Related Manuals for Dell Vostro 5471
Summary of Contents for Dell Vostro 5471
- Page 1 Dell Vostro 5471 Owners's Manual Regulatory Model: P88G Regulatory Type: P88G001 October 2022 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Turning off your — Windows............................7 Before working inside your computer..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Base cover.....................................9 Removing the base cover............................9 Installing the base cover..............................11 Battery....................................11 Removing the battery.............................. - Page 4 Removing the power button............................. 24 Installing the power button............................26 System board..................................26 Removing the system board............................. 26 Installing the system board............................29 Touchpad.....................................29 Removing touchpad..............................29 Installing touchpad..............................30 Display assembly................................30 Removing display assembly............................30 Installing display assembly............................32 Display bezel..................................32 Removing display bezel..............................
- Page 5 Updating the BIOS in Windows ............................ 66 Updating BIOS on systems with BitLocker enabled....................67 Updating your system BIOS using a USB flash drive..................67 Updating the Dell BIOS in Linux and Ubuntu environments................68 Flashing the BIOS from the F12 One-Time boot menu..................68 System and setup password............................71 Assigning a system setup password........................
- Page 6 Chapter 7: Troubleshooting......................77 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0............... 77 Running the ePSA Diagnostics..........................77 Diagnostic LED................................... 77 Battery status lights................................. 78 Chapter 8: Contacting Dell......................79 Contents...
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Page 7: Chapter 1: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 8: Before Working Inside Your Computer
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. -
Page 9: Chapter 2: Removing And Installing Components
Removing and installing components Topics: • Base cover • Battery • Speaker • Hard drive • Coin-cell battery • Solid State Drive • Intel Optane card—optional • WLAN card • Memory module • System fan • Heat sink • Input Output board •... - Page 10 c. Pry the base cover from the edge [1]. NOTE: You may need a plastic scribe to pry the base cover from the edge. d. Lift the base cover away from the system [2]. Removing and installing components...
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Page 11: Installing The Base Cover
Installing the base cover 1. Align the base cover with the screw holders on the computer. 2. Press the edges of the cover until it clicks into place. 3. Tighten the two M2.5 x 6 screws. 4. Replace the eight M2.5 x 6 screws to secure the base cover to the computer. 5. -
Page 12: Installing The Battery
Installing the battery 1. Insert the battery into the slot on the computer. 2. Connect the battery cable to the connector on the system board. 3. Connect the hard disk drive cable to the connector on the system board and close the latch. 4. -
Page 13: Installing The Speaker
4. Lift the speakers, along with the speaker cable, and remove it away from the back cover. Installing the speaker 1. Align the speakers along the slots on the system. 2. Route the speaker cable through the routing tabs on the system. 3. -
Page 14: Hard Drive
battery base cover 5. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To disconnect the cable: a. -
Page 15: Installing The Hard Drive
Installing the hard drive 1. Insert the hard drive into the slot on the system. 2. Replace the four M2.0 x 3 screws to secure the hard drive assembly to the system. 3. Affix the hard drive cable on the battery. 4. -
Page 16: Installing The Coin Cell Battery
Installing the coin cell battery 1. Place the coin cell battery into the slot on the system board. 2. Connect the coin cell battery cable to the connector on the system board. 3. Install the base cover. 4. Follow the procedure in After working inside your computer. -
Page 17: Installing The M.2 Solid State Drive - Ssd
Installing the M.2 Solid State Drive — SSD 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the slot. 3. Replace the M2.0 x 3 screw to secure the SSD to the system. 4. -
Page 18: Installing The Optane Card
Installing the optane card 1. Affix the thermal pad into the slot on the system board. 2. Insert the Optane card into the card slot on the system board. 3. Replace the M2.0 x 3 screw to secure the Optane card to the system. 4. -
