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Sony XR-65X95K Service Manual
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Sony XR-65X95K Service Manual

Gr2vh chassis, segment : fm, lcd monitor
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2022/03/30 00:15:03 (GMT+09:00)
SERVICE MANUAL (COMMON)
ORIGINAL MANUAL ISSUE DATE: 2022.04
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter
the "Repair services") under the service agreement entered into with the Sony group company (hereinafter the "Service agreement"). Using this
information for any purpose other than the purpose described foregoing is forbidden.
(2) Only the Authorized Servicer's officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-know
and who have agreed to hold confidential this information (collectively hereinafter the "Permitted users") are permitted to access and use this
information. To disclose or disseminate to any person other than the Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in
Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written
permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
somk-gcs-tissnexim-adm@jp.sony.com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before using it.
GR2VH CHASSIS
Segment : FM
9-888-904-01
LCD TV
LCD MONITOR
Sony EMCS (M) Sdn. Bhd.,HES-M
© 2022.04
SYS SET

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Summary of Contents for Sony XR-65X95K

  • Page 1 Conditions of Use: (1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is forbidden.
  • Page 2 2022/03/30 00:15:03 (GMT+09:00) REVISION HISTORY Version Date Subject 2022.04 Issue SYS SET...
  • Page 3 2022/03/30 00:15:03 (GMT+09:00) MODEL LISTS THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION AMERICA CHINA ASIA MODEL XR-65X95K XR-75X95K XR-85X95K XR-65X95EK XR-75X95EK XR-85X95EK XRM-65X95K XRM-75X95K XRM-85X95K SYS SET...

  • Page 4: Table Of Contents

    2022/03/30 00:15:03 (GMT+09:00) TABLE OF CONTENTS Title Page SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAMS HANDLING GUIDE Please refer Service Manual – Unique for below information :  Tools and Equipments  FFC Precautions  Disassembly and Removal Caution  Wire Dressing ...

  • Page 5: Safety Notes

    Replace 6) Disconnect the AC power when replacing the backlight. these components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony. Circuit adjustments that are critical for safe operations are 7) Always clean the LCD panel with a soft cloth material.
  • Page 6 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES 10) During the repair, DO NOT leave the POWER ON or Burn-in period for more than 1 hour Panel refresh can also be performed manually and should only be used if image retention is very while the TV is facing down on a cloth. Refer Figure 1. noticeable, or you see the following message: [Panel refresh did not finish...] Caution: •...
  • Page 7 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES ※Things to prepare in advance. 1) Caution for Board handling(Stress) ESD wrist-strap. Be sure to observe the following contents. ① Hold the board with both hands. ② Do not hold/push Heat-Sink. ESD cushion/sheet. Please use a bag containing the board or a special seat. ③...
  • Page 8 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES ④ Regardless of Good board or Defective board, always put it on Do not hold Heat-Sink when dis-assembly or assembly it. ⑦ ESD cushion/sheet slowly. ⑤ Do not stack up. 2) Caution for Board handling(ESD). Be sure to observe the following contents ①...
  • Page 9 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES ※Installation example of wrist-strap. ③ When holding board, do not hit/touch to Plastic part(s). Please connect the clip to the metal part of the chassis of the TV with the wristband grounded. Below is a grounding example of each model. ④...
  • Page 10 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES 1-5. Safety Check-Out Stabilized power supply instrument and isolated voltage transformer: Use too much current capacity and isolated voltage transformer does not need to use After correcting the original service problem, perform the following safety checks stabilized power supply equipment. before releasing the set to the customer:- Specification of RMS volt meter: Input resistance >...
  • Page 11 2022/03/30 00:15:03 (GMT+09:00) SAFETY NOTES 1-7. How to Find a Good Earth Ground. 1-8. Lead Free Information 1) A cold-water pipe is a guaranteed earth ground; the cover-plate retaining screw on The circuit boards used in these models have been processed using Lead Free Solder. The most AC outlet boxes is also at earth ground.

