFIDENTIAL] 3-53 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 158 FAN High-speed---> Target High: 3800 Rpm Result High: XXXX Rpm OK! OK message appears in the display if the test ends without a defective. NG message appears in the display if a defective is found during the test. 3-54 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 159 Connect the USB 3.0 module and cable to the computer. OK message appears in the display if the test ends without a defective. Press Enter and return to the ONLY ONE TEST menu. [CONFIDENTIAL] 3-55 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 160: Head Cleaning

    2. Remove the Diagnostics Disk from the FDD, then insert the cleaning disk and press Enter. 3. When the message appears, the FDD head cleaning has begun. “cleaning start” 4. The display automatically returns to the DIAGNOSTIC MENU when the program is completed. 3-56 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 161: Log Utilities

    6. Write data (WD) 7. Read data (RD) 8. HDC status (HSTS) 9. Error status name (ERROR STATUS NAME) If the power switch is turned off, the error information will be lost. [CONFIDENTIAL] 3-57 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 162: Operations

    3. In the case of “error retry OK,” a capital “R” will be placed at the beginning of the error status. However, it is not added to the error count. 3-58 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 163: Running Test

    Enter. If you execute the selectable test, follow the indication message in the display. After setting the selectable test, the test starts automatically. To terminate the program, press Ctrl + Break. [CONFIDENTIAL] 3-59 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 164: Floppy Disk Drive Utilities

    This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display. 4. HDD ID READ This program reads the hard disk ID and displays hard disk information. 3-60 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 165: Operations

    After the floppy disk is formatted, the following message will appear: Format complete Another format (1:Yes/2:No) ? (e) Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU. [CONFIDENTIAL] 3-61 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 166 Another copy (1:Yes/2:No) ? (g) To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU. 3-62 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 167 (i) Select a drive number and the following message will be displayed. ---Max. address --- [LBA ] = XXXXXXXXX LBA number ???????? (j) Set the LBA number you want to dump. The system will access the disk and dump a list. [CONFIDENTIAL] 3-63 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 168: Utilities Menu

    Model No. = XXXXXXX = XXXXXXX NOTE: Only when a 2nd HDD is installed, [Drive #2] message appears in the display. Press Enter to return to the FDD UTILITIES MENU. 3-64 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 169: System Configuration

    14. ASYNC Adapter 15. Math co-processors 16. Floppy Disk Drive [Track/Head/Sector] 17. Hard Disk Drive [Sector/Drive size/Manufacture code] 18. Optical Disk Drive [Maker/Drive type/Manufacture code/Product code] 19. T&D total version 20. Date/Time [CONFIDENTIAL] 3-65 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 170: Operations

    = XXXXX, (XXXXX GB) [XXXXXXXXXXXXXXXXX] - ODD = XXXX XXXXXXXX XXXXXXXXX [XXXXXXXXXXXX] - T&D Total Version = VX.XX Press [Enter] Key [Date = XXXX-YY-ZZ, XX:YY:ZZ] Press Enter to return to the DIAGNOSTIC MENU. 3-66 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 171: Wireless Lan Test Program (Atheros)

    1. Slide the wireless communication switch to “ON” position. 2. Check the card type according to the following procedure: Click [Start] -> [All Programs] -> [TOSHIBA] -> [Utilities] -> [PC Diagnostic Tool]. Check the “Network”. If the “ ” , “...
  • Page 172 LAN card or no available access point is found. In this case, check the antenna cable connection to the wireless LAN card by disassembling the computer following the steps described in Chapter 4, Replacement Procedures. 3-68 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 173: Wireless Lan Test Program (Intel-Made A/B/G/N Setting Up Of Ref Pc)

    1. Copy the R100VWL5.ZIP (wireless LAN program for maintenance, common to Calexico, Golan and Kedron) to REF PC and unzip it. Then “Clx_Res” folder is created and the following three programs are copied in it. PACKET.SYS PACKET.INF WTWINSVR.EXE [CONFIDENTIAL] 3-69 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 174 Open “My Computer” window and click “My Network places” on the left column. Click “View network connections” on the left column. The “Network Connections” window appears. Double-click “Local Area Connection”. Network Connections window 3-70 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 175 Select “Protocol” on the “Select Network Component Type” window and click “Add…” button. Select Network Component Type window Click “Have Disk…” button on the “Select Network Protocol” window. Select Network Protocol window [CONFIDENTIAL] 3-71 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 176 When the installation is completed, “Local Area Connection Properties” will appear. Confirm that the “DDK PACKET Protocol“ is added. Click “Close” button to finish the setup of REF PC. Local Area Connection Properties window 3-72 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 177 Then the following screen will appear. Start the test program on DUT. Screen while running the wtwinsvr program The REF PC is waiting for the start of the test program on DUT. [CONFIDENTIAL] 3-73 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 178: Wireless Lan Test Program On Dut Pc (Intel-Made)

    6 : Communication test of 11b mode for 5300/5350 module 7 : Communication test of 11g mode for 5300/5350 module 8 : All the tests of WiFi Link 5300/5350 Module (MAC Check,communication test) ************************************************************* 3-74 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 179 When pressing any key, the following message is displayed **************************************** 11b Communication Test : NG !! tx=a antenna : rx = a antenna **************************************** Press any key and return to the test menu. [CONFIDENTIAL] 3-75 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 180 When pressing any key, the following message is displayed **************************************** 11a Communication Test : NG !! tx=a antenna : rx = a antenna **************************************** Press any key and return to the test menu. 3-76 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 181 All the tests is executed in the order of Communication test of 11a mode, Communication test of 11b mode and Communication test of 11g mode. When any error has detected, the test finishes. [CONFIDENTIAL] 3-77 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 182: Lan/Modem/Bluetooth/Ieee1394 Test Program

    ICHx GbE (i82540) Diagnostics program ##### #################################################################### 1 .... (i82562 + ICHx) 2 .... (GbE) ******************************************************************** ..Press test number [1-2] ? Press the number you want to test and press Enter. 3-78 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 183 < RECEIVE > NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. [CONFIDENTIAL] 3-79 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 184 CE Test Complete NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. 3-80 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 185: Modem Test : (Not Used)

    RJ11 Connection Check (LED) (Operator’s Check LED) test will be executed, and the following message will appear: ...Press Key (Y = OK , N =NG) If the color in the LED of the connection checker is orange, press Y, otherwise, press N. [CONFIDENTIAL] 3-81 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 186: Bluetooth Test

    (A mobile phone with the Bluetooth function is also available.) ・ A Bluetooth card should be installed on the target computer. Install the Bluetooth function by clicking [All Programs] -> [TOSHIBA] -> [Bluetooth] -> [Bluetooth Settings]. Test procedure 1.
  • Page 187 If the BT address of the responder device does not appear, check the Bluetooth card condition and antenna cable connection to the Bluetooth card by disassembling the computer following the steps described in Chapter 4, Replacement Procedures. [CONFIDENTIAL] 3-83 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 188: Ieee1394 Test (Not Used)

    This program is executed in the responder machine to initialize the responder machine with the IEEE1394 cable connected to the target machine before executing subtest 01. Subtest03 1394 GUID Display This program checks the GUID of IEEE1394. 3-84 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 189: Sound Test Program

    Sound TEST disk cannot be used in Satellite Pro S300, TECRA A10/S10/P10. Therefore, please test the sound on Windows OS. 1) Play a music file. 2) click TOSHIBA-> utility -> "PC diagnostic tool." to test the sound Please check operation of speakers by one of methods. [CONFIDENTIAL]...

