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IBM 7198 Service Manual
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IBM 7198 Service Manual

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Type 7198 and 7199
Problem Determination and Services
Guide
IBM Confidential

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Summary of Contents for IBM 7198

  • Page 1 Type 7198 and 7199 Problem Determination and Services Guide IBM Confidential...
  • Page 3 Type 7198 and 7199 Problem Determination and Services Guide IBM Confidential...
  • Page 4 Before using this information and the product it supports, read the information in “Notices” on page 53. Second Edition (May 2013) This edition applies to Type 7198 and 7199 and to Type 2426 appliances until otherwise indicated in new editions. © Copyright IBM Corporation 2011, 2013.

  • Page 5: Table Of Contents

    . 31 Labels . . xii High-level procedure . . 31 Replacing an expansion card on Type 7198 appliances . . 32 Chapter 1. Learning the appliance . . . 1 Replacing an expansion card on Type 7199 Identifying components.
  • Page 6 IBM Confidential Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 7: Safety

    Avant d'installer ce produit, lisez les consignes de sécurité. German Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Greek Hebrew Hungarian Italian Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Japanese Korean Macedonian © Copyright IBM Corp. 2011, 2013...

  • Page 8: Guidelines For Servicing Electrical Equipment

    Never assume that power has been disconnected from a circuit. Check it to make sure that it has been disconnected. v If you have to work on equipment that has exposed electrical circuits, observe the following precautions: Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 9: Inspecting For Unsafe Conditions

    Use good judgment to identify potential unsafe conditions that might be caused by attachment of non-IBM features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

  • Page 10: Safety Statements

    IBM Confidential Safety statements The safety statements in this section apply to the Type 7198 and 7199 appliances. These statements are duplicate statements from the IBM Systems Safety Notices document. However, the IBM Systems Safety Notices document provides the complete list of all the safety notices for IBM Systems Software.

  • Page 11: Caution Notices

    Do not repair or disassemble. Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call.
  • Page 12 Attempting to move the drawer partially or completely out of the rack might cause the rack to become unstable or cause the drawer to fall out of the rack. (R001 part 2 of 2) Type 7198 and 7199: Problem Determination and Services Guide...
  • Page 13 IBM Confidential CAUTION: Removing components from the upper positions in the rack cabinet improves rack stability during relocation. Follow these general guidelines whenever you relocate a populated rack cabinet within a room or building: v Reduce the weight of the rack cabinet by removing equipment starting at the top of the rack cabinet.

  • Page 14: Labels

    Rack-mounted devices are not to be used as shelves or work spaces. (L002) DANGER Multiple power cords. The product might be equipped with multiple power cords. To remove all hazardous voltages, disconnect all power cords. (L003) CAUTION: Hazardous moving parts nearby. (L008) Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 15: Chapter 1. Learning The Appliance

    IBM Confidential Chapter 1. Learning the appliance Identifying components The Type 7198 and 7199 appliance is available in the following models: ® ® v IBM WebSphere DataPower Service Gateway XG45 v IBM WebSphere DataPower Cast Iron XH40 v IBM WebSphere DataPower Cast Iron XH40 Enterprise...

  • Page 16: Rear View

    Figure 3 on page 3 shows the modules and LEDs. The fan and power modules are on rear of the Type 7198 appliance. Figure 4 on page 3 shows the modules and LEDs. The fan and power modules are on rear of the Type 7199 appliance. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 17: Parts Lists

    Power supply module 2 Parts lists The Type 7198 and 7199 appliance includes two of three types of replacement parts: Tier 1 customer replaceable unit (CRU) and field replaceable unit (FRU). However, replacement parts for other IBM machine types can be any of the...

  • Page 18: Part Numbers For Cru And Fru Parts In The Appliance

    Replacement of a Tier 2 CRU can be installed by you or can be installed at your request by an IBM representative for no charge if still under warranty. If installed by an IBM representative after your warranty has expired, you will be charged for the installation.