Page 19: Installing The Wlan Card
b. Remove the tab that secures the WLAN cables [2]. c. Disconnect the WLAN antenna cables from the WLAN card [3]. d. Lift the WLAN card away from the connector [4]. Installing the WLAN card 1. Insert the WLAN card into the slot on the system. 2. -
Page 20: Installing The Memory Module
Installing the memory module 1. Align the notch on the memory module with the tab on the memory module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. 4. -
Page 21: Installing The System Fan
b. Remove the two M2.0 x 4 screws that secure the system fan to the system [1]. c. Lift the system fan away from the system [2]. Installing the system fan 1. Place the system fan into the slot on the system. 2. -
Page 22: Heat Sink
4. Install the base cover. 5. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the: . base cover system fan 3. To remove the heat sink: a. -
Page 23: Input Output Board
Input Output board Removing the Input Output board 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover WLAN card 3. To remove the Input Output(I/O) board: a. Lift the latch and, disconnect the I/O cable from the connector on the I/O board [1,2]. b. -
Page 24: Installing The Input Output Board
Installing the Input output board 1. Place the Input output(I/O) board to its slot in the system. 2. Replace the two M2.0 x 4 screws to secure the I/O board to the system board. 3. Connect the I/O cable and the fingerprint cable and close the latch to secure it to the I/O board. 4. - Page 25 b. Lift the hinge [2]. c. Lift the latch and disconnect the power button cable from the connector in the fingerprint board. d. Remove the two M2.0 x 3 screws securing the power button to the system [1]. e. Lift the button away from the system [2]. Removing and installing components...
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Page 26: Installing The Power Button
Installing the power button 1. Place the power button to its slot in the system. 2. Replace the screws to secure the power button to the system. 3. Connect the power cable to the connector in the fingerprint board. 4. Close the display hinge and secure it with the two M2.5 x 4 screws to the system. 5. - Page 27 solid-state drive(SSD) 3. To remove the system board: a. Disconnect the following cables: ● Input output(I/O) board cable [1,2] ● Input output(I/O) board cable [3] ● Keyboard backlight cable [4] ● Keyboard and Touchpad cable [5] b. Disconnect the eDP cable [1], power adapter port cable [2] and speaker cable [5] from the connector. c.
- Page 28 e. Remove the three M2.0 x 2 screws that secure the system board to the system [1]. f. Lift and remove the system board from the system [2]. Removing and installing components...
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Page 29: Installing The System Board
Installing the system board 1. Align the screw holes on the system board with the screw holes on the system. 2. Replace the three M2.0 x 2 screws to secure the system board to the computer. 3. Align the screw holes of the USB Type C bracket with the screw holes on the system board and replace the two screws to secure the bracket to the system. -
Page 30: Installing Touchpad
Installing touchpad 1. Replace the three screws to secure the touchpad support bracket to the system. 2. Connect the touchpad cable to the connector in the system. 3. Replace the four screws to secure the touchpad to the system. 4. Install the: hard drive battery base cover... - Page 31 c. Lift and slide the display assembly. d. The component you are left with is the display assembly. Removing and installing components...
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Page 32: Installing Display Assembly
Installing display assembly 1. Align and place the display assembly on the system. 2. Place the hinge bracket on the system and replace the screws to secure the display assembly to the system. 3. Connect the eDP cable to the connector in the system board. 4. -
Page 33: Installing Display Bezel
b. Remove the display bezel from display assembly. Installing display bezel 1. Place the display bezel on the display assembly. 2. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. -
Page 34: Camera
display assembly WLAN card base cover 4. Follow the procedure in After working inside your computer. Camera Removing the camera 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover WLAN card display assembly display bezel 3. -
Page 35: Display Panel
2. Connect the camera cable to the connector on the display assembly. 3. Install the: display bezel display assembly WLAN card base cover 4. Follow the procedure in After working inside your computer. Display panel Removing display panel 1. Follow the procedure in Before working inside your computer. -
Page 36: Installing The Display Panel