  • Page 12: Self Diagnosis Function

    2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem. A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
  • Page 13 2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION Self Diagnosis Quick Reference ( Not LED blinking) – Record Only Error Item TU_DEMOD None T-CON ERR <T> T-CON device I2C communication failure AUD_ERR_I2C <B> Audio amp I2C communication failure TEMP_ERR_I2C <B/H> Temp sensor I2C communication failure TU_DEMOD_I2C <B>...
  • Page 14 2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION Self Diagnosis Service Menu New Key Sequence from Valhalla2.1 Conventional Key Sequence (to Support “Simple Remote”) ⇒ <5> ⇒ <Enter(DpadCenter)> Entry (Self Diagnosis Display) <Display> or <i+(info)> <Home> ⇒ <Vol-> ⇒ <Vol-> 1. Go to TV standby condition by remote commander. ⇒...
  • Page 15 2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION < Self Diagnosis Display [Example] > Self Diagnosis Display Error Item Error count SELF CHECK Format of error timestamps Back << YYMMDDhhmmss (in UTC) 002 MAIN POWER 000000000000 000000000000 000000000000 000 Example: 003 DC ALERT 000000000000 000000000000 000000000000 000 003 AUD ERR 150101000018 150101000018 150101000018 003 120823132523 ->...
  • Page 16 2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION Self Diagnosis Display ( To Clear History ) < Self Diagnosis Display [Example] > SELF CHECK Back << 【Notice】 002 MAIN POWER 000000000000 000000000000 000000000000 Please move cursor position 003 DC ALERT 000000000000 000000000000 000000000000 other than “Back” 003 AUD ERR 150101000018 150101000018 150101000018 003 AUD ERR I2C...
  • Page 17 2022/03/30 00:15:03 (GMT+09:00) SELF DIAGNOSIS FUNCTION Retry Limitation By Remote / Power Key Smart Core Error Name Retry Permission Times Note Red LED blinking count Number of off/on action for MAIN_POWER STDWN_RTRY_LIMIT_MAINPOWR = 1 MAIN_POWER shutdown is recorded to STDWN_OFFON_CNT_MAIN_POWER. DC_ALERT (5V) STDWN_RTRY_LIMIT = 2 AUD_ERR STDWN_RTRY_LIMIT = 2...