  • Page 19: Part Numbers For Appliances

    Description Type 97Y1005 2426-32X (formerly 7198-32X) - Service Gateway XG45 97Y1008 2426-33X (formerly 7198-32X) - Service Gateway XG45 with 97Y0434 7198-8CX - Cast Iron XH40 97Y0436 7198-8FX - Cast Iron XH40 Enterprise 97Y0993 2426-42X (formerly 7199-42X) - Integration Appliance XI52...

  • Page 20: Tools Needed

    You will use the #1 Phillips screwdriver for all other screws on components inside the appliance You will use the metric 2 mm hex screwdriver for the screws that secure the cover of the appliance. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 21: Chapter 2. Diagnostic Tools

    DataPower B2B Appliance XB62 with HSM Using the diagnostic self-test The Type 7198 and 7199 appliances provides a boot-time diagnostic self-test to help you test hardware components. Note: Only use the diagnostic self-test when directed by IBM Support to help confirm a potential hardware problem with the appliance.

  • Page 22: Testing The Hardware From The Command Line

    To test the hardware from the configuration, enter the following commands: # configure terminal (config)# test hardware Depending on the state of the hardware, the command produces output that shows the status of each component: v success v warning v failure Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 23: Diagnostics For Datapower Xc10 And Workload Deployer

    These tools are available on the appliances in Table 6. Table 6. XC10 and Workload Deployer appliances machine type, model type Machine type, model type Description 7199-72X IBM Workload Deployer 7199–92X DataPower XC10 Viewing status providers for sensors The DataPower appliance provides the following sensors status providers:...
  • Page 24 From the command line, enter status raidphystatus. Intrusion status Provides truth values for the intrusion switch. From the command line, enter status intrusion. Battery status Provides information on the batteries. From the command line, enter status battery. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 25: Chapter 3. Common Tasks

    Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.

  • Page 26: Turning On The Appliance

    (config system)# detect-intrusion disable Enabling intrusion detection If the customer enabled intrusion detection and did not disable it before the IBM service representative opens the chassis, the appliance boots in Fail Safe mode. The Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 27: Intrusion Detection On The Datapower Xc10 And Workload Deployer Appliances

    Depending on the machine type, there is a different number of hex screws that secure the cover to the appliance. v Type 7198 appliances have 4 hex screws: 2 at the rear, and 2 at the front. v Type 7199 appliances have 2 hex screws: 2 at the rear.

  • Page 28: Replacing The Cover

    4. Slide the appliance back into the rack. Returning parts To return an appliance or component: 1. Pack carefully using the packaging materials from the replacement part. 2. Return the part to IBM. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 29: Chapter 4. Removing And Replacing Cru Parts

    IBM Confidential Chapter 4. Removing and replacing CRU parts Replacement of Tier 1 CRU parts is your responsibility. If an IBM representative installs a Tier 1 CRU part at your request, you will be charged for the installation. Use the following hardware maintenance procedures to remove and replace a CRU part when directed by IBM Support: v “Replacing a fan module”...

  • Page 30: Replacing A Fan Module

    Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 31 2. Unplug all power cords. 3. Unscrew the thumbscrews on the fan module. 4. Remove the fan module, as illustrated in Figure 7 (Type 7198) or Figure 8 (Type 7199). Figure 7. Removing a Type 7198 fan module Figure 8.

  • Page 32: Replacing A Power Supply Module

    Firmly grip the handle A of the failed module while pressing the orange release latch B toward the handle, and hold the release latch in this position, as shown in Figure 9 (Type 7198) or Figure 10 on page 19 (Type 7199).
  • Page 33 The power supply LED is illuminated in green. v The fault LED is not illuminated. After verifying that the replacement module is working, return the part to IBM. For details, see “Returning parts” on page 14. Chapter 4. Removing and replacing CRU parts...