e. The component you are left with is the display panel. Installing the display panel 1. Connect the eDP cable to the connector. 2. Affix the adhesive tape to secure the eDP cable. 3. Replace the display panel to align with the screw holders on the display assembly. 4. -
Page 37: Display Hinges
display assembly WLAN card base cover 6. Follow the procedure in After working inside your computer. Display hinges Removing display hinge 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover WLAN card display assembly display bezel display panel 3. -
Page 38: Dc-In
WLAN card base cover 4. Follow the procedure in After working inside your computer. DC-in Removing the DC-in 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover WLAN card display assembly 3. To remove the DC-in: a. -
Page 39: Keyboard Lattice And Keyboard
3. Place the right display hinge and replace the 3 screws to secure the hinge to the system. 4. Install the: display assembly WLAN card base cover 5. Follow the procedure in After working inside your computer. Keyboard lattice and Keyboard Removing the keyboard 1. -
Page 40: Installing The Keyboard
d. Remove the four screws that secures the keyboard to the palmrest [1] e. Lift the keyboard away from the system [2]. Installing the keyboard 1. Place the keyboard on to the slot on the palm rest. 2. Replace the screws that secure the keyboard on the palm rest. 3. -
Page 41: Palm Rest
display assembly system board hard drive powered button Input Output(I/O) board WLAN card solid state drive(SSD) heat sink system fan battery base cover 6. Follow the procedure in After working inside your computer. Palm rest Removing and installing palmrest 1. Follow the procedure in Before working inside your computer. -
Page 42: Edp Cable
3. Install the following components on the new palm rest: display assembly keyboard system board hard drive powered button Input Output(I/O) board WLAN card solid state drive(SSD) heat sink system fan touchpad speaker battery base cover 4. Follow the procedure in After working inside your computer. -
Page 43: Installing The Edp Cable
Installing the eDP cable 1. Place the eDP cable on the display panel. 2. Route the eDP cable through the routing channel. 3. Install the: display hinge display panel camera display bezel display assembly WLAN card base cover 4. Follow the procedure in After working inside your computer. -
Page 44: Installing The Display Back Cover
3. The display back cover assembly is the remaining component, after removing all the components. Installing the display back cover 1. The display back cover assembly is the remaining component, after removing all the components. 2. Install the: eDP cable display hinge display panel camera... -
Page 45: Chapter 3: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • HDMI 1.4 DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. -
Page 46: Usb Features
Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. - Page 47 ● New power management features ● Full-duplex data transfers and support for new transfer types ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification.
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Page 48: Usb Type-C
● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters ● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers ● USB 3.0/USB 3.1 Gen 1 Solid-state Drives ● USB 3.0/USB 3.1 Gen 1 RAIDs ● Optical Media Drives ● Multimedia Devices ●... -
Page 49: Hdmi 1.4
HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV). -
Page 50: Chapter 4: System Specifications
System specifications Topics: • System specification • Memory • Video specification • Audio specification • Communication specification • Ports and connectors specification • Display specification • Keyboard • Touchpad specification • Camera • Storage specification • Battery specification • AC adapter •... -
Page 51: Video Specification
Video specification Feature Specification Video controller: ● Intel Integrated UHD Graphics 620 (8th Gen Core i5, i7 processors) ● AMD Radeon 530 Graphics with 2GB/4GB GDDR5 vRAM Memory ● Shared system memory ● 2 GB/4 GB GDDR5 dedicated memory Audio specification Feature Specification Controller... -
Page 52: Keyboard
Feature Specification Dimensions: Height 190.00 mm(7.48 inches) Width 323.5 mm(12.59 inches) Diagonal 375.2 mm (14.77 inches) Active area (X/Y) ● FHD (1920 x 1080) ● HD (1366 x 768) Maximum ● FHD (1920 x 1080) resolution ● HD (1366 x 768) Maximum ●... -
Page 53: Storage Specification
Feature Specification Diagonal 74 degrees Storage specification Features Specification Storage: ● 500 GB - 5400 RPM ● 1 TB - 5400 RPM ● 128 GB M.2 SSD ● 256 GB M.2 SSD ● 512 GB M.2 SSD ● HDD Free Fall Sensor (FFS) Support Battery specification Feature Specification... -
Page 54: Physical Specification
Feature Specification Height ● 45 W: 26 mm (1.02 inches) ● 65 W: 29.5 mm (1.16 inches) Width ● 45 W: 40 mm (1.57 inches) ● 65 W: 46 mm (1.81 inches) Depth ● 45 W: 94 mm (3.7 inches) ●... - Page 55 Feature Specification Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) System specifications...