  • Page 190: Setup

    Main menu System Time（System time ） System Date（System date ） CPU Type CPU Speed HDD1/SSD1 Total Memory Size System BIOS Version EC Version Language Security menu BIOS Password HDD1/SSD1 Password Mode 3-86 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 191: Power Management Menu

    Intel AT Intel AT Suspend Intel Rapid Start Technology Rapid Start Entry after Beep Sound Sleep and Charge USB Legacy Emulation USB Memory BIOS Support Type Change Boot Order System Configuration [CONFIDENTIAL] 3-87 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 192: Exit Menu

    Tests and Diagnostics Exit menu Load Setup Defaults Discard Changes Exit Saving Changes 3-88 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 193: Accessing The Setup Program

    Tests and Diagnostics 3.31.2 Accessing the SETUP Program Turn on the power SW. then press F2. The following display appears. Main menu screen [CONFIDENTIAL] 3-89 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 194 Tests and Diagnostics Security menu screen Power Management menu screen 3-90 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 195 Tests and Diagnostics Advanced menu screen Exit menu screen [CONFIDENTIAL] 3-91 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 196 The Factory Preset Configuration When you access SETUP, the current configuration is displayed. 1. To show the factory preset configuration, press [F9] key. 2. To accept the default settings, press [Y] key. 3-92 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 197 Tests and Diagnostics How to change setup Options Since a help is displayed on the right-hand side of each menu screen, it is referred to. [CONFIDENTIAL] 3-93 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 198: Maintenance (Winpe&Freedos) Test Program Operation

    Tests and Diagnostics 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.32.1 . Outline This document explains how to operate T&D that is released through TOSHIBA Test & Diagnostic CD. 3.32.2 Outline of Specification The TOSHIBA Test & Diagnostic CD already released includes WindowsPE T&D (hereafter, referred as WinPE T&D) and Freedos T&D (hereafter, referred as Fdos T&D) and...

  • Page 199: Starting Toshiba Test & Diagnostic

    3.33 . Starting TOSHIBA Test & Diagnostic 3.33.1 Starting from CD 1. Load the TOSHIBA Test & Diagnostic Discs into the optical disc drive and turn off the computer's power. 2. While holding down F12 key on the keyboard, turn on your computer - when the logo screen appears, release the F12 key.
  • Page 200 Enter key again on this screen. If the Enter key is pressed, WindowsPE will start. The key different from an Enter key is pressed. Or a press of no keys will start Windows of built-in HDD. 3-96 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 201: Windows Pe T&D

    To execute the above test, start the machine after connecting all of the equipment * In particular, if LAN router is connected after OS is activated, IP address is not assigned to [CONFIDENTIAL] 3-97 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 202: Starting T&D

    After the startup of the OS, unless CD volume name is WINTDCD or USB volume name is WINTDUSB, WinPE T&D does not start automatically. Note: If the system starts up from the TOSHIBA Test & Diagnostic CD, WinPE T&D in the USB memory starts when the USB memory created in section 3-5-2 is connected.

  • Page 203: System Information Menu

    Tests and Diagnostics 3.34.3 System Information Menu If you set the TOSHIBA Test & Diagnostic CD to the ODD drive and run WinPE T&D, the following test selection screen is displayed. (For further details, refer to Chapter 2.) Hereinafter, System Information will be described in detail.
  • Page 204 Displays Socket Name of the CPU. CPU Description0-1 Displays Processor Name of the CPU and CPUID (Family, Model, Stepping). L2 Cache0 - 1 Displays the second cache (KB) of the CPU 3-100 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 205 PC. Other Disk0 - 3 Displays the name and the capacity (GB) of the HDD other than the above three HDD types which is connected to the PC [CONFIDENTIAL] 3-101 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 206 If more than one keyboard is connected, the information of up to 4 keyboards are displayed. Mouse0 - 3 Displays the name of the mouse connected to the PC. For the touchpad, (Touchpad) follows the mouse name. 3-102 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 207: Test Menu

    ▼ [LOG] button Displays the test result or the menu to save it. The detailed explanation will be given in section 3-4-5. ▼ [STOP] button Stops the test during the execution of it. [CONFIDENTIAL] 3-103 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 208 Note: The test item grayed out indicates that the test environment is not ready and its explanation is displayed in the Status field. The following table lists the statuses to be displayed on the screen and explains their meanings. 3-104 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 209 The test was successful The test failed ▼ ERROR …Updates the number of error occurrences in each test in real time during a test and displays it. [CONFIDENTIAL] 3-105 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 210 [STOP] button is clicked, the test is terminated Note: The test item grayed out indicates that the test is not ready yet and you cannot select 3-106 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 211 This function saves test log files to the specified storage. 1) Display of log file If you click on the log file name displayed on the screen, the content of the log file is displayed in the text format. [CONFIDENTIAL] 3-107 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 212 If no log file is selected, the following warning message appears on the screen, If the [OK] button is clicked without selecting a destination, the following warning message appears on the screen. 3-108 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 213 2-4) If the log file is successfully saved to the destination, the following confirmation screen is displayed and click the [OK] button. 2-5) After saving the log files, click the [Close] button to close the Management screen. [CONFIDENTIAL] 3-109 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 214: System Utility Menu

    ▼ Detail … Explanation of each utility is described. If you point to the utility which you wish to execute and click it, the utility starts. Utility item Detail of utility 3-110 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 215 [FreeDOS] Use the arrow keys to operate on the screen. Move the cursor to [FreeDOS for TD] and press the Enter key. If [reboot] is selected, the PC is rebooted. [CONFIDENTIAL] 3-111 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 216 Tests and Diagnostics This utility extracts the contents of TOSHIBA Test & Diagnostic to the specified USB memory to provide the environment which allows you to start the test from the USB memory and conduct it. If the utility is executed, the following screen is displayed.
  • Page 217 ▼ Attribute ID and Name … Displays Attribute ID and the content of the Attribute IDs. ▼ Data value … Displays Attribute value and Worst value. ▼ RAW data … Displays raw data. Note: The SMART information is only for reference. [CONFIDENTIAL] 3-113 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 218 Number of alternative sector events Current pending sector count Number of currently defective sectors Off-line scan uncorrectable sector Number of sectors that could not be count corrected during Off-line scan 3-114 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 219 UltraDMA CRC error count Number of CRC errors occurred during data transference in the UltraDMA mode DFh Load/Unload retry count Number of reloads of more than a certain amount of times [CONFIDENTIAL] 3-115 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 220: Details Of Each Test Function

