1.3
Service and support
1.3.1
Siemens Industry Online Support on the Web
Important product information is available through Siemens Industry Online Support using the
following options:
• Website: SIOS (https://support.industry.siemens.com/cs/ww/en/)
• App Industry Online Support (for Apple iOS and Android)
Content of Siemens Online Support
• Product support
• Global forum for information and best practice sharing between users and specialists
• Local contact persons via the contact person database (→ Contact)
• Product information
• FAQs (frequently asked questions)
• Application examples
• Manuals
• Downloads
• Compatibility tool
• Newsletter with product selection
• Catalogs/brochures
• Certificates
For products with QR code, the manual and certificate can be directly called.
1.3.2
Spare parts services
Description
The online spare part service "Spares on Web" offers certain spare parts for the product:
• Website: SOW address (https://www.sow.siemens.com).
SIMOTICS S-1FT2 synchronous motors for SINAMICS S120
Operating Instructions, 12/2023, A5E50610821B AF
Introduction
1.3 Service and support
11