  • Page 18: Troubleshooting

    2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING Triage Chart Before you make the service call: 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 5.
  • Page 19 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.0 No Power No Power Check STBY 3.3V Replace Harness C1708 between Power Board and Power Board near CN1700 on BM5S22 Board BM5S22 board Harness BM5S22 Board u-Com Failure DDCON/LDO Main Device Failure SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM...
  • Page 20 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure P-on u-com control signal path summary BM5S22 Board LCD Model when mounted on IC420 PGOOD_1 3.3V_STBY #pin6 #pin21 DDC : 0.8V_M5_CORE (IC804) LD-Board P_ON_#1 DDCs : 0.9V_BE_DDC_1 (IC4802), 0.9V_BE_DDC_2 (IC4803), #pin18 BL_ON #pin19 0.8V_BE (IC4809), 0.7V_BE (IC4810)
  • Page 21 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure BM5S22 Board LCD Model when mounted on IC420 START Check 12V_MON Check 12.7V_MAIN Line Check VDD R462 Voltage. and 12.7V_24V_AUDIO Line C510 Voltage. Check 3.3V_STBY Line (C1708, CN1700 #9pin) Is the voltage >2.6V? (from Power board).
  • Page 22 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure BM5S22 Board LCD Model when mounted on IC420 Previous page Check P_ON_#2 Check BL_ON CL417 or Change IC420 CL420 or R471 Voltage. Change IC420 P-on u-com #pin17 (IC420) Is the voltage >3.0V? is >3.0V? Check P_ON_HL CL415 or...
  • Page 23 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure P-on u-com control signal path summary BM5S22 Board LCD Model when mounted on IC401 PGOOD_1 3.3V_STBY #pin6 #pin9 DDC : 0.8V_M5_CORE (IC804) LD-Board P_ON_#1 DDCs : 0.9V_BE_DDC_1 (IC4802), 0.9V_BE_DDC_2 (IC4803), #pin12 BL_ON #pin7 0.8V_BE (IC4809), 0.7V_BE (IC4810)
  • Page 24 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure BM5S22 Board LCD Model when mounted on IC401 START Check 12V_MON Check 12.7V_MAIN Line Check VDD Check 3.3V_STBY Line R462 Voltage. and 12.7V_24V_AUDIO Line C442 Voltage. (C1708, CN1700 #9pin) Is the voltage >2.6V? (from Power board).
  • Page 25 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.2 No Power U – com Failure BM5S22 Board LCD Model when mounted on IC401 Previous page Check P_ON_#2 Check BL_ON CL417 or Change IC401 CL420 or R471 Voltage. Change IC401 P-on u-com #pin13 (IC401) Is the voltage >3.0V? is >3.0V? Check P_ON_HL CL415 or...
  • Page 26 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.3 No Power – DDCON / LDO P_ON_#1 : P-on u-com IC401 #pin12 P_ON_#2 : P-on u-com IC401 #pin13 Check item summary Board Operation IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. C508 or C514 BM5S22 DC/DC IC418 or IC419...
  • Page 27 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.3 No Power – DDCONs check Please refer page 26 for Reference Number. START Check IC600 / IC610 Check VCC voltage Check VCC voltage Change D800 C801 / CL819 D800 C601 / C666 Is voltage >3V? Is diode alive? Is voltage >12V? Check 3.3V_STBY.
  • Page 28 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.3 No Power – DDCONs check (Philippines Only) Please refer page 26 for Reference Number. START Check IC600 / IC610 Check Check VCC voltage VCC voltage Change D600 D600 C628 Is voltage >3V? C601 / C666 Is diode alive? Is voltage >12V? Check 3.3V_STBY.
  • Page 29 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.3 No Power – DDCONs & LDO check Please refer page 26 for Reference Number. START Check fuse F4xx / F6xx/F8xx/F48xx Change Fuse Is fuse, OK? Check VCC voltage 1) Check POWER_ON P-on u-com IC401 #pin10 C4xx / C6xx/C8xx/C48xx (Refer 1.2 No Power U-Com Failure) Is voltage >12.0V? 2) Check Power board...
  • Page 30 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.3 No Power – DDCONs & LDO check Please refer page 26 for Reference Number. START Check VCC voltage Check 3.3V_STBY (Power board) C4xx/C8xx Is voltage >3V? Check Enable pin 1.2 No Power U-Com Failure voltage Is voltage >3V? Enable source Change DDCON Or LDO IC...