    If an error occurs even in an HDD, the error count is incremented. ■ In the case of PASS The Pass Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen. 3-116 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 221 XX is LAB value. Read Hdd Check Size Error The size read by the HDD Address=XX read command does not correspond to the specified size. XX is LAB value. [CONFIDENTIAL] 3-117 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 222 The file name of the file in which an error occurred is printed to the log of WinPE T&D. (The following example indicates the case where an error was found in file A .) Name of file being verified [HDDL] ERROR0000=(2008/09/10, 12:00:00) C:¥file-A 3-118 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 223 ▼ Test detail: Displays the detail of the test being executed in the order of Address Test, Stack HIght/Low Test and Burst Transfer Test. ▼ Progress status: Displays the progress status of the test with the progress bar. [CONFIDENTIAL] 3-119 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 224 Memory Compar Error An error occurred during ( Stack High/Low Test ) Stack High/Low Test Memory Compar Error An error occurred during ( Burst Transfer Test ) Burst Transfer Test. 3-120 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 225 SD storage device (G :) Removal disk 2) Test screen ▼ Test detail: The drive under test execution is displayed.. ▼ Progress status: Displays the progress status of the test with the progress bar. [CONFIDENTIAL] 3-121 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 226 File Access Error.xx: Failed in the file access. xx indicates drive name. Space size Error. Code (xx :) There is no sufficient free space for thefile size. xx indicates drive name. 3-122 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 227 Detail test mode (000017FF) is the address of a data block 3) Result judgment Both of PASS and FAIL are not displayed anywhere on the ODD screen.. The result is reflected to the log on the WinPE T&D screen. [CONFIDENTIAL] 3-123 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 228 WinPE T&D screen. The Addressing data of the data in which an error occurred is printed to the log of WinPE T&D. (When an error occurs at 000007FF ) [ODD] ERROR0000=(2008/09/10, 12:00:00)000007FF 3-124 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 229 ■ In the case of PASS The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen. [CONFIDENTIAL] 3-125 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 230 Wrote xx bytes Communication data size unmatched xx indicates reception size recvfrom failed: xx In-use API error xx indicates error code. timed out. Time out occurred. 3-126 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 231 WinPE T&D screen. ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. [CONFIDENTIAL] 3-127 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 232 The detail of the error is printed to the log of WinPE T&D. More details are as shown below. Message Explanation Remarks The ALU test made an An error occurred error. duringprocessing of ALU. The FPU test made an An error occurred error. duringprocessing of FPU. 3-128 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 233 The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen. ■ In the case of FAIL This test only performs gradation display by visual check and does not execute error judgment. [CONFIDENTIAL] 3-129 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 234 The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. The detail of the error is printed to the log of WinPE T&D. More details are as shown below. 3-130 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 235 Failed in writing to the file. Code(xx). zx indicates file code Note: The test causes error if the floppy disk is write-protected. Make sure that the floppy disk is not write-protected. [CONFIDENTIAL] 3-131 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 236 WinPE T&D screen. ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on 3-132 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 237 File Access Failed the file access Error.xx: xx indicates drive name. Space size There is no sufficient free space Error.Code(xx:) for the file with the specified size. xx indicates drive name. [CONFIDENTIAL] 3-133 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 238 All the displays are updated at once as the time reaches the year 2000. Moreover, seconds later, the validity of the setting is checked Internally and the result is judged. 3-134 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 239 The information of the time at which an error occurred is printed to the log of WinPE T&D. More details are as shown below. (The following example indicates that a time difference of 2 seconds has occurred in the timer setting.) [TIMER] ERROR0000=(2008/09/10, 13:11:20) (TIME-1)00:00:05 (TIME-2)00:00:07 [CONFIDENTIAL] 3-135 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 240 The keyboard of PC is a test which judges whether it operates normally. ■Simple Mode / Detail Mode The same operation is carried out whichever it chooses. 2) Test screen The arrangement of a keyboard is displayed on the display of PC. 3-136 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 241 Next, it returns to the state immediately after starting. Note: The check of the "FN" key should press "FN" and "F3" simultaneously. It does not react, even if it presses only the "FN" key. [CONFIDENTIAL] 3-137 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 242 The keyboard which can be tested is two kinds, "US Keyboard A4 Mode" and "US Keyboard A4 Mode+10Key Mode." When you test a keyboard with a ten key, choose "US Keyboard A4 Mode+10Key Mode" by the combo box of the keyboard layout upper left stage. 3-138 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 243 WinPE T&D screen. ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. [CONFIDENTIAL] 3-139 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 244 ■Simple Mode / Detail Mode The same operation is carried out whichever it chooses. 2) Test screen If a mouse test start is carried out, the above-mentioned screen will be displayed. 3-140 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 245 3) The cursor position is expressed in the lower part of a screen as X coordinates and Y coordinates. 4) Test items other than the cursor position become effective only on this screen. [CONFIDENTIAL] 3-141 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 246 WinPE T&D screen. ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. 3-142 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 247: Dos T&D

    Devices to be tested and Test devices (Abbreviated names) CPU ： Central Processing Unit RAM ： Random access memory ROM ： Read only memory TIM ： Real Timer、Backup memory(128bytes) CRT ： Display unit [CONFIDENTIAL] 3-143 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 248 Tests and Diagnostics HDD ： Hard disk drive KB ： Keyboard FDD ： Floppy disk drive 3.35.1.2 Test program configuration This test program is configured as below: 3-144 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 249 Address uniqueness Random address/data Cross talk & peak shift Partial Read Write specified address Read specified address Sequential write W-R-C specified address REAL TIMER Real time Backup memory Real time carry [CONFIDENTIAL] 3-145 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 250: How To Start T&D

    3.35.2 How to start T&D 3.35.2.1 Diagnostics main menu Set the TOSHIBA Test & Diagnostic CD to the ODD drive and turn the power of the system If you select Freedos on the BOOT selection screen then the test program is loaded and the following test selection screen is displayed.
  • Page 251 1) FLLPPY DISK TEST The following message will appear Select the media mode and start track to be tested, then press Enter. [CONFIDENTIAL] 3-147 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 252 HDC status is described in section 3.20. Select 1 or 2. [1]: The detail status is not displayed. (Only pressing the [Enter] key is also considered valid.) [2]: The detail status is displayed. 3-148 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 253 When you select any subtest item, you are taken to the test mode described in the detail of each test function in section 4-6. Pressing the [Esc] key or selecting [99] returns to the test selection screen described in section 3-31-4-2-2T [CONFIDENTIAL] 3-149 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 254: Test Operating Procedure

    At this time, the following operation guide is displayed on the right side of the screen. [NO]: When an error occurs, the error status is displayed. The error counter is incremented by 1 and you are taken to the next test step. 3-150 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 255 3) Discontinuing a test If you press the [Ctrl] + [Alt] + [Break] keys during a test, the test is discontinued and the screen returns to the subtest menu described in section 3-31-4.2.3. [CONFIDENTIAL] 3-151 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 256: Error Code Status

    USB - OVER CURRENT ERROR USB - GET DESCR.ERROR(SECOND)' DISPLAY EE VRAM SIZE NOT SUPPORT FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED 3-152 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 257 HDD - DRIVE NOT READY HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR [CONFIDENTIAL] 3-153 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 258: Task Function

    8：C-Read ： USB Flash Memory Log Read 9：C-Write ： USB Flash Memory Log Writefs Note: Error logs can be saved to a FD or the USB flash memory with the name of *ERRORLOG.TXT.. 3-154 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 259 The following table indicates the test items. Test Name Sub test No. Memory 01（Conventional Memory） ‐ 02（Protected Mode） ‐ ‐ 04（Stress Test） Display 01（VRAM read / write for VGA） Real Timer 02（Backup memory） 01（Sequential read） [CONFIDENTIAL] 3-155 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 260 If you press the [Esc] key or select [9], the screen returns to the main menu described in section 4.2.1. 1) DUMP This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display. 3-156 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 261: Detail Of Each Test Function

    Write double words of the data to the initial address of the data in 64KB units and the initial address + 4, then read the written data byte by byte and compare the result with the original data. [CONFIDENTIAL] 3-157 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 262 2) Protected Mode This subtest writes constant data and address data (from 1MB to maximum MB), and reads the new data and compares the result with the original data. 3-158 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 263 : Sequential Read and Compare Step 3: Sequential Write (Fixed pattern 2 MMX version FFFFAAAA55550000h） : Sequential Read and Compare Step 5: JMP + Write (Address pattern 1) 0, 1/2 increment 1/4, 3/4 decrement [CONFIDENTIAL] 3-159 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 264 Step 7: JMP＋Write (Address pattern 2) 1/4. 3/4 increment 0, 1/2 decrement : JMP＋Read and Compare Step11: Dword Transfer ( Data is an 32-bit shift data) : Step 11 bit-reversed pattern 3-160 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 265 The 88 key (compatible with the 106 key) is not tested because this key operating in overseas mode uses the different character code table (Not for Japan model). [CONFIDENTIAL] 3-161 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 266 5) All dot on / off for LCD This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu. 3-162 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 267 3 mode) to test. It is because when FDD#1 becomes greater than FDD#2 in the 2FDD test, a correct data cannot be created because of insufficient test data amount. (the test data is created with the #1 sector size.) [CONFIDENTIAL] 3-163 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 268 IC1／IC0 ： Interrupt Code bits 00＝normal，01＝abnormal，10＝invalid CMD 11＝abnormal（FDD ready） SE ： Seek end EC ： Equipment check (track 0 is detected) NR ： Not ready HD ： Head address US1／US0 ： Unit select 3-164 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 269 DD ： Data error (data field) NC ： No cylinder SH ： Scan equal hit SN ： Scan not satisfied BC ： Bad cylinder MD ： Missing address mark (data field) [CONFIDENTIAL] 3-165 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 270 ‘ EB6DB6 ‘ 2 cylinder ‘ 149249 ‘ 3 cylinder ‘ 63B63B ‘ 4 cylinder ‘ 9C49C4 ‘ 5 cylinder ‘ 2DB6DB ‘ 6 cylinder ‘ D24924 ‘ 7 cylinder 3-166 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 271 Note: For the serial ATA, this message is not displayed correctly. HDC status = X X X X HDC error register (P – 1f7h) HDC status register (P – 1f1h) [CONFIDENTIAL] 3-167 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 272 DRQ（data request） 1: Data transfer being requested. 0: Not used 1: Data error occurrence （corrected data） 0: Not used IDX（index） 1: Index detection 0: Normal termination ERR（error） 1: End with error 3-168 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 273 - - - 0: Not used ABT（about） 1: Illegal command or command abort 0: Track 0 detection TK0（track zero） 1: Track 0 not detection (When recalibrated) 0 - - - [CONFIDENTIAL] 3-169 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 274 3) Real time carry Set the constant value as below and check carry of the timer. Month Date Year Hour Min. Sec. 12 - 31 - 2008 23 : 59 : 58 3-170 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 275: Maintenance (Winpe&Freedos) Test Program Supplementary Information