  • Page 34: Replacing A Hard Disk Drive Module

    Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 35 Locking control. To unlock, move left. To lock, move right. Activity LED Fault LED. Nonfunctional on Type 7198 appliances. To replace the hard disk drive module: 1. If the appliance is not turned off, perform a graceful shutdown by pressing the power button on the front of the chassis.
  • Page 36 The fault LED light on the front of the chassis is not illuminated. After verifying that the replacement module is working, return the part to IBM. For details, see “Returning parts” on page 14. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 37: Replacing An Ethernet Module

    Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 38 Turn on the appliance by pressing the power button located on the front of the appliance. v Verify that the power LED is illuminated. After replacing the module, you can verify that the new module is working if: Type 7198 and 7199: Problem Determination and Services Guide...
  • Page 39 The fault LED light is not illuminated. If you are replacing a failed Ethernet module, verify that the replacement module is working and return the failed part to IBM. See “Returning parts” on page 14 for details on returning parts to IBM.

  • Page 40: Removing An Sfp Transceiver

    Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 41 IBM Confidential v Pull downward on the blue latch on the front of the transceiver, as shown in Figure 14. v Pull the transceiver out by pulling forward the blue latch. Figure 14. Removing the SFP transceiver Chapter 4. Removing and replacing CRU parts...
  • Page 42 IBM Confidential Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 43: Chapter 5. Replacing Fru Parts

    IBM Confidential Chapter 5. Replacing FRU parts Replacement for FRU parts is the responsibility of an IBM representative. Use the following hardware maintenance procedures to replace a FRU part: v “Replacing batteries” v “Replacing expansion cards” on page 31 v “Replacing the RAID controller and battery” on page 41 Replacing batteries Batteries must be replaced by a trained service technician.

  • Page 44: Replacing The Raid Backup Battery

    Do not repair or disassemble. Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call.

  • Page 45: Replacing Expansion Cards

    Before performing maintenance, the customer might want to disable intrusion detection. For details, see “Disabling intrusion detection” on page 12. To remove and replace a FRU expansion card, the IBM service representative needs to perform the following tasks: Chapter 5. Replacing FRU parts...

  • Page 46: Replacing An Expansion Card On Type 7198 Appliances

    Figure 18. Location of expansion card To remove and replace a FRU expansion card on Type 7198 appliances: 1. Remove the 3 screws that secure the black faceplate of the expansion card assembly to the front of the chassis, and set aside. See Figure 19 on page 33.
  • Page 47 IBM Confidential Figure 19. Location of screws for the faceplate 2. Loosen the 3 captive screws that secure the expansion card assembly in the chassis. See Figure 20. Figure 20. Location of captive screws 3. Remove the assembly. a. Firmly grasp the faceplate and the back of the riser. See Figure 21 on page...

  • Page 48: Replacing An Expansion Card On Type 7199 Appliances

    To replace the expansion card, first take the card cage out of the appliance. There are 5 Phillips screws and 2 thumb screws. 1. Locate the card cage. See Figure 22 on page 35. Type 7198 and 7199: Problem Determination and Services Guide...
  • Page 49 IBM Confidential Figure 22. Location of the card cage 2. With a Phillips screwdriver, remove the screw holding the right slide rail ear. See Figure 23. Figure 23. Screw that secures the slide rail ear 3. Remove the screw that is exposed now that the right slide rail ear is removed.
  • Page 50 See Figure 26. Figure 26. Screw that secures the card cage to the hard disk drive module 6. Loosen the 2 thumb screws on the handles. See Figure 27 on page 37. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 51: Removing The Cover

    IBM Confidential Figure 27. Thumb screws 7. Holding the handles, pull the cage straight up to lift it out. See Figure 28. Figure 28. The card cage Removing the cage cover The expansion card is in the card cage. To replace it, remove the cover from the cage.
  • Page 52 2. Remove the 2 screws from the top and bottom of the card bracket. See Figure 30. Figure 30. Card bracket screws 3. Remove 1 screw that secures the cage cover to the black faceplate. See Figure 31 on page 39. Type 7198 and 7199: Problem Determination and Services Guide...
  • Page 53 IBM Confidential Figure 31. Cage cover front screw 4. Remove 3 screws along the top edge of the cage cover opposite the cage handles. See Figure 32. Figure 32. Cage cover top screws 5. Remove 1 screw from the back of the cage cover. See Figure 33 on page 40.
  • Page 54 Secure the 3 screws at the top edge of the cage cover opposite the cage handles. c. Secure 1 screw that holds the cage cover to the black faceplate. 3. Secure the card front bracket with 2 screws. Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 55: Replacing The Raid Controller And Battery

