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USER MANUAL
Gaming Monitor
S27CG55* S32CG55*
(Singapore only: S27CG552EE / S32CG552EE)
(Saudi Arabia only: S27CG552EM / S32CG552EM)
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
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Summary of Contents for Samsung S27CG552EE
- Page 1 The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners.
- Page 2 Correct posture to use the product Connection Using an DP Cable Connecting to headphones or earphones Troubleshooting Guide Connecting the Power Requirements Before Contacting Samsung Tidying Up the Cables Preparations Customer Service Centre Product diagnosis (Screen issue) Setting Optimum Resolution...
- Page 3 Table of contents Specifications General Standard Signal Mode Table Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others FreeSync (for AMD graphics card)
- Page 4 Do not disconnect the power cord while the product is being used. This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with product has included important DC voltage: Rated voltage marked with literature concerning operation and this symbol is DC voltage.
- Page 5 ‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a • Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
- Page 6 ‒ Be sure to power off the product and disconnect the power cord when water or other foreign ‒ Contact Samsung Customer Service Centre for repairs. substances have entered the product. Then contact Samsung Customer Service Centre. • To move the product, first disconnect all the cables from it, including the power cord.
- Page 7 Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage • Do not hold the product upside-down or move it by holding the stand. burn-in or defective pixels. ‒ The product may fall and become damaged or cause an injury. ‒...
- Page 8 High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects.
- Page 9 Chapter 02 Preparations Installation Attaching the Stand ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck Hold the back of the product as shown in the figure.
- Page 10 Removing the Stand Precautions for moving the product ― Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down. • Hold the lower corners or edges of the • Do not directly apply pressure on the screen.
- Page 11 Checking the space around the product Adjusting the Product Tilt ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product.
- Page 12 If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a with your anti-theft locking device for details.
- Page 13 Control Panel Parts Description JOG Button Multi directional button that helps navigate. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without This LED is power status indicator. ― You can select the power LED operation to be enabled or disabled on the Power LED notice to improve quality.
- Page 14 Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Ports ― The functions available may vary depending on the product model. The colour and shape of parts may differ Before connecting the product, check the shapes of both ports of the supplied signal cables and the from what is shown.
- Page 15 Connecting and Using a PC Connection Using an DP Cable Select a connection method suitable for your PC. DP IN Connection Using the HDMI Cable HDMI IN ― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 m or below.
- Page 16 Tidying Up the Cables Connecting the Power HDMI IN DP IN SERVICE DC 19V Connect the power cord to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V port Connect the corresponding cables. Put both cables in the cable holder on the stand on the back of the product.
- Page 17 Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. ―...
- Page 18 Chapter 04 Menu Function Key Guide → ― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Game Description Refresh Rate...
- Page 19 Description Adaptive-Sync Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync can be operated when you use AMD's graphic card with supporting FreeSync solution.
- Page 20 Description Screen Size Select the best screen size and ratio. mode • Auto: Display the picture according to the aspect ratio of the input source. • Wide: Display the picture in full screen regardless of the aspect ratio of the input source. •...
- Page 21 Picture Description Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used. ― This menu is not available when Eye Saver Mode is enabled. ― Picture Mode is disabled when the input is an HDR signal. mode •...
- Page 22 Description Picture Mode mode When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has eleven picture settings (Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS, Sports, Original, Custom) that are preset at the factory. You can activate either Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS, Sports,...
- Page 23 Description Brightness You can adjust the general brightness of the picture. (Range: 0~50) A higher value will make the picture appear brighter. ― This menu is not available when Eye Saver Mode is enabled. Contrast Adjust the contrast between the objects and background. (Range: 0~50) A higher value will increase the contrast to make the object appear clearer.
- Page 24 Description Color Space Configure colour space settings to refine the spectrum of colours on your screen. Dynamic Brightness Automatically adjust the Brightness to provide the best possible screen contrast under the current conditions. ― This menu is not available when Eye Saver Mode is enabled.
- Page 25 Description Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation. TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as it met the requirements of TÜV Rheinland “Low Blue Light Content”...
- Page 26 OnScreen Display Description Language Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. ― It will not be applied to other functions on your PC. Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time. Display Time is a function to specify the time which you want the OSD menu to disappear.
- Page 27 Description Off Timer Plus Off Timer • Timer: Turn on Off Timer mode. • Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
- Page 28 Description DisplayPort Ver. Select your Displayport. ― Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. ― If the product (in DisplayPort mode) is displaying the message Check the cable connection and the settings of the source device. press the JOG button to display the Function Key Guide screen and then select →...
- Page 29 Update software using an update file on a USB device. Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device. Connect the USB device to the SERVICE port on the monitor.
- Page 30 Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website. (http://www.samsung.com) ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
- Page 31 Check the following. Customer Service Centre Caution ― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product.
- Page 32 Screen issue The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. The power LED is off. The screen will not turn on. Screen colour is inconsistent. Check that the power cord is connected properly. Change the Color settings.
- Page 33 Sound issue There is no sound. Re-check the condition of the connected headphone or earphone or adjust the volume. Check the volume. Check whether the volume of the product or the source device is set to mute. The volume is too low. Adjust the volume.
- Page 34 Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. ― The path to the settings depends on the installed OS. ― This function may not be supported depending on the model. How can I change the frequency? Set the frequency on your graphics card.
- Page 35 Chapter 07 Specifications General Model Name S27CG55* S32CG55* Size 68.4 cm 80.0 cm Display area 596.736 mm (H) x 335.664 mm (V) 697.344 mm (H) x 392.256 mm (V) Pixel Pitch 0.2331 mm (H) x 0.2331 mm (V) 0.2724 mm (H) x 0.2724 mm (V) Maximum Pixel Clock 640 MHz 640 MHz...
- Page 36 Open Source License Notice Open Source used in this product can be found on the following webpage (https://opensource. samsung.com). The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
- Page 37 Standard Signal Mode Table Model Name S27CG55* / S32CG55* Synchronization (PANEL Spec) Vertical Frequency 65 ~ 165 Hz (DisplayPort) 56 ~ 144 Hz (HDMI) Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI) 2560 x 1440 @ 165 Hz (DisplayPort) Maximum resolution If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted.
- Page 38 Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN VESA, 1152 x 864 67.500 75.000 108.000 VESA, 1280 x 720 45.000 60.000 74.250 VESA, 1280 x 800 49.702 59.810 83.500 VESA, 1280 x 1024 63.981 60.020 108.000...
- Page 39 • Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. • Remodeling or repairing the product by customer.
- Page 40 ― If you encounter any issues when using the function, contact the Samsung Service Centre. FreeSync (for AMD graphics card) ― If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic card.