    Name of the second CPU mounted in PC CPU Clock1 Current Clock of CPU, Max Clock CPU Socket1 Name of CPU socket CPU Description1 Name of CPU processor, CPUID(Family, Model, Stepping) L2 Cache1 Second cache of CPU [CONFIDENTIAL] 3-171 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 276 Multitask is displayed. When performed in Sequential, Sequential is displayed. CPU Stress If CPU stress is applied, Yes is displayed. If not applied, No is displayed. Limit pass count The number of passes of a test specified. 3-172 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 277 * The current version does not support it. Over-all Displays the results of all of the tests. judgment ●indicates that the test is OK. ▲indicates that there is any problem in the test. [CONFIDENTIAL] 3-173 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 278: Outline

    Do not remove the CD containing this T&D test program or the USB memory during the test. This CD or this USB memory include an operational program for the test, if it is removed, the test cannot be continued and ends in an error. 3-174 [CONFIDENTIAL]) PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 279: Notices And Restrictions (Freedos)

    If the USB FDD drive or the floppy disk on the disk drive is removed during an FDD test, a time-out error occurs and then the program hangs up. Do not remove the FDD drive or the floppy disk during the FDD test. [CONFIDENTIAL] 3-175 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 280: Replacement Procedures

    Chapter 4 Replacement Procedures [CONFIDENTIAL]...
  • Page 281 4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 282 4 Replacement Procedures Chapter 4 Contents Overview........................4-1 Bridge media (SD Card/MultiMedia Card)/SIM card ..........4-10 4.2.1 Bridge media ....................4-10 4.2.2 SIM card......................4-11 Battery pack ......................4-13 Memory module....................... 4-18 SSD .......................... 4-20 RTC battery/LN board/3G card ................4-22 DC fan........................
  • Page 283 4 Replacement Procedures Figures Figure 4-1 Removing the Bridge media ................ 4-10 Figure 4-2 Removing the SIM card (1) ................. 4-11 Figure 4-3 Removing the SIM card (2) ................. 4-12 Figure 4-4 Removing the battery pack (1)..............4-14 Figure 4-5 Removing the battery pack (2)..............
  • Page 284 4 Replacement Procedures Figure 4-31 Removing the wireless LAN antenna/camera module (No-3G model)..4-66 Figure 4-32 Removing the hinge ..................4-81 PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 285 4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)

  • Page 286: Overview

    4.1 Overview 4 Replacement Procedures Replacement Procedures Overview CAUTION: The case and parts of this machine are delicate (thin) because this machine is lighter than a usual machine. Handle with care of installing/removing. In all cases when replacing the units, remove the 4.2 Bridge media/SIM card and 4.3 Battery pack.
  • Page 287 4 Replacement Procedures 4.1 Overview Please prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No COVER ASSY TOUCH PAD T-PAD BTN COV ASSY COVER ASSY FINGER SENSOR BOARD ASSY KEYBOARD UNIT INSULATOR KB Parts List ITEM...
  • Page 288 4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Parts List Manual NAME PART NAME ITEM No System board MOTHER BOARD ASSY MEMORY DDR3 1333 4GB Memory module MEMORY DDR3 1333 2GB WLAN+BT COMBO MODULE Wireless LAN card...
  • Page 289 Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.
  • Page 290 4.1 Overview 4 Replacement Procedures Before You Begin Take note of the following points before starting work. Always remove the AC adapter and battery pack before commencing any of the procedures. The procedure for removing the battery pack is described in section “4.2. Battery Pack”. 1.
  • Page 291 4 Replacement Procedures 4.1 Overview Disassembly Procedures Four main types of cable connector are used. • Pressure plate connector • Spring connector • Back flip connector • Normal pin connector For pressure plate connectors, slide the pressure plate holding tags on both sides of the plastic pressure plate on the connector and pull the cable out from the connector.
  • Page 292 4.1 Overview 4 Replacement Procedures Assembly Procedures After the computer has been disassembled and the part that caused the fault has been repaired or replaced, the computer must be reassembled. Take note of the following general points when assembling the computer. •...
  • Page 293 CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose. NOTE: Toshiba recommends that you use an electric screwdriver for quick and easy operations. • M2 (2mm) 0.167 N·m(1.7 kgf·cm) •...
  • Page 294 4.1 Overview 4 Replacement Procedures Grip Color Some screws have a colored grip area to help you determine the length of the screw. [Normal grip] • Even numbered length screws: Brown • Odd numbered length screws: White Grip area • Special length screw: Blue [Special grip] •...

  • Page 295: Bridge Media (Sd Card/Multimedia Card)/Sim Card

    4 Replacement Procedures 4.2 Bridge media (SD Card/MultiMedia Card)/SIM card Bridge media (SD Card/MultiMedia Card)/SIM card 4.2.1 Bridge media Removing the Bridge media To remove the Bridge media, follow the steps below and refer to Figure 4-1. CAUTION: Before you remove the Bridge media, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.

  • Page 296: Sim Card

    4.2 Bridge media (SD Card/MultiMedia Card)/SIM card 4 Replacement Procedures 4.2.2 SIM card Removing the SIM card To remove the SIM card, follow the steps below and refer to Figure 4-2 and 4-3. CAUTION: Insert or remove a SIM card in accordance with any instructions in the SIM card manual or the manuals of the computer system you are using.

  • Page 297: Sim Card

    4 Replacement Procedures 4.2 Bridge media (SD Card/MultiMedia Card)/SIM card 3. Take out the SIM card from the SIM tray. Metal connector SIM Card Figure 4-3 Removing the SIM card (2) Installing the SIM card To install the SIM card, follow the steps below and refer to Figure 4-2 and 4-3. 1.

  • Page 298: Battery Pack

    4.3 Battery pack 4 Replacement Procedures Battery pack Removing the Battery pack To remove the battery pack, confirm that the computer is shut down. Then follow the steps below and refer to Figure 4-4 and 4-5. CAUTION: When handling battery pack, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack.
  • Page 299 4 Replacement Procedures 4.3 Battery pack Bottom cap Base assembly Figure 4-4 Removing the battery pack (1) 4-14 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 300 4.3 Battery pack 4 Replacement Procedures 6. Disconnect the battery harness from the connector CN8110 on the system board. 7. Remove the following screws and the battery pack. • M2.5×5C ×6 (Described as “5” in the figure) FLAT HEAD screw CAUTION: When removing the battery pack, do not drop the screws on the computer.
  • Page 301 CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmental reasons, collect the spent battery packs. Use only batteries recommended by Toshiba for replacements. Handle the battery pack with care of followings: 1.
  • Page 302 4.3 Battery pack 4 Replacement Procedures 4. Set the base assembly to the cover assembly and secure them with the following screws. • M2.5×4B ×1 (Described as “4T” in the Figure 4-4) TORX screw • M2.5×4B ×11 (Described as “4” in the Figure 4-4) FLAT HEAD screw •...

  • Page 303: Memory Module

    4 Replacement Procedures 4.4 Memory module CAUTION: The battery pack must be removed, before removing all FRUs/parts after here. Memory module Removing the Memory module To remove the memory module, remove the battery pack. Then follow the steps below and refer to Figure 4-6.
  • Page 304 4.4 Memory module 4 Replacement Procedures Installing the Memory module To install the memory module, remove the battery pack. Then follow the steps below and refer to Figure 4-6. CAUTION: When installing the memory module, make sure the computer is powered off. Inserting a memory module with the power on might damage the module or the computer itself.