    Before performing maintenance, the customer might want to disable intrusion detection. For details, see “Disabling intrusion detection” on page 12. To remove and replace the RAID controller FRU, the IBM service representative needs to perform the following tasks: 1. “Turning off the appliance” on page 11 2.
  • Page 56 Figure 36. RAID internal SAS cable 3. With the #1 Phillips screwdriver, remove the 2 screws securing the RAID controller, and set the screws aside. See Figure 37 on page 43. Type 7198 and 7199: Problem Determination and Services Guide...
  • Page 57 IBM Confidential Figure 37. RAID controller screws 4. Carefully grasp the controller by the corners and pull it out of the slot. 5. With a #0 Phillips screwdriver, remove the 3 screws that secure the battery controller card to the RAID BBU.
  • Page 58 IBM Confidential Figure 38. RAID internal SAS cable Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 59: Chapter 6. Replacing An Appliance

    IBM Confidential Chapter 6. Replacing an appliance The appliance FRU includes a Type 7198 and 7199 appliance of the correct model type. The appliance FRU must be replaced by a trained service technician. Before starting, you need: v A Type 7198 and 7199 appliance FRU part of the correct model type: –...

  • Page 60: Removing The Defective Appliance From The Rack

    DataPower information center. Removing the defective appliance from the rack CAUTION: Type 7198: This part or unit is heavy but has a weight smaller than 18 kg (39.7 lb). Use care when lifting, removing, or installing this part or unit. (C008) CAUTION: Type 7199: The weight of this part or unit is between 18 and 32 kg (39.7 and 70.5...

  • Page 61: Moving The Hsm Card

    A replacement appliance does not contain the HSM card. During the replacement procedure, you must move the HSM card from the defective appliance to the replacement appliance. The following appliance can contain an HSM card: v 7198-32X v 7199-42X v 7199-62X...

  • Page 62: Moving The Hard Disk Drive Modules

    When replacing your appliance: 1. Locate the defective appliance. The serial number of the defective appliance should match the serial number that you reported to IBM. The serial number is located: v On the front panel of the appliance in the upper-left corner beside the LCD...

  • Page 63: Installing The Appliance On The Slide Rails

    PART NUMBER 19P5941 ATTENTION: A Repair ID tag maintains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service. Mail in exchange requires the completion and securing a Repair ID tag (part number 19P5941) to the replacement unit.

  • Page 64: Validating The Replacement Appliance

    For information about the diagnostics self-test utility, see “Using the diagnostic self-test” on page 7. v For information about the test hardware command, see “Testing the hardware from the command line” on page 8. Run a hardware inventory: Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 65: Validation On The Websphere Datapower Xc10 Appliance And Ibm Workload Deployer

    7199 Recovery Team. Validation on the WebSphere DataPower XC10 Appliance and IBM Workload Deployer To validate the replacement appliance, ensure that the fault LED is not amber. When this LED is illuminated, the appliance has detected a critical error condition.
  • Page 66 IBM Confidential Type 7198 and 7199: Problem Determination and Services Guide...

  • Page 67: Notices

    Consult your local IBM representative for information about the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 68: Industry Canada Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 69: Japanese Voluntary Control Council For Interference (Vcci) Statement

    IBM Confidential Japanese Voluntary Control Council for Interference (VCCI) statement The following is a summary of the VCCI Japanese statement in the box above. This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.

  • Page 70: Russian Class A Warning Statement

    ( ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information”...
  • Page 72 IBM Confidential Printed in USA...

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7199

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