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Dell XPS 13 9315 2-in-1 Service Manual
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Dell XPS 13 9315 2-in-1 Service Manual

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XPS 13 9315 2-in-1
Service Manual
Regulatory Model: T05J
Regulatory Type: T05J001
January 2023
Rev. A01

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Summary of Contents for Dell XPS 13 9315 2-in-1

  • Page 1 XPS 13 9315 2-in-1 Service Manual Regulatory Model: T05J Regulatory Type: T05J001 January 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Updating the BIOS from the F12 One-Time boot menu..................30 Chapter 5: Troubleshooting......................31 Handling swollen Lithium-ion batteries......................... 31 Locate the Service Tag or Express Service Code of your Dell computer ..........31 System-diagnostic lights..............................32 SupportAssist diagnostics............................... 33 Built-in self-test (BIST)..............................34 M-BIST...................................
  • Page 4 Chapter 6: Getting help and contacting Dell................37 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 9: Chapter 2: Removing And Installing Components

    NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Major components of XPS 13 9315 2-in-1 The following image shows the major components of XPS 13 9315 2-in-1. Removing and installing components...
  • Page 10 1. Display assembly 2. Nano-SIM card tray (for computers with WWAN) 3. I/O board for nano-SIM card (for computers with WWAN) 4. WLAN bracket 5. System board 6. P-sensor bracket 7. Speaker assembly/Speaker and wireless-antennas assembly 8. Display-cable bracket (for computers with WWAN) 9.

  • Page 11: Nano-Subscriber Identity Module (Sim) Card

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. NOTE: WWAN support will be available at a later date.

  • Page 12: Inserting The Nano-Sim Card

    4. Remove the nano-SIM card from the nano-SIM card tray. 5. Slide the nano-SIM card tray into the slot, until it slides into position. Inserting the nano-SIM card Prerequisites NOTE: WWAN support will be available at a later date. If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: These procedures for installation of the nano-SIM card are only applicable for computers that are shipped with a WWAN module.

  • Page 13: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 14: Chapter 4: System Setup

    Entering BIOS setup program without keyboard Steps 1. Press the power button to turn on your computer. 2. Press and hold the volume-down button when the Dell logo appears on the screen. 3. Select the BIOS Setup menu. Entering BIOS setup program with XPS Folio...

  • Page 15: System Log

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 2. System setup options—Overview menu Overview XPS 13 9315 2-in-1 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 16 Table 2. System setup options—Overview menu (continued) Overview PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor.
  • Page 17 Table 3. System setup options—Boot Configuration menu (continued) Boot Configuration NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode.
  • Page 18 Allows user to have audio inputs and outputs from the connected Type-C Dell docking station. Default: ON Type-C Dock LAN Enable or disable the LAN on the external ports of the connected Type-C Dell docking station. Default: ON Miscellaneous Devices Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.
  • Page 19 Table 5. System setup options—Storage menu (continued) Storage Default: RAID on. Storage device is configured to support RAID functions with VMD Controller. When enabled, all NVMe and SATA devices will be mapped under the VMD controller. Windows RST (Intel® Rapid Storage Technology) driver or Linux kernel VMD driver must be loaded in order to boot the OS.
  • Page 20 Default: Optimized. Standard setting for balance of performance, noise, and temperature. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 21 Table 8. System setup options—Power menu (continued) Power NOTE: If enabled, the computer will not go to sleep, Intel® Rapid Start will be disabled automatically, and the operating system power option will be blank if it was set to Sleep. Lid Switch Enable Lid Switch Enables or disables the lid switch.
  • Page 22 Table 9. System setup options—Security menu (continued) Security Default: Disabled NOTE: This feature detects when the base cover has been removed from the computer. Block Boot Until Cleared Enables or disables the "Block Boot Until Cleared" setting. Default: ON NOTE: When this feature is turned on, the computer will not boot up until the chassis intrusion is cleared.
  • Page 23 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Enables or disables the access to the Physical Security ID (PSID) revert of NVMe hard drives from the Dell Security Manager prompt. Default: OFF Table 11. System setup options—Update, Recovery menu...
  • Page 24 Default: ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2 Table 12. System setup options—System Management menu System Management...
  • Page 25 Table 12. System setup options—System Management menu (continued) System Management OS Agent Requests Enables or disables the capability of the Dell OS Agent from scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention and resolution of hardware-related issues.
  • Page 26 Table 14. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior USB-C Warnings Enable Dock Warning Messages Enables or disables dock warning messages. Default: ON Fastboot Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot.
  • Page 27 Table 16. System setup options—Performance menu Performance Multi-Core Support Multiple Atom Cores Changes the number of Atom cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores Intel® SpeedStep Enable Intel® SpeedStep Technology Enables or disables the Intel®...

  • Page 28: System And Setup Password

    System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 29: Clearing Bios (System Setup) And System Passwords

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 30: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 31: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 32: System-Diagnostic Lights

    System-diagnostic lights This section lists the system-diagnostic lights of your XPS 13 9315 2-in-1. Table 19. System-diagnostic lights Blinking pattern Amber White Problem description Suggested resolution TPM detection failure Replace the system board. Unrecoverable SPI Flash Replace the system board.

  • Page 33: Supportassist Diagnostics

    HECI message. NOTE: Blinking 3-3-3 LEDs on Lock LED (Caps-Lock or Nums-Lock), Power button LED (without Fingerprint reader), and Diagnostic LED indicates failure to provide input during LCD panel test on Dell SupportAssist Pre-boot System Performance Check diagnostics. SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware.

  • Page 34: Built-In Self-Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 35: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 36: Real Time Clock-Rtc Reset

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell XPS systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.
  • Page 37 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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