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Page 56: Chapter 5: System Setup
Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. -
Page 57: System Setup Options
Keys Navigation Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System setup options NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear. General options Table 2. -
Page 58: System Configuration
System configuration Table 3. System Configuration Option Description Integrated NIC Allows you to configure the integrated network controller. Click one of the following options: ● Disabled ● Enabled ● Enabled w/PXE—Default SATA Operation Allows you to configure the operating mode of the integrated SATA hard-drive controller. -
Page 59: Video Screen Options
Table 3. System Configuration (continued) Option Description Keyboard Illumination This field lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness level can be set from 0% to 100%. The options are: ● Disabled ● Dim ●... - Page 60 Table 5. Security (continued) Option Description ● Enter the new password: ● Confirm new password: Click OK once you set the password. NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence, password has to be set for the first time you login and then you can change or delete the password.
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Page 61: Secure Boot
Table 5. Security (continued) Option Description This option is set by default. TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST. The options are: ● TPM On—Default ● Clear ● PPI Bypass for Enable Commands ●... -
Page 62: Intel Software Guard Extensions Options
Table 6. Secure Boot (continued) Option Description The Custom Mode Key Management options are: ● PK—Default ● KEK ● db ● dbx Intel Software Guard Extensions options Table 7. Intel Software Guard Extensions Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. -
Page 63: Power Management
Table 8. Performance (continued) Option Description ● Enable Intel TurboBoost This option is set by default. Hyper-Thread Control Allows you to enable or disable the HyperThreading in the processor. ● Disabled ● Enabled—Default Power management Table 9. Power Management Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter... -
Page 64: Post Behavior
Table 9. Power Management (continued) Option Description ● ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop. -
Page 65: Virtualization Support
Table 10. POST Behavior (continued) Option Description ● Continue on Warnings ● Continue on Warnings and Errors Virtualization support Table 11. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by the Intel Virtualization technology. ●... -
Page 66: System Logs
Description Auto OS Recovery The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Threshold Assist System Resolution Console and Dell OS Recovery tool. Click one of the following options: ● OFF ● 1 ● 2—Default ●... -
Page 67: Updating Bios On Systems With Bitlocker Enabled
3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return. -
Page 68: Updating The Dell Bios In Linux And Ubuntu Environments
One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option. - Page 69 3. The Bios flash menu will open then click the Flash from file. 4. Select external USB device System setup...
- Page 70 5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...
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Page 71: System And Setup Password
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 16. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. -
Page 72: Deleting Or Changing An Existing System Setup Password
The computer reboots. Deleting or changing an existing system setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. -
Page 73: Chapter 6: Software
• Storage controller drivers • Other drivers Operating system configurations This topic lists the operating system supported by Vostro 5471 Table 17. Operating systems Windows 10 ● Microsoft Windows 10 Home 64 bit ● Microsoft Windows10 Professional 64 bit ● Microsoft Windows 10 National Academic 64-bit (Bid Desk) Others ●... -
Page 74: Graphics Controller Driver
Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Software... -
Page 75: Usb Drivers
USB drivers Verify if the USB drivers are already installed in the computer. Network drivers The driver is labeled as Intel I219-LM Ethernet Driver. Audio drivers Verify if the audio drivers are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are already installed in the computer. - Page 76 Software device drivers Verify if the software device drivers are already installed in the computer. Human Interface Device drivers Verify if the human interface device drivers are already installed in the computer. Firmware Verify if the Firmware drivers are already installed in the computer. Intel Dynamic Platform and Thermal Framework Verify if the Intel Dynamic Platform and Thermal Framework drivers are already installed in the computer.
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Page 77: Chapter 7: Troubleshooting
Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter. -
Page 78: Battery Status Lights
Battery status lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Re-plug battery blinking amber connector, replace battery if the issue reoccurs. -
Page 79: Chapter 8: Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.