  • Page 31 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 1.4 No Power – Muffin5 Failure Muffin Fail Suspected Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed bootloader Check Muffin Log Power uCom and Follow 1.2&1.3 related to eMMC eMMC defects DDCON/LDO OK? Is there “CRC error”...
  • Page 32 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.0 2x LED Blinking – Main Power Error 2x blinking Check “12.7V_MAIN” Voltage > 13.2V? Power /LD* Board BM5S22 : Pin 5~7 of CN1700 Main Board SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 33 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.0 2x LED Blinking – Main Power Error Check Point for BM5S22 Board PWB (A side) Detail CN1700 5,7pin 12.7V_MAIN SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 34 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.1 3x LED Blinking – DC Alert 3x blinking (DC Alert) Check “5.0V_VBUS” Check “12.7V_MAIN” 4.959V<Voltage<5.285V? Voltage > 13.2V? Retry BM5S22/B : C611 BM5S22/B : Pin 5~7 of CN1700 Power /LD* Board Main Board Error Item Number of STBY LED Blinking Description Valhalla DC_ALERT...
  • Page 35 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.1 3x LED Blinking – DC Alert Check Point for BM5S22 Board PWB (A side) Detail CN1700 5,7pin C611 12.7V_MAIN 5.0V_VBUS SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 36 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.2 3x LED Blinking – AUD_ERR 3x blinking (AUD_ERR) Measure the Speaker Replace impedance by multi-meter Main Board Speaker Harness Main Board Less than 10Ωand More than 3Ω ? Replace Replace Power /LD* Board Power /LD* Board Speaker Speaker Error Item Number of STBY LED Blinking...
  • Page 37 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.3 4x LED Blinking – LD_ERR 4x blinking (LD_ERR) High Check “LD_ERR_DET” Voltage LCD model ? Panel BM5S22/B : CL5206 Replace LD board Main Board LD Board Error Item Number of STBY LED Blinking Description LED driver failure/LED voltage protection Valhalla LD_ERR OLED...
  • Page 38 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.3 4x LED Blinking – LD_ERR Check Point for BM5S22 Board PWB (A side) Detail CL5206 LD_ERR_DET SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 39 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.4 4x LED Blinking – BCM_ERR 4x blinking (BCM_ERR) High Check “BE_LD_RDY” Voltage LCD model ? Panel BM5S22/B : CL5223 Replace LD board Main Board LD Board Error Item Number of STBY LED Blinking Description LD IC initialize or I2C communication failure Valhalla BCM_ERR OLED...
  • Page 40 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.4 4x LED Blinking – BCM_ERR Check Point for BM5S22 Board PWB (A side) Detail CL5223 BE_LD_RDY SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 41 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.5 5x LED Blinking – P_ID_ERR 5-times blinking Replace Replace Main Board Panel (T-con) Check Replace VDD on T-CON Board Power Board Symptom Symptom Power Board = 12V (±10%) improvement improvement Main Board Panel (T-con) Symptom Replace the Harness improve Between Power Board Harness...
  • Page 42 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.6 6x LED Blinking – Backlight_ERR 6x blinking Harness / Connection Symptom Check Check “BL_ERR” Voltage broken High Improvement Harness connection Replace Harness harness between Power /LD* board to BM5S22 : CL5207 Main Board Harness / Connection OK Symptom Improvement Replace Power...
  • Page 43 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.6 6x LED Blinking – Backlight_ERR Check Point for BM5S22 Board PWB (A side) Detail CL5207 BL_ERR SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 44 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 2.7 7x LED Blinking – TEMP_ERR 2.8 8x LED Blinking – 4KBE_ERR 8x blinking 7x blinking Replace Setting Main Board circumstance is, OK? Set to another Temperature, location, etc. Ventilation, etc. Symptom improvement Replace Main Board Main Board Aging for a few hours Panel SAFETY NOTES...
  • Page 45 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 3.1 No Sound – Speaker No Sound Speaker Check ・[Speakers] setting is [TV Speakers]? ・Nothing is connected to Headphone terminal and Bluetooth ? This confirmation way is only for traditional speaker & exciter. ・Volume setting is not too small? ※...
