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Dell Vostro 3591 Service Manual

Dell Vostro 3591 Service Manual

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Dell Vostro 3591 (With optical drive)
Service Manual
Regulatory Model: P75F
Regulatory Type: PP75F013

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Summary of Contents for Dell Vostro 3591

  • Page 1 Dell Vostro 3591 (With optical drive) Service Manual Regulatory Model: P75F Regulatory Type: PP75F013...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................ 7 Transporting sensitive components..........................8 After working inside your computer..........................8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................
  • Page 4 Heat sink....................................36 Removing the heatsink..............................36 Installing the heatsink..............................37 Removing the heatsink..............................37 Installing the heatsink..............................38 Speakers....................................39 Removing the speakers..............................39 Installing the speakers..............................40 IO board....................................41 Removing the IO board..............................41 Installing the IO board..............................43 Touchpad....................................44 Removing the touch pad assembly..........................44 Installing the touch pad assembly..........................46 Display assembly..................................
  • Page 5 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................87 Running the ePSA diagnostics............................. 87 System diagnostic lights..............................87 Flashing BIOS (USB key)..............................88 Flashing the BIOS................................88 Backup media and recovery options..........................89 WiFi power cycle................................. 89 Flea power release................................89 5 Getting help..........................90 Contacting Dell..................................90 Contents...
  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list The table provides the list of screws that are used for securing different components.
  • Page 10: Micro Secure Digital Card

    Component Screw type Quantity Screw image Optical-drive assembly M2x4 Optical-drive bracket M2x3 Optical-drive connector board M2x2 Big Head Power-adapter port M2x3 Power-button board M2x2 Big Head Power button with fingerprint M2x2 Big Head reader (optional) Solid-state drive to thermal plate M2x2 Big Head Solid-state drive M2x0.8x2.2...
  • Page 11: Installing The Micro Secure Digital Card

    Installing the Micro Secure Digital card Steps Slide the micro secure digital into the slot until it clicks into place. Removing and installing components...
  • Page 12: Optical Drive Assembly

    Next steps 1. Follow the procedure in after working inside your computer Optical drive assembly Removing the optical drive assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the micro SD card Steps 1. Remove the single (M2x4) screw that secures the optical drive to the system [1]. 2.
  • Page 13: Installing The Optical Drive Assembly

    Installing the optical drive assembly Steps 1. Align the optical drive bracket to the screw holes on the optical drive [1]. 2. Replace the two (M2x3) screws that secure the optical drive bracket to the optical drive [2]. 3. Insert the optical drive into the slot until it clicks into place [1]. 4.
  • Page 14: Base Cover

    Next steps 1. Replace the micro SD card 2. Follow the procedure in after working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3.
  • Page 15 3. Use a prying tool and remove the base cover from the system [5]. 4. Lift the left side of the base cover and remove it off the system [1]. Removing and installing components...
  • Page 16: Installing The Base Cover

    Installing the base cover Steps 1. Replace the base cover on the palmrest and keyboard assembly [1]. 2. Replace the two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [3, 4]. Removing and installing components...
  • Page 17: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 18: Removing The Battery

    Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover Steps 1. Disconnect the battery cable from the system board [1]. 2.
  • Page 19: Memory Modules

    Next steps 1. Replace the base cover 2. Replace the optical drive assembly 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 20: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle [1]. 2. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.
  • Page 21: Wlan Card

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites...
  • Page 22: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Replace the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3.
  • Page 23: Solid-State Drive/Intel Optane (Optional)

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Solid-state drive/Intel Optane (Optional) Removing the M.2 2230 Solid-state drive Prerequisites...
  • Page 24: Installing The M.2 2230 Solid-State Drive

    4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the thermal plate slot [1]. 2.
  • Page 25 3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4. Slide and insert the tab of the solid-state drive into the solid-state drive slot [1,2]. 5. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [2]. 6.
  • Page 26: Removing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5.
  • Page 27: Coin-Cell Battery

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell Prerequisites...
  • Page 28: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board [1]. 2. Press the battery until it clicks into place [2]. Removing and installing components...
  • Page 29: Hard Drive

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites...
  • Page 30 4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws that secure the hard drive bracket to the hard drive [1]. 6. Lift the hard drive bracket off the hard drive [2]. Removing and installing components...
  • Page 31: Installing The Hard Drive Assembly

    Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2. Replace the four (M3x3) screws that secure the hard drive bracket to the hard drive [2]. 3.
  • Page 32 4. Align the screw holes on the hard drive assembly with the screw holes on the palmrest and keyboard assembly [1]. 5. Replace the four (M2x3) screws that secure the hard drive assembly to the palmrest and keyboard assembly [2]. 6.
  • Page 33: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Disconnect the battery cable from the connector on the system board. Steps 1.
  • Page 34: Installing The System Fan

    Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly [1]. 2. Replace the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [2]. Removing and installing components...
  • Page 35 3. Route the display cable through the routing guides on the fan [1]. 4. Connect the ODD cable, display cable and fan cable to the system board [3,2,1]. Removing and installing components...
  • Page 36: Heat Sink

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 37: Installing The Heatsink

    Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. Next steps 1.
  • Page 38: Installing The Heatsink

    Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. Replace the three (M2x3) screws that secure the heatsink to the system board [2]. 3.
  • Page 39: Speakers

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites...
  • Page 40: Installing The Speakers

    Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly [1]. 2.
  • Page 41: Io Board

    Next steps 1. Replace the 2. Replace the battery 3. Replace the base cover 4. Replace the optical drive assembly 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1.
  • Page 42 3. Remove the single (M2x4) screw that secures the I/O board to the palm rest and keyboard assembly [1]. 4. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. NOTE: When the IO board cable is disconnected from the system board, an RTC error occurs. This error occurs whenever the RTC/coin-cell battery, IO board, or system board are removed.
  • Page 43: Installing The Io Board

    An "Invalid Configuration" error message is displayed prompting you to enter the BIOS and configure the date and time. The computer starts functioning normally after setting the date and time. Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2.
  • Page 44: Touchpad

    Next steps 1. Replace the hard drive assembly 2. Replace the battery 3. Replace the base cover 4. Replace the optical drive assembly 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1.
  • Page 45 3. Remove the two (M2x2) screws that secure the touch pad bracket to the palmrest and keyboard assembly [1]. 4. Lift the touch pad bracket off the palm rest and keyboard assembly [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6.
  • Page 46: Installing The Touch Pad Assembly

    Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2.
  • Page 47 3. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 4. Replace the two screws (M2x2) that secure the touch pad bracket to the palmrest and keyboard assembly [2]. 5. Affix the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 6.
  • Page 48: Display Assembly

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1.
  • Page 49 4. Remove the five (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [1]. 5. Lift the hinges [1]. Lift the palmrest and keyboard assembly at an angle [2]. 6. Lift the hinges. Remove the palmrest and keyboard assembly off the display assembly [1, 2] Removing and installing components...
  • Page 50 7. After performing all the preceding steps, you are left with display assembly. Removing and installing components...
  • Page 51: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2.
  • Page 52 5. Route the display cable through the routing guides on the palmrest and keyboard assembly [1]. 6. Adhere the antenna cables to the system board [2]. 7. Connect the display cable and the optical drive cable to the connector on the system board [3, 4]. Removing and installing components...
  • Page 53: Display Bezel

    Next steps 1. Replace the WLAN 2. Replace the base cover 3. Replace the optical drive assembly 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Display bezel Removing the display bezel Prerequisites 1.
  • Page 54: Power-Button Board

    Next steps 1. Replace the display assembly 2. Replace the hard drive assembly 3. Connect the battery cable to the connector on the system board. 4. Replace the base cover 5. Replace the optical drive assembly 6. Replace the SD memory card 7.
  • Page 55: Installing The Power Button Board

    4. Lift the power button board, along with the cable off the palmrest and keyboard assembly [4]. Installing the power button board Steps 1. Place the power-button board into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x2) screw that secures the power button board to the palmrest and keyboard assembly [2]. 3.
  • Page 56: System Board

    Next steps 1. Replace the display assembly 2. Replace the system fan 3. Replace the WLAN 4. Connect the battery cable to the connector on the system board. 5. Replace the base cover 6. Replace the optical drive assembly 7. Replace the SD memory card 8.
  • Page 57 Steps 1. Disconnect the following cables from the system board: a) Power adapter port cable [1]. b) Power cable [2]. c) IO board cable [3]. d) Touchpad cable [4]. e) Keyboard cable [5]. f) Speaker cable [6]. 2. Remove the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [1]. 3.
  • Page 58: Installing The System Board

