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Table of Contents
Troubleshooting
Related Manuals for IBM 22P7196 - ThinkPlus Portable 40 GB External Hard Drive
Summary of Contents for IBM 22P7196 - ThinkPlus Portable 40 GB External Hard Drive
- Page 1 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery User’s Guide...
- Page 3 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery User’s Guide...
- Page 4 Note: Before using this information and the product it supports, read the information in Appendix C, “Service and Support,” on page 19 and Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page 23. First Edition (May 2004) © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights –...
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Page 5: Table Of Contents
Contents Preface ....v Installation troubleshooting information . Uninstalling the software . Registering your option Backup troubleshooting information Backup operation is slow . Before you begin ..vii Scheduling dates on the 29th, 30th, or 31st . - Page 6 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 7: Preface
Preface ® This manual provides information on the IBM 40 GB USB 2.0 Hard Drive with ™ Rescue and Recovery . This manual is written for the installer and user of this equipment and contains the following information: v Chapter 1, “Hardware User’s Guide” contains instructions for installing and using the IBM 40 GB Hard Disk Drive with Rescue and Recovery. - Page 8 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 9: Before You Begin
Before you begin Be sure to review the following information before installing and using the IBM Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery. Attention Only use the cables that come with this option. You might damage the drive if you use a cable not included with the option package. - Page 10 viii Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 11: Chapter 1. Hardware User's Guide
Chapter 1. Hardware User’s Guide This chapter contains instructions for installing and using the IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery. Note: Before you install and use the IBM Portable 40GB USB 2.0 Hard Drive with Rescue and Recovery, be sure to read “Before you begin”... - Page 12 1. Attach the primary USB cable to the USB port 5 , as shown in Figure 1. 1 Power switch 2 Drive activity LED 3 Auxiliary power port 4 Power LED 5 USB port 6 Primary USB cable 7 Auxiliary power cable Figure 1.
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Page 13: Making Your Drive Bootable
and Recovery software,” on page 5. To install the Rescue and Recovery software, see “Rescue and Recovery installation” on page 6. If you do not intend to use the included Rescue and Recovery software, then your drive is ready to use, no additional software install is required. To disable the autolaunch, click Do not show this again in the lower-left hand corner of the browser window, disconnect the drive, and then reconnect the drive. - Page 14 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 15: Chapter 2. Installing And Using The Rescue And Recovery Software
Chapter 2. Installing and using the Rescue and Recovery software The IBM Rescue and Recovery with Rapid Restore product (hereafter called the Rescue and Recovery program) provides a number of features that can help you recover from a problem, even if you cannot start the Windows operating system. Main features include: v Full and incremental hard disk backup through the IBM Rescue and Recovery program. -
Page 16: Hard Disk Drive Configuration
IBM Rescue and Recovery is not compatible with Norton AntiVirus 2002 and 2003. You must use Norton AntiVirus Corporate Edition or Norton AntiVirus 2004 for virus scanning to work properly. Hard disk drive configuration IBM Rescue and Recovery with Rapid Restore software is not supported on the factory preloads for original equipment manufacturer (OEM) computers. -
Page 17: Creating Rescue And Recovery Media
Creating Rescue and Recovery media If you have a drive capable of writing to CDs or DVDs, or if you have an external USB hard disk drive, you can create bootable media that you can use to help recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your computerhard disk. -
Page 18: Accessing The Rescue And Recovery Workspace
Accessing the Rescue and Recovery workspace To access the Rescue and Recovery workspace, do one of the following: Method 1: 1. Shut down your computer. 2. Restart your computer and watch the screen carefully. 3. When you are prompted to press F11, press and release the F11 key. You must press and release the F11 key while the prompt is displayed. -
Page 19: Appendix A. Troubleshooting
Appendix A. Troubleshooting The following information might be helpful if you encounter trouble using the IBM Rescue and Recovery with Rapid Restore application. General troubleshooting information The following information might be helpful if you encounter trouble using the Rescue and Recovery with Rapid Restore software. v When new Windows users are created, the system must be rebooted before the new users can be backed up. -
Page 20: Scheduling Dates On The 29Th, 30Th, Or 31St
Running another program, such as an anti-virus program, while creating a backup image will adversely affect backup performance. Do not run any programs while creating a backup image. Run anti-virus programs before or after performing a backup operation. Notes: 1. Backups will take longer via USB 1.1. 2. -
Page 21: Power Management Troubleshooting Information
Power management troubleshooting information The following information might be helpful if you encounter trouble while using the Rescue and Recovery with Rapid Restore due to power management issues, such as standby, hibernate, and power loss. Rescue and Recovery with Rapid Restore will respond to a system request in the following manner: v When a backup or CD-R Archive is in progress. - Page 22 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 23: Appendix B. Glossary
Appendix B. Glossary Backup Backup is the process of copying disk information so that it is preserved in case of equipment failures or software and operating system corruptions. Base backup image Original sector-based backup image of the primary hard disk created during the Rapid Restore installation process. - Page 24 A specialized electronic circuit that serves as an interface between a device, such as a hard disk, and a computer. IDE and SCSI are examples of hard disk controllers. Cumulative backup A compressed incremental backup. The cumulative backup stores differential, or incremental, information as it relates to the base image and most recent backup.