  • Page 305: Ssd

    4 Replacement Procedures 4.5 SSD CAUTION: Take care not to press on the top or bottom of the SSD. Pressure may cause data loss or damage to the device. Removing the SSD To remove the SSD, follow the steps below and refer to Figure 4-7. 1.
  • Page 306 4.5 SSD 4 Replacement Procedures Installing the SSD To install the SSD, follow the steps below and refer to Figure 4-7. 1. Insert the SSD to the connector CN1910 on the system board slantwise. 2. Push down the SSD and secure it with the following screws. •...

  • Page 307: Rtc Battery/Ln Board/3G Card

    4 Replacement Procedures 4.6 RTC battery/LN board/3G card RTC battery/LN board/3G card Removing the RTC battery/LN board/3G card To remove the RTC battery/LN board/3G card, follow the steps below and refer to Figure 4- 8 to 4-12. 1. Disconnect the LN board FPC from the connector CN9500 on system board and connector CN9600 on the LN board.
  • Page 308 4.6 RTC battery/LN board/3G card 4 Replacement Procedures 2. Disconnect the RTC battery harness from the connector CN9300 on the system board. 3. Open the insulator (INSU RTC BATT) and remove the RTC battery. CAUTION: Risk of explosion if RTC battery is replaced by an incorrect type. Dispose of used RTC batteries according to the laws and ordinances of your local authority.
  • Page 309 4 Replacement Procedures 4.6 RTC battery/LN board/3G card 4. Turn up the insulator (INSU W-LAN) and disconnect the wireless LAN antenna cables from the connectors on the wireless LAN card (gray cable from “Main” or “1” and black cable from “Sub” or “2”) using an antenna coaxial cable disconnector. 5.
  • Page 310 4.6 RTC battery/LN board/3G card 4 Replacement Procedures 8. Remove the gasket. 9. Remove the following screws, 3G card and LN board. • M2×3B ×3 S-THIN HEAD M2x3B S-THIN HEAD Gasket (WiMAX model only) LN board 3G card M2x3B S-THIN HEAD (3G model only) (3G model only) Figure 4-11 Removing the LN board (2)
  • Page 311 4 Replacement Procedures 4.6 RTC battery/LN board/3G card 10. Disconnect the 3G card from the connector CN2610 on the LN board. CN2610 3G card Figure 4-12 Removing the 3G card 4-26 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 312 4.6 RTC battery/LN board/3G card 4 Replacement Procedures Installing the RTC battery/LN board/3G card To install the RTC battery/LN board/3G card, follow the steps below and refer to Figure 4-8 to 4-12. 1. Connect the 3G card to the connector CN2610 on the LN board. 2.
  • Page 313 4 Replacement Procedures 4.6 RTC battery/LN board/3G card 3. Stick the gasket in place. 4. Turn up the insulators (INSU HNS HOLD and INSU HNS BH R) and arrange the harnesses in place. 5. Close the insulators (INSU HNS HOLD and INSU HNS BH R). 6.

  • Page 314: Dc Fan

    4.7 DC fan 4 Replacement Procedures DC fan Removing the DC fan To remove the DC fan, follow the steps below and refer to Figure 4-13. 1. Disconnect the fan harness from the connector CN3380 on the system board. 2. Remove the following screws securing the DC fan. •...
  • Page 315 4 Replacement Procedures 4.7 DC fan Installing the DC fan To install the DC fan, follow the steps below and refer to Figure 4-13. 1. Set the DC fan in place and secure it with the following screws. • M2.5×5C ×2 FLAT HEAD 2.

  • Page 316: Fin

    4.8 Fin 4 Replacement Procedures Removing the Fin To remove the fin, follow the steps below and refer to Figure 4-14. 1. Remove the following screws and fin. • M2×3.5C ×2 BIND NOTE: When removing the fin, be sure to remove the screws in the reverse order of the number marked on the fin.
  • Page 317 4 Replacement Procedures 4.8 Fin Installing the Fin To install the fin, follow the steps below and refer to Figure 4-14. 1. When silicon grease is already applied to the CPU, wipe them off with a cloth in advance. 2. Apply new grease (Shin-Etsu Chemical Co. X-23-7921-5) on the CPU using a special syringe as shown in the following figure.

  • Page 318: System Board/Wireless Lan Card

    4.9 System board/Wireless LAN card 4 Replacement Procedures System board/Wireless LAN card CAUTION: 1. If replacing with a new system board, update the DMI information as described in Chapter 3 “Test Program”. Also update with the latest BIOS and EC/KBC as described in Appendix G and in Appendix H. 2.
  • Page 319 4 Replacement Procedures 4.9 System board/Wireless LAN card Removing the System board/Wireless LAN card To remove the system board/wireless LAN card, follow the steps below and refer to Figure 4-15 to 4-16. 1. Peel off the glass tape. 2. Disconnect the KB BL flexible cable, KB flexible cable, TP board FFC, speaker harness and LCD harness from the connectors CN3241, CN3230, CN9550, CN6000 and CN5300 on the system board.
  • Page 320 4.9 System board/Wireless LAN card 4 Replacement Procedures 3. Take out the DC-IN harness from the slot of the cover assembly and disconnect it from the connector CN8800 on the system board. 4. Turn up the insulator (INSU W-LAN) and remove the following screw. •...
  • Page 321 4 Replacement Procedures 4.9 System board/Wireless LAN card Installing the System board/Wireless LAN card To install the system board/wireless LAN card, follow the steps below and refer to Figure 4- 15 to 4-16. 1. Connect the wireless LAN card to the connector CN2600 on the system board. 2.
  • Page 322 4.9 System board/Wireless LAN card 4 Replacement Procedures PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-37...
  • Page 323 4 Replacement Procedures 4.9 System board/Wireless LAN card 3. Turn up the insulator (INSU W-LAN) and secure the system board with the following screws. • M2×3B ×2 S-THIN HEAD 4. Connect the DC-IN harness to the connector CN8800 on the system board and set it to the slot of the cover assembly.

  • Page 324: Speaker

    4.10 Speaker 4 Replacement Procedures Replacement Procedures 4.10 Speaker Removing the Speaker To remove the speaker, follow the steps below and refer to Figure 4-17. 1. Peel off the glass tapes. 2. Turn up the insulators (INSU SPK HNS HLD and INSU COV TPAD) and release the speaker harness.
  • Page 325 4 Replacement Procedures 4.10 Speaker Installing the Speaker To install the speaker, follow the steps below and refer to Figure 4-17. 1. Set the speaker to the slots of the cover assembly. 2. Turn up the insulators (INSU SPK HNS HLD and INSU COV TPAD) and arrange the speaker harness in place.

  • Page 326: Touch Pad/Fingerprint Sensor Board

    4.11 Touch pad/Fingerprint sensor board 4 Replacement Procedures 4.11 Touch pad/Fingerprint sensor board Removing the Touch pad/Fingerprint sensor board To remove the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-18 to 4-21. 1. Disconnect the TP board FFC from the connector CN3380 on the TP board. 2.
  • Page 327 4 Replacement Procedures 4.11 Touch pad/Fingerprint sensor board 4. Release the latches and remove the touch pad and touch pad button cover adhered with the double-sided tape. NOTE: Do not reuse the removed touch pad and touch pad button cover. Be sure to use new touch pad and touch pad cover.
  • Page 328 4.11 Touch pad/Fingerprint sensor board 4 Replacement Procedures 5. Peel off the aluminum tape (AL TAPE) and peel off the fingerprint sensor board. NOTE: Do not reuse the removed fingerprint sensor board. Be sure to use a new fingerprint sensor board. In the models without the fingerprint sensor board, peel off the AL TAPE NONFINGER.
  • Page 329 4 Replacement Procedures 4.11 Touch pad/Fingerprint sensor board 6. Remove the following screws and slide the TP board to the arrow pointing. • M2×3B ×2 S-THIN HEAD M2x3B S-THIN HEAD TP board Hole Figure 4-21 Removing the touch pad/fingerprint sensor board (4) 4-44 [CONFIDENTIAL] PORTÉGÉ...
  • Page 330 4.11 Touch pad/Fingerprint sensor board 4 Replacement Procedures Installing the Touch pad/Fingerprint sensor board To install the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-18 to 4-21. 1. Slide the TP board to the hole of the cover assembly and secure it with the following screws.
  • Page 331 4 Replacement Procedures 4.11 Touch pad/Fingerprint sensor board 3. Peel off the separator of a new fingerprint sensor board. 4. Stick the fingerprint sensor board and aluminum tape (AL TAPE) in place. NOTE: Stick the aluminum tape (AL TAPE) as shown in the figure below. In the models without the fingerprint sensor board, stick the AL NONE FINGER to the cover assembly in place.
  • Page 332 4.11 Touch pad/Fingerprint sensor board 4 Replacement Procedures 5. Stick a new touch pad button cover to the cover assembly and peel off the separators of the touch pad button and cover assembly. NOTE: When setting the touch pad button cover, be sure to secure the latches in the order of the number marked on the figure below.