    Installing the system board Steps 1. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [2]. Removing and installing components...
  • Page 59 3. Connect the following cables to the system board: a) Speaker cable [1]. b) Keyboard cable [2]. c) Touchpad cable [3]. d) IO board cable [4]. e) Power cable [5]. f) Power adapter port cable [6]. Removing and installing components...
  • Page 60: Power-Adapter Port

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Replace the heatsink 4. Replace the system fan 5. Replace the hard drive assembly 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.
  • Page 61: Installing The Power Adapter Port

    6. Remove the WLAN 7. Remove the 8. Remove the display assembly 9. Remove the power button board Steps 1. Disconnect and route the power adapter cable from the system board [1, 2]. 2. Remove the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [3]. 3.
  • Page 62: Camera

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Replace the 4. Replace the WLAN 5. Replace the battery 6. Replace the base cover 7. Replace the optical drive assembly 8. Replace the SD memory card 9.
  • Page 63: Installing The Camera

    Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2. Disconnect the camera cable from the camera module [2]. 3. Lift the camera module from the display back-cover and antenna assembly [3]. Installing the camera Steps 1.
  • Page 64: Display Panel

    Next steps 1. Replace the display bezel 2. Replace the display assembly 3. Replace the hard drive assembly 4. Replace the system fan 5. Replace the heatsink 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.
  • Page 65 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the camera Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2.
  • Page 66: Installation Display Panel

    Installation display panel Steps 1. Place the display panel on a flat and clean surface [1]. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [2]. 3.
  • Page 67 5. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly. 6. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. Removing and installing components...
  • Page 68: Display Hinges

    Next steps 1. Replace the camera 2. Replace the display bezel 3. Replace the display assembly 4. Replace the hard drive assembly 5. Replace the system fan 6. Replace the heatsink 7. Replace the 8. Replace the WLAN 9. Replace the battery 10.
  • Page 69: Installing The Display Hinges

    Installing the display hinges Steps 1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly [1]. 2. Replace the eight (M2.5x2.5) screws and two (M2x2) screws that secure the hinges to the display back-cover and antenna assembly [3,2 ].
  • Page 70: Display Cable

    Next steps 1. Replace the display panel 2. Replace the camera 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9. Replace the WLAN 10.
  • Page 71: Installing The Display Cable

    5. Remove the battery 6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the display panel 14.
  • Page 72: Display Back-Cover And Antenna Assembly

    Next steps 1. Replace the display hinges 2. Replace the display panel 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9.
  • Page 73 6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the display bezel 13. Remove the camera 14. Remove the display panel 15.
  • Page 74: Installing The Display Back-Cover

    Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. Replace the display cable 2. Replace the display hinges 3. Replace the display panel 4. Replace the camera 5. Replace the display bezel 6.
  • Page 75: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Remove the battery 6.
  • Page 76 Removing and installing components...
  • Page 77: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.
  • Page 78: System Setup Options

    System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear. General options Table 2. General Option Description System Information Displays the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
  • Page 79: Video

    Option Description Drives Allows you to enable or disable the various drives on-board: • SATA-0 (enabled by default) • SATA-1 (enabled by default) • SATA-2 (enabled by default) • M.2 PCIe SSD-0 (enabled by default) Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup.
  • Page 80: Secure Boot

    Option Description Allow Non-Admin Password Changes - This option is enabled by default. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages. This option is selected by default.
  • Page 81: Intel Software Guard Extensions

    Option Description • Audit Mode Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • PK (default) • •...
  • Page 82: Power Management

    Option Description • Enable Intel SpeedStep This option is set by default. C-States Control Allows you to enable or disable the additional processor sleep states. • C states This option is set by default. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
  • Page 83: Post Behavior

    Adaptive—enabled by default Configuration • Standard—Fully charges your battery at a standard rate. • ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.
  • Page 84: Virtualization Support

    Virtualization support Option Description Virtualization This field specifies whether a virtual Machine Monitor (VMM) can utilize the conditional hardware capabilities provided by Intel Virtualization Technology. Enable Intel Virtualization Technology—enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...
  • Page 85: System Logs

    System logs Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. SupportAssist System Resolution Option Description...
  • Page 86: Deleting Or Changing An Existing System Setup Password

    • A password can have up to 32 characters. • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.
  • Page 87: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.
  • Page 88: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.
  • Page 89: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.
  • Page 90: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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