- Page 25 Extended partition A type of partition that overcomes the limitation of four partitions per disk drive as one or more logical drives may be created within an extended partition. FAT file system The file system used by MS-DOS and adapted for Windows to store information on hard disks, which makes use of a file allocation table.
- Page 26 The information in the first sector of any hard disk or diskette that identifies how and where an operating system is located so that it can be booted (loaded) into the computer’s main storage or random access memory. The master boot record is also sometimes called the “partition sector”...
- Page 27 Pre-operating system mode The time between when a computer boots (starts up) and the operating system has not yet taken over control of the computer. Primary partition In Windows and MS-DOS operating systems, a hard disk can be divided into a maximum of four primary partitions;...
- Page 28 Utility A program that provides basic services or functions. Volume A subdivision of the space on a hard disk that is treated as though it were a separate physical unit, or a combination of physical disks treated as a single unit. A computer with only one hard disk can have a single volume, often called drive C:, or it can have several volumes, such as drive C:, drive D:, and drive E:.
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Page 29: Appendix C. Service And Support
Appendix C. Service and Support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. - Page 30 Country or Region Telephone Number Country or Region Telephone Number Africa +44 (0) 1475 555 055 Japan Desktop: 0120-887-870 v Overseas calls: 81-46-266-1084 ThinkPad: 0120-887-874 v Overseas calls: 81-46-266-1084 IntelliStation and xSeries: 81-46-266-1358 PC Software: 0120-558-695 v Overseas calls: 81-44-200-8666 Argentina 0800-666-0011 Luxembourg...
- Page 31 Country or Region Telephone Number Country or Region Telephone Number El Salvador 250-5696 Sweden 08-477 4420 Finland 09-459 69 60 Switzerland 058-333-0900 France 02 38 55 74 50 Taiwan 886-2-8723-9799 Germany 07032-1549 201 Thailand (66) 2-273-4000 Guatemala 335-8490 Turkey 00-800-446-32-041 Honduras Tegucigalpa &...
- Page 32 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 33: Appendix D. Ibm Statement Of Limited
Appendix D. IBM Statement of Limited Warranty Z125-4753-08 04/2004 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 - Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. - Page 34 assistance with "how-to" questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND. How to Obtain Warranty Service If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.
- Page 35 IBM, your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data.
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Page 36: Part 2 - Country-Unique Terms
Jurisdiction All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine. Part 2 - Country-unique Terms AMERICAS ARGENTINA Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires. - Page 37 URUGUAY Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court’s Jurisdiction. VENEZUELA Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
- Page 38 shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.
- Page 39 Any doubts concerning this Statement of Limited Warranty will be initially resolved between us in good faith and in accordance with the principle of mutual trust. MALAYSIA Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph is deleted.
- Page 40 THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland,...
- Page 41 competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English...
- Page 42 EUROPEAN UNION (EU) THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES: The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries. How to Obtain Warranty Service: The following is added to this section: To obtain warranty service from IBM in EU countries, see the telephone listing in Part 3 - Warranty Information.
- Page 43 and Licensed Internal Code (″LIC″). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA;...
- Page 44 GERMANY What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications. The following paragraphs are added to this section: The minimum warranty period for Machines is twelve months.
- Page 45 3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual damages for any one Default will not in any event exceed the greater of 1) EUR 125,000, or 2) 125% of the amount you paid for the Machine directly relating to the Default.
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Page 46: Part 3 - Warranty Information
2. special, indirect, or consequential loss; or 3. loss of profits, business, revenue, goodwill, or anticipated savings. Part 3 - Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service IBM provides. - Page 47 You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center.
- Page 48 Country or Region Telephone Number Country or Region Telephone Number Africa +44 (0) 1475 555 055 Japan Desktop: 0120-887-870 v Overseas calls: 81-46-266-1084 ThinkPad: 0120-887-874 v Overseas calls: 81-46-266-1084 IntelliStation and xSeries: 81-46-266-1358 PC Software: 0120-558-695 v Overseas calls: 81-44-200-8666 Argentina 0800-666-0011 Luxembourg...
- Page 49 Country or Region Telephone Number Country or Region Telephone Number El Salvador 250-5696 Sweden 08-477 4420 Finland 09-459 69 60 Switzerland 058-333-0900 France 02 38 55 74 50 Taiwan 886-2-8723-9799 Germany 07032-1549 201 Thailand (66) 2-273-4000 Guatemala 335-8490 Turkey 00-800-446-32-041 Honduras Tegucigalpa &...
- Page 50 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
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Page 51: Appendix E. Notices
Appendix E. Notices IBM may not offer the products, services, or features discussed in this document in all countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. -
Page 52: Trademarks
vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. - Page 53 New Orchard Road Armonk, NY 10504 Telephone: 1-919-543-2193 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformite a la reglementation d’Industrie Canada Cet appareil numérique de la classe B est conforme à...
- Page 54 This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
- Page 55 Japanese statement of compliance for products less than or equal to 20 A per phase Appendix E. Notices...
- Page 56 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery...
- Page 58 Part Number: 73P3317 Printed in USA (1P) P/N: 73P3317...