  • Page 333: Keyboard

    4 Replacement Procedures 4.12 Keyboard 4.12 Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-22. 1. Remove the aluminum tape (AL TAPE) from the back of the cover assembly. (Refer to the NOTE of the Page.4-50) 2.
  • Page 334 4.12 Keyboard 4 Replacement Procedures Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-22. 1. Stick a new insulator (INSU KB) on the cover assembly. 2. Peel off the separator of the insulator (INSU KB). NOTE: When sticking an INSU KB to COVER ASSY, refer to the following figure.
  • Page 335 4 Replacement Procedures 4.12 Keyboard 4. Stick the aluminum tape (AL TAPE) on the back of the cover assembly. NOTE: When sticking an AL TAPE, refer to the following figure. 4-50 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)

  • Page 336: Cover Assembly/Lcd Assembly

    4.13 Cover assembly/LCD assembly 4 Replacement Procedures 4.13 Cover assembly/LCD assembly Removing the Cover assembly/LCD assembly To remove the cover assembly/LCD assembly, follow the steps below and refer to Figure 4- 23 to 4-25. 1. Peel off the insulator (INSU ANT HLD) to release the wireless LAN antenna cable (black).(3G model only ) Insulator (INSU ANT HLD)
  • Page 337 4 Replacement Procedures 4.13 Cover assembly/LCD assembly 2. Release the latches and remove the hinge caps. 3. Remove the following screw and D SUB cover. • M2×3B ×1 S-THIN HEAD 4. Remove the following screws securing the cover assembly and LCD assembly. •...
  • Page 338 4.13 Cover assembly/LCD assembly 4 Replacement Procedures 5. Open the display 90 degrees and separate the LCD assembly and cover assembly. Cover assembly LCD assembly Figure 4-25 Removing the cover assembly/LCD assembly (3) PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-53...
  • Page 339 4 Replacement Procedures 4.13 Cover assembly/LCD assembly Installing the Cover assembly/LCD assembly To install the cover assembly/LCD assembly, follow the steps below and refer to Figure 4-23 to 4-25. 1. Set the LCD assembly to the cover assembly and secure them with following screws. •...

  • Page 340: Lcd

    4.14 LCD 4 Replacement Procedures 4.14 LCD Removing the LCD To remove the LCD, follow the steps below and refer to Figure 4-26 to 4-29. 1. Remove the LCD mask while releasing the latches (lower side first). LCD mask Figure 4-26 Removing the LCD mask PORTÉGÉ...
  • Page 341 4 Replacement Procedures 4.14 LCD 2. Peel the LCD from the LCD cover. NOTE: The LCD is fixed to the LCD cover with the both-sided tape. Peel the LCD from the LCD cover, described as followings: (1) Set the thin edge of the spatula to the rib of the LCD cover. (2) Insert the thin edge of the spatula between the LCD and LCD cover.
  • Page 342 4.14 LCD 4 Replacement Procedures 3. Turn up the insulators (INSU CABLE HLD L and INSU LCD HNS HLD) and remove the LCD from the LCD cover. LCD cover Insulator Figure 4-28 Removing the LCD (2) PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-57...
  • Page 343 4 Replacement Procedures 4.14 LCD 4. Turn up the tub portion of the LCD harness and disconnect the LCD harness from the connector on the LCD. LCD harness Connector Figure 4-29 Removing the LCD (3) 4-58 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 344 4.14 LCD 4 Replacement Procedures Installing the LCD To install the LCD, follow the steps below and refer to Figure 4-26 to 4-29. NOTE: When replacing the LCD with a new one, stick the INSU LCD BLIND to the LCD in place. 1.
  • Page 345 4 Replacement Procedures 4.14 LCD Arrange the harnesses as shown in the figure below. 4-60 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 346 4.14 LCD 4 Replacement Procedures 3. Fix the harnesses with the insulators (INSU CABLE HLD L and INSU LCD HNS HLD). 4. Set the LCD mask to the LCD cover while engaging the latches. NOTE: When replacing the LCD mask with a new one, stick the SQUARE CUSHION (Camera (VGA) model), INSU CAM HD (Camera (HD) model) or INSU CIRCLE (No-Camera model) to the LCD mask in place.
  • Page 347 4 Replacement Procedures 4.14 LCD When setting the LCD mask, be sure to secure the latches in the order of the number marked on the figure below. 4-62 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 348 4.14 LCD 4 Replacement Procedures NOTE: When replacing the LCD mask with a new one, stick the camera panel (Camera model) or LCD mask seal (No-Camera model) to the LCD mask in place. PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-63...

  • Page 349: Wireless Lan Antenna/3G Antenna/Camera Module

    4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module 4.15 Wireless LAN antenna/3G antenna/Camera module Removing the Wireless LAN antenna/Bluetooth antenna/3G antenna To remove the wireless LAN antenna/Bluetooth antenna/3G antenna, follow the steps below and refer to Figure 4-30 and 4-31. 1.
  • Page 350 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Insulator (INSU ANT LCD HLD) Insulator (INSU SQUARE) Camera module Insulator (INSU SQUARE) 3G antenna (black) Wireless LAN antenna (gray) Wireless LAN antenna (black) 3G antenna (gray) Camera harness Insulator (INSU ANT LCD HLD) Figure 4-30 Removing the wireless LAN antenna/3G antenna/camera module (3G model) PORTÉGÉ...
  • Page 351 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module Insulator (INSU ANT LCD HLD) Wireless LAN antenna (gray) Camera harness Camera module Wireless LAN antenna (black) Insulator (INSU ANT LCD HLD) Figure 4-31 Removing the wireless LAN antenna/camera module (No-3G model) 4-66 [CONFIDENTIAL] PORTÉGÉ...
  • Page 352 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No LCD COVER LCD COVER ASSY ASSY W-LAN ANTENNA WITH CABLE W-LAN ANTENNA WITH CABLE CAMERA MODULE CAMERA HARNESS...
  • Page 353 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module CAUTION: Replacing the antennas and camera with care of the followings: When sticking INSU ANT LCD HLD, refer to the following figure. 4-68 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 354 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures When sticking INSU CABLE HLD L, refer to the following figure. PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-69...
  • Page 355 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module When sticking INSU LCD HNS HLD, refer to the following figure. 4-70 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 356 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures When sticking GASKET, refer to the following figure. (Camera model) When arranging CAMERA HARNESS, refer to the following figure. (Camera model) PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-71...
  • Page 357 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module When sticking W-LAN antennas and 3G antennas, refer to the following figures. Wireless LAN (WiMAX) Model 4-72 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 358 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Wireless LAN and 3G Model PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-73...
  • Page 359 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module When sticking INSU SQUARE and GASKET, refer to the following figures. Wireless LAN and 3G Model 4-74 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 360 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Wireless LAN and 3G Model PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883) [CONFIDENTIAL] 4-75...
  • Page 361 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module When arranging the cables, refer to the following figure. 4-76 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 362 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE. Peel off the separator of the INSU CABLE HLD L and fix the antenna cables.
  • Page 363 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module Peel off the separator of the INSU LCD HNS HLD and fix the antenna cables. 4-78 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)
  • Page 364 4.15 Wireless LAN antenna/3G antenna/Camera module 4 Replacement Procedures Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE. Peel off the separator of the INSU CABLE HLD L and fix the antenna cables.
  • Page 365 4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module 4-80 [CONFIDENTIAL] PORTÉGÉ Z830/835/Satellite Z830 Maintenance Manual (960-883)

  • Page 366: Hinge

    4.16 Hinge 4 Replacement Procedures 4.16 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-32. 1. Remove the following screws securing the hinges. • M2.5×3.1B ×4 BIND 2. Remove the hinges (right and left) from the LCD cover. LCD cover M2.5x3.1B BIND M2.5x3.1B BIND...
  • Page 367 4 Replacement Procedures 4.16 Hinge Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-32. 1. Set the hinges (right and left) to the LCD cover, and secure them with the following screws. • M2.5×3.1B ×4 BIND 4-82...