  • Page 46 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 3.2 No Sound – Headphone / Audio / Opt Out No Sound No Sound Headphone out / Audio out Opt out Check [Settings] Check ・[Speakers] setting is [TV Speakers]? ・Volume setting is not too small? ・[Digital Audio Out] is [PCM] ? ・[Digital audio out volume] is [Max]? no sound Replace B-PWB...
  • Page 47 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 3.7 No Sound – Tuner 3.8 No Sound – HDMI 1/2/3/4 No Sound No Sound with normal picture Check the picture Refer to 4.5 HDMI NO PICTURE Only RF tuner input? Check sound by other TV Refer to 3.1 No Sound set which is same model Check Source equipment Is Distributor used ?
  • Page 48 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.0 No Picture No Picture Unplug Main board Test pattern Refer to the flow 1.0 CN6800 & CN6200 Check Smart Core displayed Got Any Normal Behavior and check the power FFC Harness Display? (Blinking) supply problem @AC OFF condition. Then Power ON No picture Refer to self diagnosis...
  • Page 49 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING Input Skip Function 4.1 Video Analog Signal Path Non-Detect Detect Input Signal (Typical) (Typical) Video (Side Mini Jack) VIDEO_DET Video 3.3V IC1000 AH9-GPIO56 AL31:CVBS0P CVBS0P AH9:GPIO56 VIDEO_DET Video IC1000 (Side Mini Jack) SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE...
  • Page 50 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.2 No Picture Condition Actions to be taken No Picture Refer to IC troubleshooting for further Muffin [IC1000] Problem investigation Video J2800 No Picture Connector Problem Change Connector Check J2800 NG (Vpp: 0V) Check if input OSD J2800 Connection, VIDEO_ is GREY OUT Connectivity...
  • Page 51 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner IC1000 (SoC) IF/AGC Video Analog Demod. TU300* Digital Demod. X_Demod_RST_STBY DVB-T/T2/S/S2 Audio IC3101 DTMB Digital ISDB-T Demod. ATSC 3.0 ISDB-T/S/S3 Decoder JP/ATSC 3.0/Philippines only SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 52 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner Notes: I2C - Parts for I2C SDA line: R3036, R3040, C3005 - Parts for I2C SCL line : R3035, R3039, C3006 RF input no picture / noisy picture Waveform confirmation point • I2C_TU_SDA line: JL3013 •...
  • Page 53 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner *I2C: Please refer Digital Tuning BM5S22 (Top View) C3028 R3037 LNB12V BM5S22 Tuner portion(Top View) BM5S22 (Bottom View) Q604 R643 Q605 JL3019: 3.3V BM5S22 Tuner portion(Bottom View) SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE...
  • Page 54 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING Notes: 4.4 No Picture - Tuner - Parts for IFOUT_N line : C3011 FOR ANALOG TUNING - Parts for IFOUT_P line : C3010 - Parts for IFAGC line : R3003 ,R3024, C3023 Insert correct signal in correct ANT terminal. Analog Tuning For LA only Confirm ANT or...
  • Page 55 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner Notes: - Parts for IFOUT_N line : C3011 FOR DIGITAL TUNING 1: @ For TW,CH,HK,LA,PA - Parts for IFOUT_P line : C3010 - Parts for IFAGC line : R3003 ,R3024, C3023 Digital Tuning 1 Insert correct signal in correct ANT terminal.
  • Page 56 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner Notes: I2C - Parts for I2C SDA line: FOR DIGITAL TUNING 2: @ US ATSC3.0 and Philippines R3036, R3040, C3005 - Parts for I2C SCL line : R3035, R3039, C3006 Digital Tuning 2 Waveform confirmation point •...
  • Page 57 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner BM5S22 (Top View) R3024 R3027 BM5S22 Tuner portion(Top View) C3010 C3011 R3035 IFOUT_P IFOUT_N R3036 BM5S22 Tuner portion(Top View) SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 58 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.4 No Picture - Tuner C3023 BM5S22 (Bottom View) RB3001 BM5S22 Tuner portion(Bottom View) JL3012: TU_I2C_SCL R3109 R3116 JL3013: R3040 R3039 C3117 R3117 TU_I2C_SDA R3123 R3114 R3122 R3113 R3121 R3006 R3005 R3120 R3003 BM5S22 Tuner portion(Bottom View) SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT...
