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Troubleshooting & Maintenance
Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following
checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or black
/ white picture with BD / DVD
No sound or distorted sound
Picture freezes momentarily during
playback
Disc cannot be played back
SD Memory Card cannot be read
No return to start-up screen when
disc is removed
The unit does not respond to the
remote control
Buttons do not work or the unit stops
responding
The unit does not respond to some
operating commands during playback
The unit cannot read BD / DVD/ CD
Angle does not switch
Playback does not start when the title
is selected
42
manuals search engine
Solution
- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will
not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
- Connect this unit directly to the TV. If the composite audio / video cables are
connected to a VCR, pictures may be distorted due to the copyright protection
system.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in "Audio" menu.
- Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping from
center to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- The format of the card does not match that accepted by this unit or the card is not
compatible.
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
- Dew condensation may form inside the unit. Do not use this unit for at least a few
hours until its inside gets dry.
- Wipe the dirt off the disc or replace the disc.
- The angle cannot be switched for BD / DVD which do not contain multiple angles.
In some cases multiple angles are only recorded for specifi c scenes.
- Check the settings in "Parental" menu.
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