  • Page 368: Appendices

    Appendices [CONFIDENTIAL]...
  • Page 369 Appendices App-ii [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 370: Appendix A Handling The Lcd Module

    CN8800 DC-IN connector (4-pin) ................11 C.16 CN8110 Battery connector (10-pin) ................ 11 C.17 CN9300 RTCVCC interface connector (3-pin) ............12 C.18 CN9500 FALZLN* board interface connector (76-pin) .......... 13 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] App-iii...

  • Page 371: Appendix E Key Layout

    Appendix F Wiring Diagrams ................... F-1 RGB Monitor Loopback Connector ................ F-1 LAN Loopback Connector ..................F-1 Appendix G BIOS rewrite Procedures ................G-1 Appendix H EC/KBC rewrite Procedures............... H-1 Appendix I Reliability ......................I-1 App-iv [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 372 Table C.11 CN5350 HDMI interface connector (20-pin) ............. 10 Table C.12 CN6000 Speaker interface connector (4-pin) ............ 10 Table C.13 J6051 Microphone connector (6-pin) ..............11 Table C.14 J6310 Headphone connector (6-pin) ..............11 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] App-v...
  • Page 373 Table D-5 Scan codes in overlay mode ................D-7 Table D-6 No.124 key scan code ..................D-7 Table D-7 No.126 key scan code ..................D-8 Table I-1 MTBF ........................ I-1 App-vi [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 374: Appendix A Handling The Lcd Module

    Appendix A Handling the LCD Module Appendices Appendix A Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module: 1.
  • Page 375 4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid. A-2  [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 376 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 377 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. A-4  [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 378 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 379 Appendices Appendix A Handling the LCD Module A-6  [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 380: Appendix B Board Layout

    Table B-2 System board (FALZSY*) connectors and ICs (back) ..........5 Table B-3 LAN/3G/USB 3.0 board (FALZLN*) connector (back) ..........7 Table B-4 Touch Pad/LED board (FALZTP*) connector (front/back) ........8 Table B-5 Finger sensor board (FULFS*) connector (front/back) ........... 9 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 381 Appendices Appendix B Board Layout B.1 System board (FALZSY*) Front View Figure B-1 System board (FALZSY*) layout (front) [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 382: Appendix B Board Layout

    Appendix B Board Layout Appendices Table B-1 System board (FALZSY*) connectors and ICs (front) Number Name PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL ]...

  • Page 383: System Board (Falzsy*) Back View

    Appendices Appendix B Board Layout B.2 System board (FALZSY*) Back View Figure B-2 System board (FALZSY*) layout (back) [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 384 FALZLN* board interface connector CN9540 WebCam interface connector CN9550 FALZTP* board interface connector CN3241 Keyboard Back Light interface connector IC1600 Cougar Point (chip set) IC5000 CN3110 It is debugging port for development only PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL ]...

  • Page 385: Lan/3G/Usb 3.0 Board (Falzln*) View

    Appendices Appendix B Board Layout B.3 LAN/3G/USB 3.0 board (FALZLN*) View: (front) (back) Figure B-3 LAN/3G/USB 3.0 board (FALZLN*) layout (front/back) [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 386 Table B-3 LAN/3G/USB 3.0 board (FALZLN*) connector (back) Number Name CN9600 System board interface connector CN2610 PCI-E Mini CARD (3G) interface connector IS2620 SIM board interface connector J4050 LAN(RJ45）interface connector CN4530 USB3.0 interface connector PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL ]...

  • Page 387: Touch Pad/Led Board (Falztp*) View

    Touch Pad/LED board (FALZTP*) layout (front/back) Figure B-4 Table B-4 Touch Pad/LED board (FALZTP*) connector (front/back) Number Name CN3240 Touch Pad interface connector CN9551 FULFS* board interface connector CN9650 System board interface connector [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 388: Finger Sensor Board (Fulfs*) View

    B.5 Finger sensor board (FULFS*) View (front) (back) Figure B-5 Finger sensor board (FULFS*) layout (front/back) Table B-5 Finger sensor board (FULFS*) connector (front/back) Number Name CN3650 System board interface connector PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL ]...
  • Page 389 Appendices Appendix B Board Layout B-10 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 390: Appendix C Pin Assignments

    CN9650 System board interface connector (22-pin) ................. 18 C.28 CN3240 Touch Pad interface connector (12-pin) ................18 C.29 CN9551 FULFS* board interface connector (6-pin) ................18 C.30 CN3650 FALZTP* board interface connector (6-pin) ................. 19 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 391 BDQS0-B1N BDQS0-B1P BDQ03-B1P BDQ04-B1P BDQ07-B1P BDQ00-B1P BDQ12-B1P BDQ09-B1P BDQ08-B1P BDQ13-B1P BDQS1-B1N BDQS1-B1P MSMRST-B1N BDQ10-B1P BDQ11-B1P BDQ14-B1P BDQ15-B1P BDQ16-B1P BDQ21-B1P BDQ20-B1P BDQ17-B1P BDQS2-B1N BDQS2-B1P BDQ19-B1P BDQ18-B1P BDQ23-B1P BDQ22-B1P BDQ25-B1P BDQ29-B1P BDQ28-B1P BDQ24-B1P [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 392: Appendix C Pin Assignments

    1R5-B1V 1R5-B1V XBCK0-B1P XBCK1-B1P XBCK0-B1N XBCK1-B1N 1R5-B1V 1R5-B1V BMA10-B1P BBS1-B1P BBS0-B1P BRAS-B1N 1R5-B1V 1R5-B1V BWE-B1N BCS0-B1N BCAS-B1N BODT0-B1P 1R5-B1V 1R5-B1V BMA13-B1P BODT1-B1P BCS1-B1N 1R5-B1V 1R5-B1V NC（TEST） MRVREF－B0V BDQ58-B1P BDQ62-B1P BDQ59-B1P BDQ63-B1P PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 393 BDQ50-B1P BDQS5-B1N BDQS5-B1P BDQ52-B1P BDQ49-B1P BDQ53-B1P BDQ48-B1P BDQ47-B1P BDQ42-B1P BDQ43-B1P BDQ46-B1P BDQS6-B1N BDQS6-B1P BDQ44-B1P BDQ41-B1P BDQ45-B1P BDQ40-B1P BDQ39-B1P BDQ34-B1P BDQ35-B1P BDQ38-B1P BDQS7-B1N BDQS7-B1P BDQ36-B1P BDQ37-B1P BDQ32-B1P BDQ33-B1P SMBDTA-P3P SMBCKA-P3P 0R75-P0V 0R75-P0V [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 394: Cn1910 Msata Ssd Interface Connector (52-Pin)

    Appendix C Pin Assignments Appendices CN1910 mSATA SSD interface connector (52-pin) Table C-2 meSATA SSD interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name ZSTRHD-P1P ZSTRHD-P1N ZSTTHD-P1N ZSTTHD-P1P PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 395: Is2130 Sd Card Interface Connector (12-Pin)

    Appendix C Pin Assignments IS2130 SD Card interface connector (12-pin) Table C-3 SD Card interface connector (12-pin) Pin No. Signal Name Pin No. Signal Name SDAT3-P3P SDCMD-P3P FMC-P3V SDCLK-P3P SDAT0-P3P SDAT1-P3P SDAT2-P3P SDCD-P3N SDWP-P3P [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 396: Cn2600 Pci-E Mini Card (Wireless Lan/Wimax/Bluetooth)Interface Connector (52-Pin)