  • Page 59 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 4.5 No Picture – HDMI 1/2/3/4 No Picture Check the below point ① ・Check +5V_Power line CL4024/4027/4025/4026 ・Check HPD line CL4008/4010/4012/4014 Check HDMIcable Change HDMI cable Check (tolerance ±5%) HDMI1:R4079 Is +5V_Power Resistor HDMI2:R4080 (Spec:4.7~5.3V) value? OK (Other Input is OK) Check other HDMI3:R4081 HDMI input...
  • Page 60 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 5.0 Key Switch – Buttons Error Switch Module Type On Board Switch Type Check harness Change Main Side key buttons connection between error board Side key buttons error Harness connection issue Main board and switch module Key mechanical parts issue Change switch Change switch Switch module issue...
  • Page 61 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 5.1 IR Remote Commander Error Check harness IR remote commander does connection between Harness connection not respond Main board and Smart issue Core Change harness Main board to Smart Core between Main board to harness issue Smart Core harness Change Smart Core Smart Core issue Change Main board...
  • Page 62 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 5.2 Light Sensor Error Check harness Setting is “ON” Backlight level does not Check UI setting and connection between Harness connection change when ambient light make sure light sensor Main board and Smart issue changed setting is “ON” Core Setting is “OFF”...
  • Page 63 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 5.3 CAS ID Unknown Check harness Setting is “ON” Backlight level does not Check UI setting and connection between Harness connection change when ambient make sure light Main board and Smart issue light changed sensor setting is “ON” Core Setting is “OFF”...
  • Page 64 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.0 Network Malfunction – Ethernet Wired [Network Set-up] >[Wired Set-up] on the TV Connection Fail Connection Results Connection Results Main board Cable Connection Local Access Internet Access Check Failed Failed Failed Auto Check Wired Set-up Local router Proxy setting IP address setting DHCP server Ethernet Cable...
  • Page 65 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.2 Wireless Network Malfunction Wireless Network on the TV Error message or no scan result Is the Wi-Fi radio appear in the network setting? strength too weak Main Board or even No signal? Hardware defect suspected. Check with another Access Point Go to the next page Wi-Fi/BT module...
  • Page 66 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.3 Bluetooth Malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Home > Settings > Bluetooth Settings Bluetooth Mouse/Keyboard/Controller Can turn On BT and Can find the BT devices Bluetooth Speaker/Headphone operation manual Check harness Loose harness...
  • Page 67 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.4 Built in MIC Malfunction Built in mic doesn’t work Check Mic switch Turn on Mic switch on TV Change FFC Cable Check harness connection Connect properly between Main board and between Main board and Receiver Board Receiver board Change Receiver board Change Main board SAFETY NOTES...
  • Page 68 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.4 Built in MIC Malfunction ( CN ) Built in mic doesn’t work [Settings] [Built-in MIC] Turn on Mic switch  [System]  [Voice Please refer manual of Assistant]  [Built-in MIC] how to use the built in MIC Check harness connection Change FFC Cable Connect properly...
  • Page 69 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.5 Magnet connector type Camera (Bundle) No image Symptom improvement OK sound Turn on camera No image and OK sound hardware switch on cause : switch Off Camera No image and No sound No image and No sound Symptom Check magnet improvement...
  • Page 70 2022/03/30 00:15:03 (GMT+09:00) TROUBLESHOOTING 6.5 USB connector type Camera (Accessory) No image Symptom improvement Turn on camera OK sound No image and OK sound hardware switch on cause : switch Off Camera No image and No sound No image and No sound USB file play : Symptom Try to play the...

