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Sony SRS-XB23 User Manual
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Sony SRS-XB23 User Manual

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User Manual of Product 1:
Sony SRS-XB23 - Super-Portable, Powerful and Durable,
Waterproof, Wireless Bluetooth Speaker with EXTRA BASS –
Black
User Manual of Product 2:
Sony WH-CH510 Wireless Bluetooth Headphones with Mic, 35
Hours Battery Life with Quick Charge, On-ear Style,
Hands-Free Call, Voice Assistant - Black

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Summary of Contents for Sony SRS-XB23

  • Page 1 User Manual of Product 1: Sony SRS-XB23 - Super-Portable, Powerful and Durable, Waterproof, Wireless Bluetooth Speaker with EXTRA BASS – Black User Manual of Product 2: Sony WH-CH510 Wireless Bluetooth Headphones with Mic, 35 Hours Battery Life with Quick Charge, On-ear Style,...
  • Page 2 Android iPhone SRS-XB23 SRS-XB23 5-012-961-11(1) 2020 Sony Corporation Printed in China / Imprimé en Chine...
  • Page 3 https://rd1.sony.net/help/speaker/srs-xb23/h_zz/...

  • Page 4: Getting Started

    Help Guide Wireless Stereo Headset WH-CH510 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts About the indicator Power/Charging...

  • Page 5: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS devices) Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Windows 8.1)

  • Page 6: Troubleshooting

    Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google app) Using the voice assist function (Siri) Important information Precautions Trademarks...
  • Page 7 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 8: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 9 Use it as a rough estimate.) / “Battery fully charged” When the remaining battery charge is low: “Low battery, please recharge headset” When automatically turning off due to low battery: “Please recharge headset. Power off” 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 10: Checking The Package Contents

    After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WH-CH510 Location and function of parts Headband (left) mark Left unit Tactile dot There is a tactile dot on the left unit. Slider Slide to adjust the length of the headband. (right) mark Right unit + (volume +)/ (next) button There is a tactile dot on the + button.
  • Page 12 Related Topic About the indicator Checking the remaining battery charge 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 13: Bluetooth Function

    Help Guide Wireless Stereo Headset WH-CH510 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
  • Page 14 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 15: Charging The Headset

    Help Guide Wireless Stereo Headset WH-CH510 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. The indicator (red) of the headset lights up.
  • Page 16 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 17: Bluetooth Connection

    About 90 minutes of music playback is possible after 10 minutes charging. Communication time: Max. 30 hours Standby time: Max. 200 hours Note Usage hours may be different depending on the conditions of use. Related Topic Supported codecs 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 18: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WH-CH510 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged”...
  • Page 19 The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 20: Turning On The Headset

    Help Guide Wireless Stereo Headset WH-CH510 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 21 Help Guide Wireless Stereo Headset WH-CH510 Turning off the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 22 Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 23: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Android smartphone is placed within 1 m (3 feet) of the headset.
  • Page 24 Touch [WH-CH510]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”.
  • Page 25 Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 26 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance say, “Power on”.
  • Page 27 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 28: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The iPhone is placed within 1 m (3 feet) of the headset.
  • Page 29 Touch the switch to turn on the Bluetooth function. Touch [WH-CH510]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”.
  • Page 30 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 31 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance say, “Power on”.
  • Page 32 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 33: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • Page 34 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH-CH510]. Click [Pair]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 35 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 36 Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • Page 37 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-CH510], then select [Pair].
  • Page 38 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 39: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • Page 40 Select [WH-CH510], then click [Next]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 7)”.
  • Page 41 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 42 Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following:...
  • Page 43 Wake the computer up if the computer is on standby (sleep) or hibernation mode. Register the headset using the computer. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Select [WH-CH510] from the Bluetooth screen and click [Connect]. If Passkey (*) input is required, input “0000”.
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 45 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 46 If [WH-CH510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 47 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 48 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 49 Right-click [WH-CH510]. If [WH-CH510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 50 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 51 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 52 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 53 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 54 Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 55 Click [WH-CH510] on the Bluetooth screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. Click the speaker icon in the upper right part of the screen and select [WH-CH510]. Now you are ready to enjoy music playback on your computer.
  • Page 56 For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 57 Help Guide Wireless Stereo Headset WH-CH510 Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Bluetooth device is placed within 1 m (3 feet) of the headset.
  • Page 58 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 59: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset WH-CH510 Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance say, “Power on”.
  • Page 60 Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 61 If the smartphone or mobile phone was connected with the headset last time, an HFP or HSP connection is automatically established when the headset is turned on, and in some cases an A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 62 Help Guide Wireless Stereo Headset WH-CH510 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using 2 smartphones to use one for listening to music and the other for making phone calls, set up to connect to only one function by operating the smartphone.
  • Page 63 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 64 Help Guide Wireless Stereo Headset WH-CH510 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using a smartphone and an iPhone to use one for listening to music and the other for making phone calls, change the settings on the smartphone so that only one of the functions is connected.
  • Page 65 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with “Media audio” (A2DP). Related Topic Checking the remaining battery charge 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 66 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 67 Help Guide Wireless Stereo Headset WH-CH510 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection. A2DP（Advanced Audio Distribution Profile）...
  • Page 68 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 69 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 70 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 71: Supported Codecs

    SBC is the standard audio coding technology used in Bluetooth devices. All Bluetooth devices support SBC. This is an abbreviation for Advanced Audio Coding. AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 72: Receiving A Call

    Help Guide Wireless Stereo Headset WH-CH510 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone.
  • Page 73 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 74: Making A Call

    Help Guide Wireless Stereo Headset WH-CH510 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone.
  • Page 75 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 76 Help Guide Wireless Stereo Headset WH-CH510 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Page 77 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 78 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 79: Using The Voice Assist Function (Google App)

    Help Guide Wireless Stereo Headset WH-CH510 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps &...
  • Page 80 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 81: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset WH-CH510 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example.
  • Page 82 Be careful because the headset will turn off when you press and hold the (play/call) button. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 83: Other Notes

    The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in...
  • Page 84 When the outside of the unit is dirty, clean it by wiping with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 85 Google, Android and Google Play are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 86: Customer Support Websites

    Help Guide Wireless Stereo Headset WH-CH510 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 87: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 88 Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 89 Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is on standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 90: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 91 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 92 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 93 If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 94: Low Sound Level

    Help Guide Wireless Stereo Headset WH-CH510 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 95 (play) button on the headset once during playback. Or use the computer to establish an A2DP connection. For information on how to establish it on your computer, refer to the operating instructions supplied with the computer. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 96 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 97: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 98 If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 99: Distorted Sound

    Help Guide Wireless Stereo Headset WH-CH510 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 100 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 101 Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 102 If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 103 Help Guide Wireless Stereo Headset WH-CH510 Low voice from callers Turn up the volume of the headset and the connected device. 5-004-978-11(1) Copyright 2019 Sony Corporation...

  • Page 104: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the USB Type-C cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-004-978-11(1) Copyright 2019 Sony Corporation...
  • Page 105 In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 5-004-978-11(1) Copyright 2019 Sony Corporation...

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