    Pin No. Signal Name PEWAKE-E3N WLAN-E3V NC BTRFON-S3N WLXRQ-E3N XPEWL-P0N XPEWL-P0P WLRFON-S3N IC2601-4 / PLTRS3-E3N ZERWL-P1N WLAN-E3V ZERWL-P1P WLDET-P3N ZETWL-P1N ZETWL-P1P ZUSBWM-E3N ZUSBWM-E3P WLAN-E3V WLAN-E3V WMLED-E3P XCLCK1-E1P CLDAT1-E1P CLRST1-E3N BTRFON-S3N WLAN-E3V PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 397: Cn3230 Keyboard Interface Connector (30-Pin)

    Signal Name Pin No. Signal Name FAN-P5V FANG0-P3P FPWM0-P5P CN4610 USB interface connector (4-pin) Table C- 7 USB interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name USB0PS-E5V ZU2SAC-E3N ZU2SAC-E3P [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 398: Cn4611 Usb Interface Connector (4-Pin)

    Table C- 9 LCD interface connector (35-pin) Pin No. Signal Name Pin No. Signal Name PNL-P3V PNL-P3V TSCL-P3P TSDA-P3P ZITDA0-PYN ZITDA0-PYP ZITDA1-PYN ZITDA1-PYP ZITDA2-PYN ZITDA2-PYP XITXCA-PYN XITXCA-PYP BKLPWM-P3P BLEN-E3P PVT-EFV PVT-EFV PVT-EFV PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 399: Cn5400 Crt Interface Connector (15-Pin)

    XIDCLK-P3N IDBSCL-P3P IDBSDA-P3P CEC-S5V HPDETI-P3P C.12 CN6000 Speaker interface connector (4-pin) Table C- 12 Speaker interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name SPOTL-PXN SPOTL-PXP SPOTR-PXP SPOTR-PXN [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-10...

  • Page 400: J6051 Microphone Connector (6-Pin)

    Pin No. Signal Name ADPDC ADPDC C.16 CN8110 Battery connector (9-pin) Table C- 16 Battery connector (9-pin) Pin No. Signal Name Pin No. Signal Name BTMP1 Q8811-4pin PSCL-S5P PSDA-S5P DBT1OV-S5N Q8811-1pin PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-11...

  • Page 401: Cn9300 Rtcvcc Interface Connector (3-Pin)

    Appendices Appendix C Pin Assignments C.17 CN9300 RTCVCC interface connector (3-pin) Table C- 17 RTCVCC interface connector (3-pin) Pin No. Signal Name Pin No. Signal Name [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-12...

  • Page 402: Cn9500 Falzln* Board Interface Connector (76-Pin)

    3GRFON-S3N TMP3G-SXP TMP3G-GND MINDET-P3N 3GWAKE-S3N PEWAKE-E3N PLTRST-E3N US3SMI-E3N US3MDL-P3N RSMRS1-S3N ZUSHHG-E3P ZUSHHG-E3N ZUSSIM-E3P ZUSSIM-E3N ZUSBP1-P ZUSBP1-N XPEUS3-P0P XPEUS3-P0N ZETUS3-P ZETUS3-N ZERUS3-P1P ZERUS3-P1N XPELAN-P0P XPELAN-P0N ZETLAN-P ZETLAN-N ZERLAN-P1P ZERLAN-P1N SMLDAT-E3P SMLCLK-E3P PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-13...

  • Page 403: Cn9540 Webcam Interface Connector (6-Pin)

    ZUSBFS-E3P ZUSBFS-E3N C.21 CN3241 Keyboard Back Light interface connector (4-pin) Table C- 21 Keyboard Back Light interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name KBBKLT-P5V R3242-2 KBBLDT-P3N [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-14...

  • Page 404: Lan/3G/Usb 3.0 Board (Falzln*)

    ZUSBP1-E3P ZUSSIM-E3N ZUSSIM-E3P ZUSHHG-E3N ZUSHHG-E3P RSMRST-S3N US3MDL-P3N US3SMI-E3N PLTRST-E3N PEWAKE-E3N 3GWAKE-S3N MINDET-P3N TMP3G-GND TMP3G-SXP 3GRFON-S3N 3GLED-E3P GLCTRL-E3N 1R05-E1V 1R05-E1V 1R05-E1V LANXRQ-E3N US3XRQ-E3N LANVON-S3N PNLOFF-S3N US3OC-E3N AO-E3V US3ON-E3N 3GON-S3N AO-E5V AO-E5V PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-15...

  • Page 405: Cn2610 Pci-E Mini Card (3G) Interface Connector (52-Pin)

    Table C- 23 PCI-E Mini CARD(3G) interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name 3G-E3V 3GWAKE-Ｓ3N UIMPWR-E3V UIMDA-E3P UIMCL-E3P UIMRS-E3P 3GRFON-S3N 3G-E3V MINDET-P3N ZUSB3G-E3N ZUSB３G-E3P 3G-E3V 3G-E3V 3G-E3V [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-16...

  • Page 406: Cn4530 Usb3.0 Interface Connector (9-Pin)

    ZMDI3P-EYP ZMDI3N-EYN C.26 CN4530 USB3.0 interface connector (9-pin) Table C- 26 USB3.0 interface connector (9-pin) Pin No. Signal Name Pin No. Signal Name US3PS1-E5V ZU2DP1-E3N ZU2DP1-E3P ZU3RN1-E1N ZU3RP1-E1P ZU3TN1-E1N ZU3TP1-E1P PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-17...

  • Page 407: Touch Pad/Led Board (Falztp*)

    IPDDAT-P5P IPDCLK-P5 TPBTNR-P5N TPBTNL-P5N C.29 CN9551 FULFS* board interface connector (6-pin) Table C- 29 FULFS* board interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name ZUSBFS-E3P ZUSBFS-E3N FGSPON-S3N [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-18...

  • Page 408: Cn3650 Falztp* Board Interface Connector (6-Pin)

    Finger sensor board (FULFS*) C.30 CN3650 FALZTP* board interface connector (6-pin) Table C- 30 FALZTP* board interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name A-E3V FGSPON-S3N ZUSBFS-E3N ZUSBFS-E3P PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] C-19...
  • Page 409 Appendices Appendix C Pin Assignments [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) C-20...
  • Page 410 Appendix D Keyboard Scan/Character Codes Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 411 Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 412 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R)  Home   PgUp PgDn   PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...

  • Page 413: Appendix D Keyboard Scan/Character Codes

    5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. 7. * Refer to Table D-7, No. 126 key scan code. [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 414 With left Shift With right Shift Set 1 E0 AA ___________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 _________ E0 F0 59 E0 12 ____________ E0 59 PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 415 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D-4 Scan codes with Fn key Code set 1 Code set 2 Keytop Make Break Make Break CTRL LALT ARROW NUMERIC Scrl [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
  • Page 416 Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common Ctrl  Shift  Alt  PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 417 Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 418: Appendix E Key Layout

    Appendix E Key Layout Appendices Appendix E Key Layout United Kingdom (UK) Keyboard Figure E-1 UK keyboard United States (US) Keyboard Figure E-2 US keyboard PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 419 Appendices Appendix E Key Layout E-2 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 420: Appendix F Wiring Diagrams

    Appendix F Wiring diagrams Appendices Appendix F Wiring diagrams RGB Monitor Loopback Connector Figure F-1 RGB Monitor Loopback Connector LAN Loopback Connector Figure F-2 LAN Loopback Connector PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 421 Appendices Appendix F Wiring diagrams [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 422: Appendix Gbios Rewrite Procedures

    3. If you fail to rewrite BIOS, then when you next turn on the power, a message may be displayed that the contents of the BIOS have been erased. In this case, insert the BIOS rewriting disk and the BIOS will be rewritten. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 423 Appendices Appendix G BIOS rewrite procedures [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 424: Appendix Hec/Kbc Rewrite Procedures

    5. Turn on the power while holding down the Tab key. (Keep holding down the key until a beep sounds.) The EC/KBC rewriting starts. 6. When the EC/KBC rewrite is completed, the system is automatically turned off. PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 425 Appendices Appendix H EC/KBC rewrite procedures [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

  • Page 426: Appendix I Reliability

    Appendix I Reliability Appendices Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Time (hours) 5,784h 10-3G 5,664h PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]...
  • Page 427 Appendices Appendix I Reliability [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

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