  • Page 71: Service Adjustment

    2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Notes: When finished the operation of service mode, please do AC Plug OFF/ON to the TV set. New Key Sequence from Valhalla2.1 Conventional Key Sequence *If you do not plug AC OFF/ON, the Service Mode App will be remained, and user can see (to Support “Simple Remote”) ⇒...
  • Page 72 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Summary of Service Control The flow of control ( < > : Key of Remote Commander ) Function Reference New Key Sequence from Valhalla2.1 Conventional Key Sequence (to Support “Simple Remote”) ⇒ <5> ⇒ <Enter(DpadCenter)> <Display> or <i+(info)> <Home>...
  • Page 73 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version: PKG1.1.0.03.26.1.00.0 Model NVM Version: 0043 CEI Boot Version: Model Information >> V1.00000000 PQ Version: 02000001 Self diagnosis History >>...
  • Page 74 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Serial Number Edit (1) Service Mode Model Information >> In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing Self diagnosis History >> “Enter” or “→” button to enter inside. Video / Audio >> Panel / PQ >>...
  • Page 75 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Serial Number Edit (2) Model YES is selected, the input data is saved into EEPROM. SERIAL NUMBER EDIT is greyed Status Information >> out and the serial number that has been input is displayed. Operator will not be able to edit Model Information >>...
  • Page 76 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Model Number Setting Service Mode Model 1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then Model Information >> pressing “Enter” or “→” button to enter inside. Status Information >> Self diagnosis History >> Video / Audio >>...
  • Page 77 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT WB Adjustment In “Panel/PQ” service mode Go to “WB Adjustment” category by “↑” or “↓”. To select “WB Adjustment”, press → button. To change data , press “←” or “→” on remote commander. Panel / PQ Back <<...
  • Page 78 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Please apply Main board when panel is replaced. WB MURA / CUC / Data Transfer In “Panel/PQ” service mode Go to “WB/Mura/CUC data transfer” category by “↑” or “↓”. To select “WB/Mura/CUC data transfer”, press → button. To change data , press “←”...
  • Page 79 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT Caution: USB Update Do not power off while the update is in progress. 1:Download USB image and unzip file. 2: Copy zip file to USB memory root folder. 3: USB memory insert TV. 4-b:USB image is not newer soft version. 4-a:USB image is newer soft version.
  • Page 80 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT How to do Factory Data Reset – with UI Method 2) Select System/Device Preferences 3) Select ‘About’ 1) At Home Menu, go to Settings 4) In About, Select ‘Reset’ 5) In Reset, Select ‘Factory data reset’ 7) Select ‘Yes’ 6) Select ‘Delete everything’...
  • Page 81 2022/03/30 00:15:03 (GMT+09:00) SERVICE ADJUSTMENT How to do Factory Data Reset – force method without UI 1. Press and hold the Power button. (The position of the Power button depends on the model.) 2. AC ON. Hold the Power button down for several seconds until the system starts Factory Data Reset. SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING...

  • Page 82: Diagrams

    2022/03/30 00:15:03 (GMT+09:00) DIAGRAM Some control lines are left out. Block Diagram: FM M5 LCD Local Dimming Video signal Audio signal Control Bus * depend on destinations. Panel BM5S22* board eMMC * CI Flash SPI/CI Link 16GB Vx1 16-lane exc. China Power T-con * RF 64GB...
  • Page 83 2022/03/30 00:15:03 (GMT+09:00) DIAGRAM 65” Connecting Diagram SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 84 2022/03/30 00:15:03 (GMT+09:00) DIAGRAM 75” Connecting Diagram SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 85 2022/03/30 00:15:03 (GMT+09:00) DIAGRAM 85” Connecting Diagram SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...

  • Page 86: Handling Guide

    2022/03/30 00:15:03 (GMT+09:00) HANDLING GUIDE 1. Holding Position Support set at edge of Bezel without Holding edge of Bezel without Always wear gloves during P-mod handling touching O-cell touching O-cell Hand pressing O-cell Hand pressing o-cell SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE...
  • Page 87 2022/03/30 00:15:03 (GMT+09:00) HANDLING GUIDE 2. Carry Position Carry P-mod by 2 persons Carry P-mod by corners Carry P-mod by vertical position Carry P-mod by horizontal position Carry P-mod by 1 person Carry P-mod at center area It is easy to deform by holding in this area SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING...
  • Page 88 2022/03/30 00:15:03 (GMT+09:00) HANDLING GUIDE 3. Resting Position Resting P-mod by 1 person Resting P-mod by 2 persons (Hold long sides) Resting P-mod by 2 persons (Hold short sides) Top of View when panel pun on top of table P MOD P MOD TABLE TABLE SAFETY NOTES...
  • Page 89 2022/03/30 00:15:03 (GMT+09:00) HANDLING GUIDE 4. Prohibited Method Press on P-mod during Assy & Disassy Handle P-mod without gloves SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 90 2022/03/30 00:15:03 (GMT+09:00) HANDLING GUIDE 5. Restricted Area Rear cover hook Avoid touch Rear cover hook during P-mod handling SAFETY NOTES SELF DIAGNOSIS FUNCTION TROUBLESHOOTING SERVICE ADJUSTMENT DIAGRAM HANDLING GUIDE SYS SET...
  • Page 91 2022/03/30 00:15:03 (GMT+09:00) Sony EMCS (M) Sdn. Bhd. English 9-888-904-01 HES-M © 2022.04 SYS SET...

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